Who We Are:

Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24⁄5 trading, and more.

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We’re deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.

Our Team Members:

We’re a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!

We’re searching for passionate individuals eager to contribute to Alpaca’s rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

Your Role

Build Alpaca’s internal infrastructure and developer platform as a product. You own the product definition and platform maturity strategy, the intake, the backlog, and the multi-quarter roadmap for Platform & Infrastructure, and you put the rails in place so DevOps, Platform, and Infrastructure teams, and the customers know what to prioritize next. Partnering directly with the VP of Engineering.

Alpaca is building infrastructure for programmable finance at global scale: new countries, global markets, products that must stay centralized, and products that must be deployable in any region. This seat exists so that work has a product owner — platform maturity, CI/CD, cost efficiency and attribution, and the infrastructure dependencies that product engineering keeps discovering too late.

Things You Get To Do

Own infrastructure as a product. Define and evolve a platform maturity model in the open. Internal customers are Alpaca engineers. The north star matches the Platform & Infrastructure charter: self-serve infrastructure on paved golden paths – any engineer can build, ship, authenticate, observe, and scale a service without filing a ticket. You are the product owner for Foundational Infrastructure inside the TPM team: efficiency ( cost attribution / chargeback) and the KPIs that prove the platform is getting easier to consume ( full CI/CD delivery and adoption).

Build the rails for monthly delivery. Teams already carve capacity for on-call, support, and upgrades. What remains is discovery and delivery. You make the next pull from a living roadmap obvious. You keep the central backlog and intake sane. You surface platform and infrastructure dependencies before they become surprises on someone else’s roadmap.

Drive platform maturity until maintenance windows disappear. Short term you will feel the pain of coordinating maintenance windows, runbooks, and market-hours constraints — because you cannot eliminate what you have not operated. The goal is 24⁄7 deployability across open and closed markets, globally.

Make the cost a first-class product surface. Work with infrastructure engineering and Finance on attribution, chargeback, and efficiency. This requires technical judgment: you have to understand why a node, a database, or a pipeline costs what it costs. Cost is one program, not the whole job.

Raise CI/CD and developer-platform adoption. Full CI/CD delivery and adoption is a stated KPI for this seat. Partner with DevOps App (ArgoCD, service mesh, API gateway) and Platform (AuthX, event streaming, DevEx) so golden paths get used, not documented and ignored.

Make infrastructure portable for global scale. Distinguish what must stay centralized to serve all of Alpaca from what must be packaged and deployable in new markets Alpaca will expand to.

Who You Are (Must-Haves)

• 7+ years as a TPM, product manager technical, or equivalent, with a substantial portion of that time owning infrastructure, platform or developer experience.
• You have owned a multi-team backlog, intake, and roadmap, and you have run a planning cadence that teams actually use.
• You are technically fluent to be an equal partner to senior/staff engineers on compute infra, deployment pipelines (CI/CD), data stores, networking, and cost drivers. While you do not need to write production Terraform; you do need to know when a proposal is hand-wavy.
• You get things done without a reporting line. You have influenced platform adoption across many teams.
• You write and operate with crisp scope. You can say what this role does not own and still leave no gap.
• You have worked in a market-hours-sensitive or regulated production environment, or another domain where deploy windows, change risk, and customer trust are real constraints.
• You use AI and automation to remove program toil rather than add tooling.

Who You Might Be (Nice-to-Haves)

• You have stood up a platform-maturity model, paved-path program, or internal developer platform.
• You have eliminated or dramatically reduced maintenance windows or change-freeze culture in a production org.
• Multi-region or multi-entity infrastructure: packaging a platform so a new region or booking center can be stood up without a hero project.
• Capital markets, brokerage, or other FinTech infrastructure.

How We Take Care of You:

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Recruitment Privacy Policy

We’re hiring a VP, Marketplace ICHRA General Manager to join our Lucie team.

Lucie is the first all-in-one storefront designed to give consumers, businesses, and employees total control over their healthcare. We’ve replaced the “one-size-fits-all” model with a curated menu of medical, dental, vision, and supplemental products to help individuals build a custom bundle that actually protects their wallets. Lucie Inc. is part of Oscar Health (NYSE: OSCR), a leading healthcare technology company built on a full-stack platform and a relentless focus on member experience.

About the role:

The VP, Marketplace ICHRA General Manager is a critical executive leader responsible for running and growing the Individual Coverage Health Reimbursement Arrangement (ICHRA) business for Lucie Health Marketplace. Reporting directly to the President of Lucie, this role maintains full strategic and operational ownership over Lucie’s end-to-end ICHRA business line.

This role requires a proven executive with deep expertise in ICHRA, health insurance technology, and scaling high-performing commercial and business operations teams. It offers a unique opportunity to lead a growth-focused business unit backed by proven proprietary platform technology. The ideal candidate will have the autonomy to build, scale, and lead a market-defining business line positioned at the critical intersection of individual health marketplaces and employer-sponsored benefits.

Work Location: This is a remote position, open to candidates who reside in: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, or Washington, D.C.. A hybrid work schedule, with 3 days of in-office work per week, may be required depending on your metro area. #LI-Remote

Pay Transparency: The base pay for this role is: $240,000 - $315,000 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program, company equity grants and annual performance bonuses.

Responsibilities:

• Own Business Strategy & GTM Execution: Drive the commercial design, product positioning, and long-term go-to-market strategy to scale Lucie’s market share in the growing ICHRA landscape
• Expand Distribution Channels: Identify, secure, and manage high-value business development relationships, including third-party administrators, agents/agencies, and employers
• Align Product with Market Demand: Act as the strategic bridge between market demand and technical execution, collaborating with Product and Engineering leaders to build a scalable, seamless, and best-in-class enrollment experience
• Lead Commercial Enablement: Oversee B2B marketing initiatives, broker training frameworks, and automated onboarding workflows to drive platform adoption and increase user utilization
• Execute Upward Communication: Manage financial and operational performance metrics for the business line, regular reporting on progress, and presenting business results to executive leadership
• Build and Manage a High-Performing Team: Recruit, mentor, and lead a cross-functional division spanning account management, partnership sales, tech, and business operations specialists
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements:

• Work Experience: 15+ years of corporate experience, with clear progression leading high-growth business units, SaaS verticals, or commercial strategy divisions
• Industry Expertise: At least 5+ years of dedicated experience within health insurance, insurance technology (InsurTech), or the employee benefits space
• Subject Matter Expertise: Deep operational understanding of ICHRA regulations, defined-contribution health strategies, and individual/group health distribution networks
• Leadership Track Record: Proven experience scaling a complex business line or digital platform from early-stage manual operations into a highly optimized, repeatable commercial engine

Bonus points:

• Work Experience: Prior experience explicitly working within an Enhanced Direct Enrollment (EDE) platform environment, a major FMO/GA network, or an established ICHRA administration vendor
• Systems & Operations: Familiarity with modern enterprise healthcare technology architecture, digital marketplaces, and data-driven product management
• Regulatory Knowledge: Strong working knowledge of CMS guidelines, ACA compliance requirements, and healthcare administration workflows
• Education: Bachelor’s or Master’s degree in Business Administration, Healthcare Administration, or a technically adjacent field

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraudhere.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We’re on a mission to change health care – an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.

Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale.

With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure.

Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit couchbase.com and follow us on LinkedIn and X.

Want to be part of our story? Apply today!

Principal Product Manager, Couchbase Mobile

Location: Remote — US-based

About the Role

Couchbase is hiring a Principal Product Manager to own execution for the Couchbase Mobile portfolio — Couchbase Lite, Sync Gateway / Capella App Services, and Edge Server. This is a mature, widely-adopted portfolio, and this Principal-level role owns the execution rigor — release quality, developer experience, and technical depth of requirements — that keeps it excellent as it grows to support edge and on-device AI use cases.

The portfolio spans a full cloud-to-edge-to-device data layer: Couchbase Lite is the embedded database inside mobile, desktop, and web apps; Sync Gateway and Capella App Services provide self-managed and fully managed sync backends; and Edge Server is our lightweight, resource-constrained edge database for environments. Increasingly, these products also need to support AI-powered applications running at the edge, where data has to stay local, fast, and always available. You’ll need a real point of view on how to extend the portfolio, grounded in hands-on technical judgment.

Responsibilities

• Turn product strategy for the Couchbase Mobile portfolio (Couchbase Lite, Sync Gateway, Capella App Services, Edge Server) into a detailed, well-sequenced roadmap, and drive it through to shipped, adopted product with rigor.
• Own end-to-end execution day-to-day: write detailed technical product requirements, partner closely with engineering and design, validate pre-release features hands-on, and contribute to the operational cadence (JIRA, sprint/roadmap reviews, agile ceremonies).
• Bring operational excellence to a mature, multi-product portfolio — tighten release quality, close gaps in documentation and developer experience, and systematically remove friction that’s built up across established products.
• Shape how the portfolio supports on-device and edge AI use cases, and turn that into concrete, engineering-ready requirements that keep the mobile/edge products relevant as AI moves to the edge.
• Work directly with customers and prospects to pressure-test use cases and turn them into functional requirements and clear build/don’t-build calls.
• Be the first line of product ownership on live customer escalations — working directly with field, sales, and support leadership to unblock accounts, and driving fixes through engineering.
• Act as the portfolio’s lead technical evangelist: represent Couchbase Mobile in talks, webinars, technical content, and arm sales, solutions engineering, and marketing with the training and positioning they need.
• Represent the portfolio in cross-org planning with senior leadership — this is leadership through execution excellence and technical depth, not people management.

What You Need

• 8+ years of product management experience, with a track record of driving flawless execution for a mature product or portfolio at scale — distributed systems, databases, or developer platforms strongly preferred.
• In addition to the PM experience above, 3+ years of hands-on software development experience — writing or architecting production applications yourself, not just working alongside engineers who do.
• Demonstrated ability to take an already-successful, mature product and materially improve how well it’s executed — release quality, operational rigor, developer experience — not just an ability to conceive new products from scratch.
• A genuine technical/developer background: you’ve built or architected client-side applications (mobile, desktop, or web) yourself, and you’re comfortable prototyping. Fluency in client mobile app technologies (Flutter, KMM etc) is a plus.
• Practical understanding of the concepts behind complex distributed systems — high availability, disaster recovery, security and access control — and how they apply not just to mobile/embedded apps but to server-side sync infrastructure (Sync Gateway, Capella App Services). Familiarity with a public cloud platform (AWS, Azure, or GCP).
• A working, opinionated understanding of edge computing and AI concepts relevant to on-device and edge inference — and the judgment to turn that into product strategy rather than buzzwords.
• AI-forward in how you work, not just what you ship: you already use AI tools in your own day-to-day PM process (requirements, research, analysis) and push that adoption across the team.
• Exceptional written and verbal communication skills is a must: equally comfortable in a deep technical design review with engineers and in front of customers, press, or executive leadership.
• Fluency with agile development process and tooling (JIRA or equivalent), and experience operating in a fast-moving, cross-functional org without waiting to be told what to do.
• A high bar for ownership — hard-working, self-directed, and comfortable setting direction under ambiguity and driving alignment across engineering, marketing, and sales without formal authority.
• A strong team player — curious and collaborative, with plenty of good ideas to contribute, and happy to take the time to learn the product and the team.

The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions, and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.

Base Pay Range

$160,000—$188,000 USD

At Couchbase, we believe innovation thrives when diverse perspectives are at the table. We actively encourage applications from individuals of all backgrounds—including women, people of color, LGTBQIA+ professionals, veterans, and individuals with disabilities. If you see a role that excites you, but don’t meet every qualification, we still encourage you to apply.

Studies show underrepresented talent is less likely to apply unless they meet all the criteria. We encourage you to apply if you’re excited about the role and can bring strong contributions to our team.

If you require reasonable accommodations during the recruitment process, please let your recruiter know—we’re happy to support you.

We value diverse educational and career backgrounds. If your experience aligns with the role’s goals—even if it doesn’t follow a traditional path—we’d love to hear from you.

Why Couchbase?

Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase’s mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers– all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Places to Work Award for the Bay Area and the UK. Couchbase offers a total rewards approach to benefits  that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include:

• Generous Time Off Program - Flexibility to care for you and your family
• Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*
• Financial Planning - Retirement program* and Business Travel Insurance
• Career Growth - Be valued, Create value approach
• Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.
• And much more!

*Note: some programs are not applicable to all countries. Please discuss with a Couchbase recruiter to learn more.

Learn more about Couchbase:

News and Press Releases

Couchbase Capella

Couchbase Blog

Investors

Disclaimer:

Couchbase is committed to being an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Join an impact initiative group and experience the amazing feeling of Couchbase can-do culture.

By using this website and submitting your information, you acknowledge our Candidate Privacy Notice and understand your personal information may be processed in accordance with our Candidate Privacy Notice following guidelines in your country of application.

Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale.

With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure.

Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit couchbase.com and follow us on LinkedIn and X.

Want to be part of our story? Apply today!

Principal Product Manager, Couchbase Mobile

Location: Remote — US-based

About the Role

Couchbase is hiring a Principal Product Manager to own execution for the Couchbase Mobile portfolio — Couchbase Lite, Sync Gateway / Capella App Services, and Edge Server. This is a mature, widely-adopted portfolio, and this Principal-level role owns the execution rigor — release quality, developer experience, and technical depth of requirements — that keeps it excellent as it grows to support edge and on-device AI use cases.

The portfolio spans a full cloud-to-edge-to-device data layer: Couchbase Lite is the embedded database inside mobile, desktop, and web apps; Sync Gateway and Capella App Services provide self-managed and fully managed sync backends; and Edge Server is our lightweight, resource-constrained edge database for environments. Increasingly, these products also need to support AI-powered applications running at the edge, where data has to stay local, fast, and always available. You’ll need a real point of view on how to extend the portfolio, grounded in hands-on technical judgment.

Responsibilities

• Turn product strategy for the Couchbase Mobile portfolio (Couchbase Lite, Sync Gateway, Capella App Services, Edge Server) into a detailed, well-sequenced roadmap, and drive it through to shipped, adopted product with rigor.
• Own end-to-end execution day-to-day: write detailed technical product requirements, partner closely with engineering and design, validate pre-release features hands-on, and contribute to the operational cadence (JIRA, sprint/roadmap reviews, agile ceremonies).
• Bring operational excellence to a mature, multi-product portfolio — tighten release quality, close gaps in documentation and developer experience, and systematically remove friction that’s built up across established products.
• Shape how the portfolio supports on-device and edge AI use cases, and turn that into concrete, engineering-ready requirements that keep the mobile/edge products relevant as AI moves to the edge.
• Work directly with customers and prospects to pressure-test use cases and turn them into functional requirements and clear build/don’t-build calls.
• Be the first line of product ownership on live customer escalations — working directly with field, sales, and support leadership to unblock accounts, and driving fixes through engineering.
• Act as the portfolio’s lead technical evangelist: represent Couchbase Mobile in talks, webinars, technical content, and arm sales, solutions engineering, and marketing with the training and positioning they need.
• Represent the portfolio in cross-org planning with senior leadership — this is leadership through execution excellence and technical depth, not people management.

What You Need

• 8+ years of product management experience, with a track record of driving flawless execution for a mature product or portfolio at scale — distributed systems, databases, or developer platforms strongly preferred.
• In addition to the PM experience above, 3+ years of hands-on software development experience — writing or architecting production applications yourself, not just working alongside engineers who do.
• Demonstrated ability to take an already-successful, mature product and materially improve how well it’s executed — release quality, operational rigor, developer experience — not just an ability to conceive new products from scratch.
• A genuine technical/developer background: you’ve built or architected client-side applications (mobile, desktop, or web) yourself, and you’re comfortable prototyping. Fluency in client mobile app technologies (Flutter, KMM etc) is a plus.
• Practical understanding of the concepts behind complex distributed systems — high availability, disaster recovery, security and access control — and how they apply not just to mobile/embedded apps but to server-side sync infrastructure (Sync Gateway, Capella App Services). Familiarity with a public cloud platform (AWS, Azure, or GCP).
• A working, opinionated understanding of edge computing and AI concepts relevant to on-device and edge inference — and the judgment to turn that into product strategy rather than buzzwords.
• AI-forward in how you work, not just what you ship: you already use AI tools in your own day-to-day PM process (requirements, research, analysis) and push that adoption across the team.
• Exceptional written and verbal communication skills is a must: equally comfortable in a deep technical design review with engineers and in front of customers, press, or executive leadership.
• Fluency with agile development process and tooling (JIRA or equivalent), and experience operating in a fast-moving, cross-functional org without waiting to be told what to do.
• A high bar for ownership — hard-working, self-directed, and comfortable setting direction under ambiguity and driving alignment across engineering, marketing, and sales without formal authority.
• A strong team player — curious and collaborative, with plenty of good ideas to contribute, and happy to take the time to learn the product and the team.

The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions, and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.

Base Pay Range

$160,000—$188,000 USD

At Couchbase, we believe innovation thrives when diverse perspectives are at the table. We actively encourage applications from individuals of all backgrounds—including women, people of color, LGTBQIA+ professionals, veterans, and individuals with disabilities. If you see a role that excites you, but don’t meet every qualification, we still encourage you to apply.

Studies show underrepresented talent is less likely to apply unless they meet all the criteria. We encourage you to apply if you’re excited about the role and can bring strong contributions to our team.

If you require reasonable accommodations during the recruitment process, please let your recruiter know—we’re happy to support you.

We value diverse educational and career backgrounds. If your experience aligns with the role’s goals—even if it doesn’t follow a traditional path—we’d love to hear from you.

Why Couchbase?

Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase’s mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers– all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Places to Work Award for the Bay Area and the UK. Couchbase offers a total rewards approach to benefits  that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include:

• Generous Time Off Program - Flexibility to care for you and your family
• Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*
• Financial Planning - Retirement program* and Business Travel Insurance
• Career Growth - Be valued, Create value approach
• Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.
• And much more!

*Note: some programs are not applicable to all countries. Please discuss with a Couchbase recruiter to learn more.

Learn more about Couchbase:

News and Press Releases

Couchbase Capella

Couchbase Blog

Investors

Disclaimer:

Couchbase is committed to being an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Join an impact initiative group and experience the amazing feeling of Couchbase can-do culture.

By using this website and submitting your information, you acknowledge our Candidate Privacy Notice and understand your personal information may be processed in accordance with our Candidate Privacy Notice following guidelines in your country of application.

GTM Manager / Head of GTMEmployment type: Full-time Location: Remote About our ClientOur client builds data generation and evaluation systems for Physical AI and robotics.

JoinphData, a remote-first data and AI consultancy company with employees across the United States, Latin America, and India.

Description

About ShortPoint

ShortPoint is a design software company that helps teams build beautiful intranet sites inside Microsoft 365, SharePoint, and Microsoft Teams. We are a remote-first, globally distributed team certified as a Great Place to Work and ranked #4 out of 15 Best Workplaces in Technology in the GCC, with regional offices in Dubai, Lviv, Ann Arbor, and London. We believe teamwork makes the dream work, and we keep our teams in sync and winning at scale. We are looking for a meticulous, proactive, and technically grounded Technical Product Manager to join our product team and work directly with our Product Director to keep our product engine running with precision and a great eye for design.

Role Overview

We are seeking a hands-on Technical Product Manager to support the Product Director across the full product lifecycle. You will run and manage product meetings, turn ideas and discussions into clear, well-written user stories, create mockups with the help of modern AI tools, and keep everyone informed on the status of upcoming releases.

The ideal candidate combines strong product craft with genuine design sensibility and a solid technical foundation: you can follow engineering discussions with ease, reason about APIs and architecture, and dig into technical details when the situation calls for it. The stronger your technical depth, the better. You will bridge the gap between engineering, UI/UX design, and business priorities, and you should be comfortable working AI-first across your daily workflow.

Key Responsibilities

• Product Execution: Assist with the day-to-day product cadence alongside the Product Director, from meeting management and follow-ups through backlog grooming, story writing, and release tracking

• Story Writing: Write detailed, unambiguous user stories and acceptance criteria in Linear, and keep the backlog organized and sprint-ready

• Release Communication: Track release progress across engineering and QA, and proactively inform stakeholders of status, risks, and timelines

• AI-Assisted Design: Create wireframes and mockups using AI design and prototyping tools, and apply a strong eye for UI/UX to keep the product intuitive and polished (you will be asked to demonstrate this in the interview)

• AI Process Improvement: Being able to contribute to our processes by utilizing AI (Claude/ChatGPT work) to analyze data, close gaps, and resolve bottlenecks.

Requirements

Required Qualifications & Experience

⚠️ Mandatory Screening Criteria: Candidates who do not meet the experience and background requirements below will not be considered.

• Total Experience: Minimum of 3 years of hands-on product management experience specifically within software/SaaS environments

• Industry Background: Must have direct experience working on B2B SaaS products; familiarity with Microsoft 365, SharePoint, or intranet products is a strong plus

• Tools & Ecosystems: Advanced, hands-on proficiency with Linear (or a similar agile tracking tool), GitHub, and Claude (CLI and app) or comparable AI tooling

• Design Literacy: Strong eye for design, foundational knowledge of UI/UX workflows, and proven ability to produce mockups with AI-assisted tools

• Technical Foundation: A solid technical background with strong software development familiarity; able to hold your own in discussions about APIs, web technologies, and architecture with engineers. Deeper hands-on experience, such as with JavaScript/React or the Microsoft 365/SharePoint ecosystem, is a significant advantage

• Include the word ‘compass’ in your application response to confirm you have read this posting carefully.

• Big Plus: A Claude Code or Codex project of your own that you can showcase and explain in the interview

• Location: Fully remote role; work from anywhere with reasonable overlap with the team

Help Us Build The Future of Travel

At Airalo, we’re making it easier for people to stay connected wherever they travel. As the world’s first eSIM store, we help millions of travelers access affordable mobile data in 200+ countries and regions around the world.

Today, we’re a team of 400+ people across 60+ countries, building a product used by travelers every day. We’ve grown quickly, but we’ve worked hard to keep what matters: trust, ownership, and the freedom for people to do great work without unnecessary layers or bureaucracy.

We’re fully remote by design, genuinely global, and united by a shared mission to make travel simpler for everyone.

Your Next Destination

• Location: Remote.
• Contract: Full-time, permanent.
• Benefits: Learn more about our benefits here in this link - https://airalo-public.notion.site/Benefits-25396a97ffca81fb9bc1f0be479f1be3?pvs=74
• Languages: English is our main working language day to day, so you’ll need to be comfortable communicating in it both in meetings and async.

We are seeking a versatile Solution Architect to lead the localized adaptation and system integration of our Global MVNO Core. Your mission is to ensure that our platform (HSS, DRA, PGW) isn’t just “connected,” but fully optimized for specific local market requirements.

In this role, you will bridge the gap between our standardized engineering sprints and the diverse, custom-heavy needs of local MNOs, regulators, and partners. You will provide the “Functional Why and What” to the Core Network Engineers, allowing them to focus on the technical architecture while you ensure all regional mandates and interconnectivity specifications are met.

Responsibilities:

• Acting as the primary conduit between legal/regulatory findings and the Core Network team, translating regional mandates into clear functional requirements and ensuring alignment across stakeholders.
• Leading requirement discovery workshops with local MNOs, regulators, and internal teams to define scope, priorities, and implementation approach.
• Comparing local regulatory requirements against existing platform capabilities and collaborating with Core Engineers to identify necessary enhancements, trade-offs, and phased delivery options.
• Creating high-level technical workflows and flowcharts for regulatory services (e.g., MNP, Lawful Interception) to guide engineering teams and drive consistent implementation patterns.
• Defining business rules and data exchange requirements for Number Portability (MNP) and specifying functional needs for voice/SMS routing, including edge cases and exception handling.
• Defining data points and reporting frequencies required by local authorities, ensuring the engineering team builds the necessary data extraction tools and validation checks.
• Leading the definition of acceptance criteria, test scenarios, and sign-off requirements to ensure that technical delivery successfully satisfies the specific regulatory hurdles of each country.
• Managing the technical-regulatory checklist for various countries simultaneously, ensuring all dependencies are captured for the development sprint and risks are proactively escalated.
• Coordinating with local central databases and external partners to ensure interworking specifications meet local quality-of-service mandates and integration readiness milestones.
• Mentoring and upskilling Solution Analysts and cross-functional delivery teams on best practices for writing user stories, functional specifications, and traceability from regulation to implementation.
• Providing functional leadership to development teams by clarifying intent, reviewing stories/acceptance criteria, and supporting solution design decisions that balance compliance, scalability, and maintainability.

Must haves:

• 7+ years of experience as a Technical Business Analyst or Solution Architect, preferably within the Telecom or Tech industry.
• Proven ability to synthesize complex regulatory documents into actionable engineering tasks.
• Comfortable discussing technical concepts such as SIP, SMS routing, and MNP databases with engineers.
• Highly skilled in writing clear User Stories, Functional Specs, and managing Jira tickets that an engineering team can execute against.
• Experience or deep interest in international roaming, interconnectivity, and the nuances of varying global telecom markets.
• Ability to create clear, structured technical documentation and process flowcharts.
• Experience coaching and mentoring members of the team
• Ability to act as a liaison between legal, product, and engineering teams.
• Good verbal and written communication skills in English.

Nice to have:

• Prior work experience in MVNO or Mobile Core environments.
• Experience with GSMA standards and eSIM technology.
• Familiarity with Lawful Interception (LI) and regional compliance reporting.

$772,000 - $1,158,000 a year

At Airalo, we believe in roaming-free recruitment. Just as we provide clear connectivity for travelers, we provide clear salary ranges for our candidates. 🌍

This role is remote and open to candidates across our supported locations in LATM. The range below reflects the full salary range for this role across the countries where it’s available:

📍 Mexico: 772,000 – 1,158,000 MXN

📍 Brazil: 194,400 – 291,600 BRL

📍 Colombia 132,707,200 – 199,060,800 COP

Your Home Destination: 🛫 Local market rates and cost of living vary. Your specific range within this band depends on where you’re based, and there’s room to discuss what’s right for the person and the role. We’ll walk through your range together on your first call with our Talent team so we’re aligned for takeoff! 🎒✨

Why People Join Us

We started Airalo to make staying connected effortless, wherever you are in the world. Today, millions of travelers rely on our eSIMs, and many of the people building the product were customers first.

Our team spans 60+ countries, united by a shared belief that great work happens when people are trusted to own what they do. There’s trust to own what you do, space to focus without constant layers of process, and a clear sense of what you’re responsible for from day one.

As Airalo continues to grow, so do the opportunities to learn, take on new challenges, and make a real impact - from anywhere in the world.

Before You Hit Apply

By applying, you acknowledge and agree that, in case of successful application, Airalo may request to run background checks as a condition for entering into an agreement with you. Rest assured that these checks will only occur upon your prior consent and at the end of the selection process, and will be strictly limited to what is allowed under the laws that are applicable to you. All data that you share or that we collect in connection with such checks will be processed in accordance with our Privacy Policy, available here: www.airalo.com/more-info/privacy-policy?srsltid=AfmBOooBT0rXAj1FaNelZ3VfN0wvhwzvAoxdtHnOKSVETpiSjiXVuycy

We sincerely thank all applicants in advance for submitting their interest in this opportunity. Airalo is an equal-opportunity employer and values diversity, equity & inclusion. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations upon request for individuals with disabilities throughout our job interview process.

At Airalo, we use AI-assisted tools as part of our recruitment process. Your application will be reviewed using tools that help our recruiters analyze and organize CV information. These tools support, but do not replace, human judgment; all hiring decisions are made by humans. If you progress to an interview, we may use tools to generate AI-assisted notes -  you can opt out of these. For more information on how we handle your data, please see our Privacy Policy: https://www.airalo.com/more-info/privacy-policy.

Help Us Build The Future of Travel

At Airalo, we’re making it easier for people to stay connected wherever they travel. As the world’s first eSIM store, we help millions of travelers access affordable mobile data in 200+ countries and regions around the world.

Today, we’re a team of 400+ people across 60+ countries, building a product used by travelers every day. We’ve grown quickly, but we’ve worked hard to keep what matters: trust, ownership, and the freedom for people to do great work without unnecessary layers or bureaucracy.

We’re fully remote by design, genuinely global, and united by a shared mission to make travel simpler for everyone.

Your Next Destination

• Location: Remote.
• Contract: Full-time, permanent.
• Benefits: Learn more about our benefits here in this link - https://airalo-public.notion.site/Benefits-25396a97ffca81fb9bc1f0be479f1be3?pvs=74
• Languages: English is our main working language day to day, so you’ll need to be comfortable communicating in it both in meetings and async.

We are seeking a versatile Solution Architect to lead the localized adaptation and system integration of our Global MVNO Core. Your mission is to ensure that our platform (HSS, DRA, PGW) isn’t just “connected,” but fully optimized for specific local market requirements.

In this role, you will bridge the gap between our standardized engineering sprints and the diverse, custom-heavy needs of local MNOs, regulators, and partners. You will provide the “Functional Why and What” to the Core Network Engineers, allowing them to focus on the technical architecture while you ensure all regional mandates and interconnectivity specifications are met.

Responsibilities:

• Acting as the primary conduit between legal/regulatory findings and the Core Network team, translating regional mandates into clear functional requirements and ensuring alignment across stakeholders.
• Leading requirement discovery workshops with local MNOs, regulators, and internal teams to define scope, priorities, and implementation approach.
• Comparing local regulatory requirements against existing platform capabilities and collaborating with Core Engineers to identify necessary enhancements, trade-offs, and phased delivery options.
• Creating high-level technical workflows and flowcharts for regulatory services (e.g., MNP, Lawful Interception) to guide engineering teams and drive consistent implementation patterns.
• Defining business rules and data exchange requirements for Number Portability (MNP) and specifying functional needs for voice/SMS routing, including edge cases and exception handling.
• Defining data points and reporting frequencies required by local authorities, ensuring the engineering team builds the necessary data extraction tools and validation checks.
• Leading the definition of acceptance criteria, test scenarios, and sign-off requirements to ensure that technical delivery successfully satisfies the specific regulatory hurdles of each country.
• Managing the technical-regulatory checklist for various countries simultaneously, ensuring all dependencies are captured for the development sprint and risks are proactively escalated.
• Coordinating with local central databases and external partners to ensure interworking specifications meet local quality-of-service mandates and integration readiness milestones.
• Mentoring and upskilling Solution Analysts and cross-functional delivery teams on best practices for writing user stories, functional specifications, and traceability from regulation to implementation.
• Providing functional leadership to development teams by clarifying intent, reviewing stories/acceptance criteria, and supporting solution design decisions that balance compliance, scalability, and maintainability.

Must haves:

• 7+ years of experience as a Technical Business Analyst or Solution Architect, preferably within the Telecom or Tech industry.
• Proven ability to synthesize complex regulatory documents into actionable engineering tasks.
• Comfortable discussing technical concepts such as SIP, SMS routing, and MNP databases with engineers.
• Highly skilled in writing clear User Stories, Functional Specs, and managing Jira tickets that an engineering team can execute against.
• Experience or deep interest in international roaming, interconnectivity, and the nuances of varying global telecom markets.
• Ability to create clear, structured technical documentation and process flowcharts.
• Experience coaching and mentoring members of the team
• Ability to act as a liaison between legal, product, and engineering teams.
• Good verbal and written communication skills in English.

Nice to have:

• Prior work experience in MVNO or Mobile Core environments.
• Experience with GSMA standards and eSIM technology.
• Familiarity with Lawful Interception (LI) and regional compliance reporting.

$772,000 - $1,158,000 a year

At Airalo, we believe in roaming-free recruitment. Just as we provide clear connectivity for travelers, we provide clear salary ranges for our candidates. 🌍

This role is remote and open to candidates across our supported locations in LATM. The range below reflects the full salary range for this role across the countries where it’s available:

📍 Mexico: 772,000 – 1,158,000 MXN

📍 Brazil: 194,400 – 291,600 BRL

📍 Colombia 132,707,200 – 199,060,800 COP

Your Home Destination: 🛫 Local market rates and cost of living vary. Your specific range within this band depends on where you’re based, and there’s room to discuss what’s right for the person and the role. We’ll walk through your range together on your first call with our Talent team so we’re aligned for takeoff! 🎒✨

Why People Join Us

We started Airalo to make staying connected effortless, wherever you are in the world. Today, millions of travelers rely on our eSIMs, and many of the people building the product were customers first.

Our team spans 60+ countries, united by a shared belief that great work happens when people are trusted to own what they do. There’s trust to own what you do, space to focus without constant layers of process, and a clear sense of what you’re responsible for from day one.

As Airalo continues to grow, so do the opportunities to learn, take on new challenges, and make a real impact - from anywhere in the world.

Before You Hit Apply

By applying, you acknowledge and agree that, in case of successful application, Airalo may request to run background checks as a condition for entering into an agreement with you. Rest assured that these checks will only occur upon your prior consent and at the end of the selection process, and will be strictly limited to what is allowed under the laws that are applicable to you. All data that you share or that we collect in connection with such checks will be processed in accordance with our Privacy Policy, available here: www.airalo.com/more-info/privacy-policy?srsltid=AfmBOooBT0rXAj1FaNelZ3VfN0wvhwzvAoxdtHnOKSVETpiSjiXVuycy

We sincerely thank all applicants in advance for submitting their interest in this opportunity. Airalo is an equal-opportunity employer and values diversity, equity & inclusion. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations upon request for individuals with disabilities throughout our job interview process.

At Airalo, we use AI-assisted tools as part of our recruitment process. Your application will be reviewed using tools that help our recruiters analyze and organize CV information. These tools support, but do not replace, human judgment; all hiring decisions are made by humans. If you progress to an interview, we may use tools to generate AI-assisted notes -  you can opt out of these. For more information on how we handle your data, please see our Privacy Policy: https://www.airalo.com/more-info/privacy-policy.

Help Us Build The Future of Travel

At Airalo, we’re making it easier for people to stay connected wherever they travel. As the world’s first eSIM store, we help millions of travelers access affordable mobile data in 200+ countries and regions around the world.

Today, we’re a team of 400+ people across 60+ countries, building a product used by travelers every day. We’ve grown quickly, but we’ve worked hard to keep what matters: trust, ownership, and the freedom for people to do great work without unnecessary layers or bureaucracy.

We’re fully remote by design, genuinely global, and united by a shared mission to make travel simpler for everyone.

Your Next Destination

• Location: Remote.
• Contract: Full-time, permanent.
• Benefits: Learn more about our benefits here in this link - https://airalo-public.notion.site/Benefits-25396a97ffca81fb9bc1f0be479f1be3?pvs=74
• Languages: English is our main working language day to day, so you’ll need to be comfortable communicating in it both in meetings and async.

We are seeking a versatile Solution Architect to lead the localized adaptation and system integration of our Global MVNO Core. Your mission is to ensure that our platform (HSS, DRA, PGW) isn’t just “connected,” but fully optimized for specific local market requirements.

In this role, you will bridge the gap between our standardized engineering sprints and the diverse, custom-heavy needs of local MNOs, regulators, and partners. You will provide the “Functional Why and What” to the Core Network Engineers, allowing them to focus on the technical architecture while you ensure all regional mandates and interconnectivity specifications are met.

Responsibilities:

• Acting as the primary conduit between legal/regulatory findings and the Core Network team, translating regional mandates into clear functional requirements and ensuring alignment across stakeholders.
• Leading requirement discovery workshops with local MNOs, regulators, and internal teams to define scope, priorities, and implementation approach.
• Comparing local regulatory requirements against existing platform capabilities and collaborating with Core Engineers to identify necessary enhancements, trade-offs, and phased delivery options.
• Creating high-level technical workflows and flowcharts for regulatory services (e.g., MNP, Lawful Interception) to guide engineering teams and drive consistent implementation patterns.
• Defining business rules and data exchange requirements for Number Portability (MNP) and specifying functional needs for voice/SMS routing, including edge cases and exception handling.
• Defining data points and reporting frequencies required by local authorities, ensuring the engineering team builds the necessary data extraction tools and validation checks.
• Leading the definition of acceptance criteria, test scenarios, and sign-off requirements to ensure that technical delivery successfully satisfies the specific regulatory hurdles of each country.
• Managing the technical-regulatory checklist for various countries simultaneously, ensuring all dependencies are captured for the development sprint and risks are proactively escalated.
• Coordinating with local central databases and external partners to ensure interworking specifications meet local quality-of-service mandates and integration readiness milestones.
• Mentoring and upskilling Solution Analysts and cross-functional delivery teams on best practices for writing user stories, functional specifications, and traceability from regulation to implementation.
• Providing functional leadership to development teams by clarifying intent, reviewing stories/acceptance criteria, and supporting solution design decisions that balance compliance, scalability, and maintainability.

Must haves:

• 7+ years of experience as a Technical Business Analyst or Solution Architect, preferably within the Telecom or Tech industry.
• Proven ability to synthesize complex regulatory documents into actionable engineering tasks.
• Comfortable discussing technical concepts such as SIP, SMS routing, and MNP databases with engineers.
• Highly skilled in writing clear User Stories, Functional Specs, and managing Jira tickets that an engineering team can execute against.
• Experience or deep interest in international roaming, interconnectivity, and the nuances of varying global telecom markets.
• Ability to create clear, structured technical documentation and process flowcharts.
• Experience coaching and mentoring members of the team
• Ability to act as a liaison between legal, product, and engineering teams.
• Good verbal and written communication skills in English.

Nice to have:

• Prior work experience in MVNO or Mobile Core environments.
• Experience with GSMA standards and eSIM technology.
• Familiarity with Lawful Interception (LI) and regional compliance reporting.

$772,000 - $1,158,000 a year

At Airalo, we believe in roaming-free recruitment. Just as we provide clear connectivity for travelers, we provide clear salary ranges for our candidates. 🌍

This role is remote and open to candidates across our supported locations in LATM. The range below reflects the full salary range for this role across the countries where it’s available:

📍 Mexico: 772,000 – 1,158,000 MXN

📍 Brazil: 194,400 – 291,600 BRL

📍 Colombia 132,707,200 – 199,060,800 COP

Your Home Destination: 🛫 Local market rates and cost of living vary. Your specific range within this band depends on where you’re based, and there’s room to discuss what’s right for the person and the role. We’ll walk through your range together on your first call with our Talent team so we’re aligned for takeoff! 🎒✨

Why People Join Us

We started Airalo to make staying connected effortless, wherever you are in the world. Today, millions of travelers rely on our eSIMs, and many of the people building the product were customers first.

Our team spans 60+ countries, united by a shared belief that great work happens when people are trusted to own what they do. There’s trust to own what you do, space to focus without constant layers of process, and a clear sense of what you’re responsible for from day one.

As Airalo continues to grow, so do the opportunities to learn, take on new challenges, and make a real impact - from anywhere in the world.

Before You Hit Apply

By applying, you acknowledge and agree that, in case of successful application, Airalo may request to run background checks as a condition for entering into an agreement with you. Rest assured that these checks will only occur upon your prior consent and at the end of the selection process, and will be strictly limited to what is allowed under the laws that are applicable to you. All data that you share or that we collect in connection with such checks will be processed in accordance with our Privacy Policy, available here: www.airalo.com/more-info/privacy-policy?srsltid=AfmBOooBT0rXAj1FaNelZ3VfN0wvhwzvAoxdtHnOKSVETpiSjiXVuycy

We sincerely thank all applicants in advance for submitting their interest in this opportunity. Airalo is an equal-opportunity employer and values diversity, equity & inclusion. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations upon request for individuals with disabilities throughout our job interview process.

At Airalo, we use AI-assisted tools as part of our recruitment process. Your application will be reviewed using tools that help our recruiters analyze and organize CV information. These tools support, but do not replace, human judgment; all hiring decisions are made by humans. If you progress to an interview, we may use tools to generate AI-assisted notes -  you can opt out of these. For more information on how we handle your data, please see our Privacy Policy: https://www.airalo.com/more-info/privacy-policy.

About Maze

Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development.

In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today’s AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That’s where Maze comes in.

We believe companies shouldn’t have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision.

Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves.

That’s why Maze was recently named the #1 user research platform in UX Tools’ Design Tools Survey—and why we’re scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as Uber, Amazon, Atlassian, Anthropic & more.

Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce driven by our core values.

Location: Remote , preference for Netherlands, United Kingdom, Ireland, Spain or Portugal.

Key engineering and product teams are based in these locales.

About the Role

Maze customers need to reach the right participants and trust the quality of the people taking part in their studies. Recruitment is a critical part of research.

We’re looking for a Product Lead to own the recruitment and panel experience at Maze. You’ll set the product vision for how customers recruit and manage participants across Maze, working across unmoderated, moderated, AI-moderated, and future research experiences.

This is a highly cross-functional product area that sits at the intersection of product, operations, and our panel partner ecosystem. You’ll work in a trio with Engineering and Design while partnering closely with our Panel Operations team, GTM, Customer Success, Research Partners, and other product teams.

You’ll own the customer and participant experiences as well as the systems behind them, helping Maze deliver a recruitment experience that is high-quality, reliable, and able to scale with increasingly complex customer needs.

You’ll work on:

• Set the product vision and roadmap for recruitment and participant management across Maze.

• Improve participant quality by building stronger feedback loops, quality signals, filtering, and experiences that reduce confusion for participants.

• Make it easier for customers to recruit the audiences they need across different study types, including more complex enterprise use cases.

• Understand panel performance and identify gaps in participant supply, quality, and fulfillment.

• Partner with Panel Operations to continuously improve the tools, workflows, and handoffs used to fulfill recruitment requests.

• Help evaluate and onboard new panel partners and determine where deeper integrations can improve quality, coverage, or efficiency.

• Develop smarter ways to route studies to the right participant supply based on customer and study needs.

• Stay close to the operational side of recruitment so product decisions are grounded in how participant fulfillment actually happens.

• Partner with Sales, Customer Success, and Research Partners on customer needs, recruitment feasibility, packaging, adoption, and opportunities where recruitment capabilities can unlock deals.

• Define and measure success across participant quality, fulfillment, and the overall recruitment experience.

You should apply if:

• You have experience as a Product Lead, or equivalent, owning complex product areas from strategy through execution.

• You’re comfortable working on products that span software, operations, and external partners rather than living entirely within a single product surface.

• You can turn messy, cross-functional problems into a clear product vision and an actionable roadmap.

• You’re comfortable getting close to operational workflows and using what you learn to make better product decisions.

• You have strong product judgment and are comfortable bringing a clear recommendation to the room, even when there isn’t a perfect answer.

• You’re experienced partnering closely with Engineering and Design while bringing stakeholders from across the business into your product process.

• You think in systems and look for scalable product solutions rather than one-off workarounds.

• You’re comfortable balancing customer experience, business needs, operational realities, and technical constraints.

• You thrive in an environment where you can move quickly, make decisions with imperfect information, and continuously learn from customers and internal teams.

Bonus points if you have:

• Experience with user research or research participant recruitment.

• Experience building products with a meaningful operational component.

• Marketplace or supply-and-demand product experience.

• Experience working with external partners, vendors, or integrations that are critical to the customer experience.

• Experience building products for enterprise customers with complex requirements.

Inclusivity and Pay

At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we’d still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture.

Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package.

Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations.

Why Maze is unique

• Early-stage startup: You will join an early-stage startup with less than 150 team members. This means you’ll have the unique opportunity to directly impact success and help shape the future of Maze.

• Market disruption: We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there’s finally a groundswell building around a path forward that eliminates this compromise - and Maze is leading the charge.

• Product-market Fit: Maze is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisions

Benefits

• Health insurance with international coverage, vision, and dental: 100% of the team member premium paid

  • For some locations, coverage options vary, please see our benefits pages for more information

• Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24⁄7 access to resources

• Life and Disability Insurance, 100% of the team member premium paid

• Flexible time off

• Meaningful equity

• Company retreats, fully paid for by Maze

• New MacBook (laptop), paid for by Maze

• Paid Family leave: 16 weeks for birth or adoptive parents

• $500/month to be used for dependent health insurance coverage

  • If you don’t have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a-maze-ing benefits - gym memberships, co-working spaces, food, travel, whatever!

• $1,500 remote work setup fund to ensure you can set up a productive work space

• Flexible work schedule where you manage your own working hours

• Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more

• Virtual social engagements randomly throughout the year

• SWAG, we have some really cool swag

• Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more

Check out all of our a-maze-ing benefits here.

Outreach Notice

We understand you might be excited about the job you’re applying for, we are excited you are interested! However, please refrain from reaching out to our current team members on LinkedIn for referrals. Our policy is that referrals can only be provided by team members who personally know the candidate. With the high volume of interest in our roles, contacting our team members who are not involved in recruitment can be overwhelming. Additionally, please avoid submitting support tickets regarding your application, as our support team is not involved in the hiring process. Rest assured, our recruitment team is diligently reviewing all applications and will reach out directly if there is a match.

Who We Are:

Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24⁄5 trading, and more.

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We’re deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.

Our Team Members:

We’re a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!

We’re searching for passionate individuals eager to contribute to Alpaca’s rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

Your Role:

Alpaca is building the infrastructure layer that partners across the Gulf use to launch and scale brokerage products. We’re expanding our footprint in Saudi Arabia and the UAE — with live market access, a growing regional roadmap, and ambitions across derivatives, direct connectivity, securities lending, and Sharia-compliant offerings. We’re hiring a Product Manager to own that expansion end-to-end: define the strategy, ship the products, and work with regulators, partners, and internal teams to make Alpaca the brokerage platform of choice across the Kingdom and the wider GCC.

We’re seeking a Product Manager to define and drive new product initiatives and manage a portfolio of existing products across the Saudi and GCC markets. With a deep understanding of the regional regulatory landscape, including CMA, Edaa, Tadawul, and GCC financial market frameworks, you will shape the product strategy that enables Alpaca to scale its brokerage infrastructure across the Kingdom and the wider Gulf region, in line with Saudi Vision 2030 and the region’s rapidly evolving capital markets.

This role is equal parts strategy and delivery. You’ll decide what we build versus buy, how we sequence the regional roadmap, and which partnerships and connectivity paths get us there — and then ship the brokerage features, integrations, and operational workflows that partners and institutional clients depend on every day.

What You’ll Walk Into

You won’t be starting from zero. You’ll be owning live problems:

• Saudi limited live:  scaling from initial market access to full product coverage while meeting CMA and Tadawul requirements.
• The rest of the Saudi roadmap: prioritizing and delivering the next wave of brokerage capabilities across equities, Sukuk, ETFs, and regional market needs.
• Saudi derivatives: defining and launching derivative product offerings compliant with local market structure and regulation.
• Saudi direct connectivity:  building and owning connectivity to Tadawul and regional infrastructure, reducing reliance on intermediary paths.
• Saudi broker partnerships: evaluating, onboarding, and integrating local brokers to expand coverage and resilience.
• Saudi securities lending business: growing the securities lending product line for the Kingdom.
• All of the above for the UAE: replicating and adapting the Saudi playbook for the Emirates market, including local regulatory alignment and partner integrations.
• Sharia-compliant products across Alpaca: owning the product strategy and delivery for Islamic finance offerings, ensuring Sharia-compliant structures are embedded across regional and global product surfaces.
• Regulatory and stakeholder complexity: engagements with CMA, Tadawul, Edaa, and other regional regulators, plus coordination between Alpaca’s global platform and KSA/GCC market infrastructure.

Things You Get To Do

• Own brokerage products tailored for the Saudi and GCC markets, including equities, Sukuk, ETFs, derivatives, and Sharia-compliant solutions.
• Drive brokerage product strategy by analyzing ROI, regional market competition, regulatory requirements, and build-vs-buy scenarios.
• Contribute to the product roadmap with a focus on CMA-compliant features, Sharia-compliant solutions, and regional market needs.
• Write product requirements and work with engineers to execute programs that meet local regulatory and market standards.
• Improve brokerage operation efficiency by providing solutions and owning the metrics, with a focus on regional settlement, custody, and clearing workflows.
• Lead customer calls around brokerage process and product issues to gain insights and translate them into product improvements for GCC clients.
• Participate in engagements with the CMA, Tadawul, Edaa, and other regional regulators to drive product strategy and ensure regulatory alignment.
• Report timely and accurately on product status and results to internal and external stakeholders, including regional partners and institutional clients.
• Collaborate with local operations teams to ensure seamless integration between Alpaca’s global platform and KSA/GCC market infrastructure.

—

Who You Are (Must-Haves)

• Excited about what Alpaca is building and passionate about expanding financial infrastructure across the GCC.
• Bachelor’s degree in computer science, engineering, finance, or equivalent.
• 5+ years of experience in Product Management, Engineering, Consulting, and/or starting a startup, preferably within financial services or fintech.
• Demonstrated interest and experience in brokerage, capital markets, or fintech within the Saudi or GCC region.
• Strong understanding of the CMA regulatory framework, Tadawul market structure, and GCC capital markets landscape.
• Strong communication skills in both Arabic and English, both written and verbal, with excellent collaboration abilities.
• Business acumen to understand tradeoffs between stakeholders and technology feasibility with time and budget constraints.

Who You Might Be (Nice-to-Haves)

• Experience and background working on and developing brokerage products in the Saudi or GCC markets.
• Technical background working with APIs, particularly in financial services or trading platforms.
• CME-1 or other CMA-recognized professional certifications.
• Experience working with Qualified Foreign Investor (QFI) programs or cross-border investment products.
• Familiarity with Sharia-compliant product structures and Islamic finance principles.
• Experience working at a fintech, startup, or CMA-authorized institution.

How We Take Care of You:

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Recruitment Privacy Policy

Storyblok is a headless CMS that enables marketers and developers to create with joy and publish with confidence. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond.

Legendary brands like Virgin Media O2, Oatly, and TomTom use Storyblok to make a bigger, faster market impact.

WHAT IS IN IT FOR YOU

You will be joining a growing company where you can contribute to many “firsts”. Plus these benefits:

• Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…)
• Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
• Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
• Personal development fund for courses, books, conferences, and material
• The annual international team-building trip, quarterly and monthly online get-togethers
• As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules
• An international team that loves to have fun at work and works hard together to accomplish shared goals

JOB SUMMARY

We are looking for an experienced Senior Product Manager to own the multi-year vision, roadmap, and performance for a key product area at Storyblok. You will own the what and the why around your products, from early discovery and definition through launch and improvement. You will set standards across the product team, working closely with Engineering and Design to turn strategy into a clear delivery plan, make practical calls on scope and tradeoffs, and support teams all the way through to shipping. You’ll report on how your product area is performing, and represent that direction to executives, key customers, and industry analysts. You’ll also partner closely with our Developer Experience team to make working with our APIs, SDKs, and docs something developers actively enjoy.

ESSENTIAL JOB FUNCTIONS

Key Responsibilities:

• Product area vision & roadmap: Set the multi-year vision and own the roadmap for a key product area. Decide what gets built in what order across this area, and explain why you made those calls. Bring net-new product bets to the executive team when you spot one worth making.

• Product Discovery: Set the research agenda across your area rather than running all of it yourself. Decide what needs investigating, commission the work, and spot market shifts before they show up in the numbers.

• Developer experience. Treating docs, error messages, and the composable/MACH integration ecosystem as part of the product.

• Business cases: Build company-level business cases, such as a new pricing tier or a new market, that hold up in front of leadership and show how product spend turns into results the business can measure.

• Release strategy: Set the standards for how releases are governed across the company: what ships in what order, what has to be working before it does, and what every team needs in place to be ready.

• Stakeholder management: Keep executives, key customers and industry analysts informed and on the same page as priorities shift.

• Cross-team leadership: Become the leader in your area, shaping organisation-wide product culture. Arbitrate the conflicts and competing priorities that span whole orgs rather than passing them up the chain.

• Metrics & measurement:  Set the metrics and analytics standards other product areas work to, and report on how your own area is performing.

• Design and engineering collaboration: Work closely with design and engineering from the first research through launch. You shape the design philosophy at the platform level and set the component and API conventions teams follow, they bring the craft and the technical judgement, and together you decide what ships, what waits, and how good it has to be.

• Writing:  Set the spec and writing standards other product teams work to, and write the internal docs that inform executive-level decisions.

• External communication and launch stories: Represent the product narrative externally through keynotes and analyst briefings, and drive category-defining thought leadership.

• Mentoring: Mentor across the product team, growing ownership and judgement in other PMs rather than making their calls for them.

Education and experience

• A degree in engineering, product, or something related
• 8+ years in product management, at least 3 of them on technical, developer-facing, or platform products
• Hands-on experience with developer tools, or platform products.
• Experience owning a whole product area, not single features
• Demonstrated technical fluency: you can read API documentation, run discovery interviews with senior engineers, and write a PRD that engineers respect.
• A track record of setting a multi-year vision and carrying it through to shipped results you can measure, including at least one company-level bet such as a new market or a new pricing tier
• Experience in CMS, content infrastructure, or DXP is a strong plus

Qualifications

• You understand how SaaS businesses work, along with their customers, partners, and the wider B2B world
• Strong commercial sense. You can build the case for a new tier or a new market, and connect product decisions to revenue, retention, and cost
• Strong writing and speaking. Comfortable on a keynote stage or in an analyst briefing, not just in front of executives and customers
• Technical enough to hold your own on platform architecture decisions with engineering, rather than only following them
• Hands on: You’d rather build a rough prototype than describe the idea in a doc.

MENTAL, PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

Remote (home) work opportunity or funded by Storyblok co-working space

GENERAL TERMS

Storyblok has a commitment to diversity and inclusion. We strive to create a hiring environment in which all people feel they are equally respected and valued, irrespective of gender identity or expression, sexual orientation, ethnicity, age, religion, citizenship or any other characteristic. You can find more information about our privacy policyhere.

All communications regarding job opportunities at Storyblok will come from an official Storyblok employee with an email address ending in @storyblok.com. We will never redirect you to another portal or another site that is unrelated to our domain (storyblok.com).

Here is a sneak peek of Storyblok’s Visual Editor

If you need an accommodation for any part of the application process, please email talent.acquisition@storyblok.com

Overview

ArcGIS Solutions are industry-specific configurations of ArcGIS designed to improve operations and enhance services. Our team’s mission is to develop solutions that help agencies maximize their investment in location-based data and technology. As the Product Engineer – Defense Solutions, you will collaborate with customers, industry teams, and other product development team members to design, develop, and support the right geospatial solutions for defense agencies. Your desire to create simple, yet impactful, solutions to complex issues would be satisfied here. Your motivation to gather business needs, actively seek feedback, and deliver high-quality work would contribute to your team’s success. Small ideas can grow into something big, and well-built solutions can change an entire industry. We welcome you to Esri where you’ll find room for innovation, respect for your subject matter expertise, and an expectation to help our customers

Responsibilities

• Discover customer needs and craft geospatial solutions that cater to the defense industry
• Configure ArcGIS apps, tools, and information models for industry-specific uses
• Provide input into product design aspects to assure our products are simple to use and provide a great experience for our customers
• Work closely with customers, software development, business development, and professional services teams to define and develop solutions
• Draft and review ArcGIS Solutions product briefs, presentations, and documentation
• Design and author test cases for functionality, performance, scalability, and durability; execute both manual and automated tests, analyze test results, and report results
• Continually assess product quality, release readiness, and maintain existing ArcGIS Solutions
• Present and evangelize solutions to internal and external audiences

Requirements

• 2+ years of professional experience in the defense industry along with experience in applying ArcGIS to support specific industry workflows
• Demonstrated ability to document and build GIS workflows
• Creative problem solver and a team player
• Excellent written and verbal communication skills
• Bachelor’s degree in geography or related field

Recommended Qualifications

• Knowledge of defense and intelligence workflows
• Programming experience with scripting languages, such as Python or Arcade
• Experience with configuring web-based GIS applications
• Experience with ArcGIS Pro

#LI-Ad1

#LI-Remote

Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is

$79,664—$133,120 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.

Headquarters: Remote, Ontario, Canada

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

About the Role:

Cluster Linking is how Kafka clusters are replicated, and it sits at the very core of Confluent. When a global bank architects zero-data-loss disaster recovery, when an enterprise migrates petabytes off open-source Kafka, or when a multinational replicates event streams across three continents, they're running on Cluster Linking.

This role will define the future of Cluster Linking: how we deliver seamless disaster recovery for Kafka workloads, how we build self-service migration paths into Confluent Cloud, and how we enable cross-organization data sharing to power real-time, operational data exchanges.

Cluster Linking is one of Confluent's fastest-growing platform products and you'll own that growth. Our largest customers depend on it, and because it cuts across Kafka, cloud infrastructure, networking, and security, your work will have visibility and influence across the company.

What You Will Do:

• Launch and drive adoption for our one-click DR initiative. Take disaster recovery from a manually configured capability to a seamless, productized experience that customers can adopt with confidence.

• Define the future of real-time stream sharing across organizations, including its security model, networking, access controls, and how it scales across organizations and use cases.

• Power capabilities that let customers migrate to Confluent in a few clicks or API calls. Define the art of the possible and make the migration path a reason to choose Confluent.

• Segment and re-package Cluster Linking. The product serves Disaster Recovery, migrations, data sharing, and cross-cloud replication, each with different customer needs and pricing dynamics. Define how we package, price, and position each so the offering works for customers and drives growth.

• Partner closely with your engineering manager counterpart as a strategic partner. Use that partnership to understand tradeoffs, make decisions fast, and keep the product moving forward.

• Work directly with customers. You'll be pulled in many directions, customers will ask a lot of you. Your job is to steer them toward the right architectures and models, get them excited about what's coming, listen to what they need next, and balance the present opportunity with where the product is headed.

• Drive results. Run campaigns with sellers and solutions engineers, lead webinars, assemble teams of subject matter experts, and do what it takes to move your priorities forward.

• Influence and energize the people around you. Confluent moves fast and people are ready to help. Harness that, get teams excited, rally cross-functional support, and turn organizational momentum into product momentum.

What You Will Bring:

• 5+ years of product management experience, ideally in infrastructure, data platforms, or cloud products. You've shipped technical products and driven measurable outcomes.

• Genuine interest in distributed systems and cloud infrastructure. Kafka is not simple. You don't need prior Kafka expertise, but you need to be energized by technical depth, not put off by it.

• A results-driven mindset. You don't wait for things to happen, you make them happen. You get on calls with sellers, you pull in the right people, and you keep pushing until the work is done.

• Proven ability to influence. You get people excited and aligned, across engineering, field, sales, finance, and leadership, often without formal authority.

• Strong ownership mentality. You take responsibility from day one. You drive ambiguous problems to clarity, remove blockers, and treat the product like your own business.

• Business thinking beyond the backlog. You think about segmentation, packaging, pricing, and market impact, not just features. You understand that how a product is offered matters as much as what it does.

• Clear communication. You can make technical topics understandable for executive audiences, write sharp product docs, and present confidently to customers and leadership.

• LLM or GenAI knowledge is a bonus, but not required

Ready to build what's next? Let’s get in motion.

Come As You Are

Belonging isn’t a perk here. It’s the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what’s possible.

We’re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

To apply: https://weworkremotely.com/remote-jobs/confluent-senior-product-manager-cluster-linking

Company Description

About Sutherland:

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Job Description

About the Role

Connect is one of the premier and fastest selling products at Sutherland, providing a full omni-channel, Contact Center as a Service solution for our clients. We are looking for an experienced Sr. Product Delivery Manager to join our growing team and drive the delivery of Connect products and services through the full development lifecycle.

The Product Owner sets product vision and roadmap direction. From that point the product is yours through delivery: shaping requirements into a solution that can actually be built, making the trade-off calls that decide what ships and what defers, driving the build, running QA and UAT, and getting the product released and ready to deploy. Client deployments are run by the project management organization, and you support them as the product authority. At times this team carries the deployment directly. This is not a coordination role. You are expected to apply product judgment on scope, design, and release readiness, and to carry the professional standing that earns you the respect of engineering, operations, and clients.

Real contact center expertise is essential. You will make product and delivery decisions daily on omni-channel routing, telephony, agent desktop, recording, reporting, and integration behavior. You need to know how a contact center runs well enough to recognize when a design will not hold up against real routing, peak volume, or a failover, and to make that case to engineering. Candidates must have delivered products or capabilities on a contact center platform.

You will join a team of Product Delivery Managers reporting to the Head of Product Delivery. Delivery work is shared across the team, so you will coordinate with your peers on dependencies, shared components, release trains, and release order, and help shape the standards the team works to. The role has no direct reports and depends on working effectively across architecture, engineering, QA, project management, implementation, and operations. This is a remote position based in the United States. The team works US business hours, primarily Eastern Time and extending to Pacific Time, and that must be your normal business day. This role cannot be worked as an offset shift from another region.

Key Responsibilities

Requirements Intake & Delivery Planning

• Take product direction and priorities from the Head of Product Delivery and shape them into a delivery plan, including where the approach has to change to hold up in a live contact center.
• Review requirements for clarity, completeness, testability, and feasibility. Take gaps, conflicts, and ambiguities back to the Head of Product Delivery and resolve them before work starts.
• Break requirements into epics, features, user stories, and acceptance criteria that development and QA can work from.
• Size and phase the work with engineering, set milestones and release targets, and identify dependencies, assumptions, and risks up front.
• Coordinate with peer Product Delivery Managers on cross-product dependencies, shared components, and release order.
• Separate client-specific configuration from core product capability, and flag anything that would change product direction for the Head of Product Delivery.
• Escalate scope, capacity, or timeline conflicts to the Head of Product Delivery with options and a recommendation.

Design & Build

• Own execution for your assigned products and features: scope, schedule, quality, and dependencies.
• Work with solution architects and engineering leads to turn approved requirements into functional and technical designs, and test those designs against real routing, agent workflow, telephony, recording, and reporting behavior.
• Act as product owner for the scrum team: maintain the backlog, clarify requirements, clear roadblocks, and accept completed work against the acceptance criteria.
• Maintain accurate delivery status and raise risks, issues, and blockers early with a recommended course of action.
• Make the scope calls inside a release: decide what ships and what defers based on defect risk, client impact, and production readiness.

QA, UAT & Release

• Set test scope, strategy, and entry and exit criteria with QA, and confirm coverage against the documented requirements and acceptance criteria.
• Run defect triage and prioritization, push fixes and retests, and track defect trends against the release date.
• Plan and lead user acceptance testing with internal and client stakeholders and obtain UAT sign-off.
• Own the product release plan with engineering and operations, including environment readiness, rollback, and go / no go criteria for putting the product into service.
• Give the Head of Product Delivery a go or no go recommendation supported by test results, open defects, and known risk.
• Support the project management organization on client deployments as the product authority, and lead the deployment directly when this team carries it.

Release & Deployment Support

• Produce the release package the deployment teams work from: release notes, configuration and technical documentation, runbooks, and internal readiness sessions.
• Hand the product to operations, support, and the project management organization with escalation paths, known issues, and supportability documentation.
• Act as the product escalation point once deployments are in the field: answer design and configuration questions, and own resolution of product defects found during rollout.
• Stay engaged through hypercare on the product side, working with operations and support until production issues and post-release fixes are closed.
• Turn production performance, defect trends, and delivery lessons into roadmap direction and bring it back to the Head of Product Delivery, and manage delivery of enhancements, maintenance releases, and version upgrades.

Qualifications

• 7+ years of hands-on contact center technology experience across voice, email, chat, SMS, social, web, video, and mobile.
• 5+ years in product delivery, delivery management, product ownership, or technical project management for software products.
• Availability to work USA EST or CST working hours
• Hands-on delivery or configuration experience on at least one major contact center platform: Genesys, NICE, Cisco, Avaya, Five9, Amazon Connect, or Twilio Flex.
• Working knowledge of how contact center components fit together: ACD and routing, IVR and self-service, CTI and agent desktop, dialer and outbound, call recording, screen recording, quality management, workforce management, and reporting.
• Experience with contact center integrations: CRM and ticketing, screen pop, APIs and webhooks, SIP and carrier connectivity, and reporting feeds.
• Experience planning and executing production releases into live 24x7 customer-facing environments, including go-live, rollback, and go / no go decisions.
• Working knowledge of QA practice: test strategy, defect triage and prioritization, release criteria, and UAT.
• Experience with Agile, Scrum, or hybrid delivery, using Jira or Azure DevOps.
• Familiarity with the regulatory environment contact centers operate in, including PCI-DSS, TCPA, GDPR, HIPAA, and call recording consent.
• Prior experience reviewing and analyzing contact center solutions, and recommending design improvements and roadmap direction.
• Excellent written and verbal communication skills, including reporting to leadership and translating between business and technical audiences.
• Sound judgment under pressure: able to weigh incomplete information and make a defensible call rather than escalate every decision.
• Strong analytical skills and the discipline to track dependencies, defects, and commitments without losing sight of the release goal.
• Takes accountability for delivery outcomes and product quality.
• Effective in a fast-paced hybrid Agile environment with shifting priorities.
• Builds durable working relationships across engineering, QA, operations, and client teams.

Preferred Qualifications

• Delivery experience in a BPO or outsourced contact center environment, with multi-client and multi-site deployments.
• Experience delivering AI and automation into a contact center: virtual agents, conversational IVR, agent assist, speech and text analytics, or intelligent routing.
• Experience delivering CCaaS capabilities in a multi-tenant, cloud-native environment.
• Prior time inside contact center operations, such as a supervisor or workforce role, alongside technology delivery.
• Relevant certifications such as CSPO, CSM, SAFe, or PMP, or a platform-specific contact center certification.

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we’re revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are hiring a Website Experience Sr. Director in our Marketing Operations area in Brazil or the US (Remote accepted)!

Reporting to the VP of Marketing Operations, this role owns the evolution of Wellhub’s website — from a traditionally-managed site to an Agentic Website Experience and Operations model, where AI agents increasingly handle content assembly, personalization, identity resolution, and optimization, freeing the team to focus on strategy, judgment calls, and the exceptions that matter. This is a hands-on strategic role: owning the roadmap, design, testing, data, and execution, and leading product managers, UX designers, web analytics, and developers to deliver on that vision. You’re expected to have a real point of view on where agentic AI creates leverage on a website versus where it introduces risk, and to be able to defend that point of view to technical and non-technical stakeholders alike.

YOUR IMPACT

• Lead the vision, roadmap, and strategy for Wellhub’s website experience, driving its evolution toward an Agentic Website Experience and Operations model — where AI agents increasingly handle content assembly, personalization, and optimization.
• Own conversion rate optimization end-to-end: define experimentation strategy, size and prioritize A/B tests, lead qualitative research and behavioral surveys, and translate results into optimization decisions.
• Own website performance measurement and automated reporting (traffic, MQLs, sign-ups, conversions), analyzing visitor behavior through data synthesis, heat mapping, and tools like Amplitude + Looker.
• Partner with stakeholders across the organization to shape the website experience for product launches, content, campaigns, and the broader roadmap.
• Lead the website design and UX function, including the Mantra design system and the end-to-end design-to-code operating model (Figma to Mantra to Strapi), owning the quality bar for both human- and agent-generated work.
• Evaluate, pilot, and scale agentic AI and AI orchestration tools for the website — defining human-in-the-loop boundaries, guardrails, and escalation paths — and identify, procure, and roll out best-in-class website technology and platforms.
• Own the site’s readiness for AI-driven discovery and personalization: architect content and information architecture for SEO, GEO/AEO, and Web MCP, lead the rollout of AI-powered personalization and predictive experimentation, and ensure conversational/AI-assisted website interactions align with the broader company AI architecture.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

• A seasoned digital/website leader with proven experience and ownership of a website and hands-on experience running experimentation programs.
• Deep expertise across web tech stacks — analytics platforms, headless CMS, and web design systems — with a track record of managing them end-to-end.
• Concrete, hands-on experience applying AI/agentic technology to marketing or web workflows (agent frameworks, AI personalization/CRO, conversational content tooling, or GEO/AEO strategy), including AI-assisted design-to-code workflows in production.
• A clear, defensible point of view on where agentic AI creates leverage versus risk in B2B contexts, with the ability to bridge marketing, martech/engineering, and data teams on AI implementation.
• Experience leading design and/or research functions, or credibly managing senior design ICs and design system owners, including owning a design system as shared infrastructure rather than a component library.
• A strong cross-functional leader who thrives in matrixed, fast-paced, hyper-growth environments, balancing internal business needs with a customer-centric mindset.
• Analytically rigorous, with strong critical thinking to translate complex AI topics into actionable insights and a sharp focus on KPIs and conversion metrics.
• Quick to adapt to new domain contexts, AI trends, and vendor tools, with experience working across global companies and website localization.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don’t match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in B2B website management and hands-on application of agentic AI/experimentation are mandatory requirements.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.

Our flexible benefits program allows you to customize some of the benefits, according to your needs!

Our benefits include:

WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.

HEALTHCARE: Health, dental, and life insurance.

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office.

FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here.

Want to see what it’s really like to work here? Follow us on Instagram @lifeatwellhub and watch our team video on YouTube !

Wellhub was named a Top Sales Team of 2025! This is a recognition of the collaboration and impact we create together every day. Ready to be part of a team that’s making a real difference? Read more about the award here.

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.

#LI-REMOTE

Syms Strategic Group (SSG) is seeking a talented Senior Functional Analyst

Location: Remote

Department: Veterans Affairs

Type: Full Time

Min. Experience: Experienced

Security Clearance Level: Public Trust (MBI)

Salary Range: $78,167 - $103,855

If you have previously applied to Syms Strategic Group (SSG), there is no need to reapply. Applications are still under review.

Military Veterans are highly encouraged to apply!

Essential Duties and ResponsibilitiesPrevious Federal Government experience and Security Clearance highly desired!

• Lead the capture of business requirements for software development teams
• Collaborate with business users, Information Technology (IT), and leadership to elaborate and document requirements in an Application Lifecycle Management (ALM) tool
• Manage requirements in an ALM tool
• Perform Agile requirement management activities for a product team
• Perform the analysis of user needs to determine functional, cross-functional, and technical requirements
• Conduct user interviews, lead and facilitate sessions, and develop business process models and formal specifications
• Work with customers, team members, stakeholder users, and other contractors to gather and document business, functional, technical, and non-technical requirements
• Perform elaboration of user stories and decomposition of stories into backlog items and determine acceptance criteria
• Use an ALM tool (JIRA) for Requirements Management, Testing, and Defect Management to create and manage requirements, epics, sub-epics, and user stories
• Perform the collection, tracking, and monitoring of system and business requirements
• Validate requirements and integration
• Conduct backlog refinement sessions
• Coordinate with Systems Engineers to assess impact on technical solutions
• Manage and coordinate requirements for various projects
• Write and deliver project documents to the client
• Identify and manage risks and issues impacting the progress and outcome of the project
• Develop and maintain the scheduled project/product backlog(s)
• Own and manage requirements change control
• Develop Change Requests per established policies and procedures
• Facilitate accurate configuration management for project-related artifacts
• Identify, document, verify, and track traceability amongst requirements, test cases, and potential risks and impediments
• Collect, analyze, manage, and report key Program and Product Team execution status and metrics across all aspects of the Agile product development lifecycle using SAFe
• Perform analysis to identify required tasks and their interrelationships to establish well-documented stories
• Become a product functional Subject Matter Expert (SME)
• Lead and mentor junior analysts in accordance with strategy and direction established by the Team Lead
• Establish strong relationships with product and business owners
• Support development team as needed to help everyone understand the requirements’ details
• Follow Agile methodology (Scrum) and deliver requirements/specifications for Sprint teams
• Remove impediments from team members to achieve successful completion of Sprints
• Provide clear qualitative and quantitative information to teams and stakeholders
• Support change control processes established to monitor and control project scope

Required Skills and Experience

• Must possess a strong background in software development and Agile/Scaled Agile Framework (SAFe) methodologies
• Must possess excellent oral and written communication skills with the demonstrated ability to communicate complex technical topics to the customer, management, and non-technical audiences
• Must possess excellent attention to detail, customer service skills, and problem-solving abilities
• Past experience conducting independent research to support the resolution of complex questions
• Must possess advanced experience with Microsoft (MS) Office, including Excel
• Must possess excellent analytical skills, including integrating information from several sources
• Expertise with JIRA tools
• Experience in large, Agile software development or data integration projects

Professional CertificationsNone requiredYears of Professional Experience10 years of professional (an additional 10 years of experience may be substituted for education)Desired experienceExperience working in an Agile environment

Working knowledge of VA’s Veterans Independence Program (VIP)

VA SQA Testing experience

Certified Scrum Master (CSM) or Professional Scrum Master (PSM)

Experience working for a Federal Health Agency (VA, DHA, HHS, etc.)

Healthcare billing and claims processing application knowledgeFormal EducationMaster’s degree in Engineering or a related scientific or technical disciplineCitizenship RequirementU.S. Citizenship required for this specific opportunitySecurity Clearance RequirementsMust possess or qualify for a Public Trust (MBI)CRITICAL NOTES:

1. SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume.  Applications with inconsistencies will not be considered.
2. Recruiters or Third parties will not be considered.
3. This is a 100% U.S. based remote position.  However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered.

U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.

Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.

Syms Strategic Group (SSG) is seeking a talented Senior Functional Analyst

Location: Remote

Department: Veterans Affairs

Type: Full Time

Min. Experience: Experienced

Security Clearance Level: Public Trust (MBI)

Salary Range: $78,167 - $103,855

If you have previously applied to Syms Strategic Group (SSG), there is no need to reapply. Applications are still under review.

Military Veterans are highly encouraged to apply!

Essential Duties and ResponsibilitiesPrevious Federal Government experience and Security Clearance highly desired!

• Lead the capture of business requirements for software development teams
• Collaborate with business users, Information Technology (IT), and leadership to elaborate and document requirements in an Application Lifecycle Management (ALM) tool
• Manage requirements in an ALM tool
• Perform Agile requirement management activities for a product team
• Perform the analysis of user needs to determine functional, cross-functional, and technical requirements
• Conduct user interviews, lead and facilitate sessions, and develop business process models and formal specifications
• Work with customers, team members, stakeholder users, and other contractors to gather and document business, functional, technical, and non-technical requirements
• Perform elaboration of user stories and decomposition of stories into backlog items and determine acceptance criteria
• Use an ALM tool (JIRA) for Requirements Management, Testing, and Defect Management to create and manage requirements, epics, sub-epics, and user stories
• Perform the collection, tracking, and monitoring of system and business requirements
• Validate requirements and integration
• Conduct backlog refinement sessions
• Coordinate with Systems Engineers to assess impact on technical solutions
• Manage and coordinate requirements for various projects
• Write and deliver project documents to the client
• Identify and manage risks and issues impacting the progress and outcome of the project
• Develop and maintain the scheduled project/product backlog(s)
• Own and manage requirements change control
• Develop Change Requests per established policies and procedures
• Facilitate accurate configuration management for project-related artifacts
• Identify, document, verify, and track traceability amongst requirements, test cases, and potential risks and impediments
• Collect, analyze, manage, and report key Program and Product Team execution status and metrics across all aspects of the Agile product development lifecycle using SAFe
• Perform analysis to identify required tasks and their interrelationships to establish well-documented stories
• Become a product functional Subject Matter Expert (SME)
• Lead and mentor junior analysts in accordance with strategy and direction established by the Team Lead
• Establish strong relationships with product and business owners
• Support development team as needed to help everyone understand the requirements’ details
• Follow Agile methodology (Scrum) and deliver requirements/specifications for Sprint teams
• Remove impediments from team members to achieve successful completion of Sprints
• Provide clear qualitative and quantitative information to teams and stakeholders
• Support change control processes established to monitor and control project scope

Required Skills and Experience

• Must possess a strong background in software development and Agile/Scaled Agile Framework (SAFe) methodologies
• Must possess excellent oral and written communication skills with the demonstrated ability to communicate complex technical topics to the customer, management, and non-technical audiences
• Must possess excellent attention to detail, customer service skills, and problem-solving abilities
• Past experience conducting independent research to support the resolution of complex questions
• Must possess advanced experience with Microsoft (MS) Office, including Excel
• Must possess excellent analytical skills, including integrating information from several sources
• Expertise with JIRA tools
• Experience in large, Agile software development or data integration projects

Professional CertificationsNone requiredYears of Professional Experience10 years of professional (an additional 10 years of experience may be substituted for education)Desired experienceExperience working in an Agile environment

Working knowledge of VA’s Veterans Independence Program (VIP)

VA SQA Testing experience

Certified Scrum Master (CSM) or Professional Scrum Master (PSM)

Experience working for a Federal Health Agency (VA, DHA, HHS, etc.)

Healthcare billing and claims processing application knowledgeFormal EducationMaster’s degree in Engineering or a related scientific or technical disciplineCitizenship RequirementU.S. Citizenship required for this specific opportunitySecurity Clearance RequirementsMust possess or qualify for a Public Trust (MBI)CRITICAL NOTES:

1. SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume.  Applications with inconsistencies will not be considered.
2. Recruiters or Third parties will not be considered.
3. This is a 100% U.S. based remote position.  However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered.

U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.

Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.

Syms Strategic Group (SSG) is seeking a talented Senior Functional Analyst

Location: Remote

Department: Veterans Affairs

Type: Full Time

Min. Experience: Experienced

Security Clearance Level: Public Trust (MBI)

Salary Range: $78,167 - $103,855

If you have previously applied to Syms Strategic Group (SSG), there is no need to reapply. Applications are still under review.

Military Veterans are highly encouraged to apply!

Essential Duties and ResponsibilitiesPrevious Federal Government experience and Security Clearance highly desired!

• Lead the capture of business requirements for software development teams
• Collaborate with business users, Information Technology (IT), and leadership to elaborate and document requirements in an Application Lifecycle Management (ALM) tool
• Manage requirements in an ALM tool
• Perform Agile requirement management activities for a product team
• Perform the analysis of user needs to determine functional, cross-functional, and technical requirements
• Conduct user interviews, lead and facilitate sessions, and develop business process models and formal specifications
• Work with customers, team members, stakeholder users, and other contractors to gather and document business, functional, technical, and non-technical requirements
• Perform elaboration of user stories and decomposition of stories into backlog items and determine acceptance criteria
• Use an ALM tool (JIRA) for Requirements Management, Testing, and Defect Management to create and manage requirements, epics, sub-epics, and user stories
• Perform the collection, tracking, and monitoring of system and business requirements
• Validate requirements and integration
• Conduct backlog refinement sessions
• Coordinate with Systems Engineers to assess impact on technical solutions
• Manage and coordinate requirements for various projects
• Write and deliver project documents to the client
• Identify and manage risks and issues impacting the progress and outcome of the project
• Develop and maintain the scheduled project/product backlog(s)
• Own and manage requirements change control
• Develop Change Requests per established policies and procedures
• Facilitate accurate configuration management for project-related artifacts
• Identify, document, verify, and track traceability amongst requirements, test cases, and potential risks and impediments
• Collect, analyze, manage, and report key Program and Product Team execution status and metrics across all aspects of the Agile product development lifecycle using SAFe
• Perform analysis to identify required tasks and their interrelationships to establish well-documented stories
• Become a product functional Subject Matter Expert (SME)
• Lead and mentor junior analysts in accordance with strategy and direction established by the Team Lead
• Establish strong relationships with product and business owners
• Support development team as needed to help everyone understand the requirements’ details
• Follow Agile methodology (Scrum) and deliver requirements/specifications for Sprint teams
• Remove impediments from team members to achieve successful completion of Sprints
• Provide clear qualitative and quantitative information to teams and stakeholders
• Support change control processes established to monitor and control project scope

Required Skills and Experience

• Must possess a strong background in software development and Agile/Scaled Agile Framework (SAFe) methodologies
• Must possess excellent oral and written communication skills with the demonstrated ability to communicate complex technical topics to the customer, management, and non-technical audiences
• Must possess excellent attention to detail, customer service skills, and problem-solving abilities
• Past experience conducting independent research to support the resolution of complex questions
• Must possess advanced experience with Microsoft (MS) Office, including Excel
• Must possess excellent analytical skills, including integrating information from several sources
• Expertise with JIRA tools
• Experience in large, Agile software development or data integration projects

Professional CertificationsNone requiredYears of Professional Experience10 years of professional (an additional 10 years of experience may be substituted for education)Desired experienceExperience working in an Agile environment

Working knowledge of VA’s Veterans Independence Program (VIP)

VA SQA Testing experience

Certified Scrum Master (CSM) or Professional Scrum Master (PSM)

Experience working for a Federal Health Agency (VA, DHA, HHS, etc.)

Healthcare billing and claims processing application knowledgeFormal EducationMaster’s degree in Engineering or a related scientific or technical disciplineCitizenship RequirementU.S. Citizenship required for this specific opportunitySecurity Clearance RequirementsMust possess or qualify for a Public Trust (MBI)CRITICAL NOTES:

1. SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume.  Applications with inconsistencies will not be considered.
2. Recruiters or Third parties will not be considered.
3. This is a 100% U.S. based remote position.  However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered.

U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.

Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.