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Flex is building the AI-native private bank for business owners.

We’re re-architecting the entire financial system for entrepreneurs—from the first dollar a business earns to how that value compounds, moves, and is ultimately spent in real life. Banking, credit, payments, personal finance, and financial operations—rebuilt from the ground up as a single, intelligent system. Flex is the full financial home for ambitious owners.

Since launching publicly in September 2023, Flex has scaled from zero to nine-figure annualized revenue, with a clear path to profitability by late 2026. We move fast, ship relentlessly, and operate with extreme ownership.

Our customers are affluent business owners ($3–$200M in revenue)—the backbone of the economy and one of the most underserved segments in finance. They’re stuck with outdated banks and fragmented tools. We’re replacing all of it. The opportunity is massive: a ~$1T+ revenue market hiding in plain sight. Our ambition is to build a $100B+ company by delivering a product that is fundamentally better—not incrementally improved.

Flex has raised $100M+ in equity and $300M+ in debt.

- Mission-critical problems: We build software that directly controls how money moves at scale.

- High bar, low ego: Small teams, exceptional people, real ownership.

- Speed over comfort: We prioritize execution, quality, clarity, and results.

- Enduring impact: What we’re building will define how a generation of owners runs their businesses.

Team & Locations

We hire exceptional people who want to build hard things and see their work matter immediately. Roles are available in: San Francisco, Miami, New York, and fully remote.

Flex Fuels Ambition.

About The Role

This role owns IT and corporate engineering at Flex, end to end. It reports directly to the CTO.

We think IT’s job is enablement. The measure of this function is not how many tickets it closes or how many controls it can point at. It is whether everyone else at Flex can do their work faster and more safely than they could last quarter. A new hire productive on day one instead of day four. An engineer who gets exactly the access they need in minutes, without asking twice and without being handed the keys to everything. A team that can adopt a new tool because someone reviewed it properly, not because they routed around IT to buy it on a personal card. So we are not looking for a gatekeeper, or for someone whose default answer is no. The right person makes the safe path the easy path, and removes friction permanently instead of absorbing it repeatedly.

Which is why this role also owns Flex’s corporate security posture. Identity, access, endpoints, and the SaaS estate are one system, and the person who makes access fast should be the person who decides how much access is reasonable. Split those across two teams and employees route around both. You’ll set conditional access and MFA policy, own privileged access and endpoint posture, and run third-party OAuth and Workspace grant review. Our security engineers own the product and infrastructure side, the money paths and the code, and you’ll work with them constantly. Corporate security is yours to decide, not to implement on someone else’s behalf.

This is the hard part of the job, and we’d rather say so than leave it as a bonus line. The argument between moving fast and holding a line is now an argument you have with yourself. Day to day, what gets tightened, what gets mitigated, and what we knowingly accept is your call; the large ones come to the CTO, and we’d rather see a close call early than find out you decided it quietly. What we’d ask is that a no comes from a real read of the risk and the business context rather than a standard applied by default.

The rest of the work has two halves. The IT half is the fleet, identity, access, the SaaS estate, and the joiner/mover/leaver process, delivered with help from a managed IT partner who handles procurement, device logistics, tier-1 support, and international coverage. You own that relationship, define the SLA, and enforce it. The corporate engineering half is the part we think makes this a good job: writing the automation and internal tooling that means the IT half doesn’t scale linearly with headcount. If a process only works because a person runs it by hand every Tuesday, we’d rather you replaced it.

You’d be inheriting an estate here, not starting one. The first year is as much untangling what has already accumulated - stale access, tools nobody reviewed, processes that work because someone remembers them - as it is building what comes next. Automate that assessment. Nobody should be reading through a SaaS estate by hand in 2026.

Now the shape of this. Flex is around 150 people, and you would be the only person in this function, with vendor capacity underneath you and a direct line to the CTO. That means real autonomy and real scope from week one. It also means this is a hands-on senior individual contributor role, not a management role, and we are not planning a team under it in the near term. If you’re looking to build and lead an IT organization right now, this isn’t that job, and we’d rather you knew before you applied.

We’re looking for an IT and corporate engineering builder who wants to own security posture, rather than a security specialist willing to cover IT. Both halves have to interest you. If the enablement work reads as the price of admission for the security work, this will be a frustrating job.

What You’ll Do

• Own IT and corporate engineering end to end: the roadmap, the budget, the vendor relationships, and the outcomes.

• Manage our external IT partner as delivery capacity, not as a peer function. Define the scope, set the SLA, hold them to it, and own the escalation path when it slips.

• Design the joiner, mover, and leaver process and the entitlement model behind it. Make onboarding fast enough that a new hire is working on day one, and keep deprovisioning in-house and same-day, because it’s the highest-consequence action in IT.

• Administer and improve our identity and productivity stack (Okta, Google Workspace, and the SaaS estate around them), including SSO, SCIM, and group and role design.

• Own operational policy: device standards, the access-request workflow, and SaaS onboarding and procurement review. Review tools before people buy them, and make that review fast enough that nobody wants to skip it.

• Build the automation. Provisioning, access reviews, asset and license reconciliation, and the internal tooling that removes recurring manual work across the SaaS estate.

• Run the endpoint and MDM program across a distributed, increasingly international company, and keep the fleet in a state you’d be comfortable showing an auditor.

• Own Flex’s corporate security posture. Conditional access, MFA, session and device rules, and privileged access are yours to set. So is endpoint posture, and the review of third-party OAuth and Workspace grants that quietly accumulate at every company this age.

• Design and deliver the security awareness and training program. Not a once-a-year video, and not the version people click through with the sound off.

• Partner with our security engineers, who own product and infrastructure security. The line runs between corporate and product, not between operating and deciding. You’ll bring them into identity decisions with blast radius, and they’ll rely on you for provisioning data they can trust.

• Work closely with People, Finance, and Legal. Onboarding, offboarding, spend, and audit evidence all run through this function.

• Be a real internal service. Publish what you own, respond when people ask, and find the friction before it turns into a workaround.

What Makes You A Great Fit

• You think IT exists to make other people effective, and you can point at specific friction you removed rather than tickets you closed.

• You write code. Not necessarily production services, but scripts, integrations, and glue that other people end up depending on.

• You’d rather fix the process than get faster at the workaround.

• You hold both sides of this honestly. You’ve said no to something that mattered, and you’ve also said yes to something a stricter version of you would have blocked, and you can explain both calls.

• You’re comfortable being the only person in a function, and comfortable saying what you need instead of quietly absorbing it.

• You know you can’t be in the loop on every request, and you don’t want to be. You build the self-service paths that let people get what they need without going through you.

• You can hold a vendor accountable without turning the relationship adversarial.

• You can tell a colleague, including a senior one, that what they’ve built can’t keep the access it has, explain why in plain language, and work alongside them to find a way that works.

• You’re calm when something is broken and several people are watching.

• You explain technical constraints clearly to people who don’t share your background, in writing, across time zones.

What We’re Looking For

• Substantial hands-on experience owning IT or corporate engineering at a growing company, including a stretch where you were the most senior person doing the work. Roughly [6+] years is typical, but we care about what you’ve owned, not the year count.

• Deep, hands-on ownership of an identity provider (Okta, Entra, JumpCloud, or similar) at the design layer: SSO, SCIM, SAML, group and entitlement modeling. Not just the admin console.

• Practical experience running Google Workspace or Microsoft 365 as a platform.

• Real MDM and endpoint experience across macOS, and ideally Windows, in a remote or hybrid company.

• Automation ability in at least one scripting or programming language (Python, Go, TypeScript, or similar), and comfort with APIs and identity plumbing.

• Experience designing an access model and running access reviews, not only fulfilling requests.

• Real ownership of identity security decisions, not only their execution. You’ve set MFA or conditional access policy, tightened privileged access, or cleaned up third-party app grants, and you can talk about what you traded away to do it.

• Track record managing an outsourced IT provider or MSP, or a clear-eyed view of why the ones you’ve worked with succeeded or failed.

• Clear written communication. Much of this job is asynchronous and cross-team.

Strongly Preferred

• Experience in a regulated or audited environment (SOC 2, PCI, or a bank partnership), as the control owner rather than the auditor.

• Time as the senior security voice somewhere without a security team, or without a CISO to escalate to.

• Experience supporting employees and contractors across multiple countries, including device logistics and local employment platforms.

• Experience at a company that grew quickly enough that you had to replace your own early processes.

• Experience introducing AI tooling internally in a way that was actually adopted and actually governed.

Interested? We’d love to hear from you

At Flex, we value passion, determination, and honesty. Even if you don’t fully match the job specifics, we encourage you to apply. Unusual career paths and unique skills can help you stand out. We believe diversity drives our success. Join us at [email protected]

Flex is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital or family status, pregnancy, genetic information, or any other characteristic protected by law. If you need an accommodation at any point in the process, tell us and we’ll sort it out.

$145,000 - $200,000 a year

Why Join Us

Build something generational — Capture the full lifecycle of money for ambitious business owners.

Work on real money, real risk — Payments, credit, and banking at serious scale.

Solve hard problems — AI, underwriting, compliance, and global finance from first principles.

True ownership — Small teams, high trust, real accountability.

Founder-level exposure — Direct access to leadership, customers, and investors.

High bar, high taste — Move fast without cutting corners.

Elite peers — People here are builders, not tourists.

Real upside — Meaningful equity if you help build something big.

Flexbase Technologies Inc.

Mavericks Wanted

When was the last time you achieved the impossible? If that thought feels overwhelming, you might want to pause here, but if it sparks excitement…read on

In 2015, we pioneered a “moneyball for biotech” approach, pooling projects and promising early-stage research from academia together under one financial umbrella to reduce risk and unleash innovation. This model allows science and small teams of experts to lead the way. We build bridges to groundbreaking advancements in rare disease, and develop life-changing medicines for patients with unmet needs as fast as humanly possible.

Together we define white space, push boundaries, and empower people to solve problems. If you’re someone who defies convention, join us and work alongside some of the most respected minds in the industry. Together, we’ll ask ”why not?” and help reengineer the future of biopharma. At BridgeBio, we value curiosity and experimentation—including the ethical & thoughtful use of AI to improve clarity, speed, and quality of work.

Who You Are

The Senior Manager, Computer System Validation (CSV), QA will report to the Sr. Director, QA Ops and Inspection Management. This position will provide quality oversight of the computer system validation lifecycle from design and implementation to retirement, ensuring compliance of GxP applications. This role will ensure that all GCP/GVP computerized systems are validated for intended use, and maintained in compliance with Health Authority requirements.

This position partners cross-functionally with IT, GMP Quality Assurance, and functional area system owners, business process owners, and service providers to apply a documented, risk-based approach to validation and compliance.

Responsibilities

• Provide QA oversight of the GCP/GVP computer system validation lifecycle, ensuring ongoing compliance and a validated state through design, configuration, updates, and maintenance.
• Review and approve computer system risk assessments to determine the scope and level of validation required for system implementation.
• Review and approve IT change control and validation deliverables, including protocols, test scripts, and reports of the GCP/GVP validated system.
• Participate, review, and approve periodic system and user reviews, identifying and remediating compliance gaps.
• Collaborate with IT and cross-functional stakeholders such as business owners, to establish and enforce requirements for system validation, data integrity, and ongoing system maintenance.
• Support the computer system audit program by participating in audit activities including audit report and CAPA reviews.
• Project manage the implementation, configuration, and continuous enhancement of GCP/GVP and QMS computer systems.
• Drive continuous improvement initiatives for QMS and validated GxP systems.
• Support inspection readiness and regulatory inspection activities including serving as a QA CSV subject matter expert and response/CAPA management through timely resolution and closure.
• Review and approve GxP-computer system and business process procedures, and support end-user training to ensure proper adoption and compliance.
• Support organizational artificial intelligence (AI) governance as the GCP/GVP Quality representative

Education, Experience & Skills Requirements

• Bachelor’s or Master’s degree in software, computer engineering, or technical field.
• 8+ years of experience in quality systems development and maintenance within clinical and commercial-stage pharmaceutical or biotech companies.
• Excellent attention to detail and strong organizational skills.
• Effective communication skills both written and verbal.
• Demonstrated expertise in GxP computerized system validation/assurance (CSV/CSA) and system lifecycle management.
• Working knowledge of applicable electronic-record, computerized-system, data-integrity, clinical-practice, and pharmacovigilance requirements and guidance, including 21 CFR Part 11, relevant FDA predicate rules, EU Annex 11 principles, ICH GCP, EU GVP, and risk-based lifecycle practices such as GAMP.
• Experience developing GxP SOPs and training personnel on compliance requirements.
• Experience with Artificial Intelligence (AI)/ Large Language Models (LLMs) and AI Governance in a GxP setting is a plus.
• Ability to work independently and collaboratively within a team.
• Ability to influence and drive cross-functional teams.
• Travel into the San Francisco office quarterly for remote employees.

At BridgeBio, we strive to provide a market-competitive total rewards package, including base pay, an annual performance bonus, company equity, and generous health benefits. Below is the anticipated salary range for candidates for this role who will work in California. The final salary offered to a successful candidate will depend on several factors that may include but are not limited to the type and length of experience within the job, type, and length of experience within the industry, educational background, location of residence and performance during the interview process. BridgeBio is a multi-state employer, and this salary range may not reflect positions based in other states.

Salary

$145,000—$170,000 USD

As a global company, our comprehensive benefits may vary based on location.  We have high expectations for our team members. We make sure those working hard for patients are rewarded and cared for in return.

For BridgeBio Full-Time U.S Based Roles:

Financial & Rewards

• Market-leading compensation

• 401(k) with employer match

• Employee Stock Purchase Program (ESPP)

• Pre-tax commuter benefits (transit and parking)

• Referral bonus for hired candidates

• Subsidized lunch and parking on in-office days

Health & Well-Being

• 100% employer-paid medical, dental, and vision premiums for you and your dependents

• Health Savings Account (HSA) with annual employer contributions, plus Flexible Spending Accounts (FSA)

• Fertility & family-forming benefits

• Expanded mental health support (therapy and coaching resources)

• Hybrid work model with flexibility

• Flexible, “take-what-you-need” paid time off and company-paid holidays

• Comprehensive paid medical and parental leave to care for yourself and your family

Skill Development & Career Paths:

• People are part of our growth and success story - from discovery to active drug trials and FDA pipelines, there are endless opportunities for skill development and internal mobility

• We provide career pathing through regular feedback, continuous education and professional development programs via LinkedIn Learning, LifeLabs, & BetterUp Coaching

• We celebrate strong performance with financial rewards, peer-to-peer recognition, and growth opportunities

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we’re now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!

Minimum qualifications

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• 10+ years supporting business operations, professional services, or revenue streams for Public Sector (FED/SLED) accounts/clients.
• An understanding of common sales processes, methodologies, and technologies.
• Experience with CRM systems (such as Salesforce), sales automation tools, and analytics platforms.

Preferred qualifications

• Excellent analytical skills with the ability to interpret data and generate actionable insights.
• Proven ability to drive cross-functional initiatives and collaborate effectively with teams across different regions and functions.
• Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization.
• Strategic thinker with a results-oriented mindset and a passion for driving operational excellence and continuous improvement.

About the job

We are seeking a talented and experienced Public Sector Operations Manager to lead our Revenue Operations business across the Public Sector. The successful candidate will be responsible for partnering with sales leadership, product management, pricing and FP&A overseeing and optimizing public sector operations processes, driving efficiency, and supporting the achievement of sales targets. This role requires a curious and innovative thinker, with a deep understanding of the Public Sector market, and the ability to drive cross-functional initiatives.

The role will report to the Leader of Global Field Revenue Operations.

Responsibilities

• Lead the development and execution of field operations strategies and initiatives to support the achievement of sales targets and revenue growth objectives in Public Sector.
• Drive key initiatives to fully operationalize the PubSec go-to-market motions including but not limited to route to market motions & contracts, GSA pricing schedules, ensuring inclusion on all Federal and state contract vehicles, Fedramp authorization & DOD Impact Level compliance/certification, and all necessary business system needs aligned to Public Sector unique requirements.
• Oversee and optimize PubSec field operations processes, including but not limited to operational cadence, pipeline management, annual planning, and sales compensation.
• Collaborate with sales leadership to define sales territories, quotas, and goals, ensuring alignment with overall business objectives.
• Analyze sales performance data to identify trends, opportunities, and areas for improvement, and provide actionable insights to sales leadership and stakeholders.
• Collaborate with GTM Analytics teams in the creation and maintenance of sales sales performance metrics and dashboards to track key performance indicators (KPIs) and provide regular updates on performance to senior management.
• Partner with cross-functional teams, including but not limited to finance, enablement, marketing, product management, product marketing and HR to ensure alignment and collaboration on revenue operations initiatives and processes.
• Drive continuous improvement initiatives to enhance revenue efficiency, effectiveness, and scalability.
• Stay informed about industry trends, best practices, and emerging technologies related to revenue operations, and make recommendations for innovation and optimization.

FEDERAL ROLES ONLY - INCLUDE THE FOLLOWING VERBIAGE

Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a “protected person”) and that they reside in the contiguous United States.

Compensation + Benefits

Compensation for this full-time position includes base salary + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

The US base salary range for this full-time position is listed below.

US Base Pay Range

$186,000—$265,833 USD

Applicants must have the legal right to work in the country where the position is based, without the need forvisa sponsorship.This role does not offervisasponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz’s Privacy Policy.

ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by 24⁄7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders.

The Strategic Sales Operations Lead is responsible for high-impact strategic initiatives that shape how our sales organization operates and grows. You’ll partner closely with Sales Operations leadership, lead complex cross-functional projects, build scalable processes and governance, and turn data into clear, actionable recommendations. This role has no direct reports, but you’ll provide project leadership, mentoring, and coaching for other ICs and cross-functional partners, including Implementation.

What You’ll Do:

• Partner with Sales Operations leadership to translate strategic goals into analytical frameworks and project charters, leading deep-dive analyses on coverage, pipeline health, and motion performance.
• Own end-to-end delivery of large, cross-functional initiatives - GTM resets, new role/motion launches, coverage redesign, incentive changes - from problem definition through implementation and measurement.
• Structure projects into workstreams and provide direction to other ICs and cross-functional partners contributing to them.
• Co-design and maintain sales process governance (stage definitions, rules of engagement, approval paths), and lead efforts to standardize core processes across teams.
• Own process design for HubSpot and Salesforce, partnering with CRM admin teams on data cleanliness and feature rollout.
• Identify opportunities to apply AI and automation to sales processes, partnering with CRM/Systems to pilot and roll out responsibly.
• Defines KPI frameworks for strategic initiatives and assists with the builds of dashboards/reports (Sigma, Salesforce, HubSpot) that leadership actually uses to track adoption and performance.
• Serve as a strategic partner to leaders across Sales, Marketing, Product, Finance, and Operations, leading working sessions and decision forums.
• Help set standards for documentation and strategic analysis, and bring outside best practices into the organization.

What You Have:

• 5-8+ years in sales operations, sales strategy, revenue operations, consulting, analytics, or related roles, with a track record of leading complex, cross-functional projects that improved sales performance or GTM alignment.
• Experience partnering directly with senior leaders (Sales Directors, VPs, Finance) on strategic decisions.
• Strong analytical capabilities with proven expertise in building and interpreting CRM reports, as well as leveraging complex datasets to extract key insights.
• Ability to design and interpret models related to territories, capacity, funnel performance, or incentives.
• Familiarity with AI-powered sales/GTM tools and curiosity for where automation can improve efficiency and data quality.
• Excellent written and verbal communication skills, with the ability to turn complex analysis into clear narratives for executives and ICs alike.
• Strong facilitation and cross-functional influence skills — comfortable driving alignment across groups with competing interests.
• Highly organized, systems-oriented thinker, comfortable with ambiguity and biased toward scalable solutions over one-off fixes.
• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.

The national total targetcash compensation range for this position, including base salary and bonus target, is $123,000–$173,000 annually.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You’ll Get from Us:

You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony.

Oh, and you’ll get all this: Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, employee meal program (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check.

For information on how ezCater collects and uses job applicants’ personal information, please visit our Job Applicant Privacy Policy.

#BI-Remote

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD,  Scottsdale, AZ,  Louisville, KY,  Troy, MI,  Franklin, TN,  Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all.  We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success.  We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

The Senior Analyst, Complex Investigations conducts the review, investigation, and resolution of the Bank’s most complex and high-risk financial crime matters across AML, Sanctions, and Fraud domains. As a senior individual contributor, the role independently executes multi-account, multi-entity, and cross-product investigations, produces defensible SAR narratives and decisioning, and applies advanced typologies and investigative techniques. The Senior Analyst operates within the escalation and quality frameworks owned by leadership, serves as a technical resource and informal coach to less-experienced analysts, and ensures all investigative outputs are consistent, well-documented, and regulator-ready under OCC, FinCEN, and internal program standards.

What You Will Do:

Complex Investigations & Case Execution

• Independently conduct complex and high-risk investigations across products and customer types, including multi-account, multi-entity, and cross-product matters.
• Handle repeat SAR subjects, continuing activity reviews, and examiner-referred matters in line with established escalation criteria.
• Analyze transactional, KYC/CDD, and open-source information to reach sound, defensible investigative conclusions.
• Identify and escalate systemic or thematic risks, unusual typologies, and potential control gaps emerging from casework to leadership.

SAR Decisioning, Narratives & Documentation

• Draft clear, complete, and defensible SAR narratives and decisioning that withstand examiner, audit, and law-enforcement scrutiny.
• Ensure all investigative documentation meets the five-element documentation baseline and internal quality standards.
• Prepare Continuing Activity Reports (CARs) and support 314(a)/314(b), OFAC, and PEP-related investigative activity as needed.

Quality, Escalation & Governance

• Operate within the escalation and quality frameworks owned by leadership; apply routing and escalation criteria consistently.
• Partner with QC/QA teams by responding to feedback, remediating identified defects, and helping surface systemic trends.
• Maintain consistency with enterprise investigative standards and methodologies across AML, Fraud, and Sanctions domains.

Technical Expertise & Coaching

• Serve as a subject-matter resource on advanced typologies, investigative techniques, and analyst judgment.
• Provide informal coaching, case feedback, and peer review to less-experienced analysts; support onboarding and training initiatives.
• Contribute to the continuous improvement of procedures, desktop procedures, checklists, and reference guides based on casework insights.

Cross-Functional Collaboration

• Coordinate with AML, Fraud, Sanctions, Compliance Advisory, Legal, and Technology partners on complex financial-crime scenarios spanning multiple risk domains.
• Support regulatory examinations, internal audit, and validation efforts by preparing case artifacts and responding to information requests.

What You Will Need:

• Bachelor’s degree required (Finance, Criminal Justice, Accounting, Business, or related field).
• CAMS or equivalent AML certification strongly preferred.
• Advanced certifications (e.g., CFE, CFCS) a plus.
• 5+ years of BSA/AML, Sanctions, or Fraud investigations experience, including complex or high-risk casework and SAR filing.
• Demonstrated ability to independently investigate multi-account, multi-entity, and cross-product matters.
• Strong command of financial-crime typologies, transaction monitoring systems (e.g., Actimize, FCRM), and watchlist/screening tools (e.g., Bridger).

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range:  $60,000 – $100,500

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.

This role is also eligible for an annual performance-based incentive opportunity.  Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

#LI-Remote

Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.

Who we are:

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – careers@pathward.com

Please click here to view Pathward’s Applicant Privacy Notice.

Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.

Candidate Scam Warning

We encourage you to be cautious of hiring scams that impersonate Pathward. Copy and paste the following URL into your browser to learn more: https://www.pathward.com/about-us/people-culture/careers/

About the Role At NetBox Labs, we’re building the future of network automation. Our products power network and infrastructure management for thousands of organizations, from fast-growing startups to global Fortune...

About the Role At NetBox Labs, we’re building the future of network automation. Our products power network and infrastructure management for thousands of organizations, from fast-growing startups to global Fortune...

Alloy is where you belong!

Alloy is the AI-powered identity and fraud prevention platform that accelerates onboarding, stops fraud, and scales compliance across the customer lifecycle so financial organizations can grow without limits. More than 900 of the world’s leading financial institutions and fintechs trust Alloy for smarter risk management that drives growth.

Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

About the team

Revenue Operations runs the systems and data that Sales, Marketing, and Customer Success depend on to find, win, and keep customers. GTM Systems is the technical core of that team. Every quote, every routing rule, and every pipeline number traces back to architecture this function builds. The stack is growing alongside the business, and the person who owns it decides what it becomes.

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three days a week.

What you’ll be doing

You’ll own the architecture, build, and administration of Alloy’s revenue tech stack. This role is built for someone who stays technical: you set the direction for GTM systems and you write the automations and architect the integrations yourself. You’ll report to the VP of Revenue Operations and partner closely with Sales, Marketing, Customer Success, Product, and Finance.

• Own the architecture, roadmap, and day to day administration of Alloy’s core GTM systems, including Salesforce, Gong, Apollo.io, and adjacent tooling.
• Build and maintain integrations and automations across the GTM stack using APIs and iPaaS platforms.
• Design the data model and integration architecture connecting GTM systems to downstream tooling such as Netsuite and Snowflake.
• Own system reliability and data integrity across the stack. Troubleshoot issues directly and drive them to resolution.
• Independently drive automation that improves GTM team productivity and data hygiene, from identifying the opportunity through to shipping it.
• Partner with Sales Ops and Deal Desk on quote to cash, approvals, and territory and quota automation so the stack scales with headcount growth.
• Evaluate, select, and manage GTM tooling vendors, including renewals and platform consolidation decisions, alongside the VP of Revenue Operations.
• Set technical standards for systems work and align with the GTM Engineer on architecture ownership so build effort is not duplicated.

Who we’re looking for

Must-haves:

• 5+ years in systems administration, GTM engineering, revenue operations, or a similar technical role in SaaS, with deep hands-on Salesforce architecture and administration experience. Admin or Architect certification is a strong plus.
• A track record of personally designing and building integrations and automations rather than directing others to build them.
• Proficiency with iPaaS platforms such as n8n, Tray.io, Workato, or Zapier, plus working knowledge of SQL and at least one scripting language (Python or JavaScript).
• Experience owning a GTM tech stack end to end at a scaling B2B SaaS company, including data warehousing concepts and BI tools such as Looker, Tableau, or dbt.
• The range to act as a strategic partner to RevOps leadership and as the engineer who ships the solution.
• Clear cross-functional communication. You can turn a business requirement into systems logic and explain the tradeoffs back to the business.

Nice-to-haves:

• Experience in fintech, financial services, or another highly regulated industry.
• Familiarity administering sales engagement tools, customer success platforms, and CPQ.
• Experience mentoring a systems analyst as a function has grown.

Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!

This position has a salary range of $166,000 to $195,000.

Benefits and Perks

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• Eligible new parents receive 16 weeks of paid parental leave
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health
• Hybrid work environment: employees are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

How to apply

Apply right here! You’ve found the application!

Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.

At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap ahead, we’re excited to continue expanding and leading the market with innovative products.

We have an amazing culture, strong financials, and best-in-class company metrics. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact.

This position is for an existing vacancy.

We’re looking for a Senior Revenue Operations Specialist to drive operational excellence, efficiency, and scalability across Roofr’s Revenue organization. As a key member of the RevOps team, you’ll play a hands-on role optimizing GTM processes, improving our technology ecosystem, strengthening data integrity, and building AI-ready systems that enable our Revenue teams to perform at their best.

You’ll work closely with Sales, Marketing, Customer Success, and Enablement to identify operational challenges, develop solutions, automate manual processes, and ensure our systems and workflows support a seamless customer and revenue lifecycle.

This is a highly collaborative, execution-oriented role for someone who enjoys solving complex operational problems, working deeply in systems and data, and turning business needs into scalable and AI-forward technology solutions.

What You’ll Do:

Optimize Revenue Processes & Systems

• Identify operational challenges across the Revenue org and develop scalable solutions that improve efficiency, productivity, and the GTM experience.
• Design, implement, and continuously optimize Revenue processes, workflows, and systems across the customer lifecycle.
• Apply a structured, project-management-oriented approach to understand problems, evaluate solutions, manage implementation, and measure outcomes.
• Partner with Revenue leaders and ICs to understand their needs, gather feedback, test solutions, and ensure initiatives meaningfully improve team performance.
• Look for opportunities to simplify processes, eliminate unnecessary manual work, and design human-in-the-loop AI workflows to improve efficiency for Revenue teams.

Drive Process Automation & AI Enablement

• Identify opportunities to automate repetitive and manual processes using existing technology, integrations, and automation platforms.
• Build and maintain workflows, automations, routing, notifications, and other system-based solutions that improve team productivity.
• Leverage connectors such as Fivetran, Zapier, or similar platforms to connect systems and improve data flow.
• Continuously evaluate opportunities to use AI and emerging technologies to improve Revenue productivity and operational scale.

Own & Optimize the Revenue Technology Stack

• Serve as a subject matter expert and administrator for HubSpot Marketing Hub and Sales Hub.
• Own the creation, maintenance, and optimization of pipelines, workflows, custom views, templates, playbooks, lists, and other HubSpot functionality supporting Revenue initiatives.
• Manage and optimize key Revenue technologies including Aircall, Sakari, Gong, Stripe, Hippo Video, and Guru.
• Ensure systems are configured effectively, adopted appropriately, and integrated into Revenue workflows.
• Stay current on product capabilities and emerging features, identify opportunities to improve our technology stack, and maintain relationships with key technology vendors.

Strengthen Data & Revenue Insights

• Maintain strong data integrity practices across the tools, processes, and automations you own.
• Ensure GTM data is clean, consistently structured, and AI-ready.
• Use data to identify trends, diagnose operational issues, and measure the impact of Revenue initiatives.
• Support analysis related to lead scoring, customer health, pipeline performance, conversion, productivity, and other Revenue performance indicators.
• Translate data and operational insights into actionable recommendations for Revenue teams.

Partner Across Revenue

• Work closely with leaders and ICs across Sales, Marketing, Customer Success, and Enablement to inform your roadmap and prioritize initiatives.
• Partner with the Revenue Enablement Specialist to ensure new tools, processes, and AI-assisted workflows are effectively rolled out, documented, and adopted.
• Engage Revenue team members as partners in testing new processes and tools, and incorporate their feedback into solutions.

Documentation & Operational Excellence

• Create and maintain clear documentation for tools, systems, processes, workflows, and automations.
• Ensure documentation is accessible and easy for Revenue teams to understand and use.
• Partner with Enablement to support training and adoption of new tools and processes.
• Establish repeatable processes that make it easier for teams to understand and consistently use Revenue systems.

What You’ll Bring:

• 4+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, or Customer Success Operations.
• Hands-on HubSpot administration experience across Marketing Hub and Sales Hub.
• Experience owning, implementing, and optimizing Revenue technology and GTM systems such as CRM, conversation intelligence, sales engagement, communication, customer education, and payment platforms.
• Strong understanding of Revenue processes and how systems, data, and workflows support the broader GTM motion.
• Experience building and optimizing workflows, automations, integrations, and data flows.
• Strong analytical skills and the ability to use data to identify problems, inform decisions, and measure impact.
• Demonstrated experience evaluating or implementing AI-powered GTM tools — not just familiarity, but hands-on work with AI-assisted workflows, automation platforms, or agentic tooling.
• Strong project management skills with the ability to independently drive initiatives from concept through implementation.
• Ability to thrive in a fast-paced, agile, and dynamic environment where priorities can change quickly.
• Strong cross-functional collaboration skills and the ability to work effectively with stakeholders at all levels.
• Excellent written and verbal communication skills, with the ability to translate technical concepts into clear, actionable recommendations.

Who You Are:

• You’re a builder and problem solver who enjoys figuring out how things work and finding better ways to make them work.
• You naturally look for opportunities to simplify, automate, and scale processes and you think critically about where AI creates real leverage versus where humans still need to be in the loop.
• You’re highly detail-oriented and understand that clean, well-structured data is the foundation of effective RevOps.
• You’re comfortable getting deep into systems and technical details while keeping the broader business objective in mind.
• You take ownership and don’t need a playbook to get started.
• You are curious about new technology, including AI and automation, and think critically about where it can create meaningful business value.
• You’re an effective cross-functional partner who understands that successful RevOps solutions start with understanding the people and processes they support.
• You are comfortable operating in a PLG and/or PLS environment and understand how operational processes and systems need to support both self-serve and sales-assisted customer journeys.

Bonus:

• HubSpot certifications, including HubSpot Certified Administrator, HubSpot Marketing Software, or HubSpot Sales Software.
• Experience integrating GTM technologies directly as well as using Zapier or similar integration and automation platforms.
• Experience working in an organization supporting both PLG/self-serve conversion and PLS/sales-assisted conversion models.
• Demonstrated proficiency with tools such as Aircall, Sakari, Gong, Zendesk, Stripe, Hippovideo, Guru, and Asana.
• Experience with AI-enabled Revenue Operations tools and automation.
• Experience working with SaaS metrics such as pipeline conversion, velocity, retention, customer health, and productivity.

Compensation Band: $90k-105k CAD

Our compensation ranges are built using multiple market benchmarks and reflect both the scope of the role and current market data. While many hires fall within the beginning to midpoint of the band to allow for growth over time, we tailor offers based on each candidate’s experience, seniority, and demonstrated impact.

🏠 What we offer (US + Canada)

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

🏝️ Vacation/Paid Time Off:

• 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!
• 1 Friday off per month (we call those our laundry days!)
• Company wide paid shutdown for the week between Christmas and New Years
• Flexible time off
• 80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada
• RRSP/401k match
• Generous Parental Leave policy

🤝 Perks:

• We host an annual company retreat with great team building activities
• Ample learning and development opportunities to continue growing your career
• Home office setup stipend
• Internet and phone allowance
• Remote first culture
• Weekly Friday paydays!

🤖 AI Notice

At Roofr, we’re big fans of AI. It helps us write job descriptions that don’t put you to sleep, takes notes during interviews so we can actually listen, and even helps us track down awesome humans like you.

Feel free to use AI to prep, research, or get pumped up for your interview (we see you, ChatGPT power users 👀). But when it’s time to chat, we’d love to meet you, not your AI alter ego. Bring your real, unfiltered self, we promise we will too.

And don’t worry, a real, live human is behind every part of our process. Every application is reviewed by a real person, and you’ll always speak with real humans throughout the interview process. No bots, just good people ☺️

⚠️ Important Notice

We’ve been made aware of an individual impersonating Roofr using a fraudulent domain: roofrr.com (note the extra “r”). Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses, instant messaging platforms, or unsolicited calls.

To ensure your application is legitimate, please apply directly through our official careers page: https://roofr.com/careers.

If you receive any suspicious messages or have questions, reach out to us at talent@roofr.com.

Your safety and security are important to us — thank you for your vigilance!

Roofr is proud to be an equal opportunity employer. We are committed to equal employment opportunity in the workplace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

About Bellwether

Bellwether is a national nonprofit that exists to transform education to ensure students furthest from opportunity achieve outcomes that lead to fulfilling lives and flourishing communities. We work hand in hand with education leaders and organizations to accelerate their impact, inform and influence policy and program design, and share what we learn along the way.

We are a remote-first team, and our work is national in scope, so our flexible working style allows our professionals to work where they have built their lives, which means Bellwether can hire the best person for each role, regardless of geography. This role can be based anywhere in the United States. Up to approximately 10-15% travel may be required.

Our philanthropic revenue comes almost exclusively from institutional foundation grants across 15 portfolios of work.

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About the Role

Bellwether seeks a Senior Development Associate to join our development team. This role reports to the Senior Development Manager and works in close partnership with the Senior Director of Development and Program Team colleagues.

Bellwether’s grant portfolio is growing. This role exists to make sure growth is matched by strong reporting, clean data, and a clear view of our funder pipeline. It serves as the connective tissue between our funder relationships and our systems of record. You’ll own grant reporting end to end, build the systems that keep 15 portfolios coordinated, and give the team a reliable picture of each funder relationship.

Core Responsibilities

Grant Reporting (40%)

• Own the full grant reporting lifecycle, from deliverable tracking through submission, ensuring every report is accurate, high-quality, and on time.
• Collect and synthesize input from project leads, finance, and senior leadership that connects work completed to stated grant outcomes.
• Manage the reporting calendar and funder portal logistics, including deadlines, requirements, credentials, and submission status.

Pipeline and Moves Management (20%)

• Log funder interactions, meetings, and next steps to build institutional knowledge of these relationships.
• Track cultivation moves against stage, owner, amount, and timing; surface stalled opportunities before they go cold.
• Produce pipeline summaries and revenue snapshots for team meetings, board reporting, and planning cycles.

Systems and Grant Operations (20%)

• Build and maintain the trackers, templates, and documentation that keep grant coordination consistent across the entire grant portfolio.
• Maintain data hygiene in Salesforce for grants, funder records, and opportunity stages.
• Write and update a grants procedure manual so processes are documented and repeatable.
• Partner with finance to reconcile grant payments and issue timely acknowledgments.

Prospect Research (10%)

• Identify and qualify new institutional funding prospects aligned with Bellwether’s priority areas.
• Write concise prospect memos covering funder priorities, giving history, and recommended entry points.
• Monitor funder announcements, requests for proposal (RFPs), and leadership changes, flagging time-sensitive opportunities for the team.

Team Contribution (10%)

• Use artificial intelligence (AI) tools to raise the quality and speed of research, drafting, and data work, with judgment about when human review is essential.
• Build trusted working relationships with leaders across the organization.
• Contribute to team meetings and planning for development and external relations.
• Travel two to four times per year for team and organization-wide convenings.

Recommended Qualifications

• 2-4 years of nonprofit development experience, or equivalent experience.
• Education sector and institutional/foundation giving preferred but not required.
• Strong writing and communication skills, including the ability to synthesize complex program, budget, and outcomes information into clear, compelling narratives for funder audiences.
• Demonstrated experience with grant reporting, prospect research, and pipeline coordination.
• Proven project management skills, including the ability to manage a high volume of deliverables, competing deadlines, and multiple stakeholders independently.
• Exceptional organizational skills and attention to operational detail, including managing calendars, keeping accurate records, and maintaining consistent processes and documentation.
• Sound judgment in using AI tools, including appropriate verification of AI-generated content and careful handling of sensitive donor and organizational information.
• Proficiency in Microsoft Office and Google Workspace; Claude/ChatGPT and Salesforce experience strongly preferred.

Compensation

The base salary range for incoming team members in this role is $77,250 to $82,250 annually, with eligibility for an annual performance bonus targeted at $4,113 based on individual and organizational success. While the final offer amount will be determined by multiple factors — including previous experience and content knowledge — and may vary from the stated range, Bellwether is committed to transparency, and all offers align with our compensation philosophy.

Bellwether provides competitive compensation and an attractive benefits package that includes a performance bonus based on individual and organizational success, healthcare coverage, and a 401(k) plan with matching employer contributions.

To Apply

Use your online application — a custom letter of interest and a current resume — to show us you have the skills listed here or why the skills you have are the ones we actually need. You should also use your application materials to highlight how your background and experience align with Bellwether’s mission, including our commitment to helping young people furthest from opportunity. This role has a priority application deadline of September 17, 2026. While we prioritize applications received on or before that date, we will review applications as we receive them until the position is filled.

Note: Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Use of AI in Hiring

Our team may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, summarizing interviews, or assessing responses. These tools help our teams work efficiently, but they never replace human judgment. Our team makes every final hiring decision. If you have questions about how we process candidate data, please reach out to us at careers@bellwether.org.

Bellwether is committed to providing equal opportunities. It is our policy to ensure that all individuals with whom we are in contact are not discriminated against based on age, race, ethnicity, color, disability, gender identity, gender expression, political viewpoint, marital status, national origin, religion, sexual orientation, or veteran status. Further, as described above, Bellwether is committed to building a diverse team and strongly encourages individuals from all backgrounds to apply.

About Bellwether

Bellwether is a national nonprofit that exists to transform education to ensure students furthest from opportunity achieve outcomes that lead to fulfilling lives and flourishing communities. We work hand in hand with education leaders and organizations to accelerate their impact, inform and influence policy and program design, and share what we learn along the way.

We are a remote-first team, and our work is national in scope, so our flexible working style allows our professionals to work where they have built their lives, which means Bellwether can hire the best person for each role, regardless of geography. This role can be based anywhere in the United States. Up to approximately 10-15% travel may be required.

Our philanthropic revenue comes almost exclusively from institutional foundation grants across 15 portfolios of work.

---

About the Role

Bellwether seeks a Senior Development Associate to join our development team. This role reports to the Senior Development Manager and works in close partnership with the Senior Director of Development and Program Team colleagues.

Bellwether’s grant portfolio is growing. This role exists to make sure growth is matched by strong reporting, clean data, and a clear view of our funder pipeline. It serves as the connective tissue between our funder relationships and our systems of record. You’ll own grant reporting end to end, build the systems that keep 15 portfolios coordinated, and give the team a reliable picture of each funder relationship.

Core Responsibilities

Grant Reporting (40%)

• Own the full grant reporting lifecycle, from deliverable tracking through submission, ensuring every report is accurate, high-quality, and on time.
• Collect and synthesize input from project leads, finance, and senior leadership that connects work completed to stated grant outcomes.
• Manage the reporting calendar and funder portal logistics, including deadlines, requirements, credentials, and submission status.

Pipeline and Moves Management (20%)

• Log funder interactions, meetings, and next steps to build institutional knowledge of these relationships.
• Track cultivation moves against stage, owner, amount, and timing; surface stalled opportunities before they go cold.
• Produce pipeline summaries and revenue snapshots for team meetings, board reporting, and planning cycles.

Systems and Grant Operations (20%)

• Build and maintain the trackers, templates, and documentation that keep grant coordination consistent across the entire grant portfolio.
• Maintain data hygiene in Salesforce for grants, funder records, and opportunity stages.
• Write and update a grants procedure manual so processes are documented and repeatable.
• Partner with finance to reconcile grant payments and issue timely acknowledgments.

Prospect Research (10%)

• Identify and qualify new institutional funding prospects aligned with Bellwether’s priority areas.
• Write concise prospect memos covering funder priorities, giving history, and recommended entry points.
• Monitor funder announcements, requests for proposal (RFPs), and leadership changes, flagging time-sensitive opportunities for the team.

Team Contribution (10%)

• Use artificial intelligence (AI) tools to raise the quality and speed of research, drafting, and data work, with judgment about when human review is essential.
• Build trusted working relationships with leaders across the organization.
• Contribute to team meetings and planning for development and external relations.
• Travel two to four times per year for team and organization-wide convenings.

Recommended Qualifications

• 2-4 years of nonprofit development experience, or equivalent experience.
• Education sector and institutional/foundation giving preferred but not required.
• Strong writing and communication skills, including the ability to synthesize complex program, budget, and outcomes information into clear, compelling narratives for funder audiences.
• Demonstrated experience with grant reporting, prospect research, and pipeline coordination.
• Proven project management skills, including the ability to manage a high volume of deliverables, competing deadlines, and multiple stakeholders independently.
• Exceptional organizational skills and attention to operational detail, including managing calendars, keeping accurate records, and maintaining consistent processes and documentation.
• Sound judgment in using AI tools, including appropriate verification of AI-generated content and careful handling of sensitive donor and organizational information.
• Proficiency in Microsoft Office and Google Workspace; Claude/ChatGPT and Salesforce experience strongly preferred.

Compensation

The base salary range for incoming team members in this role is $77,250 to $82,250 annually, with eligibility for an annual performance bonus targeted at $4,113 based on individual and organizational success. While the final offer amount will be determined by multiple factors — including previous experience and content knowledge — and may vary from the stated range, Bellwether is committed to transparency, and all offers align with our compensation philosophy.

Bellwether provides competitive compensation and an attractive benefits package that includes a performance bonus based on individual and organizational success, healthcare coverage, and a 401(k) plan with matching employer contributions.

To Apply

Use your online application — a custom letter of interest and a current resume — to show us you have the skills listed here or why the skills you have are the ones we actually need. You should also use your application materials to highlight how your background and experience align with Bellwether’s mission, including our commitment to helping young people furthest from opportunity. This role has a priority application deadline of September 17, 2026. While we prioritize applications received on or before that date, we will review applications as we receive them until the position is filled.

Note: Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Use of AI in Hiring

Our team may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, summarizing interviews, or assessing responses. These tools help our teams work efficiently, but they never replace human judgment. Our team makes every final hiring decision. If you have questions about how we process candidate data, please reach out to us at careers@bellwether.org.

Bellwether is committed to providing equal opportunities. It is our policy to ensure that all individuals with whom we are in contact are not discriminated against based on age, race, ethnicity, color, disability, gender identity, gender expression, political viewpoint, marital status, national origin, religion, sexual orientation, or veteran status. Further, as described above, Bellwether is committed to building a diverse team and strongly encourages individuals from all backgrounds to apply.

The Opportunity

Caraway Home is looking for an experienced Associate Director, Product Safety & Compliance to build our product compliance function from the ground up and own what we call the Caraway Promise, a testing-obsessed, transparency-first approach to product safety that sets the bar for the industry. The Caraway Promise exists because we believe in transparency, not because the industry requires transparency.

This is a foundational role, the first dedicated compliance hire at Caraway, responsible for building the frameworks, lab relationships, testing strategy, supply chain diligence, claims substantiation, and regulatory sequencing across a diverse and growing product portfolio.You will own the full compliance lifecycle across Caraway’s product categories (cookware, bakeware, electrical items, food contact materials, textiles, and packaging), always meeting or exceeding the most stringent applicable global standard to establish industry-leading Caraway protocols and procedures. You will be US-based, work closely with Asia-based suppliers and third-party labs (particularly in China), and build the internal systems and processes that let Caraway scale compliantly, credibly, and with confidence.

Additionally, an important responsibility of this role is disseminating key information, labels, and results to support marketing initiatives. You need to be a strong communicator, working collaboratively with cross functional teams, to broadcast and showcase the diligence Caraway is taking across its entire product portfolio in regards to compliance, being able to assist with crafting accurate, transparent, educational and understandable language and messaging that resonates with our consumer.

This position reports to our Director, Product Development.

Who You Are

You have ten or more years of product safety and regulatory compliance experience in consumer goods, ideally grounded in chemistry, materials science, or applied laboratory research, with deep expertise in food contact materials, cookware, kitchen appliances, or an adjacent hard goods category. You know FDA, LFGB, EU Framework Regulation (EC) No 1935⁄2004, REACH, CA Prop 65, CA AB 1200, NSF, FSC, and CPSC requirements not as acronyms on a checklist, but as frameworks you’ve navigated hands-on, including where global standards diverge. You’ll use this fluency to scale the Caraway Promise internationally: building a testing and compliance framework that anticipates global standards.

You are a builder and a scientist at heart, ready to own a compliance program entirely: selecting labs, building testing matrices, writing material certification requirements, establishing supplier audit cadences, and designing the studies needed to substantiate product claims. You operate comfortably across cultures and time zones, with direct experience working with labs and manufacturers in Asia, particularly China. You communicate complex science and regulatory requirements clearly to internal teams (Product, Marketing, Legal, Supply Chain) and external partners alike, and you see internal education as core to the job.

Responsibilities

• Own and pioneer the Caraway Standard: define and champion a testing-obsessed, transparency-first approach to product safety that goes beyond what regulation requires, because we believe our customers deserve it.
• Build Caraway’s product safety and compliance program, defining frameworks, documentation standards, testing protocols, regulatory calendars, and governance processes across all product categories (cookware, bakeware, small appliances, food contact materials, textiles, and packaging); integrate compliance across the full product lifecycle, from development and supplier onboarding through market placement, ongoing monitoring, and end-of-life.
• Own and continuously monitor regulatory compliance across US federal and state requirements (FDA food contact, CPSC, CA Prop 65, CA AB 1200, Colorado PFAS Act, and emerging state chemical legislation) and international standards (EU LFGB, EC No 1935⁄2004, REACH, RoHS, UK REACH post-Brexit), always applying the most stringent applicable standard; lead regulatory change management as a distinct workstream, assessing impact and briefing stakeholders ahead of deadlines.
• Lead product component mapping and material disclosure, maintaining a complete picture of every material, coating, pigment, and component across Caraway’s supply chain, including Declarations of Compliance, material safety data sheets, and test reports.
• Design and manage Caraway’s testing strategy, selecting and managing third-party labs (particularly in Asia, including NRTLs for small appliances), defining testing scope and frequency by product type and risk level, and sequencing testing within development timelines to avoid launch delays or costly late-stage findings.
• Own claims substantiation: design and commission the clinical, laboratory, and comparative studies (for example migration testing, coating durability, comparative non-stick performance) needed to support our non-toxic, food-safe, and sustainability claims. Partner with Marketing and Customer Research on which claims to make and how to communicate them, and ensure all claims are legally defensible and compliant with FTC guidelines and retailer requirements (Target, Crate & Barrel, Bloomingdale’s, etc.), including CA AB 1200 disclosure obligations.
• Conduct supply chain compliance diligence, including BSCI and Sedex (SMETA) social compliance audits and material certifications (OEKO-TEX, FSC, GRS, GOTS); embed Caraway’s material and safety standards directly into manufacturing quality plans in China so factory teams implement them consistently on the production line, not just on paper; manage supplier CAPA processes and produce performance reporting to inform sourcing decisions.
• Serve as Caraway’s internal subject matter expert on product safety and science, building internal education that embeds our standards into onboarding and cross-functional fluency by year one; act as the primary point of contact for retailers, certifying bodies, and regulatory agencies on compliance matters.
• Own product incident management, leading investigations into consumer complaints and non-conformances, conducting root cause analysis, implementing CAPAs, and coordinating with Legal, Customer Experience, and Operations on any product withdrawal or CPSC recall process; maintaining documentation and reporting readiness for regulatory inquiries.

Knowledge, Skills, and Abilities

• 10+ years of product safety, regulatory compliance, or quality assurance experience in consumer goods, with at least 5 years focused on food contact materials, cookware, kitchen appliances, or closely adjacent hard-goods categories; demonstrated ownership across the full compliance lifecycle, from concept and supplier qualification through launch and incident response. No junior or generalist profiles.
• Deep, working knowledge of food contact material regulations including FDA 21 CFR, LFGB (Chapters 30⁄31), EU Framework Regulation (EC) No 1935⁄2004, REACH, CA Prop 65, CA AB 1200, FSC, NSF, and the Colorado PFAS Chemicals Consumer Protection Act; familiarity with UK REACH and other international frameworks is a strong plus.
• Background in chemistry, materials science, or applied laboratory and clinical research, with direct experience designing and running studies used to substantiate product safety or performance claims.
• Demonstrated experience managing third-party lab relationships in Asia (China in particular), including test plan scoping, report interpretation, and navigating discrepancies between lab results and supplier-provided data.
• Hands-on experience with social compliance and supply chain auditing programs, including BSCI and Sedex/SMETA (2- and 4-pillar); familiarity with material certification schemes (OEKO-TEX Standard 100, FSC, GRS, GOTS); skilled at managing CAPA processes and building supplier performance scorecards.
• Proven ability to develop and manage product testing strategies, including migration testing, heavy metals (lead, cadmium), PFAS/PFOA screening, sensory evaluation, and applicable electrical safety standards (UL, ETL, IEC 60335) for small appliances.
• Familiarity with FTC Green Guides and CPSC Section 15(b) reporting obligations, product recall mechanics, and the CPSC Fast Track Recall Program.
• Ability to build and maintain product component maps and material traceability documentation across a multi-supplier, multi-category portfolio, including Declarations of Compliance, mill certificates, glaze and coating specifications, and batch-level test records.
• Strong cross-functional communication and risk management skills; able to translate scientific and regulatory findings into clear, prioritized guidance for Product, Marketing, Legal, Sourcing, and Supply Chain, and to present compliance risk and status to senior leadership.
• Demonstrated experience building compliance programs or functions in an environment with limited existing infrastructure; entrepreneurial by nature, with the ability to prioritize and execute without relying on inherited playbooks.
• Ability to travel internationally to visit manufacturing partners and labs in Asia, up to 35 to 40% annually; experience working with facilities in China required, with additional familiarity across Southeast Asia (Vietnam, Thailand, Indonesia) a plus.
• Proficiency in Mandarin (spoken and/or written) is a bonus; at minimum, demonstrated effectiveness working through translation with Mandarin-speaking suppliers, factories, and lab contacts.
• Bachelor’s degree in Chemistry, Food Science, Materials Science, Chemical Engineering, Environmental Science, or a related field, with hands-on laboratory or clinical research experience a strong plus; advanced degree or professional certification (for example RAPS, ISO Lead Auditor) a plus.
• Experience with small appliance safety standards (UL 60335-1, IEC 60335-2 series, ETL) preferred; experience managing certification processes with Nationally Recognized Testing Laboratories (NRTLs) a plus.
• Familiarity with retailer compliance and vendor onboarding requirements (Target, Crate & Barrel, Bloomingdale’s, Costco, Amazon) and the documentation standards they require from suppliers.

Please note that the duties and responsibilities outlined in this job description are intended to describe the general nature and level of work performed by employees assigned to this position. It is not an exhaustive list of all responsibilities, duties, and skills required for the role. Additional tasks and responsibilities may be assigned as needed to meet business needs.

The anticipated base salary range for this role is $140,000 to $160,000. Final compensation will depend on a variety of factors determining base pay at offer, including but not limited to skills, qualifications, and experience. This range provides the opportunity to progress as you grow and develop within the role.

Who We Are

Caraway is a home goods brand on a mission to craft well-designed, non-toxic essentials that thoughtfully raise the standards of what you cook with. We’re passionate about creating elevated products, made without forever chemicals, that are better for you, your family, and the planet. We prioritize a holistic approach to the creation of Caraway products. We partner with ethical manufacturers where their employees are safe, paid fairly, given benefits, and work regulated hours. Our eco-friendly manufacturing process emits less CO2 than traditional non-stick coatings, and we use sustainable packaging practices and ship in packaging made from recycled materials. We pride ourselves on continuously striving to do and be better, for you and the planet, in every step of the process.

Since launching in November 2019, we’ve become one of the fastest growing digitally native brands of the last decade and are now sold in retailers including Target, Bloomingdale’s, Crate & Barrel, The Container Store, Costco, Zola, and many more.

We’ve amassed over 200,000+ five-star reviews from more than 2.5M+ happy customers and thousands of press hits from the likes of Vogue, Domino, Good Housekeeping, Food & Wine, Architectural Digest, PureWow, Fortune, and CNN.

Caraway is a fully remote company filled with motivated and hardworking innovators and doers. We’re continually developing programs to support our distributed team to ensure a successful remote experience. If you’re looking to join a brand that folks love, read on and apply!

Life at Caraway

Team: You will be joining a passionate and collaborative fully remote crew that prides itself on high-quality work, supporting one another, sharing our successes, and building a brand we truly love, together.

Culture: At Caraway, we value continuous learning and career growth. We strive to continually optimize our processes, ensuring that we’re thoughtful in everything we do, both internally and externally. We listen to our employees, celebrate our wins, and constantly look for ways to be better for our crew, and the world.

Workplace: Being a fully remote company, we have no headquarters and are truly distributed across the US and internationally. Our leadership team sits in the US. We offer a monthly stipend towards co-working space should folks need to switch up their working environment every now and then.

Benefits: We value you and your family. With this in mind, full-time eligible employees are provided:

• Equity: We believe in our product and that the sky’s the limit for where our business is going. You are an asset to Caraway’s success, and we think you should be rewarded for it.
• 401k: A 3% company match to help you plan for your future.
• Benefits: Comprehensive medical, dental, and vision coverage options with generous employer contributions, plus access to FSA/HSA/Dependent Care FSAs.
• Parental Leave: Up to 12 weeks of fully paid parental leave, depending on tenure, and access to additional fertility care services via KindBody.
• A Setup That Works for You: From MacBook to PC, we’ve got you covered. Let us know what you prefer and we’ll get your at-home setup stocked.
• Elevate Your Workspace: Annual reimbursements for you to elevate your workspace, from standing desks to desktop succulents.
• Fully Remote: Need to pick up the kids? No problem. Have a doctor’s appointment? Enjoy. Flexibility when you need it most.
• Coworking Reimbursement: Need a break from the home setting? Monthly reimbursements for you to get out of the house and work from anywhere, from day passes to monthly memberships.
• Events and Swag: Connection is top of mind, even in our completely remote environment. We have monthly virtual events, company-wide offsites, and plenty of new Caraway swag.
• Leveling Up with Caraway: In addition to exciting opportunities and exposure in your day-to-day work, we offer annual reimbursements to full-time employees to support their professional development.
• #AwayFromCaraway: We believe healthy, happy humans do better work. We offer unlimited PTO in addition to our 11+ paid annual holidays and quarterly wellness days.
• Wellness Reimbursement: Monthly reimbursements for you to stay well, from meal services to gym memberships to monthly massages.
• Employee Discount: We provide an employee discount on all Caraway Home products so you can continue to level up your kitchen and home life, too.
• Home Upgrade(s): Complimentary product as a new hire, plus continuous opportunities to expand your Caraway Home collection.

Caraway is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 18,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined.

In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.

Algolia is seeking a detail-oriented and proactive GTM Data Operations Manager to join our Revenue Operations team to ensure our customer and prospect data is trusted, governed, and operationally sound across the entire GTM ecosystem.

The GTM Data Operations Manager owns the operational health, governance, and integrity of customer and prospect data across the company’s go-to-market systems. The role is responsible for ensuring Leads, Contacts, Accounts, and related GTM data are accurate, enriched, synchronized, and governed to enable effective execution across Marketing, Sales, Customer Success, and Analytics.

The role partners closely with GTM Systems, Marketing/Sales Operations, Analytics, Customer Success Operations, and Data / Systems Engineering to maintain reliable data foundations, support automation and AI native workflows, and continuously improve data quality across the revenue technology stack..

About You

You’re passionate about building high-quality data foundations that enable great business decisions, and you enjoy solving complex operational problems across systems and teams. You’re organized, analytical, and detail-oriented, comfortable owning your area independently while collaborating across Marketing, Sales, Customer Success, Data / Systems Engineering, and Revenue Operations. You take pride in creating operational excellence behind the scenes, building reliable processes, documenting standards, and continuously improving the quality and integrity of GTM data. Above all, you understand that trusted data is the foundation for exceptional customer experiences, operational efficiency, analytics, AI, and business growth.

Key Responsibilities

• Data Stewardship, Governance & Quality

  • Act as the operational steward for customer and prospect data (Leads, Contacts, and Accounts) across the GTM ecosystem, ensuring data is accurate, complete, consistent, and trusted.
  • Own operational governance for customer and prospect data across Salesforce, Marketo, Demandbase and related integrated GTM systems, including data quality standards, telemetry requirements, validation rules, field governance, and operational policies.
  • Execute recurring hygiene programs including deduplication, standardization, enrichment validation, and lifecycle management; partner with system owners to resolve data integrity issues.
  • Partner with business stakeholders to evaluate requests for new fields, objects, and data standards while maintaining integrity and consistency across the ecosystem.
  • Identify data quality risks, drive remediation efforts, and support the evolution of GTM data models as business needs change.

• Data Enrichment & Identity Management:

  • Administer enrichment workflows across GTM platforms.
  • Monitor enrichment success rates and troubleshoot failures.
  • Maintain enrichment mappings and integrations.
  • Partner with GTM Technology on vendor implementations and improvements.

• Data Operations:

  • Monitor critical integrations between Salesforce, Marketo, Demandbase and other GTM systems.
  • Investigate synchronization failures and scope / support implementation to minimize future failures.
  • Ensure customer and prospect data flows reliably across systems.
  • Support operational readiness for new fields, objects and integrations as well as deprecation of those no longer needed.

• Operational Excellence:

  • Support complex audience segmentation requests requiring deep knowledge of GTM data structures.
  • Provide operational data support for strategic GTM initiatives as required.
  • Ensure GTM data is structured and governed to support scalable reporting, automation, and AI-powered workflows.
  • Document data processes and governance standards.
  • Develop dashboards to monitor data quality health.
  • Identify automation opportunities that improve operational efficiency.
  • Support audit and compliance requests.

Qualifications

• 3+ years of experience in Revenue Operations, Marketing Operations, Sales Operations, CRM Administration, Data Operations, or a related GTM operations function.
• Located in US ET or CT
• Strong working knowledge of Salesforce and CRM data management principles, including Leads, Contacts, Accounts, and related data structures.
• Experience working with marketing automation platforms (e.g., Marketo) and GTM data platforms and enrichment technologies.
• Familiarity with SQL and data warehouse concepts (e.g., Hex, Databricks, ThoughtSpot, etc) is a plus.
• Understanding of CRM architecture, lead lifecycle management, data enrichment, and system integrations across the GTM technology stack.
• Experience maintaining data quality through governance, validation rules, deduplication, standardization, and operational data hygiene.
• Working knowledge of APIs, webhooks, and system integrations, with the ability to troubleshoot data synchronization issues across multiple platforms.
• Strong analytical, problem-solving, and root cause analysis skills with exceptional attention to detail.
• Excellent organizational, communication, and cross-functional collaboration skills, with the ability to manage multiple priorities independently.
• Experience documenting processes, identifying automation opportunities, and continuously improving operational workflows.

Preferred Qualifications

• Salesforce Administrator certification or equivalent hands-on experience.
• Experience with GTM data platforms such as Demandbase, 6sense, ZoomInfo, Clearbit, Apollo, or similar technologies.
• Experience supporting enterprise B2B SaaS go-to-market organizations.
• Familiarity with AI-enabled workflows, modern data governance practices, and enterprise GTM technology ecosystems.

The above is not an exhaustive list of duties and behaviors expected of this role. The company reserves the right to amend or delete with or without notice in line with change in business needs.

Algolia does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

The annual base salary compensation range for this role reflects market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work.

Base Salary Pay Range

$120,000—$148,000 USD

FLEXIBLE WORKPLACE STRATEGY:

Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when.

We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as “Remote” are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule.

WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

• GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment.
• TRUST- Willingness to trust our co-workers and to take ownership.
• CANDOR - Ability to receive and give constructive feedback.
• CARE - Genuine care about other team members, our clients and the decisions we make in the company.
• HUMILITY - Aptitude for learning from others, putting ego aside.

We’re looking for talented, passionate people to help build the world’s best search and discovery technology. We value autonomy, diversity, and collaboration. We’re committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background.

IMPORTANT NOTICE FOR CANDIDATES - Recruitment Fraud Notice

We’ve recently seen an increase in recruitment scams targeting job seekers. To help protect yourself, please keep the following in mind:

• Our open positions may appear on third-party job boards, but the best way to apply safely is directly through our careers page.
• All genuine communication from Algolia will come from an @algolia.com email address. If you receive an email from someone claiming to work at Algolia who does not have an @algolia.com email address, please do not respond or share any personal information.
• We’ll never ask for payments, purchases, or financial details during the hiring process.

READY TO APPLY?

If you share our values and our enthusiasm for building the world’s best search & discovery technology, we’d love to review your application!

About Us:

ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms.

We support thousands of restaurants across North America, helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees. Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash.

Founded in 2012, we’ve navigated rapid growth and transformation—from startup roots through the pandemic boom—and are now beginning an exciting new era under our CEO, Kanika Soni. As we evolve with new leadership and cutting-edge tools, we’re deepening our commitment to helping local restaurants thrive in the digital economy.

About the Position:

As the Senior Sales & Customer Success Operations Manager, you will be the business partner embedded deeply within Sales and CS, owning operational execution. You’ll spot the friction and pain points, see exactly where workflows and processes break down, and define what actually needs to change — whether it’s a workflow, a checklist, an ROE, or a comp trigger.

You bring the process rigor and the Business Systems team brings the technical chops to build durable & scalable systems. You define the what and why, translating a business need into a specific, buildable requirement — but you don’t touch the systems yourself. The throughline across everything you do is reducing operational burden, especially manual work, so sales reps and customer success teams can focus on what actually drives impact.

This role reports directly to the Head of Revenue Operations and will not have any direct reports.

This is a remote role based in the United States. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages.

WHAT WE LOVE ABOUT YOU:

You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.

You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are.  You have an ability to listen to other team members’ ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.

You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.

You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.

Responsibilities include:

General duties

• Comp operationalization: defines comp calculation logic, QA’s plan payouts, and maintains SPIFF/addendum tracking — the operational counterpart to comp design

• Ad-hoc reporting for both teams

• Spotting and specifying process improvements that make day-to-day easier

Sales Operations

• Own territory transfers, assignment, and evaluation with sales leadership.

• Partner with Finance and Sales leadership to build and enforce the discount approval workflows, and support the deal desk function for non-standard deal configurations.

• Define pipeline stage entry and exit criteria across the sales lifecycle.

• Own forecasting and pipeline health reporting — building and maintaining the reports reps and managers actually use day to day.

• Process end of month commissions and SPIFF payouts accurately

• Document sales rules of engagement (ROE) and maintain the source of truth for processes and Salesforce materials.

Onboarding Operations

• Define and manage the onboarding checklist, escalations, stages, and SLAs. Prioritize “what actually matters” based on evidence, not habit.

• Establish consistent handoff process from sales to onboarding and Restaurant success

• Partner with Business Systems on Salesforce implementation needs — custom fields, reports, or automations.

• Ensure proper tracking is in place to assess impact once changes go live.

Customer Success Operations

• Define and manage customer stages from onboarding through adoption, renewal, expansion, and churn.

• Establish health score logic (what inputs should matter & why), account risk alerts, and workflows with leadership.

• Operationalize new customer segmentation based on revenue and potential (new segmentation design sits with the GTM Strategy lead)

• Reallocate account portfolios balancing RSM workload

• Partner with GTM leadership on capacity planning to ensure workload matches team bandwidth and reps are focused on the highest-impact accounts & tasks to drive the best outcomes

• Process end of month commission and SPIFFS

• Define outreach sequence logic and cadence for hibernated, downgrade accounts and win back accounts, partnering with Business Systems on build.

Reporting and Process Improvement

• Develop and maintain accurate customer data and team activity in Salesforce

• Own data hygiene for clean reporting

• Recommend and implement process improvements that reduce manual work and improve operational efficiency and consistency.

• Audit CRM data, fields, objects, and lifecycle stages to ensure alignment with business processes.

You Should Apply If You:

• Have 6+ years of experience in sales operations, revenue operations, customer success operations, or a similar cross-functional business partner role. Experience with comp plan administration or SPIFF/addendum tracking is a plus

• Have strong operational judgment — you know exactly what a rep or post sales rep needs to be more effective, and can turn that into a clear, buildable requirement rather than a vague ask

• Are comfortable navigating Salesforce, Outreach, and Gong (PlanHat is a nice to have) well enough to build your own reports and pull ad-hoc data

• Are fluent enough in systems and data to speak the same language as a Biz Systems or engineering counterpart, without losing anything in translation

• Have strong problem-solving skills, with the ability to navigate ambiguity and drive solutions proactively while working with minimal direction

• Are comfortable in a fast-paced, scrappy work environment and aren’t afraid to ask probing questions

• Have a high attention to detail, as your specs and reporting directly shape what gets built and how performance gets tracked

• Have strong interpersonal and communication skills with the ability to interact with employees of all levels, including sales and CS leadership

• Have a proven ability to make data-informed decisions and thrive in a dynamic environment under short timelines with changing priorities

• Can diagnose root cause — distinguishing whether a performance gap is a training issue, a metrics/reporting issue, or a comp misalignment issue

About Our Benefits:

• Expected Base Salary: $130,000 - $168,000 (depending on candidate location and experience)
• Ongoing training and growth opportunities.
• A “Best Place to Work” winner multiple times where we focus on creating a great employee experience.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program or continuing education reimbursement program
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties and skills required.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.  We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs.

Information Regarding Recruiting Scams: ChowNow does not engage in outreach to prospective candidates by text message about employment opportunities, interviews, or employment offers, and we do not make job offers after only one interview. ChowNow does not ask candidates to submit sensitive personal information (Passport details, banking information, etc.) as part of the interview process. ChowNow employment offers are made by a ChowNow Talent Acquisition team member with a @chownow.com email address only. ChowNow does not ask candidates to provide funds to the company for onboarding, equipment, or supplies. If you receive an employment inquiry or employment offer from a non @chownow.com email address, consider it spam.

Read here about your California privacy rights: https://get.chownow.com/legal/california-privacy-rights-act/

#Li-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to...

JOB DESCRIPTION

ABOUT CONTEXT TRAVEL

Context Travel is a global day tour operator that connects intellectually curious travelers with local subject matter experts in over 60 destinations around the world.  Our guests often tell us that we are the best part of their trip, and we take great pride in creating unforgettable moments that are treasured for a lifetime.

Context is a long-standing company founded in 2003. We have been backed by growth equity since 2017.

ROLE: Regional Senior Associate - Italy, Southern Europe and Africa

LOCATION: Remote role

SCHEDULE: Monday-Friday, 8:00 AM - 5:00 PM GMT

SALARY: Commensurate with experience

JOB DESCRIPTION

Context’s Delivery team ensures the seamless execution of exceptional cultural experiences for all stakeholders—clients, travel advisors, guides, vendors, venues, and partners. We create highly personalized experiences while maintaining smooth and efficient operations.

The Regional Senior Associate - Italy, Southern Europe and Africa  is a key member of the Italy, Southern Europe, Africa Delivery team. This is a hybrid commercial and operational role. You will own high-value custom requests from first enquiry to confirmed booking, and you will hold deep knowledge of the regional portfolio. The role has two equal halves. The first is client-facing and commercial: converting custom enquiries, advising clients and advisors, and maximizing the value of each booking. The second is behind the scenes: keeping the regional portfolio accurate and fulfillable, working directly with our experts, and using data and tools to improve our regional operations.

The role reports to the Regional Senior Manager - Italy, Southern Europe and Africa, and will work closely with the Regional Director and the Regional Delivery team.

ROLE AND RESPONSIBILITIES

• Own the end-to-end journey for custom and high-value regional requests, from initial qualification and proposal design to closing the sale and identifying upsell opportunities.
• Serve as the primary, proactive contact for clients and advisors, ensuring all proposals are commercially sound, operationally feasible, and accurately tracked.
• Maintain expert knowledge of the ISEA portfolio to ensure fulfillability, support product development, and turn recurring custom requests into repeatable products.
• Monitor backend configurations and flag seasonality risks or portfolio gaps before they impact bookings.
• Manage 1:1 expert communications and build trusted relationships with the regional community, thoughtfully matching experts to clients based on context and expertise.
• Provide clear briefings on custom content and collect expert feedback to drive continuous product improvement.
• Triage the regional inbox daily by urgency and value, maintaining strict data hygiene through consistent tagging and accurate information transfer.
• Maintain communication templates and canned responses to ensure high-quality, reportable regional data.
• Analyze regional trends and root causes to identify client and operational pain points, providing actionable recommendations for cross-functional resolution.
• Fluently utilize the tech stack and AI tools to optimize drafting, research, and data tasks, sharing best practices with the team.
• Design, document, and lead new regional workflows and efficiency projects to improve the overall client experience.
• Mentor and train seasonal contractors and Delivery colleagues.
• Support onboarding of new regional teammates and act as a resource for best practice.
• Actively contribute to weekly Delivery team and cross-regional meetings.
• Participate in region-agnostic initiatives and lead project working groups.

KEY STRENGTHS AND IMPACT AREAS

• Commercial instinct. Converts custom enquiries into confirmed, profitable bookings without losing the personal touch.
• Portfolio depth. Knows the Italian, Greek, Turkey and Africa product well enough to answer most questions without escalating.
• Technical fluency. Adopts tools, including AI, and turns them into time saved for the whole team.
• Data discipline. Tags, records, and reports accurately, so regional decisions are based on real numbers.
• Pattern recognition. Sees the trend behind the individual complaint and proposes the structural fix.
• Expert relationships. Trusted by the expert community, and able to brief them well under time pressure.

WHAT YOU’LL BRING

Required

• 2+ of experience in travel, hospitality, or a comparable client-facing commercial role.
• Proven experience selling or building custom, high-value travel or service proposals with an eagerness to close the sale and celebrate the win
• Native-level English and Italian written and spoken (required), with strong professional judgement in sensitive client and expert-facing communications
• Deep familiarity with and passion for Italy (required), including 3+ years lived or directly relevant professional experience, with a knack for inspiring others to visit.
• Demonstrated autonomous ownership: can triage, decide, and close loops without heavy supervision.Sincere enthusiasm for connecting with clients both via email and over the phone
• Confident with CRM, booking, and communication platforms; fast to learn new systems.
• Comfortable working with data: building a report, reading it, and explaining what it means.
• You are someone who does not stop at the task in front of them. This person spots patterns, brings them to the team, and proposes the process or the tool that fixes the problem for good. Comfort with technology — including AI tools — is central to the role, not a nice to have.
• Resilience and composure—you handle unhappy clients with empathy and a thick skin
• Cultural sensitivity—you have experience and/or interest in working with colleagues and people from around the globe
• A curious, learning-driven mindset—you’d happily be one of our clients yourself

Preferred

• Knowledge of Greece or other Southern Europe destinations.
• Greek or another regional language.
• Experience writing SOPs or training material.
• Background in cultural heritage, art history, archaeology, or a related field.

In exchange, we are thrilled to offer:

• A supportive, mission-oriented work environment with colleagues who care
• Unlimited access to digital lectures and, audio guides, and in-person small group tours
• Annual enrichment stipend to pursue personal and professional interests
• Tech stipend
• Flexible PTO (with no caps, encouraged minimums, and parental leave)
• A remote-first work policy - we have colleagues based in all four corners of the world
• An annual company retreat to connect and celebrate with colleagues in person. (Past locations include New York City, Philadelphia, Lisbon, Barcelona, Mexico City, and Berlin. In 2024 we took the whole company to our birthplace, Rome, to celebrate our 20th anniversary.)

Context Travel is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let us know.

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing.

Log in using your 20four7VA-issued email address to access the portal.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

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Title: CPT-11465 Real Estate Executive & Transaction Support Virtual Assistant

Independent Contractor – CPT-11465 Real Estate Executive & Transaction Support Virtual Assistant/Business Support VA/Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A North Carolina Realtor is seeking an experienced Real Estate Virtual Assistant to serve as a versatile back-office and executive support resource across her real estate business.

The VA will support CRM and database management, transaction and listing coordination, lead and client follow-up, calendar and inbox management, document organization, and recurring administrative workflows.

This is not intended to be an entry-level real estate position. The client specifically wants someone with previous U.S. real estate experience who already understands real estate terminology, transaction workflows, and CRM management and can become increasingly independent after learning her specific systems and processes.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Transaction & Listing Coordination

• Support buyer and seller transactions from beginning through closing
• Prepare, organize, and maintain transaction documentation
• Coordinate required signatures, disclosures, and supporting documents
• Assist with listing entry and MLS-related administration
• Upload property information, photos, and listing materials as needed
• Track transaction deadlines and outstanding requirements
• Coordinate inspections, vendors, appointments, and other transaction activities

CRM, Lead & Client Support

• Maintain and organize the client’s CRM and real estate database
• Update lead and client records, notes, statuses, and follow-up requirements
• Conduct routine lead and client follow-up
• Assist with appointment setting and confirmations
• Maintain organized follow-up workflows and ensure opportunities do not fall through the cracks
• Support the transition or organization of CRM systems as needed

Executive & Administrative Support

• Manage and organize inbox and calendar activity
• Track recurring tasks, deadlines, appointments, and priorities
• Proactively remind the client of outstanding items and required actions
• Follow up with the client when information or approvals are needed
• Identify missing information or errors rather than waiting for instruction
• Maintain organized documents, files, checklists, and recurring workflows
• Follow the client’s established SOPs and systems

Light Marketing Administration (Secondary)

• Schedule and publish client-provided social media content
• Assist with basic email campaign administration
• Maintain marketing calendars and scheduled activities
• Organize marketing materials and assets
• Support administrative marketing tasks without owning content strategy or creation

Proactive Support & Managing Up

• Act as an additional layer of accountability for the client.
• Remind the client about important deadlines, appointments, and outstanding responsibilities.
• Follow up when requested information or approvals have not been provided.
• Flag scheduling conflicts or competing priorities before they become problems.
• Identify tasks that are falling behind and proactively bring them forward.
• Ask appropriate questions when clarification is genuinely needed rather than making assumptions.
• Recommend practical next steps when an issue is identified.
• Present problems clearly along with relevant information needed for the client to make a decision.
• Take ownership of routine processes once trained.
• Anticipate recurring needs based on established workflows and past patterns.

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Strong hands-on experience in U.S. residential real estate required.
• Senior-level experience preferred.
• Strong property management candidates with transferable U.S. real estate experience may also be considered.
• Transaction coordination experience strongly preferred.
• Listing coordination and MLS experience strongly preferred.
• Real estate CRM/database management experience required.
• Experience supporting buyer and seller transactions preferred.
• Executive assistant or high-level administrative support experience preferred.
• Lead and client follow-up experience required.
• Strong written and verbal English communication.
• Strong organizational, project-management, and follow-through skills.
• Ability to manage multiple priorities and deadlines.
• Demonstrated ability to work independently after training.
• Strong attention to detail and accuracy.
• Ability to follow established SOPs while also identifying opportunities to improve workflows.
• Ability to proactively communicate issues, missing information, and upcoming deadlines.

IDEAL CANDIDATE PROFILE

• Highly organized, structured, and process-oriented
• Previous hands-on U.S. residential real estate experience
• Proactive rather than task-dependent
• Comfortable reminding and respectfully pushing the client when action is required
• Able to identify missing information, errors, or follow-ups independently
• Strong CRM and database-management skills
• Excellent attention to detail
• Comfortable supporting multiple areas of a real estate business
• Interested in becoming a dedicated, long-term back-office resource

APPLICATION SOFTWARE KNOWLEDGE / REQUIRED

• Lone Wolf
• Keller Williams Command – Familiarity Preferred
• MLS Platforms
• Real Estate Transaction Management Systems
• LastPass
• Microsoft Office
• Google Workspace
• Social Media Scheduling Tools

Work Schedule

• Contracted Hours per Week: 20 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: Flexible EST Business Hours – TBD

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Real Estate VA
• REQUESTED EXPERIENCE TIER LEVEL: Senior Level
• Contracted Hours per Week: 20 hours/week
• Daily Working Time: Flexible EST Business Hours – TBD
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: Female
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-B (Native or near native English accent required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

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EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

Intake is the first point of contact for injured claimants and the engine that converts inbound leads into signed clients. We’re looking for a Senior Manager, Intake to own the performance, scale, and quality of a large, distributed intake operation that spans in-house staff and nearshore/BPO partners.

This is a hands-on leadership role for someone who has run high-volume intake or contact-center teams at scale, knows how to get the most out of outsourced and nearshore vendors, and is fluent in the systems and technology that keep a modern intake operation running. You’ll be measured on speed, conversion, quality, and client experience, and you’ll have the mandate to redesign process and tooling to move all four.

What You’ll Do

Lead the intake operation

• Manage a large, multi-site intake team (in-house and remote), including team leads, supervisors, and intake specialists across time zones.

• Own daily service levels, staffing coverage, and schedule adherence across a high-volume, extended-hours (often 24⁄7) operation.

• Coach and develop supervisors; build career paths, performance plans, and a culture of accountability and empathy toward injured clients.

Manage nearshore / BPO partnerships

• Own the day-to-day relationship with nearshore and BPO vendors, defining SLAs, KPIs, and vendor scorecards, and holding partners accountable to them.

• Lead vendor selection, onboarding, ramp planning, and capacity forecasting; partner on hiring profiles, training curricula, and quality calibration.

• Manage bilingual (English/Spanish) intake coverage and ensure consistent quality and compliance across all sites, regardless of location or vendor.

• Conduct regular business reviews (WBRs/QBRs) and drive continuous improvement on cost-per-signed-case and conversion.

Own performance and metrics

• Define, track, and improve core intake KPIs: speed-to-lead, contact and connect rates, lead-to-retainer conversion, sign-up/retention rate, abandonment, and quality/QA scores.

• Build dashboards and reporting that give leadership real-time visibility into pipeline, funnel drop-off, and vendor performance.

• Diagnose bottlenecks across the funnel and run experiments to lift conversion and reduce time-to-sign.

Own the systems and process

• Serve as the operational owner of the intake tech stack, CRM/case-management, lead management and routing, telephony/dialer, e-signature, and workforce-management tools.

• Design and document intake workflows, call scripts, screening criteria, disqualification logic, lead routing, and follow-up cadences.

• Partner with cross-functional stakeholders to configure and optimize systems, automate manual steps, and ensure clean data flow from first contact through signed retainer.

• Build and maintain a QA/call-monitoring program with scorecards, calibration sessions, and coaching feedback loops.

Partner cross-functionally

• Work closely with Marketing on lead quality, source performance, and speed-to-lead handoffs.

• Coordinate with Case Management / Legal on clean case handoffs, sign-up packets, and documentation standards.

• Ensure the operation stays compliant with applicable rules on client solicitation, consent, call recording, and data privacy.

What You Bring

• 6+ years of intake, contact-center, or client-services operations experience, including 3+ years managing large teams (typically 30+ agents directly or through supervisors).

• Personal injury, mass tort, or legal-services intake experience.

• Bilingual (English/Spanish) or experience managing bilingual/LATAM nearshore operations.

• Direct experience managing nearshore and/or BPO/outsourced teams, including SLA definition, vendor management, scorecards, and capacity/ramp planning.

• Proven track record managing large remote/distributed teams and hitting service levels across multiple sites and time zones.

• Working command of the systems that govern an intake operation, CRM / case-management platforms (e.g., Litify, Salesforce, Filevine, SmartAdvocate, CasePeer, Lead Docket), dialers/telephony (e.g., Five9, Genesys, RingCentral, Twilio), lead-routing, e-signature, and workforce-management tooling.

• Fluency with intake/contact-center metrics and the ability to turn data into action.

• Strong people-leadership, coaching, and communication skills.

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family.

• Additional insurance coverage options for life, accident, or critical illness.

• Flexible paid time off, sick leave, short-term and long-term disability.

• 10 US observed holidays, and Canadian statutory holidays by province.

• A home office stipend.

• 401(k) for US-based employees and RRSP for Canada-based employees.

• Paid parental leave.

• A local in-person meet-up program.

• Hubs in San Francisco and Toronto.

(Please note the above benefits & perks are for full-time employees)

Notice to Candidates:

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page .

Please note that EvenUp may use AI notetakers and other recording devices in the recruiting process. If you interview with us, with your consent, we may record your conversations and summarize them into notes for internal use. Recording is optional, and declining will not affect your candidacy.

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.