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What We Do

We help Financial Professionals build and grow their business in a variety of different ways.  With over 40,000 clients benefiting from our innovative solutions, we are dedicated to transforming their marketing efforts into growth engines. FMG is the leading all-in-one digital marketing platform empowering financial advisors, insurance agents, and enterprises with scalable and compliant marketing solutions designed to drive organic growth.

Consistently ranked #1 in market share and customer satisfaction in the T3 Software Survey Report, FMG helps clients stay ahead of evolving trends and effectively implement marketing best practices. Through an intuitive, centralized platform, FMG enables users to efficiently manage websites, email, texting, social media, events, blogs, videos, and more—all in one place.

About Our Culture

At FMG, we have crafted an extraordinary work environment that perfectly balances hard work with an incredible team spirit. Since our inception over a decade ago, we’ve grown into a thriving community of 450+ dedicated employees spread across the globe. Our fast-paced, results-driven culture is matched by our commitment to maintaining a healthy work/life balance, ensuring that our team members feel fulfilled both personally and professionally.

Collaboration and open, thoughtful communication are at the heart of what we do. Our mission is to invest in motivated, successful individuals, supporting them as they excel both inside and outside of the workplace.

We’re building a winning team of A+ players, and we invite you to be a part of this amazing journey. At FMG, you’ll find an environment that champions growth, celebrates achievements, and fosters a sense of belonging. Join us, and let’s create something extraordinary together!

Our Employee Benefits

At FMG, we’re serious about being an awesome place to work! We’ve earned the USA Top Workplace award four years running now, and we’re always looking for ways to keep things great—like regularly checking in on our benefits and pay to make sure you’re getting a truly competitive package.

• Enjoy a generous paid holiday schedule, including a full week off for our Winter Holiday Shutdown.
• Our comprehensive paid time off policies cover vacation, sick days, parental leave, and bereavement leave.
• Our robust insurance plan includes:
  • Medical with $0 co-pay Telehealth plan
  • Dental
  • Vision
  • Health Savings Account (HSA) with generous employer contributions
  • Flexible Spending Accounts (FSA)
  • Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
  • Company-paid Short & Long Term Disability coverage
  • Company-paid Employee Assistance Program (EAP)
• Matching 401(k) with immediate full vesting
• On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
• Internet & Gym Reimbursement!
• We’ll provide you with the work computer equipment you need to set you up for success!
  • Access to a private & secure workspace, free from distractions
  • Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
  • An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)
• Our Employee Events Committee and managers are always planning a mix of fun in-person and virtual events to keep us all connected—plus we also love to throw in some FMG swag, so you can show off your company spirit in style!

About the Role

A new role at FMG, the Director of Enterprise Onboarding & Migrations, owns the end-to-end delivery of every enterprise onboarding and every migration FMG runs. This is the single accountable owner for whether an enterprise client is successfully implemented on the platform and whether a book of advisors lands on FMG intact, on time, and compliant. The role breaks into two core responsibilities, onboarding new enterprise clients and running migrations for existing books, and both need to move predictably at real scale.

Onboarding starts when an enterprise client signs with FMG. Hundreds or thousands of advisors then need to be brought onto the platform, and for Customer Delivery, the focus is on website onboarding. The process generally follows a cadence. Sales brings a custom website request, we might create pre-approved design templates, we organize a dedicated team to get these websites onto the FMG platform through a Premium or Essential build, and then launch them. Our team also reports on progress to the Enterprise client along the way, so they feel supported.

Migrations work differently, but the accountability is the same. A migration is the movement of a group of advisor accounts from one home to another, and this role is ultimately responsible for the outcome of every one of them. Generally speaking, when a new type of onboarding shows up, this role figures out what it requires from the team.

Doing both well, and at scale, takes a specific kind of person. You need the executive presence to hold a hard conversation with a client’s senior leadership, the operational rigor to run a thousand-account migration without losing accounts, and enough technical depth to speak with product and engineering. Just as important, you need to think like a product person. The process here is a product. It needs a documented current state, a defined target state, and a sequenced roadmap of changes to get from one to the other, with the reasoning written down so the team can execute the plan.

You are helping create Enterprise Onboarding and Migrations as a real function, with documented process, defensible reporting, and a team structured to scale, while running live client programs. The goal is not to manage enterprise onboarding as it exists today. It is to build what it needs to become.

Compensation This position offers $80,000-$120,000 depending on qualifications and experience.

Primary Responsibilities & Expectations

Enterprise Onboarding Delivery

• Own the outcome of every enterprise onboarding program, from kick-off through go-live and transition to ongoing support.
• Hold accountability for scope, timeline, milestones, and the issue log across all active programs simultaneously.
• Own the website onboarding pipeline at scale, including advisor request intake, template governance, build coverage, and active project reporting.
• Own P&B Enterprise project management, working closely with the Agency Revolution team to fulfill the projects.
• Build and enforce the SOPs, templates, and infrastructure that make onboarding repeatable instead of custom each time.
• Treat the process as a product. Maintain a roadmap of process and system improvements, sequence it against client demand, and drive it to completion with home office, product, and engineering partners.
• Identify where a client’s request exceeds the standard package and drive the decision on scope, effort, and cost rather than absorbing it silently.

Migrations

• Carry ultimate accountability for the outcome of every migration, including accuracy, completeness, timeline, and advisor/home office experience.
• The team executes migrations day to day. You own the team, the method, and the result. Your job is to make sure they have a defined process, realistic capacity, and a clear quality bar, and to answer for the outcome when they do not.
• Hold the Migrations Manager accountable for execution quality and develop that person into a genuine owner of the function.
• Set the methodology: determine when an automation is the right route, when a manual migration is required, and what bar has to be met before a migration wave is considered done.
• Own migration capacity planning, including sizing waves, sequencing them against client deadlines, and scaling external vendor capacity up and down as volume demands.
• Establish the verification and QA standard so a completed migration is proven complete, not assumed complete.
• Manage the risk surface: advisor communications, compliance resubmission, live-site continuity, in-flight builds, and the handoffs to billing, subscriptions, and support.
• Report on progress to our enterprise partners, internally and externally, along the way.

Scoping and Pre-Sale Support

• Join discovery and scoping calls with sales and business development partners on enterprise opportunities.
• Own feasibility assessment and effort sizing, and give a defensible answer on what FMG can deliver, in what timeframe, and at what cost in team hours.
• Say no, or say “not that way,” when an ask is not deliverable as scoped, and bring the alternative that is.

Client Leadership and Escalation

• Serve as the senior escalation point for enterprise clients when a program is at risk or a client is unhappy.
• Set and reset expectations with client-side executives directly, with the authority to hold a position under pressure.
• Own the odd-shaped programs that do not fit any standard flow, and build the approach where none exists.

Team Leadership

• Lead a small, senior team today, including a Migrations Manager, an Enterprise Onboarding Project Manager, and two Enterprise Onboarding Specialists, and scale it as the book grows.
• Set clear KPIs and performance standards for the team, and hold people to them with documented, consistent follow-through.
• Build the team and process a repeatable system.

Reporting and Operating Rhythm

• Deliver a weekly state of the union across the full enterprise portfolio: in scoping, in build, at risk, and launching.
• Maintain a single trustworthy source of program status that leadership can act on without asking clarifying questions.
• Bring problems forward early with a recommendation attached, not after they have become client-visible.

What This Role Does Not Own - Named deliberately, because clarity here protects the role.

• Design and copywriting production, which sits with the Design and Content organization within Customer Delivery.
• The ongoing business-as-usual home office relationship after a program transitions to support.
• Net-new enterprise deal ownership, pricing authority, and contracting, which sit with Business Development.
• SMB and premium onboarding delivery for Wealth and P&B, which sits with the Director of Onboarding Delivery.

AI-First Expectation

FMG is building an AI-first delivery organization, and the Director of Enterprise Onboarding & Migrations is expected to be the internal driver of that shift for this function. That means identifying where AI tools and automation can replace the manual, repetitive work that dominates migrations and onboarding today, building the playbooks and standards that govern their use, and holding the team accountable for meaningful adoption. Migrations in particular are full of high-volume, rules-based, verifiable work, which makes this function one of the highest-leverage places in the company to apply automation.

This goes beyond using AI personally. It means deploying AI at the team level, changing how the work actually gets done, and being able to show the difference in throughput and quality. We are not looking for someone who is curious about AI. We are looking for someone who already thinks in systems and sees AI as the most powerful leverage point in a modern delivery organization.

What You Bring

This role sits at the intersection of enterprise client leadership and high-volume operational delivery. Strength in only one of those will not be enough.

Experience and Background

• 7+ years in implementation, onboarding, professional services, product, or delivery leadership, with at least 3 years managing people.
• Direct experience owning enterprise implementation programs end to end, with executive-level client stakeholders and hard external deadlines.
• Demonstrated ownership of high-volume operational delivery at scale, such as data migrations, platform migrations, or mass provisioning, where accuracy across thousands of records was the measure of success.
• Experience in financial services, wealth management, insurance, or another regulated industry, with working knowledge of what compliance review means for delivery timelines.
• Track record of building a function rather than inheriting one: writing the SOPs, defining the metrics, and standing up the operating rhythm.
• Experience owning a process or system roadmap, not just running the process, including deciding what changes get built and in what order.
• Experience managing external or outsourced delivery capacity, including scoping work to a vendor and holding it to a quality standard.
• SaaS or platform delivery experience, with fluency in SSO, CRM integration, data provisioning, and API-adjacent concepts sufficient to lead technical conversations credibly.

Skills and Qualifications

• Executive presence. Can hold a room with a client’s senior leadership, deliver bad news cleanly, and reset an expectation without damaging the relationship.
• Willingness to push back internally and externally, and the judgment to know which fights are worth having.
• Rigorous operational discipline. Comfortable in the detail of a migration checklist and in a portfolio-level status review on the same day.
• Product thinking. Can map a current-state process, define the target state and roadmap the changes between them.
• Strong systems thinking, with a bias toward building the repeatable process over solving the same problem twice.
• Credible technical range. Does not need to configure the platform, does need to know when an answer does not add up.
• Clear, concise written communication, particularly status reporting that a busy executive can act on.
• Ability to run many concurrent programs with competing external deadlines without losing the thread on any of them.
• Genuine people leadership. Sets a high bar, gives direct feedback, and develops managers into owners.

At FMG, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to inclusion in our employees, services, and products, as well as in the communities in which we live and work.

We are proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information.  If you require accommodation to complete the application or interview process, please contact [email protected].

You can find out more about what it’s like to work at FMG, by visiting https://fmgsuite.com/about-us/

About Our Company:

At Infinx, we’re a fast-growing company focused on delivering innovative technology solutions to meet our clients’ needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.

We’re looking for experienced associates and partners with expertise in areas that align with our clients’ needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.

A 2025 Great Place to Work ®

In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.

Location: Fully remote role with expected work hours from 8:30 AM to 5PM CT Mon-Fri.

Summary Description:

The Provider Enrollment Specialist will be responsible for coordinating the requests for participation in health insurance network as a medical provider, monitoring, and maintaining the provider enrollment and re-enrollment process in a timely and compliance manner with all government and commercial payors. They will also review provider credentialing and/or recredentialing data for accuracy based on licensing requirements and various insurer payer requirements.

Job Responsibilities:

• Completes provider payer enrollment/credentialing and recredentialing with all identified payers in a timely manner.
• Resolves enrollment issues through collaboration with physicians, non-physicians, office staff, management, contracting, insurers, and others as identified. Maintains positive working relationships with providers.
• Plays an active role in explaining providers and practice/office managers of the submission requirements for credentialing/recredentialing processes, stressing the importance of compliance with these processes.
• Obtains updated provider information from various sources including provider offices, state licensing boards, malpractice insurance companies, residency training programs, etc.
• Identifies and resolves problems with primary source verification elements by interpreting, analyzing, and researching data.
• Proactively obtains updated provider credentialing data prior to expiration. Creates, develops, and maintains applicable matrices and/or utilizes departmental software that supports the enrollment functions. Completes all additions, updates, and deletions. Supports new provider onboarding processes as related to enrollment.
• Communicates updated payer enrollment information including payer provider numbers to practice operations in a timely manner while fostering working relationships and teamwork with departments, vendors, etc.
• Develops databases and spreadsheets for tracking organization providers. Ensures data is accessible/transparent for executive inquiries or other information as deemed necessary by management.
• Continuously searches for process improvements to achieve accuracy and efficiencies.
• Performs other duties as assigned or required.

Skills and Education:

• High School Diploma or equivalent
• 5 years of experience in payer and provider enrollment
• Experience with New York, Florida, and Maryland provider enrollment preferred
• Experience with provider enrollment auditing and quality assurance
• Proficiency in Microsoft Word, Excel, Outlook, PDF Software and other management tools.
• Motivated to quickly learn and demonstrate strong problem-solving skills.
• Strong project management and multitasking skills.
• Excellent interpersonal and communication skills.
• Strong writing skills and attention to detail.
• Strong organizational skills and ability to be attentive to details.
• Demonstrated knowledge of healthcare contracts preferred

Company Benefits and Perks:

Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.

• Access to a 401(k) Retirement Savings Plan.
• Comprehensive Medical, Dental, and Vision Coverage.
• Paid Time Off.
• Paid Holidays.
• Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.

If you are a dedicated and experienced Provider Enrollment Specialist ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.

About the Team

The APAC team is responsible for bringing OpenAI’s mission, products, and partnerships to life across one of the company’s most strategically important regions. As we scale our presence across Asia-Pacific, we are building a regional operating model that enables strong local execution, consistent global alignment, and long-term impact across businesses, products, markets, and functions.

About the Role

We are looking for a Strategy & Operations Lead to lead and scale operational excellence in Korea. Reporting to the General Manager, Korea, this leader will work hand in hand with the General Manager to translate global strategy into regional execution, ensure operating discipline across markets and functions, and help the business scale with consistency, speed, and rigor.

This person will act as a key bridge between global leadership and regional teams, bringing clarity to priorities, building scalable operating systems, and ensuring the region is set up to deliver against ambitious business goals while keeping the long-term opportunity in mind.

This role is based in Seoul, Korea and we use a hybrid model of 3 days in office.

You’ll be responsible for:

• Defining and implementing the Korea operating strategy in alignment with APAC & global objectives and regional priorities.

• Driving execution across key markets, ensuring consistency while adapting to local needs, regulations, and market dynamics.

• Partnering with global leadership to prioritize initiatives, allocate resources, and ensure strong execution in-region.

• Establishing KPIs, reporting frameworks, and operating cadences to track performance and inform decision-making.

• Building and optimizing scalable processes across business lines, including consumer, product, partnerships, and other key functions.

• Identifying operational gaps and inefficiencies, and implementing continuous improvement initiatives.

• Supporting market entry strategies and operational readiness for Korea

• Enabling strategic partnerships through strong operational frameworks and close partnership with relevant teams.

• Helping build a strong regional functional leadership team and ensuring the regional operating system runs smoothly and efficiently.

• Collaborating closely across functions to drive accountability and deliver against regional goals.

• Ensuring seamless coordination between global and regional stakeholders.

• Acting as a central point of accountability for operational delivery across Korea.

• Building, leading, and mentoring a high-performing regional operations team.

• Fostering a culture of accountability, inclusion, operational rigor, and continuous learning.

• Developing leadership bench strength across key markets and functions.

We’re looking for someone with:

• Significant experience leading regional or international operations in a fast-scaling, complex business environment.

• Strong strategic and operational judgment, with the ability to translate high-level goals into clear execution plans.

• Experience operating across multiple markets, functions, and business lines, ideally within Korea.

• A track record of building scalable operating systems, processes, metrics, and reporting frameworks.

• Strong cross-functional leadership skills and the ability to influence senior stakeholders across global and regional teams.

• Excellent business judgment, with a bias toward action and strong accountability for outcomes.

• Experience supporting market expansion, operational readiness, and/or regional growth initiatives.

• Strong people leadership skills, including experience building and developing high-performing teams.

• Comfort operating in ambiguity and creating structure in fast-moving environments.

• High integrity, low ego, and a collaborative leadership style.

• Strong written and verbal communication skills, with the ability to bring clarity to complex topics.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Job Title: Network Manager

Team: Infrastructure

Job Location: Remote

About Us

Join us in revolutionizing healthcare! We build software that simplifies the process of choosing the right health insurance for individuals. Our solutions help our health plan and government customers with the administration, reporting, and operational requirements of their plans. By tackling the complexities of enrollment, administration, renewal, billing, and more, we enable our customers and partners to concentrate on advancing their core missions.

Our Company Culture

Our culture is built on collaboration, innovation, and appreciation. We value each employee’s unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team’s dedication, creativity, and expertise, which drive us closer to our goals.

At Softheon, our mission is making healthcare more affordable, accessible, and plentiful for every American. Our vision is that everyone can access and choose the healthcare they need.

About the Role

The Network Manager is a hands-on technical and people leader responsible for managing and maintaining Softheon’s network infrastructure. This role combines day-to-day network engineering and operational responsibilities with team leadership, ensuring the reliability, security, and performance of network systems across on-premises and cloud environments.

The Network Manager will work directly in the network environment, troubleshooting complex issues, implementing network solutions, supporting projects, and identifying opportunities for improvement. This role will lead and develop network team members while partnering with Infrastructure, Security, and other teams to ensure network services meet organizational needs.

Please note that the requirements of this role are beyond the 9am - 6pm scope. It is expected that all leaders are available to the organization when needed.

You Will:

Network Operations & Engineering

• Own the design, architecture, and overall health of Softheon’s network infrastructure, proactively identifying and addressing risks, capacity needs, and opportunities for improvement; operate with a high degree of autonomy and serve as the primary technical owner, escalating critical issues to leadership as needed.
• Manage and maintain Softheon’s network infrastructure across on-premises and cloud environments.
• Configure, implement, maintain, and troubleshoot network infrastructure, including routers, switches, firewalls, VPNs, wireless networks, and related technologies.
• Perform hands-on network configuration, troubleshooting, and optimization.
• Monitor network performance, availability, and capacity and proactively address potential issues.
• Troubleshoot and resolve complex network incidents and service interruptions.
• Participate in critical incident response, root cause analysis, and corrective action planning.
• Maintain accurate network documentation, diagrams, configurations, and operational procedures.
• Perform regular network maintenance, upgrades, and configuration changes.
• Support the implementation and maintenance of network monitoring and management tools.
• Ensure network infrastructure is reliable, scalable, and aligned with established technical and security standards.

Team Leadership & Development

• Manage and provide day-to-day leadership to network team members.
• Assign work, establish priorities, and monitor progress to ensure network activities and projects are completed effectively.
• Provide technical guidance and support to team members when troubleshooting complex network issues.
• Conduct regular one-on-one meetings, provide feedback, and support employee development.
• Promote knowledge sharing, collaboration, accountability, and effective communication within the network team.
• Establish and maintain team processes and procedures that support efficient network operations.
• Serve as a technical resource and escalation point for the network team.
• Manage and oversee the team’s on-call rotation, ensuring appropriate coverage, clear escalation procedures, and timely response to after-hours network incidents.

Network Security & Compliance

• Implement and maintain network security controls in partnership with the Security Team.
• Configure and maintain firewalls, VPNs, access controls, network segmentation, and other network security technologies.
• Identify, investigate, and address network vulnerabilities and security risks.
• Support security assessments, audits, and remediation activities related to network infrastructure.
• Ensure network changes and configurations follow established security, compliance, and change management requirements.
• Support compliance requirements related to network infrastructure and organizational security standards.

Projects & Continuous Improvement

• Lead and participate in network infrastructure projects from planning through implementation.
• Support network upgrades, migrations, implementations, and infrastructure improvements.
• Evaluate network technologies and solutions to improve reliability, performance, security, and operational efficiency.
• Identify opportunities to automate repetitive network processes and improve operational workflows.
• Develop and implement improvements to network processes, documentation, and procedures.
• Partner with Infrastructure, Security, Cloud, and other technical teams on cross-functional technical initiatives.
• Assist with planning and prioritizing network-related projects based on organizational and operational needs.

V endor & Stakeholder Management

• Work with network technology vendors and service providers to troubleshoot issues and support network initiatives.
•  Serve as the primary subject matter expert for network technologies, vendors, and solutions, providing technical leadership and recommendations for network procurement, vendor selection, and technology investments.
• Lead network procurement activities, including evaluating solutions and vendors, defining technical requirements, conducting technical assessments, negotiating technical considerations, and making recommendations to ensure solutions meet Softheon’s operational, security, scalability, and business needs.
• Monitor vendor performance and escalate issues as needed.
• Communicate network issues, risks, project updates, and recommendations to Infrastructure leadership and relevant stakeholders.
• Partner with other technical teams to ensure network solutions effectively support organizational requirements.

Talent Management

• Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews.
• Leverage industry networks and expertise to identify and attract top talent that aligns with the company’s objectives and values.
• Provide guidance and mentorship to team members within your department and across diverse functions.
• Play an integral role in shaping and reinforcing the overall company culture, promoting values that enhance teamwork, collaboration, and employee engagement.

Additional Responsibilities

• Own and participate in the team’s 24⁄7 network support and on-call operations, including developing team capabilities, establishing and managing the on-call rotation, ensuring appropriate coverage and escalation procedures, and personally responding to network issues and critical incidents as part of the on-call rotation.
• Although we work in a remote-first environment, all roles require in-person attendance at our headquarters approximately 2 times per year (in addition to other travel requirements for this specific role, if applicable). These visits are essential for team collaboration, strategic planning, and fostering deeper connections across the organization. Travel arrangements will be supported to ensure a seamless experience.
• Must reside in the Eastern or Central time zone. Must be located in one of the following states: AL, AR, CA, CO, CT, FL, GA, ID, IL, IN, KS, KY, LA, MA , MD, MI, MN, MO, NC, NH, NJ, NY, OH, OR, PA, RI, SC, TN, TX, UT, WA, WI
• 10% travel may be required

You Have

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field required.

Experience

• At least 5 years of professional experience in network engineering, network administration, or a related network infrastructure role.

• At least 1 year of experience managing, supervising, or leading a technical or network team.

• Hands-on experience managing and troubleshooting enterprise network infrastructure across on-premises and cloud environments.

• Experience supporting network projects, upgrades, migrations, and infrastructure improvements.

• Experience with network monitoring, troubleshooting, and critical incident response.

Required Certifications:

• Cisco Certified Network Associate (CCNA) — required prior to employment.
• Cisco Certified Network Professional (CCNP) — required prior to employment.

Preferred Certifications

• Microsoft Azure Fundamentals (AZ-900)
• Microsoft Azure Network Engineer Associate (AZ-700)
• Microsoft Azure AI Fundamentals (AI-900)
• Other relevant networking or security certifications.

Knowledge

• Strong knowledge of networking protocols and technologies, including TCP/IP, DNS, DHCP, VLANs, BGP, and OSPF.
• Knowledge of Cisco networking technologies and NGINX.
• Knowledge of firewalls, VPNs, network security, and network segmentation.
• Working knowledge of cloud networking, particularly Azure and/or AWS.
• Knowledge of ITIL practices for incident, problem, and change management.
• Required: Hands-on experience with Cisco Firepower and ASA firewalls.
• Required: Experience with Dell OS10 and SonicOS networking platforms.
• Preferred: Experience with NGINX.
• Preferred: Experience with Cloudflare.

Skills

• Strong hands-on network configuration, troubleshooting, and problem-solving skills.
• Ability to manage and prioritize multiple technical issues and projects.
• Ability to lead a team while remaining actively involved in day-to-day technical operations.
• Strong communication, technical documentation, and collaboration skills.
• Ability to analyze network performance and identify opportunities for improvement.

Attributes

• Hands-on and technically engaged.
• Strong people leader with a focus on accountability, collaboration, and employee development.
• Proactive, solutions-oriented, and detail-oriented.
• Strong sense of ownership and accountability.
• Adaptable and committed to continuous learning.

What We Offer

Softheon offers every full-time employee a comprehensive compensation and benefits package including:

·       For this position we offer a base pay of $122,000- $140,000 plus equity (when applicable), variable/incentive compensation, and benefits. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as candidate location, qualifications, skill level, and competencies.

·       Work from your home company with a one-time home office stipend

·       Comprehensive benefits package that includes health, vision and dental coverage for you, your spouse and dependents

·       Additional benefits, including a monthly wellness stipend and internet stipend, 401K w/ a match; immediately vested, employee assistance program, disability/life insurance, and parental leave

·       15 days to discretionary PTO based on YOS

·       9 additional paid holidays

·       Referral bonuses, discretionary bonus program, spot bonuses and professional development opportunities

*Please note that candidates applying for this position must reside within the United States.

Eligibility to Work in the U.S.: We are unable to sponsor or assist with visa-related processes. Candidates must have valid work authorization to work in the U.S. without any current or future need for employer sponsorship.

Join Softheon, and together, we’ll shape the future of healthcare in America.

Are you ready to make a difference? Join us at Softheon and help revolutionize healthcare for all.

At Softheon, we embrace and celebrate diversity in all its forms as an equal opportunity employer. We strongly believe that employing a diverse workforce is key to our success. Our recruitment and hiring decisions are made solely on the basis of each candidate’s qualifications, experience, and skills. We highly appreciate your dedication to our shared mission of making healthcare more affordable, accessible, and plentiful. Join us in our journey towards continually building a diverse and inclusive workplace, where everyone’s contributions are valued, respected, and celebrated.

Employment with Softheon is at-will, which means either the employee or Softheon may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description or in any document or statement shall be construed to constitute a guarantee of employment for a specified period of time.

SI-BONE is a fast-growing, publicly traded medical device company that is an industry pioneer in minimally invasive sacropelvic solutions. Our mission is to help patients rise up and reach for the stars, and our vision is to work together as the global leader to make sacropelvic conditions universally recognized and effectively treated through innovation, evidence, education, and advocacy.

Field Operations Specialist

SI-BONE is seeking a Field Operations Specialist to support our global fulfillment operations, helping ensure reliable support for surgical procedures through efficient, compliant, and timely delivery of medical products and assets. This role supports day-to-day fulfillment, asset and loaner kit management, and field inventory activity across both commercial and clinical channels.

This individual will work closely with field teams, warehousing and logistics partners, and internal stakeholders to keep orders moving and assets available. The ideal candidate has experience in medical device or other regulated operations, a working understanding of quality and regulatory requirements, and strong attention to detail in supply chain execution.

All duties must be performed in compliance with worldwide regulatory requirements as included in the scope of the SI-BONE Quality Manual.

General Responsibilities:

SI-BONE is seeking a Field Operations Specialist to support our global fulfillment operations, helping ensure reliable support for surgical procedures through efficient, compliant, and timely delivery of medical products and assets. This role supports day-to-day fulfillment, asset and loaner kit management, and field inventory activity across both commercial and clinical channels.

This individual will work closely with field teams, warehousing and logistics partners, and internal stakeholders to keep orders moving and assets available. The ideal candidate has experience in medical device or other regulated operations, a working understanding of quality and regulatory requirements, and strong attention to detail in supply chain execution.

All duties must be performed in compliance with worldwide regulatory requirements as included in the scope of the SI-BONE Quality Manual.

Key Responsibilities and Skills:

Fulfillment and Inventory Operations

• Execute end-to-end order processing using QAD, Salesforce, and Microsoft Office tools to ensure timely and accurate delivery of surgical assets (trays, totes, disposables, kits, instruments, and implants).
• Monitor fulfillment trends, flag risks to surgical case support, and support corrective actions as needed.
• Coordinate day to day with warehousing and logistics partners to keep orders on schedule and resolve fulfillment issues.

Reverse Logistics and Asset Recovery

• Execute and help improve reverse logistics workflows to ensure prompt and traceable returns of borrowed and loaner assets.
• Partner with field teams and 3PLs to reduce turnaround time and increase asset availability.

Loaner Program Management

• Support planning and execution of the loaner kit program, ensuring geographic alignment and procedural readiness.
• Track kit utilization and idle time, and surface opportunities to improve kit availability.

Loose Inventory and Ad Hoc Support

• Maintain rigorous inventory accuracy for non-kitted implants and consumables.
• Follow approval workflows and support urgent fulfillment needs with minimal delay.

Customer and Field Support

• Serve as a day-to-day point of contact for field sales, clinical teams, and customer service on product delivery and availability, escalating complex issues as needed.
• Support customer-facing order fulfillment communications and reporting.

Process Improvement and Compliance

• Identify and support continuous improvement opportunities across fulfillment and asset operations.

• Perform all work in alignment with quality system requirements and regulatory standards (FDA, ISO, EU MDR).

• Support internal and external audits as needed.

• Contribute to SOP creation and revisions related to fulfillment and inventory management.

Qualifications and Attributes:

• 3+ years of experience in field operations, fulfillment, or logistics, preferably in the medical device industry.
• Hands-on experience with inventory management, loaner kit coordination, and order processing in a regulated environment.
• Strong working knowledge of QAD ERP, Salesforce CRM, and Microsoft Office (particularly Excel).
• Working familiarity with quality systems and regulatory frameworks including ISO 13485, FDA 21 CFR 820, EU MDR.
• Strong organizational, problem-solving, and communication skills.
• Ability to work effectively in a fast-paced, remote environment with cross-functional teams.
• APICS, CSCP, or other supply chain certification a plus.
• Associate’s or Bachelor’s degree in Business, Supply Chain, Operations, or a related field is preferred.

Salary range:  $58,000 - $68,000. The compensation range for this position is specific to the location and is in good faith what SI-BONE expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

Supplemental pay: bonus and stock

There are potential risks associated with the iFuse Implant System. It may not be appropriate for all patients and all patients may not benefit. For additional information on the company or the products including risks and benefits, please visit www.si-bone.com/risks.

We are aware of active recruitment scams using the SI-BONE name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology. We will never ask candidates to cash checks or make a payment in order to be considered for a position. SI-BONE only uses company email addresses, which contain “@si-bone.com” to communicate with candidates.

If you believe you’ve been a victim of a phishing scam, please visit the Cybersecurity & Infrastructure Security Agency at https://www.cisa.gov/be-cyber-smart/report-incident learn how to report it.

About the Team

The APAC team is responsible for bringing OpenAI’s mission, products, and partnerships to life across one of the company’s most strategically important regions. As we scale our presence across Asia-Pacific, we are building a regional operating model that enables strong local execution, consistent global alignment, and long-term impact across businesses, products, markets, and functions.

About the Role

We are looking for a Strategy & Operations Lead to lead and scale operational excellence in Korea. Reporting to the General Manager, Korea, this leader will work hand in hand with the General Manager to translate global strategy into regional execution, ensure operating discipline across markets and functions, and help the business scale with consistency, speed, and rigor.

This person will act as a key bridge between global leadership and regional teams, bringing clarity to priorities, building scalable operating systems, and ensuring the region is set up to deliver against ambitious business goals while keeping the long-term opportunity in mind.

This role is based in Seoul, Korea and we use a hybrid model of 3 days in office.

You’ll be responsible for:

• Defining and implementing the Korea operating strategy in alignment with APAC & global objectives and regional priorities.

• Driving execution across key markets, ensuring consistency while adapting to local needs, regulations, and market dynamics.

• Partnering with global leadership to prioritize initiatives, allocate resources, and ensure strong execution in-region.

• Establishing KPIs, reporting frameworks, and operating cadences to track performance and inform decision-making.

• Building and optimizing scalable processes across business lines, including consumer, product, partnerships, and other key functions.

• Identifying operational gaps and inefficiencies, and implementing continuous improvement initiatives.

• Supporting market entry strategies and operational readiness for Korea

• Enabling strategic partnerships through strong operational frameworks and close partnership with relevant teams.

• Helping build a strong regional functional leadership team and ensuring the regional operating system runs smoothly and efficiently.

• Collaborating closely across functions to drive accountability and deliver against regional goals.

• Ensuring seamless coordination between global and regional stakeholders.

• Acting as a central point of accountability for operational delivery across Korea.

• Building, leading, and mentoring a high-performing regional operations team.

• Fostering a culture of accountability, inclusion, operational rigor, and continuous learning.

• Developing leadership bench strength across key markets and functions.

We’re looking for someone with:

• Significant experience leading regional or international operations in a fast-scaling, complex business environment.

• Strong strategic and operational judgment, with the ability to translate high-level goals into clear execution plans.

• Experience operating across multiple markets, functions, and business lines, ideally within Korea.

• A track record of building scalable operating systems, processes, metrics, and reporting frameworks.

• Strong cross-functional leadership skills and the ability to influence senior stakeholders across global and regional teams.

• Excellent business judgment, with a bias toward action and strong accountability for outcomes.

• Experience supporting market expansion, operational readiness, and/or regional growth initiatives.

• Strong people leadership skills, including experience building and developing high-performing teams.

• Comfort operating in ambiguity and creating structure in fast-moving environments.

• High integrity, low ego, and a collaborative leadership style.

• Strong written and verbal communication skills, with the ability to bring clarity to complex topics.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Avertium is a cyber fusion and MXDR leader, delivering comprehensive security and compliance services to mid-market and enterprise customers. Our unique “Assess, Design, Protect” methodology addresses and improves security strategy, reduces attack surface risk, strengthens compliance, and provides continuous threat protection. Avertium maximizes customer security investments and enables customers to focus on growth, innovation, and business outcomes, while assuring that their security infrastructure is resilient and adaptive to evolving threats. That’s why customers trust Avertium to deliver better security, improved compliance, and greater ROI.

The CFC Operations Manager is responsible for driving operational excellence across Avertium’s Cyber Fusion Center (CFC). This leader oversees security operations, threat-informed operations, threat response, escalations, service quality, workforce readiness, and continuous improvement initiatives to ensure customers receive exceptional protection and service outcomes.

The role serves as the primary operational leader for the Cyber Fusion Center, creating alignment across analysis, engineering, threat intelligence while ensuring that operational performance, customer experience, and strategic objectives are achieved. The CFC Operations Manager is a visible customer-facing leader who builds confidence with customers, helps navigate critical situations, and represents Avertium’s operational capabilities with professionalism and credibility.

Responsibilities:

• Lead day-to-day Cyber Fusion Center operations across security analysis, incident response, escalations, threat-informed operations, and supporting engineering functions.

• Drive excellence in operational performance, service delivery, customer outcomes, SLA attainment, quality standards, and team execution.

• Establish and maintain accountability frameworks for case handling, escalation management, operational governance, and quality assurance.

• Protect customers through Avertium’s Threat Informed Operations model by continuously improving detection effectiveness, analyst decision making, response quality, and operational readiness.

• Drive continuous improvement initiatives that increase scalability, consistency, efficiency, and customer satisfaction.

• Lead workforce readiness, technical training, leadership development, and operational enablement programs.

• Take Cyber Fusion Operations to the next level by identifying opportunities to improve processes, technology utilization, automation, reporting, service quality, and organizational effectiveness.

• Lead operational reviews, KPI reporting, workload management, backlog oversight, and leadership decision-making cadences.

• Manage customer-impacting escalations, operational risks, and high-priority incidents while ensuring timely communication and successful resolution.

• Partner closely with Sales, Service Delivery, Product, and Engineering teams to support customer retention, expansion opportunities, customer advocacy, and long-term customer success.

• Drive operational maturity initiatives, establish best practices, and create organizational alignment across teams responsible for customer protection and service delivery.

• Build organizational capability through workforce planning, leadership development, coaching, succession planning, and performance management.

• Serve as Avertium’s operational executive with customers, providing leadership during business reviews, escalations, service discussions, operational planning sessions, and strategic customer engagements.

Qualifications:

• 8+ years of experience in cybersecurity operations, managed security services, incident response, threat detection, or related disciplines.

• 5+ years of experience leading security operations teams and managers.

• Deep understanding of SOC, MDR, and XDR service delivery models.

• Experience leading operational excellence, service quality, and customer protection initiatives.

• Strong understanding of incident response, threat detection, threat hunting, and threat-informed defense concepts.

• Experience managing customer-facing escalations and executive-level customer relationships.

• Demonstrated success improving operational performance through process optimization, automation, metrics, and organizational leadership.

• Strong analytical, organizational, and decision-making skills.

• Ability to communicate effectively with technical teams, executives, and customers.

• Experience working cross-functionally with Sales, Service Delivery, Product Management, Engineering, and Executive Leadership.

• Proven capability to balance operational execution with strategic leadership.

• Bachelor’s degree in Cybersecurity, Information Technology, Business, or equivalent experience preferred.

• Industry certifications such as CISSP, GIAC, GCIH, GCIA, ITIL, PMP, or equivalent preferred.

• #LI-CS1

In addition to a career in the challenging world of cyber security, Avertium offers competitive salaries, full benefits, unlimited paid time off, participation in 401(k), and opportunities for professional growth and development. We offer the opportunity to work with cutting-edge security technologies in a stimulating work environment.

Avertium provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Operations & Administrative Coordinator Location: RemoteTeam: Total CommerceEmployment Type: Full-Time About Total Commerce Total Commerce is an ecommerce agency focused on helping brands grow through Shopify, ecommerce strategy, development, retention,...

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We’re looking for an IT Systems Engineer to join our global Infrastructure & Platform team.

Job Overview The Director, Customer Support Operations leads both in-house and third-party contact center teams to deliver exceptional customer service and achieve organizational objectives.

About Snorkel

At Snorkel, we believe meaningful AI doesn’t start with the model, it starts with the data.

We’re on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes since 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!

Director, GTM Systems & AI Transformation

Reports to: VP, Revenue Operations Team: Senior GTM Transformation Specialist, Senior GTM Engineer Location: San Francisco

About the Role

Snorkel AI’s Revenue Operations team designs, builds, and runs the systems, data, and processes that power our Go-to-Market motion. The Director, GTM Systems & AI Transformation leads that effort end-to-end — from systems architecture to workflow automation to AI-enabled process innovation — and manages a small, high-leverage systems team.

This is a hands-on leadership role for someone who can own the technical roadmap and transform the GTM motion. You’ll partner directly with Sales, Delivery, Marketing, Finance, and Legal to make sure our systems reflect how the business actually needs to run, and you’ll be a trusted business partner to every team you touch.

What You’ll Own

Systems Strategy & Architecture

• Partner with GTM leaders to define and evolve the systems architecture strategy across Sales, Delivery, Customer Success, Marketing, and more
• Set the roadmap for Salesforce and the broader GTM stack (Gong, Clay, Ironclad, Float, CPQ, billing/revenue automation, and future tooling)
• Own Salesforce architecture, data integrity, and data hygiene as the foundation of the role — new automation and AI initiatives get built on top of a clean, well-governed baseline
• Own vendor relationships and renewals across the GTM stack

Team Leadership

• Manage and grow the team, setting priorities and reviewing technical design
• Turn ambiguous business requests from Sales, Delivery, and Finance into scoped, shippable system changes
• Establish an intake, prioritization, and release process so the team moves from reactive to proactive and keeps stakeholders informed

Data Governance & Process

• Define and enforce data hygiene standards and field/object governance across the CRM
• Own the orchestration and reliability of revenue data across the GTM ecosystem
• Partner with systems and data operations teams to ensure data quality, governance, and visibility across core GTM platforms
• Help architecture lead-to-cash processes — handoffs, approvals, escalation paths across Sales, Delivery, and Finance
• Partner with Enablement to roll out new features and ensure technology adoption

Automation & AI

• Lead AI transformation across GTM by identifying workflow automation and AI-enabled opportunities across the GTM funnel
• Implement high-impact AI use cases across the GTM lifecycle, including pipeline management, prospecting intelligence, forecasting signals, and customer insights.
• Define and evolve standardized end-to-end GTM processes that streamline execution through automation, integrations between systems, and the use of AI.

What You’ll Bring

• 10+ years in Revenue/Sales/GTM Operations, Business Systems, or CRM architecture, including 3+ years leading and developing high-performing technical teams
• Deep, architecture-level Salesforce expertise (object model design, automation, integrations); certifications a plus
• Experience owning a GTM tool stack beyond Salesforce (forecasting tools, CLM, data enrichment, billing systems)
• Hands-on experience developing with AI tools, scaling AI-based solutions, and managing modern technology stacks, combined with the operational pragmatism to know when and how to deploy them effectively
• Strong prioritization and project management skills in fast-moving environments
• Exceptional communication and collaboration skills with executives, sales managers, sales reps, cross-departmental leaders, and IT
• Comfort operating in a fast-moving, ambiguous environment — startup or high-growth company experience strongly preferred
• Strong systems thinking and ability to design durable, scalable solutions instead of one-off fixes
• Deep comprehension of the business motions across Marketing, Sales, and Delivery, and the judgment to know where technology and AI can move the needle for each

This role is hybrid schedule for 3 days a week in our Downtown SF office.

Actual compensation will be determined based on factors including skills, qualifications, experience, and geographic location.

Salary range(s) for this role

$225,000—$290,000 USD

Be Your Best at Snorkel

Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly—offering a unique combination of stability and the excitement of high growth. As a member of our team, you’ll have meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success. Whether you’re looking to deepen your technical expertise, explore leadership opportunities, or learn new skills across multiple functions, you’re fully supported in building your career in an environment designed for growth, learning, and shared success.

Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Title: Marketplace Operations Manager II

Job Location (Remote): Remote, USA

About the Company

Wheel is evolving the traditional care ecosystem by equipping the nation’s most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com.

About the Role

We’re looking for a Marketplace Operations Manager II to own visit delivery for a defined set of Wheel’s client programs. This is an operator’s role for someone who wants day-to-day ownership of critical business outcomes - and can carry that accountability even when some levers live with peer functions. You’ll take on the complex, ambiguous problems that come with scaling a fast-growing telehealth marketplace - from stabilizing a roster through demand volatility, to leading cross-functional projects that shape how Marketplace Operations scales next.

You will own the visit delivery SLA commitments, program-level consult cost performance, and the roster health for your clients. Separate functions on the team own overall clinician supply forecasting, clinician performance management, and scheduling - freeing you up to optimize their use within your programs.

This is a role for someone who wants to run marketplace operations for key clients end-to-end: launching and configuring new client programs, writing the operational playbooks your programs run on, and deploying incentive spend within guardrails - while trusting peer functions to own adjacent responsibilities in order for you to maintain a singular, maniacal focus on client performance.

What You’ll Do

• Program Performance and Delivery

  • Own marketplace performance outcomes (contractual and otherwise) for your assigned client programs: SLA attainment, program-level clinician pay cost, and roster/staffing health.

  • Own roster composition and staffing strategy for your programs, building and adjusting rosters to ensure SLA through client growth, churn, and short-term volatility.

  • Own operational data analytics and reporting for your programs - pulling and interrogating utilization, breach-pattern, and profitability data yourself and turning it into recommendations and actions

  • Own the operating rhythm and upward performance visibility for your programs: recurring performance reviews of SLA, utilization, and cost that turns into actions.

  • Partner with the Capacity Planner to understand near-term volatility and how it may affect client demand (ie demand surges, modality changes, etc) and own the operational response for your programs (escalation thresholds, incentive levers, roster mix) to keep the program on track.

Cost and Incentives

• Optimize program-level clinician pay cost and deploy consult incentive spend within a defined budget.

• Own the cost plan for your programs and be accountable to variance - partner with the Director of Marketplace on expected cost-per-consult, and keep your lever costs calibrated so you know how to deploy your incentives appropriately.

Real-Time Response and Agent Oversight

• Author the real-time escalation and response playbook your programs run on: thresholds, approved corrective actions, escalation triggers. Real-time monitoring and AI agents execute against the playbook you write, and you refine how they act on your programs as their capabilities grow.

• Review how the agents act on your programs - audit their decisions for quality, catch policy drift or mistakes early, and feed corrections back into the playbook and the agent logic. You’re the human-in-the-loop that keeps automated responses trustworthy on your book.

• Partner with clinician management peers to relay clinician performance observations that impact your programs and to identify roster improvements that will drive your client performance.

Client Launches and Partnership

• Partner with Customer Success as the operational counterpart on the client’s commercial relationship - supporting quarterly business reviews and the real-world story behind client performance.

• Own launch supply-readiness with Provider Operations and the Capacity Planner - ensuring clinicians are credentialed, licensed, and activated in the right states, at the volume the program needs, before go-live.

• Lead new-client implementation - configuration and setup - as part of cross functional onboarding teams, and own expansions for programs you already run.

• Support strategic projects across Marketplace Operations as they arise.

Who You Are

•  An operator with experience working in fast-paced, high-demand environments - someone who digs into the details to find root cause, spots broken or inefficient processes, and builds the fix rather than just flagging the problem.

• Experience owning end-to-end operational performance in a marketplace, logistics, or two-sided platform environment (delivery, rideshare, staffing, workforce management) - direct accountability for SLA, throughput, or cost.

• Strategic thinker who connects day-to-day program performance to the bigger picture - you can zoom out from a single roster or escalation to spot the pattern worth fixing structurally, and zoom back in to execute it.

• A strong cross-functional partner and team player - you know how to work through peer teams and different personalities to drive your program’s outcomes, even when you don’t own every lever yourself.

• Strong data fluency. You pull and interrogate your own SLA, completion, utilization, and cost-to-plan data and drive decisions from it - hands-on with SQL, Looker, and Excel - rather than waiting for someone to translate it for you.

• A direct, clear communicator who authors and revises the procedures your programs run on - escalation playbooks, response plans, launch runbooks - rather than only following ones someone else wrote.

Nice to Have

Don’t let these stand in your way—they’re just added bonuses! If you meet most of the core requirements, we encourage you to apply.

• Exposure to multi-state licensure, credentialing, or other regulated-workforce dynamics.

• Experience launching or configuring new client programs in a marketplace or platform business.

• Healthcare, telehealth, or regulated-workforce experience.

• Marketplace or platform experience.

Salary and Perks

Pay Range: $122,075- $155,000 plus equity

Final offer amounts are determined by multiple factors including, but not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

Wheel is unable to consider sponsoring a new qualified applicant for employment authorization for this position.

As an employee of Wheel, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:

• Medical, Dental and Vision

• Ancillary: Life, Short and Long Term Disability

• 401K match

• Flexible PTO

• Parental Leave

• Stock options

• Additional programs and perks

Wheel is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Wheel, we encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.

The Opportunity:

Data privacy has become one of the most strategic challenges facing modern enterprises, sitting at the intersection of AI governance, data operations, and customer trust. As companies adopt AI at scale, they need new ways to automate privacy and manage risk without slowing innovation. DataGrail has launched the first agentic privacy platform, and we’re entering a pivotal phase of growth as we scale toward the next stage of the business.

As an IT & Business Systems Manager, you’ll independently own IT and Business Systems for DataGrail, including endpoints, applications, and day-to-day operations for our team — operating with significant autonomy and shaping how the function runs, Reporting to the VP of Engineering, you’ll be the face of technology for DataGrail’s employees, the first call when something breaks, and the person building the automated, self-service systems that let the company scale without scaling manual support. You’ll partner closely with Security to build the controls DataGrail needs for ISO compliance, with real ownership over how this function evolves — and you’ll extend the security engineering function’s execution capacity, partnering hands-on across day-to-day security workstreams rather than simply implementing controls handed down from Security.

This is a chance to take a function in transition and build it into something modern: moving IT from reactive support to an automated, self-service operation, partnering directly with Security on ISO compliance, and growing the scope of the role as DataGrail scales.

What You’ll Do:

• Own IT and business systems operations for DataGrail’s remote workforce, including endpoint management, identity, and the SaaS application footprint — provisioning and deprovisioning employee access across every tool, with an accurate inventory of renewals reviewed monthly.
• Deliver hands-on technical support across the company, resolving issues at the desktop level and setting the standard for fast, first-call resolution.
• Run onboarding and offboarding for the device and account lifecycle, delivering a smooth new-hire IT experience and a clean exit when people leave.
• Partner with Security to build and maintain the access controls, endpoint policies, and audit trails required for ISO compliance.
• Partner hands-on with DataGrail’s security engineer, executing across day-to-day security workstreams such as tooling rollouts, and access reviews.
• Build automation and self-service tooling that reduces manual ticket volume while preserving strong controls and visibility.
• Administer DataGrail’s Apple-based fleet end to end, from MDM policy to OS upgrades to hardware lifecycle.
• Manage vendor relationships and DataGrail’s SaaS vendor management process — onboarding and offboarding vendors and maintaining accurate records ensuring technology spend goes toward the right long-term solutions.
• Partner proactively across functions — surfacing IT needs, aligning on priorities, and serving as a reliable, go-to point of contact for teams that depend on IT — building the systems and automation that make it easy for cross-functional partners to self-serve

What You’ll Bring

• Proven, senior-level experience independently owning a distributed, remote-first IT environment at a company DataGrail’s size — spanning endpoints, identity, and business applications, with full accountability for the function rather than execution against someone else’s roadmap.
• A track record of operating with high autonomy — setting direction for the function, making judgment calls independently, and being trusted with minimal day-to-day oversight.
• Hands-on experience administering MDM platforms (e.g., Kandji, Jamf, Hexnode) and Apple hardware and OS in an enterprise setting.
• Strong understanding of identity and access management tools like Okta, and how they intersect with security and compliance requirements.
• Experience building or maturing security and compliance controls, such as endpoint compliance or access reviews, ideally in support of a framework like ISO 27001.
• Comfort executing on security initiatives you didn’t design, including vulnerability remediation, tooling rollouts, access reviews — working effectively in support of another owner’s strategy.
• A track record of automating manual IT workflows through scripting or self-service tooling to reduce ticket volume and improve consistency.
• Scripting experience in Python, and working with Claude Code and other AI tooling for building automation and self-service tools and supporting Security functions as needed. .
• Experience managing IT vendor relationships and technology spend against a formal vendor management process.
• Clear written and verbal communication skills, including the ability to translate technical issues for non-technical stakeholders.

Bonus Points

• ISO 27001 (or similar framework) certification, or direct experience supporting an ISO audit.
• Prior IT experience in a regulated industry or another SaaS company handling sensitive data.

What Success Looks Like

Within 90 Days You’ll:

• Learn DataGrail’s systems, tools, and team, and take ownership of IT helpdesk coverage so employees have reliable, first-call support again.

Within 180 Days You’ll:

• Independently own endpoint and access management, with foundational ISO-relevant controls in place, early automation and self-service initiatives underway, and functioning as an active hands-on execution partner to the security engineer.

Within 365 Days You’ll:

• Have positioned DataGrail for ISO audit readiness, with self-service systems in place that reduce manual ticket handling while strengthening the company’s control and audit posture.

Please note that the base compensation range below is a guideline and the final compensation will be based on factors such as qualifications, skill level, and competencies. Our compensation ranges apply to all US-based job postings regardless of state.

All full-time regular employees are eligible for equity, health, dental & vision insurance plans, remote-first working environment, 401k savings plan, parental leave, wellness benefits, flexible time off, paid holidays, and a work from home stipend. Benefits are subject to change.

Compensation Range

$130,000—$175,000 USD

About Us:

DataGrail is the Agentic Data Privacy Platform. We help the world’s leading brands such as HubSpot, FanDuel, Dexcom, Major League Soccer, and Okta automate privacy and control risk with secure, human-governed AI that scales.

Powered by Vera, the complete privacy AI agent, and underpinned by an unrivaled 2,500+ integrations and no-compromise security architecture, DataGrail is built to solve complex privacy challenges that others can’t. DataGrail is rated 4.8⁄5 stars on G2 and is a two-time recognized privacy leader by IDC.

DataGrail provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Flex is building the AI-native private bank for business owners.

We’re re-architecting the entire financial system for entrepreneurs—from the first dollar a business earns to how that value compounds, moves, and is ultimately spent in real life. Banking, credit, payments, personal finance, and financial operations—rebuilt from the ground up as a single, intelligent system. Flex is the full financial home for ambitious owners.

Since launching publicly in September 2023, Flex has scaled from zero to nine-figure annualized revenue, with a clear path to profitability by late 2026. We move fast, ship relentlessly, and operate with extreme ownership.

Our customers are affluent business owners ($3–$200M in revenue)—the backbone of the economy and one of the most underserved segments in finance. They’re stuck with outdated banks and fragmented tools. We’re replacing all of it. The opportunity is massive: a ~$1T+ revenue market hiding in plain sight. Our ambition is to build a $100B+ company by delivering a product that is fundamentally better—not incrementally improved.

Flex has raised $100M+ in equity and $300M+ in debt.

- Mission-critical problems: We build software that directly controls how money moves at scale.

- High bar, low ego: Small teams, exceptional people, real ownership.

- Speed over comfort: We prioritize execution, quality, clarity, and results.

- Enduring impact: What we’re building will define how a generation of owners runs their businesses.

Team & Locations

We hire exceptional people who want to build hard things and see their work matter immediately. Roles are available in: San Francisco, Miami, New York, and fully remote.

Flex Fuels Ambition.

About The Role

This role owns IT and corporate engineering at Flex, end to end. It reports directly to the CTO.

We think IT’s job is enablement. The measure of this function is not how many tickets it closes or how many controls it can point at. It is whether everyone else at Flex can do their work faster and more safely than they could last quarter. A new hire productive on day one instead of day four. An engineer who gets exactly the access they need in minutes, without asking twice and without being handed the keys to everything. A team that can adopt a new tool because someone reviewed it properly, not because they routed around IT to buy it on a personal card. So we are not looking for a gatekeeper, or for someone whose default answer is no. The right person makes the safe path the easy path, and removes friction permanently instead of absorbing it repeatedly.

Which is why this role also owns Flex’s corporate security posture. Identity, access, endpoints, and the SaaS estate are one system, and the person who makes access fast should be the person who decides how much access is reasonable. Split those across two teams and employees route around both. You’ll set conditional access and MFA policy, own privileged access and endpoint posture, and run third-party OAuth and Workspace grant review. Our security engineers own the product and infrastructure side, the money paths and the code, and you’ll work with them constantly. Corporate security is yours to decide, not to implement on someone else’s behalf.

This is the hard part of the job, and we’d rather say so than leave it as a bonus line. The argument between moving fast and holding a line is now an argument you have with yourself. Day to day, what gets tightened, what gets mitigated, and what we knowingly accept is your call; the large ones come to the CTO, and we’d rather see a close call early than find out you decided it quietly. What we’d ask is that a no comes from a real read of the risk and the business context rather than a standard applied by default.

The rest of the work has two halves. The IT half is the fleet, identity, access, the SaaS estate, and the joiner/mover/leaver process, delivered with help from a managed IT partner who handles procurement, device logistics, tier-1 support, and international coverage. You own that relationship, define the SLA, and enforce it. The corporate engineering half is the part we think makes this a good job: writing the automation and internal tooling that means the IT half doesn’t scale linearly with headcount. If a process only works because a person runs it by hand every Tuesday, we’d rather you replaced it.

You’d be inheriting an estate here, not starting one. The first year is as much untangling what has already accumulated - stale access, tools nobody reviewed, processes that work because someone remembers them - as it is building what comes next. Automate that assessment. Nobody should be reading through a SaaS estate by hand in 2026.

Now the shape of this. Flex is around 150 people, and you would be the only person in this function, with vendor capacity underneath you and a direct line to the CTO. That means real autonomy and real scope from week one. It also means this is a hands-on senior individual contributor role, not a management role, and we are not planning a team under it in the near term. If you’re looking to build and lead an IT organization right now, this isn’t that job, and we’d rather you knew before you applied.

We’re looking for an IT and corporate engineering builder who wants to own security posture, rather than a security specialist willing to cover IT. Both halves have to interest you. If the enablement work reads as the price of admission for the security work, this will be a frustrating job.

What You’ll Do

• Own IT and corporate engineering end to end: the roadmap, the budget, the vendor relationships, and the outcomes.

• Manage our external IT partner as delivery capacity, not as a peer function. Define the scope, set the SLA, hold them to it, and own the escalation path when it slips.

• Design the joiner, mover, and leaver process and the entitlement model behind it. Make onboarding fast enough that a new hire is working on day one, and keep deprovisioning in-house and same-day, because it’s the highest-consequence action in IT.

• Administer and improve our identity and productivity stack (Okta, Google Workspace, and the SaaS estate around them), including SSO, SCIM, and group and role design.

• Own operational policy: device standards, the access-request workflow, and SaaS onboarding and procurement review. Review tools before people buy them, and make that review fast enough that nobody wants to skip it.

• Build the automation. Provisioning, access reviews, asset and license reconciliation, and the internal tooling that removes recurring manual work across the SaaS estate.

• Run the endpoint and MDM program across a distributed, increasingly international company, and keep the fleet in a state you’d be comfortable showing an auditor.

• Own Flex’s corporate security posture. Conditional access, MFA, session and device rules, and privileged access are yours to set. So is endpoint posture, and the review of third-party OAuth and Workspace grants that quietly accumulate at every company this age.

• Design and deliver the security awareness and training program. Not a once-a-year video, and not the version people click through with the sound off.

• Partner with our security engineers, who own product and infrastructure security. The line runs between corporate and product, not between operating and deciding. You’ll bring them into identity decisions with blast radius, and they’ll rely on you for provisioning data they can trust.

• Work closely with People, Finance, and Legal. Onboarding, offboarding, spend, and audit evidence all run through this function.

• Be a real internal service. Publish what you own, respond when people ask, and find the friction before it turns into a workaround.

What Makes You A Great Fit

• You think IT exists to make other people effective, and you can point at specific friction you removed rather than tickets you closed.

• You write code. Not necessarily production services, but scripts, integrations, and glue that other people end up depending on.

• You’d rather fix the process than get faster at the workaround.

• You hold both sides of this honestly. You’ve said no to something that mattered, and you’ve also said yes to something a stricter version of you would have blocked, and you can explain both calls.

• You’re comfortable being the only person in a function, and comfortable saying what you need instead of quietly absorbing it.

• You know you can’t be in the loop on every request, and you don’t want to be. You build the self-service paths that let people get what they need without going through you.

• You can hold a vendor accountable without turning the relationship adversarial.

• You can tell a colleague, including a senior one, that what they’ve built can’t keep the access it has, explain why in plain language, and work alongside them to find a way that works.

• You’re calm when something is broken and several people are watching.

• You explain technical constraints clearly to people who don’t share your background, in writing, across time zones.

What We’re Looking For

• Substantial hands-on experience owning IT or corporate engineering at a growing company, including a stretch where you were the most senior person doing the work. Roughly [6+] years is typical, but we care about what you’ve owned, not the year count.

• Deep, hands-on ownership of an identity provider (Okta, Entra, JumpCloud, or similar) at the design layer: SSO, SCIM, SAML, group and entitlement modeling. Not just the admin console.

• Practical experience running Google Workspace or Microsoft 365 as a platform.

• Real MDM and endpoint experience across macOS, and ideally Windows, in a remote or hybrid company.

• Automation ability in at least one scripting or programming language (Python, Go, TypeScript, or similar), and comfort with APIs and identity plumbing.

• Experience designing an access model and running access reviews, not only fulfilling requests.

• Real ownership of identity security decisions, not only their execution. You’ve set MFA or conditional access policy, tightened privileged access, or cleaned up third-party app grants, and you can talk about what you traded away to do it.

• Track record managing an outsourced IT provider or MSP, or a clear-eyed view of why the ones you’ve worked with succeeded or failed.

• Clear written communication. Much of this job is asynchronous and cross-team.

Strongly Preferred

• Experience in a regulated or audited environment (SOC 2, PCI, or a bank partnership), as the control owner rather than the auditor.

• Time as the senior security voice somewhere without a security team, or without a CISO to escalate to.

• Experience supporting employees and contractors across multiple countries, including device logistics and local employment platforms.

• Experience at a company that grew quickly enough that you had to replace your own early processes.

• Experience introducing AI tooling internally in a way that was actually adopted and actually governed.

Interested? We’d love to hear from you

At Flex, we value passion, determination, and honesty. Even if you don’t fully match the job specifics, we encourage you to apply. Unusual career paths and unique skills can help you stand out. We believe diversity drives our success. Join us at [email protected]

Flex is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital or family status, pregnancy, genetic information, or any other characteristic protected by law. If you need an accommodation at any point in the process, tell us and we’ll sort it out.

$145,000 - $200,000 a year

Why Join Us

Build something generational — Capture the full lifecycle of money for ambitious business owners.

Work on real money, real risk — Payments, credit, and banking at serious scale.

Solve hard problems — AI, underwriting, compliance, and global finance from first principles.

True ownership — Small teams, high trust, real accountability.

Founder-level exposure — Direct access to leadership, customers, and investors.

High bar, high taste — Move fast without cutting corners.

Elite peers — People here are builders, not tourists.

Real upside — Meaningful equity if you help build something big.

Flexbase Technologies Inc.

Company Description

Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments.  Lingraphica is a leader in augmentative and alternative communication (AAC) technology, helping people with aphasia and other speech and language impairments communicate and engage more fully in daily life. Through a combination of innovative devices, software, and services, Lingraphica is focused on improving communication outcomes and supporting individuals, families, and care teams. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey.

Job Description

Purpose: The Clinical Documentation Specialist, part of the Operations team, is responsible for obtaining medical documentation from provider offices to complete the sale and secure the funding of a Speech Generating Device. The role requires consistent communication with Speech Language Pathologists, Clients, Care Providers, and Prescribers. The ideal candidate will have experience with collecting and reviewing medical documentation, customer service, HIPAA (Health Insurance Portability and Accountability), and electronic paperwork filing.

Essential Duties & Responsibilities

• Drives forward movement within the post-trial pipeline, proactively removing barriers and ensuring timely progression

• Obtains medical records and prescriptions from Prescribers

• Maintains accuracy of client records within CRM (HubSpot) in alignment with internal processes

• Obtains information necessary to ensure pipeline progression

• Maintains diligent organization of documents using Adobe and internal software tools

• Accurately and timely documents activities and correspondence using company’s internal software tools

• Demonstrates urgency and ownership in supporting the end-to-end sales process, recognizing timely documentation submission and customer satisfaction as key drivers of revenue

Qualifications

Knowledge, Skills & Abilities:

• Proficient in English with strong written and verbal communication skills, required

• Excellent customer service skills and professionalism

• Highly organized

• Ability to interpret medical documentation and determine its adequacy for insurance approval and reimbursement purposes

• Strong critical thinking and problem-solving skills

• Effective written and verbal communication skills

• Ability to effectively handle multiple and shifting priorities

• Proficiency and comfortability in making and answering numerous phone calls throughout the workday

• Ability to take on new challenges and work outside of one’s comfort zone

• Ability to resolve issues in a professional and timely manner

• A team player with overall company goals in mind

• Ability to maintain proper, courteous, and helpful telephone etiquette

• Ability to demonstrate sense of urgency and willingness to go above and beyond to complete tasks

• Ability to comfortably interface with various users across the organization

Education & Experience

• High School Diploma, required.

• Associate’s or Bachelor’s Degree, preferred

• 1-2 years’ experience in customer service or within the healthcare industry, required

• Experience with Adobe, Microsoft Suite, HubSpot (or other CRM), cloud-based phone systems, video meetings (such as Zoom), & instant messaging systems (such as Slack), preferred.

Additional Information

Work Environment & Physical Demands

Work is performed remotely from a home office. The individual is expected to maintain a safe, productive workspace with reliable and secure internet access.

Travel

No travel is required for temporary positions.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If you require an accommodation, please reach out to Human Resources at [email protected] for assistance. We are here to help!

Lingraphica and Pay Transparency

At Lingraphica, we are committed to fair and equitable compensation practices. The starting salary range for this position is $50,000 to $55,000 per year. Placement in the starting pay is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.

To learn more about Lingraphica, visit: www.lingraphica.com! To learn more about our benefits offerings, click here!

This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.

Job Title: Marketplace Operations Manager II

Job Location (Remote): Remote, USA

About the Company

Wheel is evolving the traditional care ecosystem by equipping the nation’s most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com.

About the Role

We’re looking for a Marketplace Operations Manager II to own visit delivery for a defined set of Wheel’s client programs. This is an operator’s role for someone who wants day-to-day ownership of critical business outcomes - and can carry that accountability even when some levers live with peer functions. You’ll take on the complex, ambiguous problems that come with scaling a fast-growing telehealth marketplace - from stabilizing a roster through demand volatility, to leading cross-functional projects that shape how Marketplace Operations scales next.

You will own the visit delivery SLA commitments, program-level consult cost performance, and the roster health for your clients. Separate functions on the team own overall clinician supply forecasting, clinician performance management, and scheduling - freeing you up to optimize their use within your programs.

This is a role for someone who wants to run marketplace operations for key clients end-to-end: launching and configuring new client programs, writing the operational playbooks your programs run on, and deploying incentive spend within guardrails - while trusting peer functions to own adjacent responsibilities in order for you to maintain a singular, maniacal focus on client performance.

What You’ll Do

• Program Performance and Delivery

  • Own marketplace performance outcomes (contractual and otherwise) for your assigned client programs: SLA attainment, program-level clinician pay cost, and roster/staffing health.

  • Own roster composition and staffing strategy for your programs, building and adjusting rosters to ensure SLA through client growth, churn, and short-term volatility.

  • Own operational data analytics and reporting for your programs - pulling and interrogating utilization, breach-pattern, and profitability data yourself and turning it into recommendations and actions

  • Own the operating rhythm and upward performance visibility for your programs: recurring performance reviews of SLA, utilization, and cost that turns into actions.

  • Partner with the Capacity Planner to understand near-term volatility and how it may affect client demand (ie demand surges, modality changes, etc) and own the operational response for your programs (escalation thresholds, incentive levers, roster mix) to keep the program on track.

Cost and Incentives

• Optimize program-level clinician pay cost and deploy consult incentive spend within a defined budget.

• Own the cost plan for your programs and be accountable to variance - partner with the Director of Marketplace on expected cost-per-consult, and keep your lever costs calibrated so you know how to deploy your incentives appropriately.

Real-Time Response and Agent Oversight

• Author the real-time escalation and response playbook your programs run on: thresholds, approved corrective actions, escalation triggers. Real-time monitoring and AI agents execute against the playbook you write, and you refine how they act on your programs as their capabilities grow.

• Review how the agents act on your programs - audit their decisions for quality, catch policy drift or mistakes early, and feed corrections back into the playbook and the agent logic. You’re the human-in-the-loop that keeps automated responses trustworthy on your book.

• Partner with clinician management peers to relay clinician performance observations that impact your programs and to identify roster improvements that will drive your client performance.

Client Launches and Partnership

• Partner with Customer Success as the operational counterpart on the client’s commercial relationship - supporting quarterly business reviews and the real-world story behind client performance.

• Own launch supply-readiness with Provider Operations and the Capacity Planner - ensuring clinicians are credentialed, licensed, and activated in the right states, at the volume the program needs, before go-live.

• Lead new-client implementation - configuration and setup - as part of cross functional onboarding teams, and own expansions for programs you already run.

• Support strategic projects across Marketplace Operations as they arise.

Who You Are

•  An operator with experience working in fast-paced, high-demand environments - someone who digs into the details to find root cause, spots broken or inefficient processes, and builds the fix rather than just flagging the problem.

• Experience owning end-to-end operational performance in a marketplace, logistics, or two-sided platform environment (delivery, rideshare, staffing, workforce management) - direct accountability for SLA, throughput, or cost.

• Strategic thinker who connects day-to-day program performance to the bigger picture - you can zoom out from a single roster or escalation to spot the pattern worth fixing structurally, and zoom back in to execute it.

• A strong cross-functional partner and team player - you know how to work through peer teams and different personalities to drive your program’s outcomes, even when you don’t own every lever yourself.

• Strong data fluency. You pull and interrogate your own SLA, completion, utilization, and cost-to-plan data and drive decisions from it - hands-on with SQL, Looker, and Excel - rather than waiting for someone to translate it for you.

• A direct, clear communicator who authors and revises the procedures your programs run on - escalation playbooks, response plans, launch runbooks - rather than only following ones someone else wrote.

Nice to Have

Don’t let these stand in your way—they’re just added bonuses! If you meet most of the core requirements, we encourage you to apply.

• Exposure to multi-state licensure, credentialing, or other regulated-workforce dynamics.

• Experience launching or configuring new client programs in a marketplace or platform business.

• Healthcare, telehealth, or regulated-workforce experience.

• Marketplace or platform experience.

Salary and Perks

Pay Range: $122,075- $155,000 plus equity

Final offer amounts are determined by multiple factors including, but not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

Wheel is unable to consider sponsoring a new qualified applicant for employment authorization for this position.

As an employee of Wheel, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:

• Medical, Dental and Vision

• Ancillary: Life, Short and Long Term Disability

• 401K match

• Flexible PTO

• Parental Leave

• Stock options

• Additional programs and perks

Wheel is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Wheel, we encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.

Company Overview

Plus Power is an energy storage market leader, with a market-leading 10+ GW portfolio across more than 25 states that will transform North American electric grids into cleaner and more versatile critical infrastructure.

Standalone energy storage is rapidly transforming the North American energy markets, because it is cheaper than new natural gas plants, faster to build than fossil peakers or transmission, and able to perform diverse energy services. Plus Power partners with electricity system operators, utilities, and investors to originate, develop, finance, own and operate standalone energy storage projects that provide critical services to the wholesale electric market. Plus Power’s team applies an intentional mindset to energy storage development by using a data-driven approach to development and operations.

At Plus Power, we are focused on solving hard climate problems, profitably.  We are growing fast, and value candidates who, like us, share a focus on setting high expectations, owning and learning from mistakes in the spirit of radical transparency, and are committed to internal partnering as a key element of our ideas meritocracy. Our team praises Plus Power’s culture and excels through our game-changing mission and supportive ecosystem.

About the Role

Plus Power is looking to hire an Asset Manager to oversee the day-to-day operations of Plus Power’s stand-alone storage projects. The Asset Manager will collaborate across internal functions including Front Office and Analytics Services, Finance and Accounting, Legal, and Engineering Procurement & Construction, while managing the activities of third-party contractors to ensure word class asset management for Plus Power’s operating projects.

Key Responsibilities

• Oversee the day-to-day operations of a portfolio of utility-scale, stand-alone battery energy storage systems (BESS)
• Monitor the performance of assets and analyze plant metrics on an ongoing basis and against Key Performance Indicators (KPIs) to find anomalies and improve plant performance
• Provide qualitative analysis, reporting and recommendations to manage the assets and deliver transparency and reporting for an executive level
• Work with the Accounting and Analytic Services departments to prepare operational budgets
• Manage O&M and related third party agreements to ensure compliance from service providers and to develop long-term relationships
• Coordinate and supervise third party contractors’ planned maintenances schedules and work performance while minimizing the impact on production
• Coordinate outages and unplanned maintenance including the investigation, analysis, and resolution of system issues
• Conduct and analyze risk assessments and initiate preventive as well as corrective actions
• Support pre-construction engineering, EPC, and development functions with review of plant designs and contract terms related to operations
• Help manage internal handover of BESS from construction to operations
• Manage compliance contractors for adherence with ongoing NERC/ISO procedures, reporting requirements and training of operations staff
• Ensure strict compliance with all project operating agreements

Skills & Qualifications

• 5+ years of asset management experience in the renewable energy industry
• Bachelor’s degree in engineering, economics, business, or a related field
• Experience in Power, Energy, Renewables, or BESS with familiarity of industry-specific terminology; knowledge of BESS technology and/or SCADA systems is a plus
• Working knowledge of ERCOT and other ISO/RTO market structures, with experience managing merchant energy assets and navigating regulatory, compliance, and market participation requirements
• Ability to read and interpret PPAs, LGIAs, Financing Agreements, and other project contracts
• Ability to effectively manage multiple priorities and deliver timely, high-quality results
• Demonstrated intellectual curiosity, driving a desire to learn and grow within the company and the industry
• Demonstrated dependability and accountability, with a strong track record of meeting deadlines, following through on commitments, and taking ownership of responsibilities with minimal supervision
• Excellent written and verbal communication skills, with the ability to present complex technical information to diverse audiences
• Excellent project management skills and experience leading and delivering projects under tight deadlines
• Proven ability to adapt to changing priorities, manage multiple tasks, and remain flexible in a fast-paced, dynamic work environment
• Strong attention to detail with a commitment to producing accurate, high-quality work and identifying errors or inconsistencies before final delivery
• Ability to travel to various locations within the United States roughly 20% of the time
• Intermediate to advanced proficiency in the Microsoft suite of tools and applications including Outlook, Word, PowerPoint, and Excel

Compensation, Location, and Benefits

Highly competitive total compensation from one of North America’s leading energy storage developers, owners, and operators, along with market-leading health benefits, 401(k) match, generous paid parental leave, flexible time off, work from home stipend, and other programs designed to support employees and their families.

Flexible work arrangements include work-from-home or hybrid options from Plus Power’s offices in The Woodlands, San Francisco, Chicago, Seattle, Brooklyn, Denver, Palm Beach Gardens, and Birmingham. While we are a remote-first company, we also have a highly engaged and connected culture, with opportunities to come together for in-person connection, professional development, and continued learning and growth.

The expected salary range* for this position begins at $150,000. We may ultimately pay more or less than the posted range based on several factors including, but not limited to relevant experience, skills, qualifications, geographic labor market, and other factors consistent with applicable law. This position is also eligible to participate in our annual bonus program.

The deadline* for applying to this role is 10/11/2026

Plus Power is committed to a diverse and inclusive workplace where people of all backgrounds can thrive. Plus Power is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

*This information is provided in accordance with applicable law.