Writing.io Jobs

About Our Company:

At Infinx, we’re a fast-growing company focused on delivering innovative technology solutions to meet our clients’ needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.

We’re looking for experienced associates and partners with expertise in areas that align with our clients’ needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.

A 2025 Great Place to Work ®

In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.

Location: Fully remote role with expected work hours from 8:30 AM to 5PM CT Mon-Fri.

Summary Description:

The Provider Enrollment Specialist will be responsible for coordinating the requests for participation in health insurance network as a medical provider, monitoring, and maintaining the provider enrollment and re-enrollment process in a timely and compliance manner with all government and commercial payors. They will also review provider credentialing and/or recredentialing data for accuracy based on licensing requirements and various insurer payer requirements.

Job Responsibilities:

• Completes provider payer enrollment/credentialing and recredentialing with all identified payers in a timely manner.
• Resolves enrollment issues through collaboration with physicians, non-physicians, office staff, management, contracting, insurers, and others as identified. Maintains positive working relationships with providers.
• Plays an active role in explaining providers and practice/office managers of the submission requirements for credentialing/recredentialing processes, stressing the importance of compliance with these processes.
• Obtains updated provider information from various sources including provider offices, state licensing boards, malpractice insurance companies, residency training programs, etc.
• Identifies and resolves problems with primary source verification elements by interpreting, analyzing, and researching data.
• Proactively obtains updated provider credentialing data prior to expiration. Creates, develops, and maintains applicable matrices and/or utilizes departmental software that supports the enrollment functions. Completes all additions, updates, and deletions. Supports new provider onboarding processes as related to enrollment.
• Communicates updated payer enrollment information including payer provider numbers to practice operations in a timely manner while fostering working relationships and teamwork with departments, vendors, etc.
• Develops databases and spreadsheets for tracking organization providers. Ensures data is accessible/transparent for executive inquiries or other information as deemed necessary by management.
• Continuously searches for process improvements to achieve accuracy and efficiencies.
• Performs other duties as assigned or required.

Skills and Education:

• High School Diploma or equivalent
• 5 years of experience in payer and provider enrollment
• Experience with New York, Florida, and Maryland provider enrollment preferred
• Experience with provider enrollment auditing and quality assurance
• Proficiency in Microsoft Word, Excel, Outlook, PDF Software and other management tools.
• Motivated to quickly learn and demonstrate strong problem-solving skills.
• Strong project management and multitasking skills.
• Excellent interpersonal and communication skills.
• Strong writing skills and attention to detail.
• Strong organizational skills and ability to be attentive to details.
• Demonstrated knowledge of healthcare contracts preferred

Company Benefits and Perks:

Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.

• Access to a 401(k) Retirement Savings Plan.
• Comprehensive Medical, Dental, and Vision Coverage.
• Paid Time Off.
• Paid Holidays.
• Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.

If you are a dedicated and experienced Provider Enrollment Specialist ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.

SI-BONE is a fast-growing, publicly traded medical device company that is an industry pioneer in minimally invasive sacropelvic solutions. Our mission is to help patients rise up and reach for the stars, and our vision is to work together as the global leader to make sacropelvic conditions universally recognized and effectively treated through innovation, evidence, education, and advocacy.

Field Operations Specialist

SI-BONE is seeking a Field Operations Specialist to support our global fulfillment operations, helping ensure reliable support for surgical procedures through efficient, compliant, and timely delivery of medical products and assets. This role supports day-to-day fulfillment, asset and loaner kit management, and field inventory activity across both commercial and clinical channels.

This individual will work closely with field teams, warehousing and logistics partners, and internal stakeholders to keep orders moving and assets available. The ideal candidate has experience in medical device or other regulated operations, a working understanding of quality and regulatory requirements, and strong attention to detail in supply chain execution.

All duties must be performed in compliance with worldwide regulatory requirements as included in the scope of the SI-BONE Quality Manual.

General Responsibilities:

SI-BONE is seeking a Field Operations Specialist to support our global fulfillment operations, helping ensure reliable support for surgical procedures through efficient, compliant, and timely delivery of medical products and assets. This role supports day-to-day fulfillment, asset and loaner kit management, and field inventory activity across both commercial and clinical channels.

This individual will work closely with field teams, warehousing and logistics partners, and internal stakeholders to keep orders moving and assets available. The ideal candidate has experience in medical device or other regulated operations, a working understanding of quality and regulatory requirements, and strong attention to detail in supply chain execution.

All duties must be performed in compliance with worldwide regulatory requirements as included in the scope of the SI-BONE Quality Manual.

Key Responsibilities and Skills:

Fulfillment and Inventory Operations

• Execute end-to-end order processing using QAD, Salesforce, and Microsoft Office tools to ensure timely and accurate delivery of surgical assets (trays, totes, disposables, kits, instruments, and implants).
• Monitor fulfillment trends, flag risks to surgical case support, and support corrective actions as needed.
• Coordinate day to day with warehousing and logistics partners to keep orders on schedule and resolve fulfillment issues.

Reverse Logistics and Asset Recovery

• Execute and help improve reverse logistics workflows to ensure prompt and traceable returns of borrowed and loaner assets.
• Partner with field teams and 3PLs to reduce turnaround time and increase asset availability.

Loaner Program Management

• Support planning and execution of the loaner kit program, ensuring geographic alignment and procedural readiness.
• Track kit utilization and idle time, and surface opportunities to improve kit availability.

Loose Inventory and Ad Hoc Support

• Maintain rigorous inventory accuracy for non-kitted implants and consumables.
• Follow approval workflows and support urgent fulfillment needs with minimal delay.

Customer and Field Support

• Serve as a day-to-day point of contact for field sales, clinical teams, and customer service on product delivery and availability, escalating complex issues as needed.
• Support customer-facing order fulfillment communications and reporting.

Process Improvement and Compliance

• Identify and support continuous improvement opportunities across fulfillment and asset operations.

• Perform all work in alignment with quality system requirements and regulatory standards (FDA, ISO, EU MDR).

• Support internal and external audits as needed.

• Contribute to SOP creation and revisions related to fulfillment and inventory management.

Qualifications and Attributes:

• 3+ years of experience in field operations, fulfillment, or logistics, preferably in the medical device industry.
• Hands-on experience with inventory management, loaner kit coordination, and order processing in a regulated environment.
• Strong working knowledge of QAD ERP, Salesforce CRM, and Microsoft Office (particularly Excel).
• Working familiarity with quality systems and regulatory frameworks including ISO 13485, FDA 21 CFR 820, EU MDR.
• Strong organizational, problem-solving, and communication skills.
• Ability to work effectively in a fast-paced, remote environment with cross-functional teams.
• APICS, CSCP, or other supply chain certification a plus.
• Associate’s or Bachelor’s degree in Business, Supply Chain, Operations, or a related field is preferred.

Salary range:  $58,000 - $68,000. The compensation range for this position is specific to the location and is in good faith what SI-BONE expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

Supplemental pay: bonus and stock

There are potential risks associated with the iFuse Implant System. It may not be appropriate for all patients and all patients may not benefit. For additional information on the company or the products including risks and benefits, please visit www.si-bone.com/risks.

We are aware of active recruitment scams using the SI-BONE name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology. We will never ask candidates to cash checks or make a payment in order to be considered for a position. SI-BONE only uses company email addresses, which contain “@si-bone.com” to communicate with candidates.

If you believe you’ve been a victim of a phishing scam, please visit the Cybersecurity & Infrastructure Security Agency at https://www.cisa.gov/be-cyber-smart/report-incident learn how to report it.

About Solace Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without...

We’re looking for an IT Systems Engineer to join our global Infrastructure & Platform team.

Job Title: Marketplace Operations Manager II

Job Location (Remote): Remote, USA

About the Company

Wheel is evolving the traditional care ecosystem by equipping the nation’s most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com.

About the Role

We’re looking for a Marketplace Operations Manager II to own visit delivery for a defined set of Wheel’s client programs. This is an operator’s role for someone who wants day-to-day ownership of critical business outcomes - and can carry that accountability even when some levers live with peer functions. You’ll take on the complex, ambiguous problems that come with scaling a fast-growing telehealth marketplace - from stabilizing a roster through demand volatility, to leading cross-functional projects that shape how Marketplace Operations scales next.

You will own the visit delivery SLA commitments, program-level consult cost performance, and the roster health for your clients. Separate functions on the team own overall clinician supply forecasting, clinician performance management, and scheduling - freeing you up to optimize their use within your programs.

This is a role for someone who wants to run marketplace operations for key clients end-to-end: launching and configuring new client programs, writing the operational playbooks your programs run on, and deploying incentive spend within guardrails - while trusting peer functions to own adjacent responsibilities in order for you to maintain a singular, maniacal focus on client performance.

What You’ll Do

• Program Performance and Delivery

  • Own marketplace performance outcomes (contractual and otherwise) for your assigned client programs: SLA attainment, program-level clinician pay cost, and roster/staffing health.

  • Own roster composition and staffing strategy for your programs, building and adjusting rosters to ensure SLA through client growth, churn, and short-term volatility.

  • Own operational data analytics and reporting for your programs - pulling and interrogating utilization, breach-pattern, and profitability data yourself and turning it into recommendations and actions

  • Own the operating rhythm and upward performance visibility for your programs: recurring performance reviews of SLA, utilization, and cost that turns into actions.

  • Partner with the Capacity Planner to understand near-term volatility and how it may affect client demand (ie demand surges, modality changes, etc) and own the operational response for your programs (escalation thresholds, incentive levers, roster mix) to keep the program on track.

Cost and Incentives

• Optimize program-level clinician pay cost and deploy consult incentive spend within a defined budget.

• Own the cost plan for your programs and be accountable to variance - partner with the Director of Marketplace on expected cost-per-consult, and keep your lever costs calibrated so you know how to deploy your incentives appropriately.

Real-Time Response and Agent Oversight

• Author the real-time escalation and response playbook your programs run on: thresholds, approved corrective actions, escalation triggers. Real-time monitoring and AI agents execute against the playbook you write, and you refine how they act on your programs as their capabilities grow.

• Review how the agents act on your programs - audit their decisions for quality, catch policy drift or mistakes early, and feed corrections back into the playbook and the agent logic. You’re the human-in-the-loop that keeps automated responses trustworthy on your book.

• Partner with clinician management peers to relay clinician performance observations that impact your programs and to identify roster improvements that will drive your client performance.

Client Launches and Partnership

• Partner with Customer Success as the operational counterpart on the client’s commercial relationship - supporting quarterly business reviews and the real-world story behind client performance.

• Own launch supply-readiness with Provider Operations and the Capacity Planner - ensuring clinicians are credentialed, licensed, and activated in the right states, at the volume the program needs, before go-live.

• Lead new-client implementation - configuration and setup - as part of cross functional onboarding teams, and own expansions for programs you already run.

• Support strategic projects across Marketplace Operations as they arise.

Who You Are

•  An operator with experience working in fast-paced, high-demand environments - someone who digs into the details to find root cause, spots broken or inefficient processes, and builds the fix rather than just flagging the problem.

• Experience owning end-to-end operational performance in a marketplace, logistics, or two-sided platform environment (delivery, rideshare, staffing, workforce management) - direct accountability for SLA, throughput, or cost.

• Strategic thinker who connects day-to-day program performance to the bigger picture - you can zoom out from a single roster or escalation to spot the pattern worth fixing structurally, and zoom back in to execute it.

• A strong cross-functional partner and team player - you know how to work through peer teams and different personalities to drive your program’s outcomes, even when you don’t own every lever yourself.

• Strong data fluency. You pull and interrogate your own SLA, completion, utilization, and cost-to-plan data and drive decisions from it - hands-on with SQL, Looker, and Excel - rather than waiting for someone to translate it for you.

• A direct, clear communicator who authors and revises the procedures your programs run on - escalation playbooks, response plans, launch runbooks - rather than only following ones someone else wrote.

Nice to Have

Don’t let these stand in your way—they’re just added bonuses! If you meet most of the core requirements, we encourage you to apply.

• Exposure to multi-state licensure, credentialing, or other regulated-workforce dynamics.

• Experience launching or configuring new client programs in a marketplace or platform business.

• Healthcare, telehealth, or regulated-workforce experience.

• Marketplace or platform experience.

Salary and Perks

Pay Range: $122,075- $155,000 plus equity

Final offer amounts are determined by multiple factors including, but not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

Wheel is unable to consider sponsoring a new qualified applicant for employment authorization for this position.

As an employee of Wheel, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:

• Medical, Dental and Vision

• Ancillary: Life, Short and Long Term Disability

• 401K match

• Flexible PTO

• Parental Leave

• Stock options

• Additional programs and perks

Wheel is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Wheel, we encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.

The Opportunity:

Data privacy has become one of the most strategic challenges facing modern enterprises, sitting at the intersection of AI governance, data operations, and customer trust. As companies adopt AI at scale, they need new ways to automate privacy and manage risk without slowing innovation. DataGrail has launched the first agentic privacy platform, and we’re entering a pivotal phase of growth as we scale toward the next stage of the business.

As an IT & Business Systems Manager, you’ll independently own IT and Business Systems for DataGrail, including endpoints, applications, and day-to-day operations for our team — operating with significant autonomy and shaping how the function runs, Reporting to the VP of Engineering, you’ll be the face of technology for DataGrail’s employees, the first call when something breaks, and the person building the automated, self-service systems that let the company scale without scaling manual support. You’ll partner closely with Security to build the controls DataGrail needs for ISO compliance, with real ownership over how this function evolves — and you’ll extend the security engineering function’s execution capacity, partnering hands-on across day-to-day security workstreams rather than simply implementing controls handed down from Security.

This is a chance to take a function in transition and build it into something modern: moving IT from reactive support to an automated, self-service operation, partnering directly with Security on ISO compliance, and growing the scope of the role as DataGrail scales.

What You’ll Do:

• Own IT and business systems operations for DataGrail’s remote workforce, including endpoint management, identity, and the SaaS application footprint — provisioning and deprovisioning employee access across every tool, with an accurate inventory of renewals reviewed monthly.
• Deliver hands-on technical support across the company, resolving issues at the desktop level and setting the standard for fast, first-call resolution.
• Run onboarding and offboarding for the device and account lifecycle, delivering a smooth new-hire IT experience and a clean exit when people leave.
• Partner with Security to build and maintain the access controls, endpoint policies, and audit trails required for ISO compliance.
• Partner hands-on with DataGrail’s security engineer, executing across day-to-day security workstreams such as tooling rollouts, and access reviews.
• Build automation and self-service tooling that reduces manual ticket volume while preserving strong controls and visibility.
• Administer DataGrail’s Apple-based fleet end to end, from MDM policy to OS upgrades to hardware lifecycle.
• Manage vendor relationships and DataGrail’s SaaS vendor management process — onboarding and offboarding vendors and maintaining accurate records ensuring technology spend goes toward the right long-term solutions.
• Partner proactively across functions — surfacing IT needs, aligning on priorities, and serving as a reliable, go-to point of contact for teams that depend on IT — building the systems and automation that make it easy for cross-functional partners to self-serve

What You’ll Bring

• Proven, senior-level experience independently owning a distributed, remote-first IT environment at a company DataGrail’s size — spanning endpoints, identity, and business applications, with full accountability for the function rather than execution against someone else’s roadmap.
• A track record of operating with high autonomy — setting direction for the function, making judgment calls independently, and being trusted with minimal day-to-day oversight.
• Hands-on experience administering MDM platforms (e.g., Kandji, Jamf, Hexnode) and Apple hardware and OS in an enterprise setting.
• Strong understanding of identity and access management tools like Okta, and how they intersect with security and compliance requirements.
• Experience building or maturing security and compliance controls, such as endpoint compliance or access reviews, ideally in support of a framework like ISO 27001.
• Comfort executing on security initiatives you didn’t design, including vulnerability remediation, tooling rollouts, access reviews — working effectively in support of another owner’s strategy.
• A track record of automating manual IT workflows through scripting or self-service tooling to reduce ticket volume and improve consistency.
• Scripting experience in Python, and working with Claude Code and other AI tooling for building automation and self-service tools and supporting Security functions as needed. .
• Experience managing IT vendor relationships and technology spend against a formal vendor management process.
• Clear written and verbal communication skills, including the ability to translate technical issues for non-technical stakeholders.

Bonus Points

• ISO 27001 (or similar framework) certification, or direct experience supporting an ISO audit.
• Prior IT experience in a regulated industry or another SaaS company handling sensitive data.

What Success Looks Like

Within 90 Days You’ll:

• Learn DataGrail’s systems, tools, and team, and take ownership of IT helpdesk coverage so employees have reliable, first-call support again.

Within 180 Days You’ll:

• Independently own endpoint and access management, with foundational ISO-relevant controls in place, early automation and self-service initiatives underway, and functioning as an active hands-on execution partner to the security engineer.

Within 365 Days You’ll:

• Have positioned DataGrail for ISO audit readiness, with self-service systems in place that reduce manual ticket handling while strengthening the company’s control and audit posture.

Please note that the base compensation range below is a guideline and the final compensation will be based on factors such as qualifications, skill level, and competencies. Our compensation ranges apply to all US-based job postings regardless of state.

All full-time regular employees are eligible for equity, health, dental & vision insurance plans, remote-first working environment, 401k savings plan, parental leave, wellness benefits, flexible time off, paid holidays, and a work from home stipend. Benefits are subject to change.

Compensation Range

$130,000—$175,000 USD

About Us:

DataGrail is the Agentic Data Privacy Platform. We help the world’s leading brands such as HubSpot, FanDuel, Dexcom, Major League Soccer, and Okta automate privacy and control risk with secure, human-governed AI that scales.

Powered by Vera, the complete privacy AI agent, and underpinned by an unrivaled 2,500+ integrations and no-compromise security architecture, DataGrail is built to solve complex privacy challenges that others can’t. DataGrail is rated 4.8⁄5 stars on G2 and is a two-time recognized privacy leader by IDC.

DataGrail provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Company Description

Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments.  Lingraphica is a leader in augmentative and alternative communication (AAC) technology, helping people with aphasia and other speech and language impairments communicate and engage more fully in daily life. Through a combination of innovative devices, software, and services, Lingraphica is focused on improving communication outcomes and supporting individuals, families, and care teams. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey.

Job Description

Purpose: The Clinical Documentation Specialist, part of the Operations team, is responsible for obtaining medical documentation from provider offices to complete the sale and secure the funding of a Speech Generating Device. The role requires consistent communication with Speech Language Pathologists, Clients, Care Providers, and Prescribers. The ideal candidate will have experience with collecting and reviewing medical documentation, customer service, HIPAA (Health Insurance Portability and Accountability), and electronic paperwork filing.

Essential Duties & Responsibilities

• Drives forward movement within the post-trial pipeline, proactively removing barriers and ensuring timely progression

• Obtains medical records and prescriptions from Prescribers

• Maintains accuracy of client records within CRM (HubSpot) in alignment with internal processes

• Obtains information necessary to ensure pipeline progression

• Maintains diligent organization of documents using Adobe and internal software tools

• Accurately and timely documents activities and correspondence using company’s internal software tools

• Demonstrates urgency and ownership in supporting the end-to-end sales process, recognizing timely documentation submission and customer satisfaction as key drivers of revenue

Qualifications

Knowledge, Skills & Abilities:

• Proficient in English with strong written and verbal communication skills, required

• Excellent customer service skills and professionalism

• Highly organized

• Ability to interpret medical documentation and determine its adequacy for insurance approval and reimbursement purposes

• Strong critical thinking and problem-solving skills

• Effective written and verbal communication skills

• Ability to effectively handle multiple and shifting priorities

• Proficiency and comfortability in making and answering numerous phone calls throughout the workday

• Ability to take on new challenges and work outside of one’s comfort zone

• Ability to resolve issues in a professional and timely manner

• A team player with overall company goals in mind

• Ability to maintain proper, courteous, and helpful telephone etiquette

• Ability to demonstrate sense of urgency and willingness to go above and beyond to complete tasks

• Ability to comfortably interface with various users across the organization

Education & Experience

• High School Diploma, required.

• Associate’s or Bachelor’s Degree, preferred

• 1-2 years’ experience in customer service or within the healthcare industry, required

• Experience with Adobe, Microsoft Suite, HubSpot (or other CRM), cloud-based phone systems, video meetings (such as Zoom), & instant messaging systems (such as Slack), preferred.

Additional Information

Work Environment & Physical Demands

Work is performed remotely from a home office. The individual is expected to maintain a safe, productive workspace with reliable and secure internet access.

Travel

No travel is required for temporary positions.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If you require an accommodation, please reach out to Human Resources at [email protected] for assistance. We are here to help!

Lingraphica and Pay Transparency

At Lingraphica, we are committed to fair and equitable compensation practices. The starting salary range for this position is $50,000 to $55,000 per year. Placement in the starting pay is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.

To learn more about Lingraphica, visit: www.lingraphica.com! To learn more about our benefits offerings, click here!

This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.

Job Title: Marketplace Operations Manager II

Job Location (Remote): Remote, USA

About the Company

Wheel is evolving the traditional care ecosystem by equipping the nation’s most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com.

About the Role

We’re looking for a Marketplace Operations Manager II to own visit delivery for a defined set of Wheel’s client programs. This is an operator’s role for someone who wants day-to-day ownership of critical business outcomes - and can carry that accountability even when some levers live with peer functions. You’ll take on the complex, ambiguous problems that come with scaling a fast-growing telehealth marketplace - from stabilizing a roster through demand volatility, to leading cross-functional projects that shape how Marketplace Operations scales next.

You will own the visit delivery SLA commitments, program-level consult cost performance, and the roster health for your clients. Separate functions on the team own overall clinician supply forecasting, clinician performance management, and scheduling - freeing you up to optimize their use within your programs.

This is a role for someone who wants to run marketplace operations for key clients end-to-end: launching and configuring new client programs, writing the operational playbooks your programs run on, and deploying incentive spend within guardrails - while trusting peer functions to own adjacent responsibilities in order for you to maintain a singular, maniacal focus on client performance.

What You’ll Do

• Program Performance and Delivery

  • Own marketplace performance outcomes (contractual and otherwise) for your assigned client programs: SLA attainment, program-level clinician pay cost, and roster/staffing health.

  • Own roster composition and staffing strategy for your programs, building and adjusting rosters to ensure SLA through client growth, churn, and short-term volatility.

  • Own operational data analytics and reporting for your programs - pulling and interrogating utilization, breach-pattern, and profitability data yourself and turning it into recommendations and actions

  • Own the operating rhythm and upward performance visibility for your programs: recurring performance reviews of SLA, utilization, and cost that turns into actions.

  • Partner with the Capacity Planner to understand near-term volatility and how it may affect client demand (ie demand surges, modality changes, etc) and own the operational response for your programs (escalation thresholds, incentive levers, roster mix) to keep the program on track.

Cost and Incentives

• Optimize program-level clinician pay cost and deploy consult incentive spend within a defined budget.

• Own the cost plan for your programs and be accountable to variance - partner with the Director of Marketplace on expected cost-per-consult, and keep your lever costs calibrated so you know how to deploy your incentives appropriately.

Real-Time Response and Agent Oversight

• Author the real-time escalation and response playbook your programs run on: thresholds, approved corrective actions, escalation triggers. Real-time monitoring and AI agents execute against the playbook you write, and you refine how they act on your programs as their capabilities grow.

• Review how the agents act on your programs - audit their decisions for quality, catch policy drift or mistakes early, and feed corrections back into the playbook and the agent logic. You’re the human-in-the-loop that keeps automated responses trustworthy on your book.

• Partner with clinician management peers to relay clinician performance observations that impact your programs and to identify roster improvements that will drive your client performance.

Client Launches and Partnership

• Partner with Customer Success as the operational counterpart on the client’s commercial relationship - supporting quarterly business reviews and the real-world story behind client performance.

• Own launch supply-readiness with Provider Operations and the Capacity Planner - ensuring clinicians are credentialed, licensed, and activated in the right states, at the volume the program needs, before go-live.

• Lead new-client implementation - configuration and setup - as part of cross functional onboarding teams, and own expansions for programs you already run.

• Support strategic projects across Marketplace Operations as they arise.

Who You Are

•  An operator with experience working in fast-paced, high-demand environments - someone who digs into the details to find root cause, spots broken or inefficient processes, and builds the fix rather than just flagging the problem.

• Experience owning end-to-end operational performance in a marketplace, logistics, or two-sided platform environment (delivery, rideshare, staffing, workforce management) - direct accountability for SLA, throughput, or cost.

• Strategic thinker who connects day-to-day program performance to the bigger picture - you can zoom out from a single roster or escalation to spot the pattern worth fixing structurally, and zoom back in to execute it.

• A strong cross-functional partner and team player - you know how to work through peer teams and different personalities to drive your program’s outcomes, even when you don’t own every lever yourself.

• Strong data fluency. You pull and interrogate your own SLA, completion, utilization, and cost-to-plan data and drive decisions from it - hands-on with SQL, Looker, and Excel - rather than waiting for someone to translate it for you.

• A direct, clear communicator who authors and revises the procedures your programs run on - escalation playbooks, response plans, launch runbooks - rather than only following ones someone else wrote.

Nice to Have

Don’t let these stand in your way—they’re just added bonuses! If you meet most of the core requirements, we encourage you to apply.

• Exposure to multi-state licensure, credentialing, or other regulated-workforce dynamics.

• Experience launching or configuring new client programs in a marketplace or platform business.

• Healthcare, telehealth, or regulated-workforce experience.

• Marketplace or platform experience.

Salary and Perks

Pay Range: $122,075- $155,000 plus equity

Final offer amounts are determined by multiple factors including, but not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

Wheel is unable to consider sponsoring a new qualified applicant for employment authorization for this position.

As an employee of Wheel, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:

• Medical, Dental and Vision

• Ancillary: Life, Short and Long Term Disability

• 401K match

• Flexible PTO

• Parental Leave

• Stock options

• Additional programs and perks

Wheel is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Wheel, we encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.

Company Overview

Plus Power is an energy storage market leader, with a market-leading 10+ GW portfolio across more than 25 states that will transform North American electric grids into cleaner and more versatile critical infrastructure.

Standalone energy storage is rapidly transforming the North American energy markets, because it is cheaper than new natural gas plants, faster to build than fossil peakers or transmission, and able to perform diverse energy services. Plus Power partners with electricity system operators, utilities, and investors to originate, develop, finance, own and operate standalone energy storage projects that provide critical services to the wholesale electric market. Plus Power’s team applies an intentional mindset to energy storage development by using a data-driven approach to development and operations.

At Plus Power, we are focused on solving hard climate problems, profitably.  We are growing fast, and value candidates who, like us, share a focus on setting high expectations, owning and learning from mistakes in the spirit of radical transparency, and are committed to internal partnering as a key element of our ideas meritocracy. Our team praises Plus Power’s culture and excels through our game-changing mission and supportive ecosystem.

About the Role

Plus Power is looking to hire an Asset Manager to oversee the day-to-day operations of Plus Power’s stand-alone storage projects. The Asset Manager will collaborate across internal functions including Front Office and Analytics Services, Finance and Accounting, Legal, and Engineering Procurement & Construction, while managing the activities of third-party contractors to ensure word class asset management for Plus Power’s operating projects.

Key Responsibilities

• Oversee the day-to-day operations of a portfolio of utility-scale, stand-alone battery energy storage systems (BESS)
• Monitor the performance of assets and analyze plant metrics on an ongoing basis and against Key Performance Indicators (KPIs) to find anomalies and improve plant performance
• Provide qualitative analysis, reporting and recommendations to manage the assets and deliver transparency and reporting for an executive level
• Work with the Accounting and Analytic Services departments to prepare operational budgets
• Manage O&M and related third party agreements to ensure compliance from service providers and to develop long-term relationships
• Coordinate and supervise third party contractors’ planned maintenances schedules and work performance while minimizing the impact on production
• Coordinate outages and unplanned maintenance including the investigation, analysis, and resolution of system issues
• Conduct and analyze risk assessments and initiate preventive as well as corrective actions
• Support pre-construction engineering, EPC, and development functions with review of plant designs and contract terms related to operations
• Help manage internal handover of BESS from construction to operations
• Manage compliance contractors for adherence with ongoing NERC/ISO procedures, reporting requirements and training of operations staff
• Ensure strict compliance with all project operating agreements

Skills & Qualifications

• 5+ years of asset management experience in the renewable energy industry
• Bachelor’s degree in engineering, economics, business, or a related field
• Experience in Power, Energy, Renewables, or BESS with familiarity of industry-specific terminology; knowledge of BESS technology and/or SCADA systems is a plus
• Working knowledge of ERCOT and other ISO/RTO market structures, with experience managing merchant energy assets and navigating regulatory, compliance, and market participation requirements
• Ability to read and interpret PPAs, LGIAs, Financing Agreements, and other project contracts
• Ability to effectively manage multiple priorities and deliver timely, high-quality results
• Demonstrated intellectual curiosity, driving a desire to learn and grow within the company and the industry
• Demonstrated dependability and accountability, with a strong track record of meeting deadlines, following through on commitments, and taking ownership of responsibilities with minimal supervision
• Excellent written and verbal communication skills, with the ability to present complex technical information to diverse audiences
• Excellent project management skills and experience leading and delivering projects under tight deadlines
• Proven ability to adapt to changing priorities, manage multiple tasks, and remain flexible in a fast-paced, dynamic work environment
• Strong attention to detail with a commitment to producing accurate, high-quality work and identifying errors or inconsistencies before final delivery
• Ability to travel to various locations within the United States roughly 20% of the time
• Intermediate to advanced proficiency in the Microsoft suite of tools and applications including Outlook, Word, PowerPoint, and Excel

Compensation, Location, and Benefits

Highly competitive total compensation from one of North America’s leading energy storage developers, owners, and operators, along with market-leading health benefits, 401(k) match, generous paid parental leave, flexible time off, work from home stipend, and other programs designed to support employees and their families.

Flexible work arrangements include work-from-home or hybrid options from Plus Power’s offices in The Woodlands, San Francisco, Chicago, Seattle, Brooklyn, Denver, Palm Beach Gardens, and Birmingham. While we are a remote-first company, we also have a highly engaged and connected culture, with opportunities to come together for in-person connection, professional development, and continued learning and growth.

The expected salary range* for this position begins at $150,000. We may ultimately pay more or less than the posted range based on several factors including, but not limited to relevant experience, skills, qualifications, geographic labor market, and other factors consistent with applicable law. This position is also eligible to participate in our annual bonus program.

The deadline* for applying to this role is 10/11/2026

Plus Power is committed to a diverse and inclusive workplace where people of all backgrounds can thrive. Plus Power is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

*This information is provided in accordance with applicable law.

Our mission: e liminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We’re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

The CX Tooling Engineer will design, build, and operate the systems that power Spring Health’s customer experience and support operations at scale.

This role sits within Technology in the Care Division’s Engineering Department and supports production systems across Zendesk, Zendesk Contact Center built on Amazon Connect, Tray.ai, Talkdesk, Decagon and approved operational AI integrations. You will combine platform configuration, workflow automation, systems integration, and technical problem-solving to improve reliability, reduce manual work, and create durable solutions for teams operating in a regulated environment.

You will work closely with Operations, Product, Engineering, Data, Security, Legal, Compliance, and external implementation partners to translate business needs into scalable technical solutions.

This is a full-time, remote position reporting to the Senior Manager of Tooling Management. No regular travel is required; occasional travel for team and company onsites may be requested.

What you’ll do

• Design, configure, test, and maintain Zendesk architecture and extensibility, including forms, fields, triggers, automations, service-level agreements, skills, queues, views, permissions, applications, routing logic, custom data structures, integrations, and workflow automation.
• Build and operate contact-center infrastructure using Zendesk Contact Center and Amazon Connect, including contact flows, queues, routing profiles, phone numbers, recording, voicemail, after-hours behavior, overflow, crisis routing, and escalation paths.
• Design, build, and maintain cross-system workflows in Tray.ai using APIs, webhooks, authentication, conditional logic, data transformation, document-processing services, and controlled system writeback.
• Support approved AI-enabled chat, voice, email, and agent-assist workflows by implementing eligibility rules, intent capture, verification, ticket creation, escalation, human handoff, fallback behavior, access controls, data-minimization or redaction controls where required, auditability, and operational safeguards.
• Design solutions with clear system boundaries, dependencies, data flows, and failure modes, considering scalability, reliability, security, maintainability, accessibility, and approved privacy and regulatory requirements, including requirements related to PHI, PII, recording, retention, and regional regulations.
• Monitor platform and workflow health, investigate routing defects, hidden or stale work, status conflicts, integration failures, and reporting gaps, and use operational data and root-cause analysis to implement durable corrective actions.
• Build scalable tooling, permissions, routing, integrations, and service-transition controls that support global launches, specialized teams, outsourced support partners, and round-the-clock operations, replacing brittle or duplicative configurations with standardized and reusable patterns where practical.
• Support centralized tooling intake and partner with Product, Engineering, Data, Security, Legal, Compliance, and operational stakeholders to clarify business impact, translate requests into technical requirements, identify dependencies and risks, estimate effort, define acceptance criteria, and validate outcomes.
• Coordinate with platform vendors and implementation partners on technical requirements, sequencing, dependencies, testing, issue escalation, and delivery quality, while communicating technical decisions, risks, and tradeoffs clearly to technical and nontechnical stakeholders.
• Deliver production changes with appropriate testing, monitoring, logging, alerting, validation, rollback, and recovery procedures, and maintain architecture diagrams, workflow inventories, test plans, change records, release communications, runbooks, and platform standards.

What success looks like in this role

• Assigned routing, telephony, automation, and integration workflows consistently meet established reliability and successful-execution targets.
• Platform enhancements are delivered against agreed scope, acceptance criteria, testing requirements, and delivery expectations, with risks and dependencies raised early.
• Routing defects, silent failures, stale work, and recurring configuration issues decline from established baselines through monitoring, root-cause remediation, and reusable solutions.
• Eligible repeatable work is increasingly handled through automation or standardized platform patterns, with reductions in manual effort measured.
• AI-enabled workflows demonstrate reliable eligibility, escalation, human-handoff, and fallback behavior within approved use cases.
• Tooling improvements contribute to measurable gains in routing accuracy, first-reply time, resolution time, support capacity, platform reliability, or cost per interaction.
• Material production changes include documented testing, monitoring, ownership, validation, rollback, and recovery procedures.

What you’ll bring

• 3+ years of experience administering, engineering, or operating customer experience, contact-center, workflow, automation, and integration platforms in a production environment.
• Hands-on experience with Zendesk configuration and architecture, including business rules, forms, fields, routing, permissions, applications, integrations, or comparable platform capabilities.
• Experience with an enterprise contact-center platform such as Amazon Connect, Zendesk Contact Center, Talkdesk, Genesys Cloud, Five9, Twilio Flex, or a comparable platform.
• Experience configuring interactive voice response or contact flows, queues, routing logic, phone numbers, recording, voicemail, overflow, after-hours, or escalation behavior.
• Working knowledge of REST APIs, webhooks, JSON, authentication, data transformation, and API-testing tools.
• Experience building or maintaining production workflows using an integration, automation, or orchestration platform such as Tray.ai, Workato, or a comparable platform.
• Experience troubleshooting production issues and identifying underlying technical or process causes.
• Understanding of monitoring, error handling, retry behavior, fallback design, recovery procedures, and production change management.
• Ability to translate operational needs into clear technical requirements and maintainable solutions.
• Strong written and verbal communication skills, including technical documentation and communication with technical and nontechnical stakeholders.
• Ability to independently manage assigned work, make progress through ambiguity, and raise risks or dependencies early.
• Sound judgment regarding platform governance, standardization, access controls, and the maintenance impact of technical decisions.

Nice to Have

• Experience with advanced Zendesk development and extensibility capabilities such as the Zendesk Apps Framework (ZAF), custom objects, events and profiles, custom actions or action flows, Zendesk Copilot, intelligent triage, custom agents or procedures, or comparable platform capabilities.
• Experience with Tray.ai, Workato or another enterprise integration and orchestration platform.
• Experience integrating AI-enabled support platforms, conversational AI tools, or large language model services, such as Decagon, OpenAI, Anthropic Claude, Zendesk AI/Copilot, or comparable technologies into operational workflows.
• Experience supporting contact-center infrastructure across multiple countries, outsourced support teams, or round-the-clock operations.
• Familiarity with call-recording consent, privacy, retention, data residency, accessibility, or regional telecommunications requirements.
• Experience with DocuSign, document processing, fax automation, customer relationship management integrations, or similar operational systems.
• Experience working in healthcare, financial services, insurance, or another regulated environment.
• Familiarity with infrastructure as code, automated testing, structured deployment practices, or configuration version control.
• Experience with incident response, root-cause analysis, production observability, or reliability engineering practices.

The target base salary range for this position is $105,000 - $115,000 , and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom , a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a “normalized” problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

About the Department

The Infrastructure Engineering team builds and scales Cloudflare’s global network, ensuring high availability, security, and performance across hundreds of cities worldwide. Within Infrastructure Operations, the Hardware Integration group acts as the bridge between engineering designs and physical deployment, overseeing key third-party manufacturing partnerships, hardware quality, and supply chain logistics to keep our expanding footprint running seamlessly.

Role Summary

As a Rack Integration Operations Engineer, you will serve as a technical quality gatekeeper and operational partner across Cloudflare’s hardware build programs. Working collaboratively within the Infrastructure Engineering and Strategy teams, you will bridge the gap between engineering specifications and external contract manufacturing partners.

In this role, you will ensure Bill of Materials (BOM) accuracy, optimize materials planning, track partner performance, and actively modernise internal operations by building light, AI-enabled automations to streamline repetitive workflows.

Key Responsibilities

Engineering & Quality Review

• Ensure BOM Accuracy: Review and validate complex BOMs prior to release to integration partners, proactively identifying part substitutions, spec mismatches, and potential build blockers.

• Bridge Engineering & Production: Partner closely with hardware design engineers to resolve design change requests (DCRs) and BOM discrepancies throughout the build lifecycle.

• Maintain Technical Quality Standards: Leverage functional expertise across rack-level power, networking, server, and firmware architectures to evaluate build compliance against Cloudflare specifications.

Materials & Logistics Operations

• Support Materials Planning: Contribute to demand forecasting and materials planning for rack build programs, aligning partner capacity with component lead times.

• Coordinate Supply Chain Logistics: Oversee inbound and outbound logistics for components and finished racks between partners and Cloudflare sites through to final shipment.

Partner & Program Management

• Drive Partner Execution: Serve as an operational point of contact for external hardware integration partners regarding build progress, scheduling, and issue resolution.

• Track SLAs & Quality Metrics: Contribute to vendor scorecards and KPI tracking across build quality, on-time delivery, and cost efficiency; lead root-cause analyses for recurring defects.

• Maintain Program Visibility: Track hardware build cycles in Jira, leading documentation, status check-ins, and project closeouts alongside cross-functional teammates.

AI Innovation & Process Automation

• Automate Operational Workflows: Identify manual, repetitive tasks across BOM reviews, reporting, and partner tracking, using AI tools and LLM prompt engineering to streamline processes.

• Analyze Performance Data: Evaluate spend, build timelines, and quality trends using AI-assisted analysis tools to surface actionable operational insights.

• Build Shared Tooling: Develop, document, and maintain sustainable, lightweight automation scripts and workflows for adoption across the broader team.

Qualifications

Requirements

• Vendor & Manufacturing Experience: Professional background managing hardware vendor or contract manufacturing (EMS/ODM) relationships, including BOM validation, quality tracking, and schedule management.

• Hardware & BOM Proficiency: Practical ability to evaluate rack-level technical specifications (power distribution, networking, server hardware, firmware) to ensure manufacturing compliance.

• Program Management Discipline: Hands-on experience managing operational workflows in Jira, with a track record of tracking and reporting on team KPIs and SLAs.

• Applied AI & Automation Skills: Practical experience using AI tools or LLMs to automate concrete workflows, optimize reporting, or perform data analysis.

• Cross-Functional Collaboration: Strong written and verbal communication skills, with a track record of working effectively across engineering, procurement, supply chain, and external partner teams.

Desirable / Bonus Qualifications

• Background in data center infrastructure hardware (servers, network switches, rPDUs, enterprise cabling).

• Experience writing lightweight scripts (Python, Google Apps Script, or similar) paired with AI developer tools.

• Familiarity with global hardware supply chain and logistics operations.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers–at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actualrace, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

We are seeking an experienced sourcing manager to join our Packaging Strategic Procurement team!

In this role, you will be responsible for developing and executing sourcing strategies to improve our cost structure, the quality of our products, the reliability of our supply chain, and will play a leading role in supporting innovation through new product development. You will have key responsibilities over SKU ideation and onboarding, vendor selection and relationships, price negotiations and contract management, budgetary planning and continuously improving our end-to-end sourcing process.

In this role, you will help drive the strategy and framework for how the business interacts with its supplier base and have a direct stake in affecting bottom line profitability.

You will…

• Take full ownership of assigned categories to develop and optimize our supply network.
• Refine and implement a sourcing and supply chain strategy for a selection of categories that optimizes process, reduces risk, and improves our cost structure
• Build and maintain a strong supplier base that align with our company values; own relationships with our strategic suppliers, including performance management and innovation activities
• Manage cost savings initiatives through our strategic sourcing process to ensure that we hit our targeted budget
• Leverage large internal datasets and industry benchmarks (including market, supplier, and SKU analysis) to drive continuous improvement, identify opportunities for cost reduction, and identify/implement best practices
• Develop a culture of continuous improvement, both internally and externally through data-driven reporting and effective project management to identify and drive opportunities for quality improvement and implement best practices
• Onboard new vendors and new SKUs to drive cost savings and improve customer experience
• Proactively manage quality specifications and potential issues that might impact ingredient standards
• Work with the Procurement Operations Team to set  execution plans and develop best practices for tracking contract compliance by our vendors

You are…

• Data-driven – You can organize, explore, and synthesize unstructured data into actionable insights to better inform operational decision-making
• Intellectually curious – You have an insatiable desire to understand how and why things work, identify data-driven insights, and consistently challenge the status quo
• Detail-oriented – You possess strong organizational skills and demonstrate a methodical approach to your work
• A self-starter – You are highly motivated and passionate. You’re eager to take on new projects without knowing exactly what you will uncover
• Agile – You thrive in fast-paced and dynamic environments and are comfortable working autonomously
• A critical thinker – You use logic to identify opportunities, evaluate alternatives, and synthesize and present critical information to solve complex problems.
• An excellent communicator – You can explain complex (often technical) information to a variety of audiences
• Collaborative - You are prepared to work collaboratively across many different HelloFresh teams and functions
• A project manager - You have exceptional project and people management skills

You have…

• 3-5 years of relevant experience working with relevant industries in supply chain operations and strategic sourcing functions; or working in operations strategy focused management consulting
• 3+ years of packaging sourcing experience preferred
• Undergraduate degree preferred or equivalent relevant experience
• Fluent in Microsoft Office applications (especially Excel and Powerpoint) and Google Suite applications (especially Google sheets)
• Experience successfully leading large initiatives and sourcing events through strategic sourcing processes

You’ll get…

• Box Discount- Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness-Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• Vacation & PTO-Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance.
• Family Benefits- A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives- With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience.

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

#LI-HYBRID

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

Toronto, ON Pay Range

$85,000—$100,000 CAD

The role: What’s in the Box

As a Supply Chain Planner, you will join our Operational Procurement team to help manage the cycle of purchasing the packaging ingredients that compose our HelloFresh boxes. This is a hands-on role where you independently oversee the end-to-end ordering process, from delivery scheduling and shortage management to driving improvements in supplier performance.

You will act as a primary point of contact for our partners, ensuring that every shipment meets our standards for quality and timing. Your day-to-day focus centers on hitting clear performance targets, specifically maintaining high OTIFIQ (On Time, In Full, In Quality) levels while actively working to reduce error rates and waste. We are looking for a practical problem-solver who enjoys taking ownership of a fast-moving process and contributing to a more efficient, sustainable supply chain.

What you’ll do: The Recipe

• Operational buyer: Manage the end-to-end purchase order process for your assigned supplier portfolio, ensuring timely and accurate deliveries.
• Coordinate: Coordinate  daily with suppliers, production, and internal stakeholders to resolve shortages, quality issues, and delivery deviations
• Operational Point of Contact: Serve as the primary link between suppliers and our production, product and FSQA teams to coordinate all planning activities and operational matters. Ensuring enablement and performance tracking of new ingredients (planning frequency, errors & waste) as well as product substitution management
• Relationship Development: Build and maintain collaborative, long-term partnerships with our supplier base through the onboarding process, supplier performance reviews, supplier visits and regular contact.
• Process Optimization: Identify and implement practical improvements to refine our supply chain workflows and increase efficiency. Support with projects from other teams or within your category.
• Reporting: You own your KPI’s and ensure that targets are met, perform rootcause analysis and preventive actions and present this in WBR’s. You flag structural challenge, follow-up with suppliers/internal teams to prevent situations from happening again
• Order Accuracy: Monitor forecast & order flows closely to maintain high service levels and minimize discrepancies in the supply chain.

What you’ll bring: The Ingredients

• Educational Background: Degree in Supply Chain, Business, or a related field.
• Professional Experience: 2+ years of relevant experience, ideally within a fast-paced supply chain environment.
• Analytical Skills: Strong proficiency in Excel; you are comfortable using data to track performance and inform your decisions.
• Agility: A quick learner who adapts easily to new processes and remains solution-oriented when priorities shift.
• Operational Rigor: Highly organized and detail-oriented, with a disciplined approach to managing complex ordering schedules.
• Proactivity: The ability to anticipate potential issues and react effectively to unexpected supply chain challenges.
• Communication: Fluency in English (written and spoken).

Above all, we are looking for people who will make HelloFresh better. There are many different ways of developing skills, and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

Are you the missing ingredient? If this sounds like a tasty opportunity, we’d be excited to hear from you. We aim to review your profile and respond within 5 business days.

What we offer: The Toppings

Compensation & Financial Wellbeing

• Enjoy 20% off HelloFresh and 40% off Factor_ subscriptions.
• Access the “ Benefits at Work” platform for discounts on brands like Nike, Bol.com, and IKEA.
• You’ll receive a HelloFresh laptop, a €250 home office setup budget, and contribute to the Bedrijfspensioenfonds Levensmiddelen pension scheme (2026 rate 27.6%; employer pays 19.64%, employee pays 7.96%).

Health & Wellbeing

• Benefit from discounts on ClassPass and gym memberships via Bedrijfsfitness Nederland, free bootcamp classes (Amsterdam), and free subscriptions to Headspace and OpenUp.
• Get a 7,5% discount on additional health insurance at Zilveren Kruis in 2025.

Flexibility & Work-Life

• Work flexibly with our hybrid setup (50% office, 50% remote), plus a €2.45 daily remote work allowance.
• Receive 24 days of annual leave (pro-rated), plus one additional day per year of service (up to 30 days total).
• Full reimbursement for 2nd-class public transport to the office, plus €0.23 per km for car and bicycle travel.
• Eligible employees can work from another country for up to 8 weeks per year.

Career & Development

• Grow with our “Learning Never Stops” mindset:  access internal/external opportunities, and join our cross-market mentoring program.
• A dedicated annual budget to help you keep learning, developing new skills, and growing your career.

Culture & Environment

• Enjoy fresh homemade lunches in the office (€3.00/day), weekly vrij-mi-bo (Friday drinks), quarterly strategy sessions, and team events.

Our mission: e liminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We’re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

The CX Tooling Engineer will design, build, and operate the systems that power Spring Health’s customer experience and support operations at scale.

This role sits within Technology in the Care Division’s Engineering Department and supports production systems across Zendesk, Zendesk Contact Center built on Amazon Connect, Tray.ai, Talkdesk, Decagon and approved operational AI integrations. You will combine platform configuration, workflow automation, systems integration, and technical problem-solving to improve reliability, reduce manual work, and create durable solutions for teams operating in a regulated environment.

You will work closely with Operations, Product, Engineering, Data, Security, Legal, Compliance, and external implementation partners to translate business needs into scalable technical solutions.

This is a full-time, remote position reporting to the Senior Manager of Tooling Management. No regular travel is required; occasional travel for team and company onsites may be requested.

What you’ll do

• Design, configure, test, and maintain Zendesk architecture and extensibility, including forms, fields, triggers, automations, service-level agreements, skills, queues, views, permissions, applications, routing logic, custom data structures, integrations, and workflow automation.
• Build and operate contact-center infrastructure using Zendesk Contact Center and Amazon Connect, including contact flows, queues, routing profiles, phone numbers, recording, voicemail, after-hours behavior, overflow, crisis routing, and escalation paths.
• Design, build, and maintain cross-system workflows in Tray.ai using APIs, webhooks, authentication, conditional logic, data transformation, document-processing services, and controlled system writeback.
• Support approved AI-enabled chat, voice, email, and agent-assist workflows by implementing eligibility rules, intent capture, verification, ticket creation, escalation, human handoff, fallback behavior, access controls, data-minimization or redaction controls where required, auditability, and operational safeguards.
• Design solutions with clear system boundaries, dependencies, data flows, and failure modes, considering scalability, reliability, security, maintainability, accessibility, and approved privacy and regulatory requirements, including requirements related to PHI, PII, recording, retention, and regional regulations.
• Monitor platform and workflow health, investigate routing defects, hidden or stale work, status conflicts, integration failures, and reporting gaps, and use operational data and root-cause analysis to implement durable corrective actions.
• Build scalable tooling, permissions, routing, integrations, and service-transition controls that support global launches, specialized teams, outsourced support partners, and round-the-clock operations, replacing brittle or duplicative configurations with standardized and reusable patterns where practical.
• Support centralized tooling intake and partner with Product, Engineering, Data, Security, Legal, Compliance, and operational stakeholders to clarify business impact, translate requests into technical requirements, identify dependencies and risks, estimate effort, define acceptance criteria, and validate outcomes.
• Coordinate with platform vendors and implementation partners on technical requirements, sequencing, dependencies, testing, issue escalation, and delivery quality, while communicating technical decisions, risks, and tradeoffs clearly to technical and nontechnical stakeholders.
• Deliver production changes with appropriate testing, monitoring, logging, alerting, validation, rollback, and recovery procedures, and maintain architecture diagrams, workflow inventories, test plans, change records, release communications, runbooks, and platform standards.

What success looks like in this role

• Assigned routing, telephony, automation, and integration workflows consistently meet established reliability and successful-execution targets.
• Platform enhancements are delivered against agreed scope, acceptance criteria, testing requirements, and delivery expectations, with risks and dependencies raised early.
• Routing defects, silent failures, stale work, and recurring configuration issues decline from established baselines through monitoring, root-cause remediation, and reusable solutions.
• Eligible repeatable work is increasingly handled through automation or standardized platform patterns, with reductions in manual effort measured.
• AI-enabled workflows demonstrate reliable eligibility, escalation, human-handoff, and fallback behavior within approved use cases.
• Tooling improvements contribute to measurable gains in routing accuracy, first-reply time, resolution time, support capacity, platform reliability, or cost per interaction.
• Material production changes include documented testing, monitoring, ownership, validation, rollback, and recovery procedures.

What you’ll bring

• 3+ years of experience administering, engineering, or operating customer experience, contact-center, workflow, automation, and integration platforms in a production environment.
• Hands-on experience with Zendesk configuration and architecture, including business rules, forms, fields, routing, permissions, applications, integrations, or comparable platform capabilities.
• Experience with an enterprise contact-center platform such as Amazon Connect, Zendesk Contact Center, Talkdesk, Genesys Cloud, Five9, Twilio Flex, or a comparable platform.
• Experience configuring interactive voice response or contact flows, queues, routing logic, phone numbers, recording, voicemail, overflow, after-hours, or escalation behavior.
• Working knowledge of REST APIs, webhooks, JSON, authentication, data transformation, and API-testing tools.
• Experience building or maintaining production workflows using an integration, automation, or orchestration platform such as Tray.ai, Workato, or a comparable platform.
• Experience troubleshooting production issues and identifying underlying technical or process causes.
• Understanding of monitoring, error handling, retry behavior, fallback design, recovery procedures, and production change management.
• Ability to translate operational needs into clear technical requirements and maintainable solutions.
• Strong written and verbal communication skills, including technical documentation and communication with technical and nontechnical stakeholders.
• Ability to independently manage assigned work, make progress through ambiguity, and raise risks or dependencies early.
• Sound judgment regarding platform governance, standardization, access controls, and the maintenance impact of technical decisions.

Nice to Have

• Experience with advanced Zendesk development and extensibility capabilities such as the Zendesk Apps Framework (ZAF), custom objects, events and profiles, custom actions or action flows, Zendesk Copilot, intelligent triage, custom agents or procedures, or comparable platform capabilities.
• Experience with Tray.ai, Workato or another enterprise integration and orchestration platform.
• Experience integrating AI-enabled support platforms, conversational AI tools, or large language model services, such as Decagon, OpenAI, Anthropic Claude, Zendesk AI/Copilot, or comparable technologies into operational workflows.
• Experience supporting contact-center infrastructure across multiple countries, outsourced support teams, or round-the-clock operations.
• Familiarity with call-recording consent, privacy, retention, data residency, accessibility, or regional telecommunications requirements.
• Experience with DocuSign, document processing, fax automation, customer relationship management integrations, or similar operational systems.
• Experience working in healthcare, financial services, insurance, or another regulated environment.
• Familiarity with infrastructure as code, automated testing, structured deployment practices, or configuration version control.
• Experience with incident response, root-cause analysis, production observability, or reliability engineering practices.

The target base salary range for this position is $105,000 - $115,000 , and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom , a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers,...

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers,...

GoHighLevel Admin / Operations SpecialistRemote | Philippines-Based | Full-Time | Paid in USD$6.

Our mission: e liminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We’re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Alma, a Spring Health Company, is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.

Candidate Interview Guide

As an Operations Manager on our revenue cycle management team (RCM), you will use data-driven insights to drive strategic change, partnering closely with Operations leadership to eliminate workflow bottlenecks, improve efficiencies, and support our providers with a best-in-class experience. You will interact regularly with cross-functional partners—including Product / Engineering, Business Intelligence, CX Strategy, and Payer Partnerships—to ensure our workflows and technology roadmaps set Alma up for success at scale. The ideal candidate has a strong bias towards action, excels at motivating and coaching large teams, prioritizes a winning team culture, and thrives in ambiguous situations. This is a full time, fully remote position on our team. Occasional travel may be required for company or team events/meetings.

What you’ll do:

• Process Optimization & Scale: Identify operational bottlenecks and trends. Use data and analytics to prioritize work, design process changes, execute change management, and optimize existing workflows for continued growth and scalability.
• Cross-Functional Collaboration: Collaborate with Product & Engineering, Business Intelligence, CX Strategy, and other Core Ops teams to analyze and measure the operational impact of tools, processes, and product launches on Core Ops KPIs. Own, execute, and report on identified cross-functional escalation projects.
• Metrics Ownership, Data Analytics & Reporting: Analyze daily, weekly, and monthly program and metrics data to track operational efficiency, reporting outcomes and key insights regularly to leadership and business stakeholders.
• Strategic Planning & Roadmap Alignment: Strategize with Operations leadership to marry staffing plans with technology roadmaps to streamline the insurance process, and support forecasting and resource planning to ensure the team is appropriately resourced.
• Team Leadership & Management: Lead, coach, and manage a core operations team (including 2+ direct reports/Team Leads and a subsequent remote frontline workforce of agents up to 20 employees); unblock the team in day-to-day escalations and foster a winning team culture.

What success looks like in this role:

• Maintain key service level agreements (SLAs) and support ticket resolution metrics within targeted operational thresholds.
• Successfully complete core workflow optimization projects within target timeframes and resource constraints.
• Achieve high internal partner and stakeholder satisfaction scores across cross-functional operations.
• Optimize operational efficiency metrics by streamlining manual steps across primary workflows.

What you’ll bring:

• 3-5 years of professional work experience in an Operations role, ideally within a startup environment, healthcare implementation, healthcare consulting, or a revenue cycle management role.
• 2-4 years of people management experience, managing teams comprised of non-exempt and exempt direct reports. You have experience navigating the full spectrum of performance management — from setting clear expectations and delivering ongoing feedback to supporting employees through formal improvement processes and difficult conversations.
• Highly resourceful and efficient at data-driven decision-making, operational process design, improvements, and execution.
• AI-forward: Has experience leveraging AI to drive speed to results.
• Relentlessly organized with meticulous attention to detail and exceptional project management skills; ability to balance attention to detail with swift execution.
• A flexible team player who can roll up their sleeves to support the team creatively and scrappily while managing other projects through ruthless prioritization.
• Exceptional communication skills and a customer-centric attitude. Able to translate and communicate accurately and effectively with both internal and external stakeholders.
• Passionate about mental health, our mission at Alma, and Diversity, Equity & Inclusion (DE&I).

Benefits:

• We’re a remote-first company
• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
• 401K plan (ADP)
• Lifestyle Spending Account for health, wellness, and family care
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through PerkSpot
• EAP access through Aetna
• One-time home office stipend to set up your home office
• Inclusive family and medical leave plans
• 12 paid holidays and 1 Alma Give Back Day
• Flexible PTO

The target base salary range for this position is $97,000 - $113,500.  All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

About Pendulum:

Pendulum is on a mission to help people improve physical and mental health by creating a new category of products that target the microbiome. We are researching, developing and commercializing a novel class of rationally-designed Live Synbiotics (probiotics + prebiotics) that have demonstrated utility in addressing conditions like metabolic syndrome, inflammation and neurodegeneration.

Pendulum has created a unique discovery platform that utilizes genome sequencing and advanced computational approaches to identify novel, proprietary bacterial strains that augment key functions within the gut microbiome relevant to the respective disease state.

We are a highly collaborative team of scientists, engineers, physicians, manufacturing professionals, and marketing specialists interested in improving human health by leveraging the latest research from diverse fields, such as microbiology, molecular biology, high-throughput genomics, distributed computing, pharmaceutical development and nutrition. We believe strongly in an individual’s transparency and strong communication to enable the most effective and efficient path to team success.

If you’re interested in building a new category of products that will help improve the lives of people globally and you love working in a fast-paced, cross-functional, collaborative, inspiring environment, please continue reading!

The Opportunity:

We are seeking a Revenue Operations Manager to drive the day-to-day operational engine of Pendulum’s Revenue Operations team, ensuring every channel runs with precision and accountability as Pendulum scales. Reporting directly to the Sr. Director, Revenue Operations, this person will own the execution and operational infrastructure across Amazon, third-party marketplaces, retail, MAP compliance, and our growing HCP (Healthcare Practitioner) sales channel. You will drive cross-functional alignment, support building scalable processes, and ensure that each channel operates with precision and accountability as Pendulum scales. This is a high-ownership role for someone who is equally strategic and hands-on - comfortable designing systems and getting into the details to make them work.

What You’ll Do

Amazon & Marketplace Operations

• Own day-to-day Amazon channel operations including catalog integrity, listing maintenance, content updates, and case management, ensuring a best-in-class brand presence on the platform.

• Lead promotional planning and execution across Amazon and third-party marketplaces: manage deal submissions, coupon activations, Lightning Deal requests, and post-promotion reporting.

• Monitor inventory health, partner with Supply Chain on demand planning inputs, and proactively flag stockout or overstock risks to leadership.

• Drive the operational launch of new marketplace channels, building onboarding checklists, managing item setup, and configuring platform portals from initiation through go-live.

• Own product listing quality across third-party marketplace platforms, ensuring content accuracy, pricing alignment, and brand consistency at scale.

• Identify and implement continuous improvement opportunities across listings and fulfillment workflows to drive channel efficiency.

MAP Compliance & Unauthorized Reseller Enforcement

• Own MAP compliance and unauthorized reseller enforcement programs across all online channels, ensuring consistent price integrity and brand protection.

• Manage Trackstreet and internal monitoring tools to proactively identify violations across platforms, maintain enforcement logs, and report on compliance trends.

• Lead seller outreach and remediation efforts, coordinating directly with unauthorized sellers and escalating to legal or platform partners as needed.

• Develop and maintain enforcement SOPs and escalation frameworks to ensure a consistent, scalable approach to MAP and reseller issues as Pendulum grows.

• Partner with the Sr. Director, Revenue Operations and legal team on policy updates, platform enforcement actions, and strategic decisions related to brand protection.

Retail Operations & Partner Execution

• Execute the full operational workflow for retail partner onboarding, including completing new item setup forms and managing retailer vendor portals.

• Process and track purchase orders across retail accounts, ensuring accurate and timely fulfillment in alignment with retailer requirements.

• Maintain up-to-date records across retailer portals, item catalogs, and compliance documentation for current and future retail partners.

• Support cross-functional coordination between Sales, Operations, Marketing, and Supply Chain on retail execution needs and timelines, flagging issues to the Sr. Director, Revenue Operations as they arise.

• Serve as a day-to-day operational point of contact for routine retailer and wholesale partner inquiries, coordinating responses internally and escalating as needed.

• Follow and help maintain SOPs and playbooks for retail operations, flagging opportunities to improve or update processes as new partners are onboarded.

HCP Sales Operational Support

• Partner with the Sr. Director, Revenue Operations and HCP Sales leadership to build the operational infrastructure required to support and scale Pendulum’s Healthcare Practitioner channel.

• Design and implement systems, workflows, and tools that enable the HCP sales team to operate efficiently — including order management processes, partner onboarding workflows, and sales support documentation.

• Coordinate with Finance, Supply Chain, and Marketing to ensure HCP-specific operational needs (pricing, fulfillment, materials) are met and scalable.

• Identify operational gaps and bottlenecks within the HCP channel and develop solutions that enable the sales team to focus on growth rather than process friction.

• Build and maintain SOPs and enablement resources that support a consistent and professional experience for HCP partners.

Who We’re Looking For

Required

• 2–4 years of experience in revenue operations, e-commerce operations, marketplace management, or a related multi-channel operations function.

• Demonstrated experience with Amazon Seller Central or Vendor Central, including catalog management, advertising programs, and performance reporting.

• Strong analytical skills — proficiency in Excel/Google Sheets required; experience with BI tools (Tableau, Databricks, or similar) strongly preferred.

• Proven ability to build and manage cross-functional workflows, SOPs, and operational infrastructure in a fast-scaling environment.

• Excellent project management skills with the ability to manage multiple complex workstreams simultaneously and drive them to completion.

• Strong written and verbal communication skills; comfortable coordinating across Finance, Marketing, Supply Chain, Sales, and external partners.

Preferred

• Familiarity with MAP enforcement tools (e.g., Trackstreet) and unauthorized seller programs.

• Familiarity with EDI systems, vendor portals, and retail partner onboarding workflows.

• Experience supporting or building operational infrastructure for a B2B or HCP/medical sales channel.

• Experience in consumer health, wellness, or CPG industries.

• Exposure to cold-chain or refrigerated product logistics.

What Success Looks Like

In the first year, success means that:

• Amazon, marketplace, and retail operations run with high reliability — minimal compliance issues, clean catalogs, and consistent performance reporting delivered on time.

• The HCP channel has a clear operational foundation: defined workflows, reporting, and support infrastructure that allows the sales team to scale without operational friction.

• MAP compliance is proactive, not reactive — violations are caught early, enforcement is consistent, and brand integrity is protected across channels.

• New marketplace and retail partners are onboarded smoothly, with cross-functional teams aligned and execution hitting milestones on schedule.

• The Sr. Director, Revenue Operations can rely on this role to own execution across channels, surface issues proactively, and bring solutions — not just problems.

• You are recognized across Finance, Supply Chain, Sales, and Marketing as a high-accountability, operationally excellent partner.

Salary & Benefits

• $95,000-$120,000
• Medical, Dental, and Vision
• Commuter Benefits
• Life & STD Insurance
• Company match on 401 (k)
• Flexible Time Off (FTO)
• Equity

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

FreedUp is seeking a proactive Executive Assistant to support the Founder of Orderly AI, an early-stage AI startup currently raising its seed round. The founder is juggling fundraising, investor and VC networking, product marketing, and customer-facing work — and needs everything that isn’t fundraising, networking, or selling taken off his plate.

This role starts on lower-agency, clearly-scoped tasks (calendar management, follow-ups, meeting prep, drafted-not-sent emails) with the expectation that trust and scope grow quickly as the assistant proves reliable. The founder has never worked with an assistant before, so this person should be comfortable building context fast, working independently, and earning delegation of higher-agency tasks over time rather than waiting to be handed them.

This is a full-time, remote position that requires strong written communication, organizational excellence, and accountability.

Location: Fully Remote

Job Type: Full-Time

Salary: $1,000 - $1,700 per month (based on experience)

• 3+ years of experience as an Executive Assistant, Executive Coordinator, or similar role supporting a founder or senior executive — startup experience is a strong plus.
• Excellent written English; comfortable drafting emails and messages in someone else’s voice.
• Highly organized, with the ability to track a large volume of ongoing conversations, follow-ups, and introductions without anything slipping.
• Comfortable working closely with a first-time founder who is still building trust in delegation — patient, clear, and consistent rather than needing everything spelled out twice.
• Tech-savvy and comfortable with Google Workspace, Slack, and similar tools.

Key Responsibilities

• Calendar Management: Own scheduling across a high volume of virtual and in-person meetings — VC meetings, networking, demos, and customer onboarding calls.

• Follow-Up & Relationship Tracking: Keep track of the “endless web of conversations” — who’s owed a follow-up, who needs an introduction, and make sure nothing is dropped.

• Meeting Prep: Prepare the founder for VC meetings, customer calls, and networking conversations.

• Email Support: Draft emails and messages on the founder’s behalf based on quick verbal direction, with a review-before-send step on anything sensitive (e.g., investor communications).

• Investor Updates: Support drafting and coordinating monthly investor updates.

• Light Personal/Business Admin: Take on ad hoc admin and logistics as trust builds — this may expand over time as the founder gets comfortable delegating.

• International experience

• Opportunity to work remotely from anywhere

• Supportive and collaborative team environment

• Learning and development opportunities

• Potential Performance Bonuses

• PTO

• HMO after 3 months