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What We Do

We help Financial Professionals build and grow their business in a variety of different ways.  With over 40,000 clients benefiting from our innovative solutions, we are dedicated to transforming their marketing efforts into growth engines. FMG is the leading all-in-one digital marketing platform empowering financial advisors, insurance agents, and enterprises with scalable and compliant marketing solutions designed to drive organic growth.

Consistently ranked #1 in market share and customer satisfaction in the T3 Software Survey Report, FMG helps clients stay ahead of evolving trends and effectively implement marketing best practices. Through an intuitive, centralized platform, FMG enables users to efficiently manage websites, email, texting, social media, events, blogs, videos, and more—all in one place.

About Our Culture

At FMG, we have crafted an extraordinary work environment that perfectly balances hard work with an incredible team spirit. Since our inception over a decade ago, we’ve grown into a thriving community of 450+ dedicated employees spread across the globe. Our fast-paced, results-driven culture is matched by our commitment to maintaining a healthy work/life balance, ensuring that our team members feel fulfilled both personally and professionally.

Collaboration and open, thoughtful communication are at the heart of what we do. Our mission is to invest in motivated, successful individuals, supporting them as they excel both inside and outside of the workplace.

We’re building a winning team of A+ players, and we invite you to be a part of this amazing journey. At FMG, you’ll find an environment that champions growth, celebrates achievements, and fosters a sense of belonging. Join us, and let’s create something extraordinary together!

Our Employee Benefits

At FMG, we’re serious about being an awesome place to work! We’ve earned the USA Top Workplace award four years running now, and we’re always looking for ways to keep things great—like regularly checking in on our benefits and pay to make sure you’re getting a truly competitive package.

• Enjoy a generous paid holiday schedule, including a full week off for our Winter Holiday Shutdown.
• Our comprehensive paid time off policies cover vacation, sick days, parental leave, and bereavement leave.
• Our robust insurance plan includes:
  • Medical with $0 co-pay Telehealth plan
  • Dental
  • Vision
  • Health Savings Account (HSA) with generous employer contributions
  • Flexible Spending Accounts (FSA)
  • Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
  • Company-paid Short & Long Term Disability coverage
  • Company-paid Employee Assistance Program (EAP)
• Matching 401(k) with immediate full vesting
• On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
• Internet & Gym Reimbursement!
• We’ll provide you with the work computer equipment you need to set you up for success!
  • Access to a private & secure workspace, free from distractions
  • Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
  • An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)
• Our Employee Events Committee and managers are always planning a mix of fun in-person and virtual events to keep us all connected—plus we also love to throw in some FMG swag, so you can show off your company spirit in style!

About the Role

A new role at FMG, the Director of Enterprise Onboarding & Migrations, owns the end-to-end delivery of every enterprise onboarding and every migration FMG runs. This is the single accountable owner for whether an enterprise client is successfully implemented on the platform and whether a book of advisors lands on FMG intact, on time, and compliant. The role breaks into two core responsibilities, onboarding new enterprise clients and running migrations for existing books, and both need to move predictably at real scale.

Onboarding starts when an enterprise client signs with FMG. Hundreds or thousands of advisors then need to be brought onto the platform, and for Customer Delivery, the focus is on website onboarding. The process generally follows a cadence. Sales brings a custom website request, we might create pre-approved design templates, we organize a dedicated team to get these websites onto the FMG platform through a Premium or Essential build, and then launch them. Our team also reports on progress to the Enterprise client along the way, so they feel supported.

Migrations work differently, but the accountability is the same. A migration is the movement of a group of advisor accounts from one home to another, and this role is ultimately responsible for the outcome of every one of them. Generally speaking, when a new type of onboarding shows up, this role figures out what it requires from the team.

Doing both well, and at scale, takes a specific kind of person. You need the executive presence to hold a hard conversation with a client’s senior leadership, the operational rigor to run a thousand-account migration without losing accounts, and enough technical depth to speak with product and engineering. Just as important, you need to think like a product person. The process here is a product. It needs a documented current state, a defined target state, and a sequenced roadmap of changes to get from one to the other, with the reasoning written down so the team can execute the plan.

You are helping create Enterprise Onboarding and Migrations as a real function, with documented process, defensible reporting, and a team structured to scale, while running live client programs. The goal is not to manage enterprise onboarding as it exists today. It is to build what it needs to become.

Compensation This position offers $80,000-$120,000 depending on qualifications and experience.

Primary Responsibilities & Expectations

Enterprise Onboarding Delivery

• Own the outcome of every enterprise onboarding program, from kick-off through go-live and transition to ongoing support.
• Hold accountability for scope, timeline, milestones, and the issue log across all active programs simultaneously.
• Own the website onboarding pipeline at scale, including advisor request intake, template governance, build coverage, and active project reporting.
• Own P&B Enterprise project management, working closely with the Agency Revolution team to fulfill the projects.
• Build and enforce the SOPs, templates, and infrastructure that make onboarding repeatable instead of custom each time.
• Treat the process as a product. Maintain a roadmap of process and system improvements, sequence it against client demand, and drive it to completion with home office, product, and engineering partners.
• Identify where a client’s request exceeds the standard package and drive the decision on scope, effort, and cost rather than absorbing it silently.

Migrations

• Carry ultimate accountability for the outcome of every migration, including accuracy, completeness, timeline, and advisor/home office experience.
• The team executes migrations day to day. You own the team, the method, and the result. Your job is to make sure they have a defined process, realistic capacity, and a clear quality bar, and to answer for the outcome when they do not.
• Hold the Migrations Manager accountable for execution quality and develop that person into a genuine owner of the function.
• Set the methodology: determine when an automation is the right route, when a manual migration is required, and what bar has to be met before a migration wave is considered done.
• Own migration capacity planning, including sizing waves, sequencing them against client deadlines, and scaling external vendor capacity up and down as volume demands.
• Establish the verification and QA standard so a completed migration is proven complete, not assumed complete.
• Manage the risk surface: advisor communications, compliance resubmission, live-site continuity, in-flight builds, and the handoffs to billing, subscriptions, and support.
• Report on progress to our enterprise partners, internally and externally, along the way.

Scoping and Pre-Sale Support

• Join discovery and scoping calls with sales and business development partners on enterprise opportunities.
• Own feasibility assessment and effort sizing, and give a defensible answer on what FMG can deliver, in what timeframe, and at what cost in team hours.
• Say no, or say “not that way,” when an ask is not deliverable as scoped, and bring the alternative that is.

Client Leadership and Escalation

• Serve as the senior escalation point for enterprise clients when a program is at risk or a client is unhappy.
• Set and reset expectations with client-side executives directly, with the authority to hold a position under pressure.
• Own the odd-shaped programs that do not fit any standard flow, and build the approach where none exists.

Team Leadership

• Lead a small, senior team today, including a Migrations Manager, an Enterprise Onboarding Project Manager, and two Enterprise Onboarding Specialists, and scale it as the book grows.
• Set clear KPIs and performance standards for the team, and hold people to them with documented, consistent follow-through.
• Build the team and process a repeatable system.

Reporting and Operating Rhythm

• Deliver a weekly state of the union across the full enterprise portfolio: in scoping, in build, at risk, and launching.
• Maintain a single trustworthy source of program status that leadership can act on without asking clarifying questions.
• Bring problems forward early with a recommendation attached, not after they have become client-visible.

What This Role Does Not Own - Named deliberately, because clarity here protects the role.

• Design and copywriting production, which sits with the Design and Content organization within Customer Delivery.
• The ongoing business-as-usual home office relationship after a program transitions to support.
• Net-new enterprise deal ownership, pricing authority, and contracting, which sit with Business Development.
• SMB and premium onboarding delivery for Wealth and P&B, which sits with the Director of Onboarding Delivery.

AI-First Expectation

FMG is building an AI-first delivery organization, and the Director of Enterprise Onboarding & Migrations is expected to be the internal driver of that shift for this function. That means identifying where AI tools and automation can replace the manual, repetitive work that dominates migrations and onboarding today, building the playbooks and standards that govern their use, and holding the team accountable for meaningful adoption. Migrations in particular are full of high-volume, rules-based, verifiable work, which makes this function one of the highest-leverage places in the company to apply automation.

This goes beyond using AI personally. It means deploying AI at the team level, changing how the work actually gets done, and being able to show the difference in throughput and quality. We are not looking for someone who is curious about AI. We are looking for someone who already thinks in systems and sees AI as the most powerful leverage point in a modern delivery organization.

What You Bring

This role sits at the intersection of enterprise client leadership and high-volume operational delivery. Strength in only one of those will not be enough.

Experience and Background

• 7+ years in implementation, onboarding, professional services, product, or delivery leadership, with at least 3 years managing people.
• Direct experience owning enterprise implementation programs end to end, with executive-level client stakeholders and hard external deadlines.
• Demonstrated ownership of high-volume operational delivery at scale, such as data migrations, platform migrations, or mass provisioning, where accuracy across thousands of records was the measure of success.
• Experience in financial services, wealth management, insurance, or another regulated industry, with working knowledge of what compliance review means for delivery timelines.
• Track record of building a function rather than inheriting one: writing the SOPs, defining the metrics, and standing up the operating rhythm.
• Experience owning a process or system roadmap, not just running the process, including deciding what changes get built and in what order.
• Experience managing external or outsourced delivery capacity, including scoping work to a vendor and holding it to a quality standard.
• SaaS or platform delivery experience, with fluency in SSO, CRM integration, data provisioning, and API-adjacent concepts sufficient to lead technical conversations credibly.

Skills and Qualifications

• Executive presence. Can hold a room with a client’s senior leadership, deliver bad news cleanly, and reset an expectation without damaging the relationship.
• Willingness to push back internally and externally, and the judgment to know which fights are worth having.
• Rigorous operational discipline. Comfortable in the detail of a migration checklist and in a portfolio-level status review on the same day.
• Product thinking. Can map a current-state process, define the target state and roadmap the changes between them.
• Strong systems thinking, with a bias toward building the repeatable process over solving the same problem twice.
• Credible technical range. Does not need to configure the platform, does need to know when an answer does not add up.
• Clear, concise written communication, particularly status reporting that a busy executive can act on.
• Ability to run many concurrent programs with competing external deadlines without losing the thread on any of them.
• Genuine people leadership. Sets a high bar, gives direct feedback, and develops managers into owners.

At FMG, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to inclusion in our employees, services, and products, as well as in the communities in which we live and work.

We are proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information.  If you require accommodation to complete the application or interview process, please contact [email protected].

You can find out more about what it’s like to work at FMG, by visiting https://fmgsuite.com/about-us/

About Our Company:

At Infinx, we’re a fast-growing company focused on delivering innovative technology solutions to meet our clients’ needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.

We’re looking for experienced associates and partners with expertise in areas that align with our clients’ needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.

A 2025 Great Place to Work ®

In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.

Location: Fully remote role with expected work hours from 8:30 AM to 5PM CT Mon-Fri.

Summary Description:

The Provider Enrollment Specialist will be responsible for coordinating the requests for participation in health insurance network as a medical provider, monitoring, and maintaining the provider enrollment and re-enrollment process in a timely and compliance manner with all government and commercial payors. They will also review provider credentialing and/or recredentialing data for accuracy based on licensing requirements and various insurer payer requirements.

Job Responsibilities:

• Completes provider payer enrollment/credentialing and recredentialing with all identified payers in a timely manner.
• Resolves enrollment issues through collaboration with physicians, non-physicians, office staff, management, contracting, insurers, and others as identified. Maintains positive working relationships with providers.
• Plays an active role in explaining providers and practice/office managers of the submission requirements for credentialing/recredentialing processes, stressing the importance of compliance with these processes.
• Obtains updated provider information from various sources including provider offices, state licensing boards, malpractice insurance companies, residency training programs, etc.
• Identifies and resolves problems with primary source verification elements by interpreting, analyzing, and researching data.
• Proactively obtains updated provider credentialing data prior to expiration. Creates, develops, and maintains applicable matrices and/or utilizes departmental software that supports the enrollment functions. Completes all additions, updates, and deletions. Supports new provider onboarding processes as related to enrollment.
• Communicates updated payer enrollment information including payer provider numbers to practice operations in a timely manner while fostering working relationships and teamwork with departments, vendors, etc.
• Develops databases and spreadsheets for tracking organization providers. Ensures data is accessible/transparent for executive inquiries or other information as deemed necessary by management.
• Continuously searches for process improvements to achieve accuracy and efficiencies.
• Performs other duties as assigned or required.

Skills and Education:

• High School Diploma or equivalent
• 5 years of experience in payer and provider enrollment
• Experience with New York, Florida, and Maryland provider enrollment preferred
• Experience with provider enrollment auditing and quality assurance
• Proficiency in Microsoft Word, Excel, Outlook, PDF Software and other management tools.
• Motivated to quickly learn and demonstrate strong problem-solving skills.
• Strong project management and multitasking skills.
• Excellent interpersonal and communication skills.
• Strong writing skills and attention to detail.
• Strong organizational skills and ability to be attentive to details.
• Demonstrated knowledge of healthcare contracts preferred

Company Benefits and Perks:

Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.

• Access to a 401(k) Retirement Savings Plan.
• Comprehensive Medical, Dental, and Vision Coverage.
• Paid Time Off.
• Paid Holidays.
• Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.

If you are a dedicated and experienced Provider Enrollment Specialist ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.

Job Title: Network Manager

Team: Infrastructure

Job Location: Remote

About Us

Join us in revolutionizing healthcare! We build software that simplifies the process of choosing the right health insurance for individuals. Our solutions help our health plan and government customers with the administration, reporting, and operational requirements of their plans. By tackling the complexities of enrollment, administration, renewal, billing, and more, we enable our customers and partners to concentrate on advancing their core missions.

Our Company Culture

Our culture is built on collaboration, innovation, and appreciation. We value each employee’s unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team’s dedication, creativity, and expertise, which drive us closer to our goals.

At Softheon, our mission is making healthcare more affordable, accessible, and plentiful for every American. Our vision is that everyone can access and choose the healthcare they need.

About the Role

The Network Manager is a hands-on technical and people leader responsible for managing and maintaining Softheon’s network infrastructure. This role combines day-to-day network engineering and operational responsibilities with team leadership, ensuring the reliability, security, and performance of network systems across on-premises and cloud environments.

The Network Manager will work directly in the network environment, troubleshooting complex issues, implementing network solutions, supporting projects, and identifying opportunities for improvement. This role will lead and develop network team members while partnering with Infrastructure, Security, and other teams to ensure network services meet organizational needs.

Please note that the requirements of this role are beyond the 9am - 6pm scope. It is expected that all leaders are available to the organization when needed.

You Will:

Network Operations & Engineering

• Own the design, architecture, and overall health of Softheon’s network infrastructure, proactively identifying and addressing risks, capacity needs, and opportunities for improvement; operate with a high degree of autonomy and serve as the primary technical owner, escalating critical issues to leadership as needed.
• Manage and maintain Softheon’s network infrastructure across on-premises and cloud environments.
• Configure, implement, maintain, and troubleshoot network infrastructure, including routers, switches, firewalls, VPNs, wireless networks, and related technologies.
• Perform hands-on network configuration, troubleshooting, and optimization.
• Monitor network performance, availability, and capacity and proactively address potential issues.
• Troubleshoot and resolve complex network incidents and service interruptions.
• Participate in critical incident response, root cause analysis, and corrective action planning.
• Maintain accurate network documentation, diagrams, configurations, and operational procedures.
• Perform regular network maintenance, upgrades, and configuration changes.
• Support the implementation and maintenance of network monitoring and management tools.
• Ensure network infrastructure is reliable, scalable, and aligned with established technical and security standards.

Team Leadership & Development

• Manage and provide day-to-day leadership to network team members.
• Assign work, establish priorities, and monitor progress to ensure network activities and projects are completed effectively.
• Provide technical guidance and support to team members when troubleshooting complex network issues.
• Conduct regular one-on-one meetings, provide feedback, and support employee development.
• Promote knowledge sharing, collaboration, accountability, and effective communication within the network team.
• Establish and maintain team processes and procedures that support efficient network operations.
• Serve as a technical resource and escalation point for the network team.
• Manage and oversee the team’s on-call rotation, ensuring appropriate coverage, clear escalation procedures, and timely response to after-hours network incidents.

Network Security & Compliance

• Implement and maintain network security controls in partnership with the Security Team.
• Configure and maintain firewalls, VPNs, access controls, network segmentation, and other network security technologies.
• Identify, investigate, and address network vulnerabilities and security risks.
• Support security assessments, audits, and remediation activities related to network infrastructure.
• Ensure network changes and configurations follow established security, compliance, and change management requirements.
• Support compliance requirements related to network infrastructure and organizational security standards.

Projects & Continuous Improvement

• Lead and participate in network infrastructure projects from planning through implementation.
• Support network upgrades, migrations, implementations, and infrastructure improvements.
• Evaluate network technologies and solutions to improve reliability, performance, security, and operational efficiency.
• Identify opportunities to automate repetitive network processes and improve operational workflows.
• Develop and implement improvements to network processes, documentation, and procedures.
• Partner with Infrastructure, Security, Cloud, and other technical teams on cross-functional technical initiatives.
• Assist with planning and prioritizing network-related projects based on organizational and operational needs.

V endor & Stakeholder Management

• Work with network technology vendors and service providers to troubleshoot issues and support network initiatives.
•  Serve as the primary subject matter expert for network technologies, vendors, and solutions, providing technical leadership and recommendations for network procurement, vendor selection, and technology investments.
• Lead network procurement activities, including evaluating solutions and vendors, defining technical requirements, conducting technical assessments, negotiating technical considerations, and making recommendations to ensure solutions meet Softheon’s operational, security, scalability, and business needs.
• Monitor vendor performance and escalate issues as needed.
• Communicate network issues, risks, project updates, and recommendations to Infrastructure leadership and relevant stakeholders.
• Partner with other technical teams to ensure network solutions effectively support organizational requirements.

Talent Management

• Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews.
• Leverage industry networks and expertise to identify and attract top talent that aligns with the company’s objectives and values.
• Provide guidance and mentorship to team members within your department and across diverse functions.
• Play an integral role in shaping and reinforcing the overall company culture, promoting values that enhance teamwork, collaboration, and employee engagement.

Additional Responsibilities

• Own and participate in the team’s 24⁄7 network support and on-call operations, including developing team capabilities, establishing and managing the on-call rotation, ensuring appropriate coverage and escalation procedures, and personally responding to network issues and critical incidents as part of the on-call rotation.
• Although we work in a remote-first environment, all roles require in-person attendance at our headquarters approximately 2 times per year (in addition to other travel requirements for this specific role, if applicable). These visits are essential for team collaboration, strategic planning, and fostering deeper connections across the organization. Travel arrangements will be supported to ensure a seamless experience.
• Must reside in the Eastern or Central time zone. Must be located in one of the following states: AL, AR, CA, CO, CT, FL, GA, ID, IL, IN, KS, KY, LA, MA , MD, MI, MN, MO, NC, NH, NJ, NY, OH, OR, PA, RI, SC, TN, TX, UT, WA, WI
• 10% travel may be required

You Have

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field required.

Experience

• At least 5 years of professional experience in network engineering, network administration, or a related network infrastructure role.

• At least 1 year of experience managing, supervising, or leading a technical or network team.

• Hands-on experience managing and troubleshooting enterprise network infrastructure across on-premises and cloud environments.

• Experience supporting network projects, upgrades, migrations, and infrastructure improvements.

• Experience with network monitoring, troubleshooting, and critical incident response.

Required Certifications:

• Cisco Certified Network Associate (CCNA) — required prior to employment.
• Cisco Certified Network Professional (CCNP) — required prior to employment.

Preferred Certifications

• Microsoft Azure Fundamentals (AZ-900)
• Microsoft Azure Network Engineer Associate (AZ-700)
• Microsoft Azure AI Fundamentals (AI-900)
• Other relevant networking or security certifications.

Knowledge

• Strong knowledge of networking protocols and technologies, including TCP/IP, DNS, DHCP, VLANs, BGP, and OSPF.
• Knowledge of Cisco networking technologies and NGINX.
• Knowledge of firewalls, VPNs, network security, and network segmentation.
• Working knowledge of cloud networking, particularly Azure and/or AWS.
• Knowledge of ITIL practices for incident, problem, and change management.
• Required: Hands-on experience with Cisco Firepower and ASA firewalls.
• Required: Experience with Dell OS10 and SonicOS networking platforms.
• Preferred: Experience with NGINX.
• Preferred: Experience with Cloudflare.

Skills

• Strong hands-on network configuration, troubleshooting, and problem-solving skills.
• Ability to manage and prioritize multiple technical issues and projects.
• Ability to lead a team while remaining actively involved in day-to-day technical operations.
• Strong communication, technical documentation, and collaboration skills.
• Ability to analyze network performance and identify opportunities for improvement.

Attributes

• Hands-on and technically engaged.
• Strong people leader with a focus on accountability, collaboration, and employee development.
• Proactive, solutions-oriented, and detail-oriented.
• Strong sense of ownership and accountability.
• Adaptable and committed to continuous learning.

What We Offer

Softheon offers every full-time employee a comprehensive compensation and benefits package including:

·       For this position we offer a base pay of $122,000- $140,000 plus equity (when applicable), variable/incentive compensation, and benefits. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as candidate location, qualifications, skill level, and competencies.

·       Work from your home company with a one-time home office stipend

·       Comprehensive benefits package that includes health, vision and dental coverage for you, your spouse and dependents

·       Additional benefits, including a monthly wellness stipend and internet stipend, 401K w/ a match; immediately vested, employee assistance program, disability/life insurance, and parental leave

·       15 days to discretionary PTO based on YOS

·       9 additional paid holidays

·       Referral bonuses, discretionary bonus program, spot bonuses and professional development opportunities

*Please note that candidates applying for this position must reside within the United States.

Eligibility to Work in the U.S.: We are unable to sponsor or assist with visa-related processes. Candidates must have valid work authorization to work in the U.S. without any current or future need for employer sponsorship.

Join Softheon, and together, we’ll shape the future of healthcare in America.

Are you ready to make a difference? Join us at Softheon and help revolutionize healthcare for all.

At Softheon, we embrace and celebrate diversity in all its forms as an equal opportunity employer. We strongly believe that employing a diverse workforce is key to our success. Our recruitment and hiring decisions are made solely on the basis of each candidate’s qualifications, experience, and skills. We highly appreciate your dedication to our shared mission of making healthcare more affordable, accessible, and plentiful. Join us in our journey towards continually building a diverse and inclusive workplace, where everyone’s contributions are valued, respected, and celebrated.

Employment with Softheon is at-will, which means either the employee or Softheon may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description or in any document or statement shall be construed to constitute a guarantee of employment for a specified period of time.

Operations & Administrative Coordinator Location: RemoteTeam: Total CommerceEmployment Type: Full-Time About Total Commerce Total Commerce is an ecommerce agency focused on helping brands grow through Shopify, ecommerce strategy, development, retention,...

Operations & Administrative Coordinator Location: RemoteTeam: Total CommerceEmployment Type: Full-Time About Total Commerce Total Commerce is an ecommerce agency focused on helping brands grow through Shopify, ecommerce strategy, development, retention,...

Job Title: Marketplace Operations Manager II

Job Location (Remote): Remote, USA

About the Company

Wheel is evolving the traditional care ecosystem by equipping the nation’s most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com.

About the Role

We’re looking for a Marketplace Operations Manager II to own visit delivery for a defined set of Wheel’s client programs. This is an operator’s role for someone who wants day-to-day ownership of critical business outcomes - and can carry that accountability even when some levers live with peer functions. You’ll take on the complex, ambiguous problems that come with scaling a fast-growing telehealth marketplace - from stabilizing a roster through demand volatility, to leading cross-functional projects that shape how Marketplace Operations scales next.

You will own the visit delivery SLA commitments, program-level consult cost performance, and the roster health for your clients. Separate functions on the team own overall clinician supply forecasting, clinician performance management, and scheduling - freeing you up to optimize their use within your programs.

This is a role for someone who wants to run marketplace operations for key clients end-to-end: launching and configuring new client programs, writing the operational playbooks your programs run on, and deploying incentive spend within guardrails - while trusting peer functions to own adjacent responsibilities in order for you to maintain a singular, maniacal focus on client performance.

What You’ll Do

• Program Performance and Delivery

  • Own marketplace performance outcomes (contractual and otherwise) for your assigned client programs: SLA attainment, program-level clinician pay cost, and roster/staffing health.

  • Own roster composition and staffing strategy for your programs, building and adjusting rosters to ensure SLA through client growth, churn, and short-term volatility.

  • Own operational data analytics and reporting for your programs - pulling and interrogating utilization, breach-pattern, and profitability data yourself and turning it into recommendations and actions

  • Own the operating rhythm and upward performance visibility for your programs: recurring performance reviews of SLA, utilization, and cost that turns into actions.

  • Partner with the Capacity Planner to understand near-term volatility and how it may affect client demand (ie demand surges, modality changes, etc) and own the operational response for your programs (escalation thresholds, incentive levers, roster mix) to keep the program on track.

Cost and Incentives

• Optimize program-level clinician pay cost and deploy consult incentive spend within a defined budget.

• Own the cost plan for your programs and be accountable to variance - partner with the Director of Marketplace on expected cost-per-consult, and keep your lever costs calibrated so you know how to deploy your incentives appropriately.

Real-Time Response and Agent Oversight

• Author the real-time escalation and response playbook your programs run on: thresholds, approved corrective actions, escalation triggers. Real-time monitoring and AI agents execute against the playbook you write, and you refine how they act on your programs as their capabilities grow.

• Review how the agents act on your programs - audit their decisions for quality, catch policy drift or mistakes early, and feed corrections back into the playbook and the agent logic. You’re the human-in-the-loop that keeps automated responses trustworthy on your book.

• Partner with clinician management peers to relay clinician performance observations that impact your programs and to identify roster improvements that will drive your client performance.

Client Launches and Partnership

• Partner with Customer Success as the operational counterpart on the client’s commercial relationship - supporting quarterly business reviews and the real-world story behind client performance.

• Own launch supply-readiness with Provider Operations and the Capacity Planner - ensuring clinicians are credentialed, licensed, and activated in the right states, at the volume the program needs, before go-live.

• Lead new-client implementation - configuration and setup - as part of cross functional onboarding teams, and own expansions for programs you already run.

• Support strategic projects across Marketplace Operations as they arise.

Who You Are

•  An operator with experience working in fast-paced, high-demand environments - someone who digs into the details to find root cause, spots broken or inefficient processes, and builds the fix rather than just flagging the problem.

• Experience owning end-to-end operational performance in a marketplace, logistics, or two-sided platform environment (delivery, rideshare, staffing, workforce management) - direct accountability for SLA, throughput, or cost.

• Strategic thinker who connects day-to-day program performance to the bigger picture - you can zoom out from a single roster or escalation to spot the pattern worth fixing structurally, and zoom back in to execute it.

• A strong cross-functional partner and team player - you know how to work through peer teams and different personalities to drive your program’s outcomes, even when you don’t own every lever yourself.

• Strong data fluency. You pull and interrogate your own SLA, completion, utilization, and cost-to-plan data and drive decisions from it - hands-on with SQL, Looker, and Excel - rather than waiting for someone to translate it for you.

• A direct, clear communicator who authors and revises the procedures your programs run on - escalation playbooks, response plans, launch runbooks - rather than only following ones someone else wrote.

Nice to Have

Don’t let these stand in your way—they’re just added bonuses! If you meet most of the core requirements, we encourage you to apply.

• Exposure to multi-state licensure, credentialing, or other regulated-workforce dynamics.

• Experience launching or configuring new client programs in a marketplace or platform business.

• Healthcare, telehealth, or regulated-workforce experience.

• Marketplace or platform experience.

Salary and Perks

Pay Range: $122,075- $155,000 plus equity

Final offer amounts are determined by multiple factors including, but not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

Wheel is unable to consider sponsoring a new qualified applicant for employment authorization for this position.

As an employee of Wheel, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:

• Medical, Dental and Vision

• Ancillary: Life, Short and Long Term Disability

• 401K match

• Flexible PTO

• Parental Leave

• Stock options

• Additional programs and perks

Wheel is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Wheel, we encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.

The Opportunity:

Data privacy has become one of the most strategic challenges facing modern enterprises, sitting at the intersection of AI governance, data operations, and customer trust. As companies adopt AI at scale, they need new ways to automate privacy and manage risk without slowing innovation. DataGrail has launched the first agentic privacy platform, and we’re entering a pivotal phase of growth as we scale toward the next stage of the business.

As an IT & Business Systems Manager, you’ll independently own IT and Business Systems for DataGrail, including endpoints, applications, and day-to-day operations for our team — operating with significant autonomy and shaping how the function runs, Reporting to the VP of Engineering, you’ll be the face of technology for DataGrail’s employees, the first call when something breaks, and the person building the automated, self-service systems that let the company scale without scaling manual support. You’ll partner closely with Security to build the controls DataGrail needs for ISO compliance, with real ownership over how this function evolves — and you’ll extend the security engineering function’s execution capacity, partnering hands-on across day-to-day security workstreams rather than simply implementing controls handed down from Security.

This is a chance to take a function in transition and build it into something modern: moving IT from reactive support to an automated, self-service operation, partnering directly with Security on ISO compliance, and growing the scope of the role as DataGrail scales.

What You’ll Do:

• Own IT and business systems operations for DataGrail’s remote workforce, including endpoint management, identity, and the SaaS application footprint — provisioning and deprovisioning employee access across every tool, with an accurate inventory of renewals reviewed monthly.
• Deliver hands-on technical support across the company, resolving issues at the desktop level and setting the standard for fast, first-call resolution.
• Run onboarding and offboarding for the device and account lifecycle, delivering a smooth new-hire IT experience and a clean exit when people leave.
• Partner with Security to build and maintain the access controls, endpoint policies, and audit trails required for ISO compliance.
• Partner hands-on with DataGrail’s security engineer, executing across day-to-day security workstreams such as tooling rollouts, and access reviews.
• Build automation and self-service tooling that reduces manual ticket volume while preserving strong controls and visibility.
• Administer DataGrail’s Apple-based fleet end to end, from MDM policy to OS upgrades to hardware lifecycle.
• Manage vendor relationships and DataGrail’s SaaS vendor management process — onboarding and offboarding vendors and maintaining accurate records ensuring technology spend goes toward the right long-term solutions.
• Partner proactively across functions — surfacing IT needs, aligning on priorities, and serving as a reliable, go-to point of contact for teams that depend on IT — building the systems and automation that make it easy for cross-functional partners to self-serve

What You’ll Bring

• Proven, senior-level experience independently owning a distributed, remote-first IT environment at a company DataGrail’s size — spanning endpoints, identity, and business applications, with full accountability for the function rather than execution against someone else’s roadmap.
• A track record of operating with high autonomy — setting direction for the function, making judgment calls independently, and being trusted with minimal day-to-day oversight.
• Hands-on experience administering MDM platforms (e.g., Kandji, Jamf, Hexnode) and Apple hardware and OS in an enterprise setting.
• Strong understanding of identity and access management tools like Okta, and how they intersect with security and compliance requirements.
• Experience building or maturing security and compliance controls, such as endpoint compliance or access reviews, ideally in support of a framework like ISO 27001.
• Comfort executing on security initiatives you didn’t design, including vulnerability remediation, tooling rollouts, access reviews — working effectively in support of another owner’s strategy.
• A track record of automating manual IT workflows through scripting or self-service tooling to reduce ticket volume and improve consistency.
• Scripting experience in Python, and working with Claude Code and other AI tooling for building automation and self-service tools and supporting Security functions as needed. .
• Experience managing IT vendor relationships and technology spend against a formal vendor management process.
• Clear written and verbal communication skills, including the ability to translate technical issues for non-technical stakeholders.

Bonus Points

• ISO 27001 (or similar framework) certification, or direct experience supporting an ISO audit.
• Prior IT experience in a regulated industry or another SaaS company handling sensitive data.

What Success Looks Like

Within 90 Days You’ll:

• Learn DataGrail’s systems, tools, and team, and take ownership of IT helpdesk coverage so employees have reliable, first-call support again.

Within 180 Days You’ll:

• Independently own endpoint and access management, with foundational ISO-relevant controls in place, early automation and self-service initiatives underway, and functioning as an active hands-on execution partner to the security engineer.

Within 365 Days You’ll:

• Have positioned DataGrail for ISO audit readiness, with self-service systems in place that reduce manual ticket handling while strengthening the company’s control and audit posture.

Please note that the base compensation range below is a guideline and the final compensation will be based on factors such as qualifications, skill level, and competencies. Our compensation ranges apply to all US-based job postings regardless of state.

All full-time regular employees are eligible for equity, health, dental & vision insurance plans, remote-first working environment, 401k savings plan, parental leave, wellness benefits, flexible time off, paid holidays, and a work from home stipend. Benefits are subject to change.

Compensation Range

$130,000—$175,000 USD

About Us:

DataGrail is the Agentic Data Privacy Platform. We help the world’s leading brands such as HubSpot, FanDuel, Dexcom, Major League Soccer, and Okta automate privacy and control risk with secure, human-governed AI that scales.

Powered by Vera, the complete privacy AI agent, and underpinned by an unrivaled 2,500+ integrations and no-compromise security architecture, DataGrail is built to solve complex privacy challenges that others can’t. DataGrail is rated 4.8⁄5 stars on G2 and is a two-time recognized privacy leader by IDC.

DataGrail provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Flex is building the AI-native private bank for business owners.

We’re re-architecting the entire financial system for entrepreneurs—from the first dollar a business earns to how that value compounds, moves, and is ultimately spent in real life. Banking, credit, payments, personal finance, and financial operations—rebuilt from the ground up as a single, intelligent system. Flex is the full financial home for ambitious owners.

Since launching publicly in September 2023, Flex has scaled from zero to nine-figure annualized revenue, with a clear path to profitability by late 2026. We move fast, ship relentlessly, and operate with extreme ownership.

Our customers are affluent business owners ($3–$200M in revenue)—the backbone of the economy and one of the most underserved segments in finance. They’re stuck with outdated banks and fragmented tools. We’re replacing all of it. The opportunity is massive: a ~$1T+ revenue market hiding in plain sight. Our ambition is to build a $100B+ company by delivering a product that is fundamentally better—not incrementally improved.

Flex has raised $100M+ in equity and $300M+ in debt.

- Mission-critical problems: We build software that directly controls how money moves at scale.

- High bar, low ego: Small teams, exceptional people, real ownership.

- Speed over comfort: We prioritize execution, quality, clarity, and results.

- Enduring impact: What we’re building will define how a generation of owners runs their businesses.

Team & Locations

We hire exceptional people who want to build hard things and see their work matter immediately. Roles are available in: San Francisco, Miami, New York, and fully remote.

Flex Fuels Ambition.

About The Role

This role owns IT and corporate engineering at Flex, end to end. It reports directly to the CTO.

We think IT’s job is enablement. The measure of this function is not how many tickets it closes or how many controls it can point at. It is whether everyone else at Flex can do their work faster and more safely than they could last quarter. A new hire productive on day one instead of day four. An engineer who gets exactly the access they need in minutes, without asking twice and without being handed the keys to everything. A team that can adopt a new tool because someone reviewed it properly, not because they routed around IT to buy it on a personal card. So we are not looking for a gatekeeper, or for someone whose default answer is no. The right person makes the safe path the easy path, and removes friction permanently instead of absorbing it repeatedly.

Which is why this role also owns Flex’s corporate security posture. Identity, access, endpoints, and the SaaS estate are one system, and the person who makes access fast should be the person who decides how much access is reasonable. Split those across two teams and employees route around both. You’ll set conditional access and MFA policy, own privileged access and endpoint posture, and run third-party OAuth and Workspace grant review. Our security engineers own the product and infrastructure side, the money paths and the code, and you’ll work with them constantly. Corporate security is yours to decide, not to implement on someone else’s behalf.

This is the hard part of the job, and we’d rather say so than leave it as a bonus line. The argument between moving fast and holding a line is now an argument you have with yourself. Day to day, what gets tightened, what gets mitigated, and what we knowingly accept is your call; the large ones come to the CTO, and we’d rather see a close call early than find out you decided it quietly. What we’d ask is that a no comes from a real read of the risk and the business context rather than a standard applied by default.

The rest of the work has two halves. The IT half is the fleet, identity, access, the SaaS estate, and the joiner/mover/leaver process, delivered with help from a managed IT partner who handles procurement, device logistics, tier-1 support, and international coverage. You own that relationship, define the SLA, and enforce it. The corporate engineering half is the part we think makes this a good job: writing the automation and internal tooling that means the IT half doesn’t scale linearly with headcount. If a process only works because a person runs it by hand every Tuesday, we’d rather you replaced it.

You’d be inheriting an estate here, not starting one. The first year is as much untangling what has already accumulated - stale access, tools nobody reviewed, processes that work because someone remembers them - as it is building what comes next. Automate that assessment. Nobody should be reading through a SaaS estate by hand in 2026.

Now the shape of this. Flex is around 150 people, and you would be the only person in this function, with vendor capacity underneath you and a direct line to the CTO. That means real autonomy and real scope from week one. It also means this is a hands-on senior individual contributor role, not a management role, and we are not planning a team under it in the near term. If you’re looking to build and lead an IT organization right now, this isn’t that job, and we’d rather you knew before you applied.

We’re looking for an IT and corporate engineering builder who wants to own security posture, rather than a security specialist willing to cover IT. Both halves have to interest you. If the enablement work reads as the price of admission for the security work, this will be a frustrating job.

What You’ll Do

• Own IT and corporate engineering end to end: the roadmap, the budget, the vendor relationships, and the outcomes.

• Manage our external IT partner as delivery capacity, not as a peer function. Define the scope, set the SLA, hold them to it, and own the escalation path when it slips.

• Design the joiner, mover, and leaver process and the entitlement model behind it. Make onboarding fast enough that a new hire is working on day one, and keep deprovisioning in-house and same-day, because it’s the highest-consequence action in IT.

• Administer and improve our identity and productivity stack (Okta, Google Workspace, and the SaaS estate around them), including SSO, SCIM, and group and role design.

• Own operational policy: device standards, the access-request workflow, and SaaS onboarding and procurement review. Review tools before people buy them, and make that review fast enough that nobody wants to skip it.

• Build the automation. Provisioning, access reviews, asset and license reconciliation, and the internal tooling that removes recurring manual work across the SaaS estate.

• Run the endpoint and MDM program across a distributed, increasingly international company, and keep the fleet in a state you’d be comfortable showing an auditor.

• Own Flex’s corporate security posture. Conditional access, MFA, session and device rules, and privileged access are yours to set. So is endpoint posture, and the review of third-party OAuth and Workspace grants that quietly accumulate at every company this age.

• Design and deliver the security awareness and training program. Not a once-a-year video, and not the version people click through with the sound off.

• Partner with our security engineers, who own product and infrastructure security. The line runs between corporate and product, not between operating and deciding. You’ll bring them into identity decisions with blast radius, and they’ll rely on you for provisioning data they can trust.

• Work closely with People, Finance, and Legal. Onboarding, offboarding, spend, and audit evidence all run through this function.

• Be a real internal service. Publish what you own, respond when people ask, and find the friction before it turns into a workaround.

What Makes You A Great Fit

• You think IT exists to make other people effective, and you can point at specific friction you removed rather than tickets you closed.

• You write code. Not necessarily production services, but scripts, integrations, and glue that other people end up depending on.

• You’d rather fix the process than get faster at the workaround.

• You hold both sides of this honestly. You’ve said no to something that mattered, and you’ve also said yes to something a stricter version of you would have blocked, and you can explain both calls.

• You’re comfortable being the only person in a function, and comfortable saying what you need instead of quietly absorbing it.

• You know you can’t be in the loop on every request, and you don’t want to be. You build the self-service paths that let people get what they need without going through you.

• You can hold a vendor accountable without turning the relationship adversarial.

• You can tell a colleague, including a senior one, that what they’ve built can’t keep the access it has, explain why in plain language, and work alongside them to find a way that works.

• You’re calm when something is broken and several people are watching.

• You explain technical constraints clearly to people who don’t share your background, in writing, across time zones.

What We’re Looking For

• Substantial hands-on experience owning IT or corporate engineering at a growing company, including a stretch where you were the most senior person doing the work. Roughly [6+] years is typical, but we care about what you’ve owned, not the year count.

• Deep, hands-on ownership of an identity provider (Okta, Entra, JumpCloud, or similar) at the design layer: SSO, SCIM, SAML, group and entitlement modeling. Not just the admin console.

• Practical experience running Google Workspace or Microsoft 365 as a platform.

• Real MDM and endpoint experience across macOS, and ideally Windows, in a remote or hybrid company.

• Automation ability in at least one scripting or programming language (Python, Go, TypeScript, or similar), and comfort with APIs and identity plumbing.

• Experience designing an access model and running access reviews, not only fulfilling requests.

• Real ownership of identity security decisions, not only their execution. You’ve set MFA or conditional access policy, tightened privileged access, or cleaned up third-party app grants, and you can talk about what you traded away to do it.

• Track record managing an outsourced IT provider or MSP, or a clear-eyed view of why the ones you’ve worked with succeeded or failed.

• Clear written communication. Much of this job is asynchronous and cross-team.

Strongly Preferred

• Experience in a regulated or audited environment (SOC 2, PCI, or a bank partnership), as the control owner rather than the auditor.

• Time as the senior security voice somewhere without a security team, or without a CISO to escalate to.

• Experience supporting employees and contractors across multiple countries, including device logistics and local employment platforms.

• Experience at a company that grew quickly enough that you had to replace your own early processes.

• Experience introducing AI tooling internally in a way that was actually adopted and actually governed.

Interested? We’d love to hear from you

At Flex, we value passion, determination, and honesty. Even if you don’t fully match the job specifics, we encourage you to apply. Unusual career paths and unique skills can help you stand out. We believe diversity drives our success. Join us at [email protected]

Flex is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital or family status, pregnancy, genetic information, or any other characteristic protected by law. If you need an accommodation at any point in the process, tell us and we’ll sort it out.

$145,000 - $200,000 a year

Why Join Us

Build something generational — Capture the full lifecycle of money for ambitious business owners.

Work on real money, real risk — Payments, credit, and banking at serious scale.

Solve hard problems — AI, underwriting, compliance, and global finance from first principles.

True ownership — Small teams, high trust, real accountability.

Founder-level exposure — Direct access to leadership, customers, and investors.

High bar, high taste — Move fast without cutting corners.

Elite peers — People here are builders, not tourists.

Real upside — Meaningful equity if you help build something big.

Flexbase Technologies Inc.

Company Description

Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments.  Lingraphica is a leader in augmentative and alternative communication (AAC) technology, helping people with aphasia and other speech and language impairments communicate and engage more fully in daily life. Through a combination of innovative devices, software, and services, Lingraphica is focused on improving communication outcomes and supporting individuals, families, and care teams. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey.

Job Description

Purpose: The Clinical Documentation Specialist, part of the Operations team, is responsible for obtaining medical documentation from provider offices to complete the sale and secure the funding of a Speech Generating Device. The role requires consistent communication with Speech Language Pathologists, Clients, Care Providers, and Prescribers. The ideal candidate will have experience with collecting and reviewing medical documentation, customer service, HIPAA (Health Insurance Portability and Accountability), and electronic paperwork filing.

Essential Duties & Responsibilities

• Drives forward movement within the post-trial pipeline, proactively removing barriers and ensuring timely progression

• Obtains medical records and prescriptions from Prescribers

• Maintains accuracy of client records within CRM (HubSpot) in alignment with internal processes

• Obtains information necessary to ensure pipeline progression

• Maintains diligent organization of documents using Adobe and internal software tools

• Accurately and timely documents activities and correspondence using company’s internal software tools

• Demonstrates urgency and ownership in supporting the end-to-end sales process, recognizing timely documentation submission and customer satisfaction as key drivers of revenue

Qualifications

Knowledge, Skills & Abilities:

• Proficient in English with strong written and verbal communication skills, required

• Excellent customer service skills and professionalism

• Highly organized

• Ability to interpret medical documentation and determine its adequacy for insurance approval and reimbursement purposes

• Strong critical thinking and problem-solving skills

• Effective written and verbal communication skills

• Ability to effectively handle multiple and shifting priorities

• Proficiency and comfortability in making and answering numerous phone calls throughout the workday

• Ability to take on new challenges and work outside of one’s comfort zone

• Ability to resolve issues in a professional and timely manner

• A team player with overall company goals in mind

• Ability to maintain proper, courteous, and helpful telephone etiquette

• Ability to demonstrate sense of urgency and willingness to go above and beyond to complete tasks

• Ability to comfortably interface with various users across the organization

Education & Experience

• High School Diploma, required.

• Associate’s or Bachelor’s Degree, preferred

• 1-2 years’ experience in customer service or within the healthcare industry, required

• Experience with Adobe, Microsoft Suite, HubSpot (or other CRM), cloud-based phone systems, video meetings (such as Zoom), & instant messaging systems (such as Slack), preferred.

Additional Information

Work Environment & Physical Demands

Work is performed remotely from a home office. The individual is expected to maintain a safe, productive workspace with reliable and secure internet access.

Travel

No travel is required for temporary positions.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If you require an accommodation, please reach out to Human Resources at [email protected] for assistance. We are here to help!

Lingraphica and Pay Transparency

At Lingraphica, we are committed to fair and equitable compensation practices. The starting salary range for this position is $50,000 to $55,000 per year. Placement in the starting pay is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.

To learn more about Lingraphica, visit: www.lingraphica.com! To learn more about our benefits offerings, click here!

This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.

Job Title: Marketplace Operations Manager II

Job Location (Remote): Remote, USA

About the Company

Wheel is evolving the traditional care ecosystem by equipping the nation’s most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com.

About the Role

We’re looking for a Marketplace Operations Manager II to own visit delivery for a defined set of Wheel’s client programs. This is an operator’s role for someone who wants day-to-day ownership of critical business outcomes - and can carry that accountability even when some levers live with peer functions. You’ll take on the complex, ambiguous problems that come with scaling a fast-growing telehealth marketplace - from stabilizing a roster through demand volatility, to leading cross-functional projects that shape how Marketplace Operations scales next.

You will own the visit delivery SLA commitments, program-level consult cost performance, and the roster health for your clients. Separate functions on the team own overall clinician supply forecasting, clinician performance management, and scheduling - freeing you up to optimize their use within your programs.

This is a role for someone who wants to run marketplace operations for key clients end-to-end: launching and configuring new client programs, writing the operational playbooks your programs run on, and deploying incentive spend within guardrails - while trusting peer functions to own adjacent responsibilities in order for you to maintain a singular, maniacal focus on client performance.

What You’ll Do

• Program Performance and Delivery

  • Own marketplace performance outcomes (contractual and otherwise) for your assigned client programs: SLA attainment, program-level clinician pay cost, and roster/staffing health.

  • Own roster composition and staffing strategy for your programs, building and adjusting rosters to ensure SLA through client growth, churn, and short-term volatility.

  • Own operational data analytics and reporting for your programs - pulling and interrogating utilization, breach-pattern, and profitability data yourself and turning it into recommendations and actions

  • Own the operating rhythm and upward performance visibility for your programs: recurring performance reviews of SLA, utilization, and cost that turns into actions.

  • Partner with the Capacity Planner to understand near-term volatility and how it may affect client demand (ie demand surges, modality changes, etc) and own the operational response for your programs (escalation thresholds, incentive levers, roster mix) to keep the program on track.

Cost and Incentives

• Optimize program-level clinician pay cost and deploy consult incentive spend within a defined budget.

• Own the cost plan for your programs and be accountable to variance - partner with the Director of Marketplace on expected cost-per-consult, and keep your lever costs calibrated so you know how to deploy your incentives appropriately.

Real-Time Response and Agent Oversight

• Author the real-time escalation and response playbook your programs run on: thresholds, approved corrective actions, escalation triggers. Real-time monitoring and AI agents execute against the playbook you write, and you refine how they act on your programs as their capabilities grow.

• Review how the agents act on your programs - audit their decisions for quality, catch policy drift or mistakes early, and feed corrections back into the playbook and the agent logic. You’re the human-in-the-loop that keeps automated responses trustworthy on your book.

• Partner with clinician management peers to relay clinician performance observations that impact your programs and to identify roster improvements that will drive your client performance.

Client Launches and Partnership

• Partner with Customer Success as the operational counterpart on the client’s commercial relationship - supporting quarterly business reviews and the real-world story behind client performance.

• Own launch supply-readiness with Provider Operations and the Capacity Planner - ensuring clinicians are credentialed, licensed, and activated in the right states, at the volume the program needs, before go-live.

• Lead new-client implementation - configuration and setup - as part of cross functional onboarding teams, and own expansions for programs you already run.

• Support strategic projects across Marketplace Operations as they arise.

Who You Are

•  An operator with experience working in fast-paced, high-demand environments - someone who digs into the details to find root cause, spots broken or inefficient processes, and builds the fix rather than just flagging the problem.

• Experience owning end-to-end operational performance in a marketplace, logistics, or two-sided platform environment (delivery, rideshare, staffing, workforce management) - direct accountability for SLA, throughput, or cost.

• Strategic thinker who connects day-to-day program performance to the bigger picture - you can zoom out from a single roster or escalation to spot the pattern worth fixing structurally, and zoom back in to execute it.

• A strong cross-functional partner and team player - you know how to work through peer teams and different personalities to drive your program’s outcomes, even when you don’t own every lever yourself.

• Strong data fluency. You pull and interrogate your own SLA, completion, utilization, and cost-to-plan data and drive decisions from it - hands-on with SQL, Looker, and Excel - rather than waiting for someone to translate it for you.

• A direct, clear communicator who authors and revises the procedures your programs run on - escalation playbooks, response plans, launch runbooks - rather than only following ones someone else wrote.

Nice to Have

Don’t let these stand in your way—they’re just added bonuses! If you meet most of the core requirements, we encourage you to apply.

• Exposure to multi-state licensure, credentialing, or other regulated-workforce dynamics.

• Experience launching or configuring new client programs in a marketplace or platform business.

• Healthcare, telehealth, or regulated-workforce experience.

• Marketplace or platform experience.

Salary and Perks

Pay Range: $122,075- $155,000 plus equity

Final offer amounts are determined by multiple factors including, but not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

Wheel is unable to consider sponsoring a new qualified applicant for employment authorization for this position.

As an employee of Wheel, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:

• Medical, Dental and Vision

• Ancillary: Life, Short and Long Term Disability

• 401K match

• Flexible PTO

• Parental Leave

• Stock options

• Additional programs and perks

Wheel is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Wheel, we encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.

Our mission: e liminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We’re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

The CX Tooling Engineer will design, build, and operate the systems that power Spring Health’s customer experience and support operations at scale.

This role sits within Technology in the Care Division’s Engineering Department and supports production systems across Zendesk, Zendesk Contact Center built on Amazon Connect, Tray.ai, Talkdesk, Decagon and approved operational AI integrations. You will combine platform configuration, workflow automation, systems integration, and technical problem-solving to improve reliability, reduce manual work, and create durable solutions for teams operating in a regulated environment.

You will work closely with Operations, Product, Engineering, Data, Security, Legal, Compliance, and external implementation partners to translate business needs into scalable technical solutions.

This is a full-time, remote position reporting to the Senior Manager of Tooling Management. No regular travel is required; occasional travel for team and company onsites may be requested.

What you’ll do

• Design, configure, test, and maintain Zendesk architecture and extensibility, including forms, fields, triggers, automations, service-level agreements, skills, queues, views, permissions, applications, routing logic, custom data structures, integrations, and workflow automation.
• Build and operate contact-center infrastructure using Zendesk Contact Center and Amazon Connect, including contact flows, queues, routing profiles, phone numbers, recording, voicemail, after-hours behavior, overflow, crisis routing, and escalation paths.
• Design, build, and maintain cross-system workflows in Tray.ai using APIs, webhooks, authentication, conditional logic, data transformation, document-processing services, and controlled system writeback.
• Support approved AI-enabled chat, voice, email, and agent-assist workflows by implementing eligibility rules, intent capture, verification, ticket creation, escalation, human handoff, fallback behavior, access controls, data-minimization or redaction controls where required, auditability, and operational safeguards.
• Design solutions with clear system boundaries, dependencies, data flows, and failure modes, considering scalability, reliability, security, maintainability, accessibility, and approved privacy and regulatory requirements, including requirements related to PHI, PII, recording, retention, and regional regulations.
• Monitor platform and workflow health, investigate routing defects, hidden or stale work, status conflicts, integration failures, and reporting gaps, and use operational data and root-cause analysis to implement durable corrective actions.
• Build scalable tooling, permissions, routing, integrations, and service-transition controls that support global launches, specialized teams, outsourced support partners, and round-the-clock operations, replacing brittle or duplicative configurations with standardized and reusable patterns where practical.
• Support centralized tooling intake and partner with Product, Engineering, Data, Security, Legal, Compliance, and operational stakeholders to clarify business impact, translate requests into technical requirements, identify dependencies and risks, estimate effort, define acceptance criteria, and validate outcomes.
• Coordinate with platform vendors and implementation partners on technical requirements, sequencing, dependencies, testing, issue escalation, and delivery quality, while communicating technical decisions, risks, and tradeoffs clearly to technical and nontechnical stakeholders.
• Deliver production changes with appropriate testing, monitoring, logging, alerting, validation, rollback, and recovery procedures, and maintain architecture diagrams, workflow inventories, test plans, change records, release communications, runbooks, and platform standards.

What success looks like in this role

• Assigned routing, telephony, automation, and integration workflows consistently meet established reliability and successful-execution targets.
• Platform enhancements are delivered against agreed scope, acceptance criteria, testing requirements, and delivery expectations, with risks and dependencies raised early.
• Routing defects, silent failures, stale work, and recurring configuration issues decline from established baselines through monitoring, root-cause remediation, and reusable solutions.
• Eligible repeatable work is increasingly handled through automation or standardized platform patterns, with reductions in manual effort measured.
• AI-enabled workflows demonstrate reliable eligibility, escalation, human-handoff, and fallback behavior within approved use cases.
• Tooling improvements contribute to measurable gains in routing accuracy, first-reply time, resolution time, support capacity, platform reliability, or cost per interaction.
• Material production changes include documented testing, monitoring, ownership, validation, rollback, and recovery procedures.

What you’ll bring

• 3+ years of experience administering, engineering, or operating customer experience, contact-center, workflow, automation, and integration platforms in a production environment.
• Hands-on experience with Zendesk configuration and architecture, including business rules, forms, fields, routing, permissions, applications, integrations, or comparable platform capabilities.
• Experience with an enterprise contact-center platform such as Amazon Connect, Zendesk Contact Center, Talkdesk, Genesys Cloud, Five9, Twilio Flex, or a comparable platform.
• Experience configuring interactive voice response or contact flows, queues, routing logic, phone numbers, recording, voicemail, overflow, after-hours, or escalation behavior.
• Working knowledge of REST APIs, webhooks, JSON, authentication, data transformation, and API-testing tools.
• Experience building or maintaining production workflows using an integration, automation, or orchestration platform such as Tray.ai, Workato, or a comparable platform.
• Experience troubleshooting production issues and identifying underlying technical or process causes.
• Understanding of monitoring, error handling, retry behavior, fallback design, recovery procedures, and production change management.
• Ability to translate operational needs into clear technical requirements and maintainable solutions.
• Strong written and verbal communication skills, including technical documentation and communication with technical and nontechnical stakeholders.
• Ability to independently manage assigned work, make progress through ambiguity, and raise risks or dependencies early.
• Sound judgment regarding platform governance, standardization, access controls, and the maintenance impact of technical decisions.

Nice to Have

• Experience with advanced Zendesk development and extensibility capabilities such as the Zendesk Apps Framework (ZAF), custom objects, events and profiles, custom actions or action flows, Zendesk Copilot, intelligent triage, custom agents or procedures, or comparable platform capabilities.
• Experience with Tray.ai, Workato or another enterprise integration and orchestration platform.
• Experience integrating AI-enabled support platforms, conversational AI tools, or large language model services, such as Decagon, OpenAI, Anthropic Claude, Zendesk AI/Copilot, or comparable technologies into operational workflows.
• Experience supporting contact-center infrastructure across multiple countries, outsourced support teams, or round-the-clock operations.
• Familiarity with call-recording consent, privacy, retention, data residency, accessibility, or regional telecommunications requirements.
• Experience with DocuSign, document processing, fax automation, customer relationship management integrations, or similar operational systems.
• Experience working in healthcare, financial services, insurance, or another regulated environment.
• Familiarity with infrastructure as code, automated testing, structured deployment practices, or configuration version control.
• Experience with incident response, root-cause analysis, production observability, or reliability engineering practices.

The target base salary range for this position is $105,000 - $115,000 , and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom , a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: e liminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We’re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

The CX Tooling Engineer will design, build, and operate the systems that power Spring Health’s customer experience and support operations at scale.

This role sits within Technology in the Care Division’s Engineering Department and supports production systems across Zendesk, Zendesk Contact Center built on Amazon Connect, Tray.ai, Talkdesk, Decagon and approved operational AI integrations. You will combine platform configuration, workflow automation, systems integration, and technical problem-solving to improve reliability, reduce manual work, and create durable solutions for teams operating in a regulated environment.

You will work closely with Operations, Product, Engineering, Data, Security, Legal, Compliance, and external implementation partners to translate business needs into scalable technical solutions.

This is a full-time, remote position reporting to the Senior Manager of Tooling Management. No regular travel is required; occasional travel for team and company onsites may be requested.

What you’ll do

• Design, configure, test, and maintain Zendesk architecture and extensibility, including forms, fields, triggers, automations, service-level agreements, skills, queues, views, permissions, applications, routing logic, custom data structures, integrations, and workflow automation.
• Build and operate contact-center infrastructure using Zendesk Contact Center and Amazon Connect, including contact flows, queues, routing profiles, phone numbers, recording, voicemail, after-hours behavior, overflow, crisis routing, and escalation paths.
• Design, build, and maintain cross-system workflows in Tray.ai using APIs, webhooks, authentication, conditional logic, data transformation, document-processing services, and controlled system writeback.
• Support approved AI-enabled chat, voice, email, and agent-assist workflows by implementing eligibility rules, intent capture, verification, ticket creation, escalation, human handoff, fallback behavior, access controls, data-minimization or redaction controls where required, auditability, and operational safeguards.
• Design solutions with clear system boundaries, dependencies, data flows, and failure modes, considering scalability, reliability, security, maintainability, accessibility, and approved privacy and regulatory requirements, including requirements related to PHI, PII, recording, retention, and regional regulations.
• Monitor platform and workflow health, investigate routing defects, hidden or stale work, status conflicts, integration failures, and reporting gaps, and use operational data and root-cause analysis to implement durable corrective actions.
• Build scalable tooling, permissions, routing, integrations, and service-transition controls that support global launches, specialized teams, outsourced support partners, and round-the-clock operations, replacing brittle or duplicative configurations with standardized and reusable patterns where practical.
• Support centralized tooling intake and partner with Product, Engineering, Data, Security, Legal, Compliance, and operational stakeholders to clarify business impact, translate requests into technical requirements, identify dependencies and risks, estimate effort, define acceptance criteria, and validate outcomes.
• Coordinate with platform vendors and implementation partners on technical requirements, sequencing, dependencies, testing, issue escalation, and delivery quality, while communicating technical decisions, risks, and tradeoffs clearly to technical and nontechnical stakeholders.
• Deliver production changes with appropriate testing, monitoring, logging, alerting, validation, rollback, and recovery procedures, and maintain architecture diagrams, workflow inventories, test plans, change records, release communications, runbooks, and platform standards.

What success looks like in this role

• Assigned routing, telephony, automation, and integration workflows consistently meet established reliability and successful-execution targets.
• Platform enhancements are delivered against agreed scope, acceptance criteria, testing requirements, and delivery expectations, with risks and dependencies raised early.
• Routing defects, silent failures, stale work, and recurring configuration issues decline from established baselines through monitoring, root-cause remediation, and reusable solutions.
• Eligible repeatable work is increasingly handled through automation or standardized platform patterns, with reductions in manual effort measured.
• AI-enabled workflows demonstrate reliable eligibility, escalation, human-handoff, and fallback behavior within approved use cases.
• Tooling improvements contribute to measurable gains in routing accuracy, first-reply time, resolution time, support capacity, platform reliability, or cost per interaction.
• Material production changes include documented testing, monitoring, ownership, validation, rollback, and recovery procedures.

What you’ll bring

• 3+ years of experience administering, engineering, or operating customer experience, contact-center, workflow, automation, and integration platforms in a production environment.
• Hands-on experience with Zendesk configuration and architecture, including business rules, forms, fields, routing, permissions, applications, integrations, or comparable platform capabilities.
• Experience with an enterprise contact-center platform such as Amazon Connect, Zendesk Contact Center, Talkdesk, Genesys Cloud, Five9, Twilio Flex, or a comparable platform.
• Experience configuring interactive voice response or contact flows, queues, routing logic, phone numbers, recording, voicemail, overflow, after-hours, or escalation behavior.
• Working knowledge of REST APIs, webhooks, JSON, authentication, data transformation, and API-testing tools.
• Experience building or maintaining production workflows using an integration, automation, or orchestration platform such as Tray.ai, Workato, or a comparable platform.
• Experience troubleshooting production issues and identifying underlying technical or process causes.
• Understanding of monitoring, error handling, retry behavior, fallback design, recovery procedures, and production change management.
• Ability to translate operational needs into clear technical requirements and maintainable solutions.
• Strong written and verbal communication skills, including technical documentation and communication with technical and nontechnical stakeholders.
• Ability to independently manage assigned work, make progress through ambiguity, and raise risks or dependencies early.
• Sound judgment regarding platform governance, standardization, access controls, and the maintenance impact of technical decisions.

Nice to Have

• Experience with advanced Zendesk development and extensibility capabilities such as the Zendesk Apps Framework (ZAF), custom objects, events and profiles, custom actions or action flows, Zendesk Copilot, intelligent triage, custom agents or procedures, or comparable platform capabilities.
• Experience with Tray.ai, Workato or another enterprise integration and orchestration platform.
• Experience integrating AI-enabled support platforms, conversational AI tools, or large language model services, such as Decagon, OpenAI, Anthropic Claude, Zendesk AI/Copilot, or comparable technologies into operational workflows.
• Experience supporting contact-center infrastructure across multiple countries, outsourced support teams, or round-the-clock operations.
• Familiarity with call-recording consent, privacy, retention, data residency, accessibility, or regional telecommunications requirements.
• Experience with DocuSign, document processing, fax automation, customer relationship management integrations, or similar operational systems.
• Experience working in healthcare, financial services, insurance, or another regulated environment.
• Familiarity with infrastructure as code, automated testing, structured deployment practices, or configuration version control.
• Experience with incident response, root-cause analysis, production observability, or reliability engineering practices.

The target base salary range for this position is $105,000 - $115,000 , and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom , a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

About Our Client:Our client, is a U. S. -based consulting firm dedicated to helping Direct-to-Consumer (DTC) brands scale profitably and avoid common financial pitfalls.

GoHighLevel Admin / Operations SpecialistRemote | Philippines-Based | Full-Time | Paid in USD$6.

FreedUp is seeking a proactive Executive Assistant to support the Founder of Orderly AI, an early-stage AI startup currently raising its seed round. The founder is juggling fundraising, investor and VC networking, product marketing, and customer-facing work — and needs everything that isn’t fundraising, networking, or selling taken off his plate.

This role starts on lower-agency, clearly-scoped tasks (calendar management, follow-ups, meeting prep, drafted-not-sent emails) with the expectation that trust and scope grow quickly as the assistant proves reliable. The founder has never worked with an assistant before, so this person should be comfortable building context fast, working independently, and earning delegation of higher-agency tasks over time rather than waiting to be handed them.

This is a full-time, remote position that requires strong written communication, organizational excellence, and accountability.

Location: Fully Remote

Job Type: Full-Time

Salary: $1,000 - $1,700 per month (based on experience)

• 3+ years of experience as an Executive Assistant, Executive Coordinator, or similar role supporting a founder or senior executive — startup experience is a strong plus.
• Excellent written English; comfortable drafting emails and messages in someone else’s voice.
• Highly organized, with the ability to track a large volume of ongoing conversations, follow-ups, and introductions without anything slipping.
• Comfortable working closely with a first-time founder who is still building trust in delegation — patient, clear, and consistent rather than needing everything spelled out twice.
• Tech-savvy and comfortable with Google Workspace, Slack, and similar tools.

Key Responsibilities

• Calendar Management: Own scheduling across a high volume of virtual and in-person meetings — VC meetings, networking, demos, and customer onboarding calls.

• Follow-Up & Relationship Tracking: Keep track of the “endless web of conversations” — who’s owed a follow-up, who needs an introduction, and make sure nothing is dropped.

• Meeting Prep: Prepare the founder for VC meetings, customer calls, and networking conversations.

• Email Support: Draft emails and messages on the founder’s behalf based on quick verbal direction, with a review-before-send step on anything sensitive (e.g., investor communications).

• Investor Updates: Support drafting and coordinating monthly investor updates.

• Light Personal/Business Admin: Take on ad hoc admin and logistics as trust builds — this may expand over time as the founder gets comfortable delegating.

• International experience

• Opportunity to work remotely from anywhere

• Supportive and collaborative team environment

• Learning and development opportunities

• Potential Performance Bonuses

• PTO

• HMO after 3 months

FreedUp is seeking a proactive Executive Assistant to support the Founder of Orderly AI, an early-stage AI startup currently raising its seed round. The founder is juggling fundraising, investor and VC networking, product marketing, and customer-facing work — and needs everything that isn’t fundraising, networking, or selling taken off his plate.

This role starts on lower-agency, clearly-scoped tasks (calendar management, follow-ups, meeting prep, drafted-not-sent emails) with the expectation that trust and scope grow quickly as the assistant proves reliable. The founder has never worked with an assistant before, so this person should be comfortable building context fast, working independently, and earning delegation of higher-agency tasks over time rather than waiting to be handed them.

This is a full-time, remote position that requires strong written communication, organizational excellence, and accountability.

Location: Fully Remote

Job Type: Full-Time

Salary: $1,000 - $1,700 per month (based on experience)

• 3+ years of experience as an Executive Assistant, Executive Coordinator, or similar role supporting a founder or senior executive — startup experience is a strong plus.
• Excellent written English; comfortable drafting emails and messages in someone else’s voice.
• Highly organized, with the ability to track a large volume of ongoing conversations, follow-ups, and introductions without anything slipping.
• Comfortable working closely with a first-time founder who is still building trust in delegation — patient, clear, and consistent rather than needing everything spelled out twice.
• Tech-savvy and comfortable with Google Workspace, Slack, and similar tools.

Key Responsibilities

• Calendar Management: Own scheduling across a high volume of virtual and in-person meetings — VC meetings, networking, demos, and customer onboarding calls.

• Follow-Up & Relationship Tracking: Keep track of the “endless web of conversations” — who’s owed a follow-up, who needs an introduction, and make sure nothing is dropped.

• Meeting Prep: Prepare the founder for VC meetings, customer calls, and networking conversations.

• Email Support: Draft emails and messages on the founder’s behalf based on quick verbal direction, with a review-before-send step on anything sensitive (e.g., investor communications).

• Investor Updates: Support drafting and coordinating monthly investor updates.

• Light Personal/Business Admin: Take on ad hoc admin and logistics as trust builds — this may expand over time as the founder gets comfortable delegating.

• International experience

• Opportunity to work remotely from anywhere

• Supportive and collaborative team environment

• Learning and development opportunities

• Potential Performance Bonuses

• PTO

• HMO after 3 months

Please whitelist the domains “lever.co” and “hire.lever.co” with your email provider to make sure you get our emails.

Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

Shopify Operations Manager

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Shopify Operations Manager to start immediately!

Duties and Responsibilities include but are not limited to:

• Team Oversight & Customer Service: Manage the existing CS team, track response/resolution times, and handle escalations, refunds, and exchanges. Identify missing SOPs and improve FAQs and automated responses.

• Inventory & Logistics: Monitor stock levels, track sell-through rates, and forecast restock timing. Liaise with factories, oversee production timelines, and manage logistics for stock arrivals.

• E-commerce & Shopify Management: Update inventory for SKUs and product variants weekly, check order statuses, and update customers with tracking info (they use Parcelwill).

• Operations & Systems: Manage the Notion workspace, build and improve SOPs, track launches and campaigns, and keep projects organized and on schedule.

• Reporting: Manage weekly KPIs and reporting to ensure the team is running efficiently and maintaining quality standards.

Required Tools

• Shopify

• Notion

Qualifications:

• Proven experience managing a Shopify store.

• Solid experience handling inventory tracking, multiple SKUs, and forecasting.

• Must be able to operate independently as an Operations Manager. Someone who can build SOPs, improve workflows, and work without supervision.

• Experience managing customer service systems, reporting, and overseeing a team.

• High reading, writing, and clear spoken communication to liaise directly with customers, factories, and internal staff.

Technical Requirements:

• USB Headset with Noise Cancellation feature

• Working Webcam

• Computer with at least 1.8 GHz processor and at least 4GB RAM

• Main Internet Service Speed: at least 25 Mbps cable connection

• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• Performance Incentives

• Job Security and Stability

• Paid Training

• Inclusive Culture

• Upskilling Opportunities

• 100% Work-From-Home

• Exceptionally Supportive Team

• Opportunities for Career Growth

• Fun Work Environment

• Holiday & Overtime Pay

Schedule: 9AM to 6PM UK Time | 40 hours per week, Full-time

Location: 100% Remote

Salary Package: Up to ₱82K/month

Please note:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview.

• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.

• You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.

₱70,000 - ₱82,000 a month

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

XPRIZE Overview

XPRIZE is an established global leader in designing and executing large-scale competitions to solve humanity’s greatest challenges. As a 501©3, our unique model democratizes innovation by incentivizing crowd-sourced, scientifically viable solutions to create a more equitable and abundant future for all.  Since our founding in 1994, we’ve launched $519 million in prize competitions that are driving more than $31 billion in social and economic impact — a 60x return on philanthropic investment. These competitions not only de-risk early-stage breakthrough ideas but also mobilize capital, talent, and momentum to accelerate solutions from concept to real-world scale.

We operate across 5 areas of impact,including:

• Deep Tech + Exploration
• Energy + Climate + Nature
• Food + Water + Waste
• Health
• Learning + Society

Join XPRIZE to help create meaningful impact as we strive to empower humanity to achieve breakthroughs and architect a more equitable and abundant future for all.

PRIMARY RESPONSIBILITIES

Reporting to the Chief of Staff, the Executive Assistant will provide high-level, hands-on administration and will support high-ranking members of the Foundation, including, the Chief Financial Officer, Executive Vice President of the Health domain, Chief People Officer, and Chief Technology Officer.The Executive Assistant will work across time zones as needed to provide professional support to assigned Executives, regardless of location.

Support will include:

• Calendar
  • Work with each Executive to determine calendaring support needs.
  • Coordinate with Executive team members to align calendars and organize meetings.
  • Using discretion, communicate internally and externally regarding scheduling availability as needed with Executive and work teams.
  • Manage a heavy calendar, including scheduling and coordinating calls and meetings. Handle email responses with both internal and external stakeholders.
  • Understand meeting objectives and prioritize frequently changing business needs and key stakeholder demands.
• Meeting Logistics
  • Ensure Executive team members have all necessary and pertinent meeting participant details. Provide updates to any changes in meeting participation prior to start time and determine with Executive team members if that changes the scope of meeting or requires rescheduling.
  • Work with the Executive team to determine which meetings the EA will attend. Take meeting notes, capture deliverables, and report back to the supported Executives.
  • Update the Foundation Collaboration Calendar to track any out-of-office occurrences (vacations, travel, etc.) for the office of these Executive team members.
• Travel Arrangements
  • Coordinate frequent domestic and international travel to include airfare, hotel, and ground transportation while ensuring all plans fall within the Foundation’s Travel and Entertainment policy.
• General Support
  • Ordering meals as necessary.
  • Work with supported teams and other EA/AAs in support of the Foundation.
  • Prepare Google Slides/ PowerPoint presentations as needed.
  • Prepare correspondence including memos, emails, and other communiques for a varied audience.
  • Special Projects as assigned.

QUALIFICATIONS

• 3-5 years of experience supporting multiple C-level Executives.
• 1+ years experience using Google Suite of tools.
• 2+ years experience using MS Office Suite.
• Minimum 1 year experience supporting Executives in different time zones and locations.
• Exceptional organizational abilities and high level of attention to detail.
• Experience working with modern remote-office technologies (Zoom, Slack, Asana, etc.).
• Exceptional time management skills, with the ability to consistently prioritize tasks and manage deadlines with minimal supervision.
• Proven listening, writing and communication skills across various platforms (memos, emails, letters, instant messaging apps).
• Maintain absolute confidentiality internally and externally.
• Demonstrated maturity and emotional intelligence to handle, direct and/or resolve sensitive matters.
• Anticipate needs and quickly adapt to changes as they arise, overcoming roadblocks before they become problems.
• Ability to multitask, work with conflicting deadlines, manage a heavy calendar, and make adjustments on the spot.
• Independent self-starter who takes a proactive approach to solve problems.
• Personable, professional and calm demeanor; displays grace under pressure.
• Patience, flexibility, and a good sense of humor.
• Willingness to think and act creatively.

COMPETENCIES

• Action Oriented
• Manages Ambiguity
• Collaborates
• Communicates Effectively
• Manages Complexity
• Decision Quality
• Interpersonal Savvy
• Nimble Learning
• Being Resilient
• Resourcefulness
• Situational Adaptability
• Tech Savvy
• Instills Trust
• Optimizes Work Processes

Why Work at XPRIZE:

In addition to working for a mission-driven company that catalyzes industries, pushes innovation forward, and is creating an abundant and equitable future, we offer the following benefits:

• Remote-first environment (must live and work in the United States)
• Quarterly company-paid All-Hands meetings in Los Angeles for frequent in-person collaboration
• Employee and dependent medical, dental, and vision options
• A 401(K) program with employer match
• Ample paid time off, including vacation, floating holidays, sick days, and company-paid holidays
• An Employee Assistance Program for confidential, professional support with personal, family, or other challenges
• Employee stipends/reimbursements for cell phone, internet, health & wellbeing, and learning & development
• Generous Paid Parental Leave for all employees welcoming a new child to their family
• One meeting-free block per week and four focus weeks per year to ensure uninterrupted time for strategic projects

The anticipated compensation for this position is $33.00/hour to $38.00/hour and may also qualify for an annual incentive. The actual base salary offered will depend on a variety of factors including the qualifications of the individual applicant, years of relevant experience for therole, level of education attained, and certifications and/or other licenses held. XPRIZE is a remote-first environment. All employees must be authorized to work in the United States and work from within the United States full-time.

The XPRIZE FOUNDATION is an equal opportunity employer and does not unlawfully discriminate in employment. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.

Please note: Though submitting a resume to the XPRIZE FOUNDATION implies that you are interested in a position(s), it does not imply that you are an applicant. You are not considered an applicant until you have been contacted directly by a Talent Acquisitions representative requesting that you begin the designated application process, which may involve phone and/or in-person interview(s), job-related testing, and background checks.

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Description

Zelh is seeking a dependable, detail-oriented Track & Trace Coordinator to support our freight brokerage operations. This position is responsible for monitoring active shipments from pickup through final delivery, maintaining accurate load information, communicating with carriers and drivers, and quickly identifying potential service issues. The Track & Trace Coordinator plays an important role in providing excellent customer service by ensuring our team always knows where each shipment is and whether it is operating according to schedule. This is a fast-paced position requiring strong communication, organization, follow-through, and the ability to manage multiple shipments simultaneously.

Key Responsibilities

•Monitor active shipments from dispatch through final delivery.

•Contact carriers and drivers to obtain accurate pickup, transit, and delivery updates.

•Confirm drivers are on schedule for pickup and delivery appointments.

•Verify arrival and departure times at shippers and receivers.

•Update shipment status, notes, ETA information, and appointment details in the TMS.

•Identify late trucks, missed appointments, breakdowns, detention, rejected product, temperature issues, and other potential service failures.

•Immediately escalate significant service issues to the appropriate operations or sales team member.

•Proactively communicate delays rather than waiting for customers or internal team members to discover an issue.

•Maintain consistent communication with carriers until problems are resolved.

•Obtain and upload Bills of Lading, Proofs of Delivery, lumper receipts, and other required shipment documentation.

•Assist with scheduling and confirming pickup and delivery appointments as needed.

•Ensure completed loads contain the information and documentation necessary for billing.

•Maintain clear, professional, and accurate notes so another team member can quickly understand the status of any shipment.

•Assist Customer Sales and Carrier Sales representatives with operational support as needed.

Working conditions:

• Work schedule:

T&T #1

• Monday–Tuesday: 11 PM–7 AM CST

• Wednesday–Thursday: Days off

• Friday–Sunday: 11 PM–7 AM CST

• 1-hour unpaid lunch break during each shift

• Competitive Salary in USD

• Remote mode of work

• 10+ business days of paid time off

• Team building and corporate events

• Equipment provided

• A supportive team

Requirements

• Extremely dependable with strong follow-through.

• Detail-oriented and organized.

• Comfortable making frequent phone calls, sending emails, and communicating by text.

• Able to manage a high volume of shipments without losing track of details.

• Strong sense of urgency when something is going wrong.

• Able to recognize potential problems before they become customer service failures.

• Comfortable working independently and making decisions within established procedures.

• Strong written and verbal English communication skills.

• Able to remain professional when dealing with frustrated drivers, carriers, customers, or facilities.

• Experience in freight brokerage, trucking, transportation, dispatch, or logistics is preferred but not required.

• Experience with a Transportation Management System (TMS) is preferred.

What Success Looks Like

• A successful Track & Trace Coordinator doesn’t simply enter updates into the system. They own shipment visibility.

Description

Zelh is seeking a dependable, detail-oriented Track & Trace Coordinator to support our freight brokerage operations. This position is responsible for monitoring active shipments from pickup through final delivery, maintaining accurate load information, communicating with carriers and drivers, and quickly identifying potential service issues. The Track & Trace Coordinator plays an important role in providing excellent customer service by ensuring our team always knows where each shipment is and whether it is operating according to schedule. This is a fast-paced position requiring strong communication, organization, follow-through, and the ability to manage multiple shipments simultaneously.

Key Responsibilities

•Monitor active shipments from dispatch through final delivery.

•Contact carriers and drivers to obtain accurate pickup, transit, and delivery updates.

•Confirm drivers are on schedule for pickup and delivery appointments.

•Verify arrival and departure times at shippers and receivers.

•Update shipment status, notes, ETA information, and appointment details in the TMS.

•Identify late trucks, missed appointments, breakdowns, detention, rejected product, temperature issues, and other potential service failures.

•Immediately escalate significant service issues to the appropriate operations or sales team member.

•Proactively communicate delays rather than waiting for customers or internal team members to discover an issue.

•Maintain consistent communication with carriers until problems are resolved.

•Obtain and upload Bills of Lading, Proofs of Delivery, lumper receipts, and other required shipment documentation.

•Assist with scheduling and confirming pickup and delivery appointments as needed.

•Ensure completed loads contain the information and documentation necessary for billing.

•Maintain clear, professional, and accurate notes so another team member can quickly understand the status of any shipment.

•Assist Customer Sales and Carrier Sales representatives with operational support as needed.

Working conditions:

• Work schedule:

T&T #2

• Wednesday–Thursday: 11 PM–7 AM CST

• Friday: 7 PM–3 AM CST

• Saturday–Sunday: 3:30 PM–11:30 PM CST

• Monday & Tuesday: Days off

• 1-hour unpaid lunch break during each shift

• Competitive Salary in USD

• Remote mode of work

• 10+ business days of paid time off

• Team building and corporate events

• Equipment provided

• A supportive team

Requirements

• Extremely dependable with strong follow-through.

• Detail-oriented and organized.

• Comfortable making frequent phone calls, sending emails, and communicating by text.

• Able to manage a high volume of shipments without losing track of details.

• Strong sense of urgency when something is going wrong.

• Able to recognize potential problems before they become customer service failures.

• Comfortable working independently and making decisions within established procedures.

• Strong written and verbal English communication skills.

• Able to remain professional when dealing with frustrated drivers, carriers, customers, or facilities.

• Experience in freight brokerage, trucking, transportation, dispatch, or logistics is preferred but not required.

• Experience with a Transportation Management System (TMS) is preferred.

What Success Looks Like

• A successful Track & Trace Coordinator doesn’t simply enter updates into the system. They own shipment visibility.