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Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale.

With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure.

Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit couchbase.com and follow us on LinkedIn and X.

Want to be part of our story? Apply today!

Principal Product Manager, Couchbase Mobile

Location: Remote — US-based

About the Role

Couchbase is hiring a Principal Product Manager to own execution for the Couchbase Mobile portfolio — Couchbase Lite, Sync Gateway / Capella App Services, and Edge Server. This is a mature, widely-adopted portfolio, and this Principal-level role owns the execution rigor — release quality, developer experience, and technical depth of requirements — that keeps it excellent as it grows to support edge and on-device AI use cases.

The portfolio spans a full cloud-to-edge-to-device data layer: Couchbase Lite is the embedded database inside mobile, desktop, and web apps; Sync Gateway and Capella App Services provide self-managed and fully managed sync backends; and Edge Server is our lightweight, resource-constrained edge database for environments. Increasingly, these products also need to support AI-powered applications running at the edge, where data has to stay local, fast, and always available. You’ll need a real point of view on how to extend the portfolio, grounded in hands-on technical judgment.

Responsibilities

• Turn product strategy for the Couchbase Mobile portfolio (Couchbase Lite, Sync Gateway, Capella App Services, Edge Server) into a detailed, well-sequenced roadmap, and drive it through to shipped, adopted product with rigor.
• Own end-to-end execution day-to-day: write detailed technical product requirements, partner closely with engineering and design, validate pre-release features hands-on, and contribute to the operational cadence (JIRA, sprint/roadmap reviews, agile ceremonies).
• Bring operational excellence to a mature, multi-product portfolio — tighten release quality, close gaps in documentation and developer experience, and systematically remove friction that’s built up across established products.
• Shape how the portfolio supports on-device and edge AI use cases, and turn that into concrete, engineering-ready requirements that keep the mobile/edge products relevant as AI moves to the edge.
• Work directly with customers and prospects to pressure-test use cases and turn them into functional requirements and clear build/don’t-build calls.
• Be the first line of product ownership on live customer escalations — working directly with field, sales, and support leadership to unblock accounts, and driving fixes through engineering.
• Act as the portfolio’s lead technical evangelist: represent Couchbase Mobile in talks, webinars, technical content, and arm sales, solutions engineering, and marketing with the training and positioning they need.
• Represent the portfolio in cross-org planning with senior leadership — this is leadership through execution excellence and technical depth, not people management.

What You Need

• 8+ years of product management experience, with a track record of driving flawless execution for a mature product or portfolio at scale — distributed systems, databases, or developer platforms strongly preferred.
• In addition to the PM experience above, 3+ years of hands-on software development experience — writing or architecting production applications yourself, not just working alongside engineers who do.
• Demonstrated ability to take an already-successful, mature product and materially improve how well it’s executed — release quality, operational rigor, developer experience — not just an ability to conceive new products from scratch.
• A genuine technical/developer background: you’ve built or architected client-side applications (mobile, desktop, or web) yourself, and you’re comfortable prototyping. Fluency in client mobile app technologies (Flutter, KMM etc) is a plus.
• Practical understanding of the concepts behind complex distributed systems — high availability, disaster recovery, security and access control — and how they apply not just to mobile/embedded apps but to server-side sync infrastructure (Sync Gateway, Capella App Services). Familiarity with a public cloud platform (AWS, Azure, or GCP).
• A working, opinionated understanding of edge computing and AI concepts relevant to on-device and edge inference — and the judgment to turn that into product strategy rather than buzzwords.
• AI-forward in how you work, not just what you ship: you already use AI tools in your own day-to-day PM process (requirements, research, analysis) and push that adoption across the team.
• Exceptional written and verbal communication skills is a must: equally comfortable in a deep technical design review with engineers and in front of customers, press, or executive leadership.
• Fluency with agile development process and tooling (JIRA or equivalent), and experience operating in a fast-moving, cross-functional org without waiting to be told what to do.
• A high bar for ownership — hard-working, self-directed, and comfortable setting direction under ambiguity and driving alignment across engineering, marketing, and sales without formal authority.
• A strong team player — curious and collaborative, with plenty of good ideas to contribute, and happy to take the time to learn the product and the team.

The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions, and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.

Base Pay Range

$160,000—$188,000 USD

At Couchbase, we believe innovation thrives when diverse perspectives are at the table. We actively encourage applications from individuals of all backgrounds—including women, people of color, LGTBQIA+ professionals, veterans, and individuals with disabilities. If you see a role that excites you, but don’t meet every qualification, we still encourage you to apply.

Studies show underrepresented talent is less likely to apply unless they meet all the criteria. We encourage you to apply if you’re excited about the role and can bring strong contributions to our team.

If you require reasonable accommodations during the recruitment process, please let your recruiter know—we’re happy to support you.

We value diverse educational and career backgrounds. If your experience aligns with the role’s goals—even if it doesn’t follow a traditional path—we’d love to hear from you.

Why Couchbase?

Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase’s mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers– all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Places to Work Award for the Bay Area and the UK. Couchbase offers a total rewards approach to benefits  that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include:

• Generous Time Off Program - Flexibility to care for you and your family
• Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*
• Financial Planning - Retirement program* and Business Travel Insurance
• Career Growth - Be valued, Create value approach
• Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.
• And much more!

*Note: some programs are not applicable to all countries. Please discuss with a Couchbase recruiter to learn more.

Learn more about Couchbase:

News and Press Releases

Couchbase Capella

Couchbase Blog

Investors

Disclaimer:

Couchbase is committed to being an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Join an impact initiative group and experience the amazing feeling of Couchbase can-do culture.

By using this website and submitting your information, you acknowledge our Candidate Privacy Notice and understand your personal information may be processed in accordance with our Candidate Privacy Notice following guidelines in your country of application.

Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale.

With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure.

Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit couchbase.com and follow us on LinkedIn and X.

Want to be part of our story? Apply today!

Principal Product Manager, Couchbase Mobile

Location: Remote — US-based

About the Role

Couchbase is hiring a Principal Product Manager to own execution for the Couchbase Mobile portfolio — Couchbase Lite, Sync Gateway / Capella App Services, and Edge Server. This is a mature, widely-adopted portfolio, and this Principal-level role owns the execution rigor — release quality, developer experience, and technical depth of requirements — that keeps it excellent as it grows to support edge and on-device AI use cases.

The portfolio spans a full cloud-to-edge-to-device data layer: Couchbase Lite is the embedded database inside mobile, desktop, and web apps; Sync Gateway and Capella App Services provide self-managed and fully managed sync backends; and Edge Server is our lightweight, resource-constrained edge database for environments. Increasingly, these products also need to support AI-powered applications running at the edge, where data has to stay local, fast, and always available. You’ll need a real point of view on how to extend the portfolio, grounded in hands-on technical judgment.

Responsibilities

• Turn product strategy for the Couchbase Mobile portfolio (Couchbase Lite, Sync Gateway, Capella App Services, Edge Server) into a detailed, well-sequenced roadmap, and drive it through to shipped, adopted product with rigor.
• Own end-to-end execution day-to-day: write detailed technical product requirements, partner closely with engineering and design, validate pre-release features hands-on, and contribute to the operational cadence (JIRA, sprint/roadmap reviews, agile ceremonies).
• Bring operational excellence to a mature, multi-product portfolio — tighten release quality, close gaps in documentation and developer experience, and systematically remove friction that’s built up across established products.
• Shape how the portfolio supports on-device and edge AI use cases, and turn that into concrete, engineering-ready requirements that keep the mobile/edge products relevant as AI moves to the edge.
• Work directly with customers and prospects to pressure-test use cases and turn them into functional requirements and clear build/don’t-build calls.
• Be the first line of product ownership on live customer escalations — working directly with field, sales, and support leadership to unblock accounts, and driving fixes through engineering.
• Act as the portfolio’s lead technical evangelist: represent Couchbase Mobile in talks, webinars, technical content, and arm sales, solutions engineering, and marketing with the training and positioning they need.
• Represent the portfolio in cross-org planning with senior leadership — this is leadership through execution excellence and technical depth, not people management.

What You Need

• 8+ years of product management experience, with a track record of driving flawless execution for a mature product or portfolio at scale — distributed systems, databases, or developer platforms strongly preferred.
• In addition to the PM experience above, 3+ years of hands-on software development experience — writing or architecting production applications yourself, not just working alongside engineers who do.
• Demonstrated ability to take an already-successful, mature product and materially improve how well it’s executed — release quality, operational rigor, developer experience — not just an ability to conceive new products from scratch.
• A genuine technical/developer background: you’ve built or architected client-side applications (mobile, desktop, or web) yourself, and you’re comfortable prototyping. Fluency in client mobile app technologies (Flutter, KMM etc) is a plus.
• Practical understanding of the concepts behind complex distributed systems — high availability, disaster recovery, security and access control — and how they apply not just to mobile/embedded apps but to server-side sync infrastructure (Sync Gateway, Capella App Services). Familiarity with a public cloud platform (AWS, Azure, or GCP).
• A working, opinionated understanding of edge computing and AI concepts relevant to on-device and edge inference — and the judgment to turn that into product strategy rather than buzzwords.
• AI-forward in how you work, not just what you ship: you already use AI tools in your own day-to-day PM process (requirements, research, analysis) and push that adoption across the team.
• Exceptional written and verbal communication skills is a must: equally comfortable in a deep technical design review with engineers and in front of customers, press, or executive leadership.
• Fluency with agile development process and tooling (JIRA or equivalent), and experience operating in a fast-moving, cross-functional org without waiting to be told what to do.
• A high bar for ownership — hard-working, self-directed, and comfortable setting direction under ambiguity and driving alignment across engineering, marketing, and sales without formal authority.
• A strong team player — curious and collaborative, with plenty of good ideas to contribute, and happy to take the time to learn the product and the team.

The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions, and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.

Base Pay Range

$160,000—$188,000 USD

At Couchbase, we believe innovation thrives when diverse perspectives are at the table. We actively encourage applications from individuals of all backgrounds—including women, people of color, LGTBQIA+ professionals, veterans, and individuals with disabilities. If you see a role that excites you, but don’t meet every qualification, we still encourage you to apply.

Studies show underrepresented talent is less likely to apply unless they meet all the criteria. We encourage you to apply if you’re excited about the role and can bring strong contributions to our team.

If you require reasonable accommodations during the recruitment process, please let your recruiter know—we’re happy to support you.

We value diverse educational and career backgrounds. If your experience aligns with the role’s goals—even if it doesn’t follow a traditional path—we’d love to hear from you.

Why Couchbase?

Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase’s mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers– all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Places to Work Award for the Bay Area and the UK. Couchbase offers a total rewards approach to benefits  that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include:

• Generous Time Off Program - Flexibility to care for you and your family
• Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*
• Financial Planning - Retirement program* and Business Travel Insurance
• Career Growth - Be valued, Create value approach
• Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.
• And much more!

*Note: some programs are not applicable to all countries. Please discuss with a Couchbase recruiter to learn more.

Learn more about Couchbase:

News and Press Releases

Couchbase Capella

Couchbase Blog

Investors

Disclaimer:

Couchbase is committed to being an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Join an impact initiative group and experience the amazing feeling of Couchbase can-do culture.

By using this website and submitting your information, you acknowledge our Candidate Privacy Notice and understand your personal information may be processed in accordance with our Candidate Privacy Notice following guidelines in your country of application.

GTM Manager / Head of GTMEmployment type: Full-time Location: Remote About our ClientOur client builds data generation and evaluation systems for Physical AI and robotics.

Who We Are

For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social responsibility, and sustainable practices. SPINS retail consumer insights, analytics, and consulting services give our clients a competitive advantage to increase their share of this growing market. Our data is the most comprehensive and accurate in the industry, allowing clients to power AI models and machine learning algorithms that help them better understand and meet their customers’ needs. At SPINS, behind all of our impressive data is our real differentiator, our people. We pride ourselves on our collaborative, flexible, and communicative culture that puts people at the center of everything we do.

Senior Manager, Product Management

SPINS is looking for a Sr. Manager of Product Management to join the Commercial Applications Team. The Commercial Applications team supports the SPINS Portal, the shared gateway and utility layer that serves all SPINS applications — including Intelligence, Journey, and Foundry.Commercial Applications also just launched SPINS Intelligence, our flagship AI-powered analytics platform serving hundreds of CPG brands, brokers, and retailers. This is a player-coach role. You will set product strategy, align stakeholders, and make prioritization calls — but you will also roll up your sleeves and write stories, triage bugs with clients, review sprint output, and build deep firsthand expertise in the product and data. We need a leader who earns credibility through knowledge and execution, not just title. The ideal candidate combines strategic vision with strong CPG industry acumen and a genuine willingness to dive into the work.

What You Will Do

• Set Product Strategy — Contribute to the vision and roadmap for SPINS Intelligence and Portal. Balance innovation, commercial impact, and cross-application needs across the business.
• Drive AI & Automation — Lead where AI, NLP, and automation create real client value — from the Workflow Utilities to natural-language querying to agentic analytics. Make grounded build-vs-partner decisions.
• Be Hands-On — Write stories, define acceptance criteria, triage client issues, and review sprint deliverables. Model the standard you expect from your team.
• Lead Cross-Functional Execution — Partner with Engineering, Data, Design, Commercial, and Finance to ship quality product. Drive provisioning, onboarding, and GTM for major launches.
• Build & Develop the PM Team — Mentor, and develop PMs. Establish operating rhythms, quality standards, and a culture of ownership and honest communication.
• Engage Clients & Market — Spend real time with brand, broker, and retailer clients to understand workflows and pain points. Translate field insight into product direction.
• Manage Product Economics — Own KPIs, revenue contribution, COGS, adoption data, and capacity. Build business cases for investment.

What You Bring

• 6–12+ years in CPG/ product management, 3+ years leading PMs or cross-functional product teams
• Deep experience building SaaS analytics platforms, data products, or BI solutions — ideally in CPG, retail, or market research
• Strong CPG industry knowledge: you understand how brands, brokers, and retailers use syndicated data and analytics day-to-day
• Proven ability to set strategy and also operate hands-on — writing stories, triaging bugs, engaging directly with clients
• Experience shipping AI/ML-powered capabilities (NLP, workflow automation, recommendations, or similar)
• Strong technical acumen — comfortable with data pipelines, APIs, Snowflake/GCP, and engineering trade-off discussions
• Excellent communication: boardroom to backlog, exec presentations to story acceptance criteria
• Experience with Agile tools and practices (Jira, Pendo, etc.)

Preferred

• Experience with SPINS, IRI/Circana, Nielsen, or similar syndicated data platforms
• Experience with LLMs, prompt engineering, or agentic AI product design
• Background building portal/platform strategies that unify multiple applications under a shared experience
• PE-backed or high-growth environment experience

Salary Range: $130,000-$140,000

#LI-AO1 #LI-Hybrid

What SPINS Offers

We have enjoyed tremendous growth over the years and, as a leader in a fast-growing industry, we have no plans to slow down!  While all that growth brings excitement, it is also an opportunity for SPINS to show it values the health and wellness of its team members.

• We embrace hybrid work options so that you have the flexibility to create a work/life balance that actually works!
• Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched.
• Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture.

The SPINS Way

• Direct – We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.
• Determined – We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.
• Passionate – We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths.
• Collaborative – We leave our egos at the door, believing that working together we will produce an outcome that’s greater than each individual contribution.

For details about the information SPINS’s collects about our applicants and how we use it, please see the SPINS Privacy Policy here.

Who We Are

For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social responsibility, and sustainable practices. SPINS retail consumer insights, analytics, and consulting services give our clients a competitive advantage to increase their share of this growing market. Our data is the most comprehensive and accurate in the industry, allowing clients to power AI models and machine learning algorithms that help them better understand and meet their customers’ needs. At SPINS, behind all of our impressive data is our real differentiator, our people. We pride ourselves on our collaborative, flexible, and communicative culture that puts people at the center of everything we do.

Senior Manager, Product Management

SPINS is looking for a Sr. Manager of Product Management to join the Commercial Applications Team. The Commercial Applications team supports the SPINS Portal, the shared gateway and utility layer that serves all SPINS applications — including Intelligence, Journey, and Foundry.Commercial Applications also just launched SPINS Intelligence, our flagship AI-powered analytics platform serving hundreds of CPG brands, brokers, and retailers. This is a player-coach role. You will set product strategy, align stakeholders, and make prioritization calls — but you will also roll up your sleeves and write stories, triage bugs with clients, review sprint output, and build deep firsthand expertise in the product and data. We need a leader who earns credibility through knowledge and execution, not just title. The ideal candidate combines strategic vision with strong CPG industry acumen and a genuine willingness to dive into the work.

What You Will Do

• Set Product Strategy — Contribute to the vision and roadmap for SPINS Intelligence and Portal. Balance innovation, commercial impact, and cross-application needs across the business.
• Drive AI & Automation — Lead where AI, NLP, and automation create real client value — from the Workflow Utilities to natural-language querying to agentic analytics. Make grounded build-vs-partner decisions.
• Be Hands-On — Write stories, define acceptance criteria, triage client issues, and review sprint deliverables. Model the standard you expect from your team.
• Lead Cross-Functional Execution — Partner with Engineering, Data, Design, Commercial, and Finance to ship quality product. Drive provisioning, onboarding, and GTM for major launches.
• Build & Develop the PM Team — Mentor, and develop PMs. Establish operating rhythms, quality standards, and a culture of ownership and honest communication.
• Engage Clients & Market — Spend real time with brand, broker, and retailer clients to understand workflows and pain points. Translate field insight into product direction.
• Manage Product Economics — Own KPIs, revenue contribution, COGS, adoption data, and capacity. Build business cases for investment.

What You Bring

• 6–12+ years in CPG/ product management, 3+ years leading PMs or cross-functional product teams
• Deep experience building SaaS analytics platforms, data products, or BI solutions — ideally in CPG, retail, or market research
• Strong CPG industry knowledge: you understand how brands, brokers, and retailers use syndicated data and analytics day-to-day
• Proven ability to set strategy and also operate hands-on — writing stories, triaging bugs, engaging directly with clients
• Experience shipping AI/ML-powered capabilities (NLP, workflow automation, recommendations, or similar)
• Strong technical acumen — comfortable with data pipelines, APIs, Snowflake/GCP, and engineering trade-off discussions
• Excellent communication: boardroom to backlog, exec presentations to story acceptance criteria
• Experience with Agile tools and practices (Jira, Pendo, etc.)

Preferred

• Experience with SPINS, IRI/Circana, Nielsen, or similar syndicated data platforms
• Experience with LLMs, prompt engineering, or agentic AI product design
• Background building portal/platform strategies that unify multiple applications under a shared experience
• PE-backed or high-growth environment experience

Salary Range: $130,000-$140,000

#LI-AO1 #LI-Hybrid

What SPINS Offers

We have enjoyed tremendous growth over the years and, as a leader in a fast-growing industry, we have no plans to slow down!  While all that growth brings excitement, it is also an opportunity for SPINS to show it values the health and wellness of its team members.

• We embrace hybrid work options so that you have the flexibility to create a work/life balance that actually works!
• Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched.
• Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture.

The SPINS Way

• Direct – We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.
• Determined – We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.
• Passionate – We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths.
• Collaborative – We leave our egos at the door, believing that working together we will produce an outcome that’s greater than each individual contribution.

For details about the information SPINS’s collects about our applicants and how we use it, please see the SPINS Privacy Policy here.

Who we are Help Scout started in 2011 with a simple premise: support software should treat customers like people, not tickets. 3+ billion conversations later, more than 10,000 companies use...

Who we are Help Scout started in 2011 with a simple premise: support software should treat customers like people, not tickets. 3+ billion conversations later, more than 10,000 companies use...

Who we are Help Scout started in 2011 with a simple premise: support software should treat customers like people, not tickets. 3+ billion conversations later, more than 10,000 companies use...

Who we are Help Scout started in 2011 with a simple premise: support software should treat customers like people, not tickets. 3+ billion conversations later, more than 10,000 companies use...

JoinphData, a remote-first data and AI consultancy company with employees across the United States, Latin America, and India.

At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap ahead, we’re excited to continue expanding and leading the market with innovative products.

We have an amazing culture, strong financials, and best-in-class company metrics. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact.

This position is for an existing vacancy.

Roofr is looking for a Director, Product Growth to own how we grow through the product. You’ll work at the intersection of product, data, and go-to-market: designing the activation and expansion paths that keep contractors engaged, surfacing product signals that unlock sales conversations, and building a stronger self-serve experience anchored in friction-less SMB UI/UX. You’ll report to the CPO, sit on the product leadership team, and lead a cross-functional Growth team that includes Engineering, Design, Data Science, and a Principal PM as your direct report.

Initial building blocks are already in place. We have a clear activation metric that guides both our self-serve and sales-assist motion, a hybrid model that is actively evolving, and an AI product line in AI Receptionist that is ready to scale. The job is to take what’s working, sharpen it, and build on top of it.

What You’ll be measured on

• Software adoption across the subscriber base
• Orchestration of the hybrid motion
• Self-serve revenue growth, shared with the GM of Measurements

What You’ll get to do

• Orchestrate the hybrid motion with Sales: Identify the product signals that indicate a contractor is ready for a sales conversation and build the playbooks that turn those signals into pipeline, across both new subscriber acquisition and expansion of the existing base
• Drive activation and expansion: Own the in-product experience that gets new contractors to value fast and design the expansion loops that drive deeper adoption and multi-product retention across the customer base
• Grow self-serve revenue: Own the self-serve motion across transactional and subscription products, with particular focus on Measure+ and in-product upgrade paths
• Lead the team and the metrics: Lead the Growth team, including Engineering, Design, and Data Science, build a fast experimentation culture, and own the growth metrics that matter to leadership

What You’ll bring to the role

• 8 to 12+ years of product growth experience in B2B SaaS; vertical SaaS is a strong plus
• Real experience building a hybrid product-led and sales-led motion. You have felt the friction of making these work together, not just read about it
• Strong activation and expansion instincts. You know how to design user journeys that drive measurable improvement in time-to-value and long-term retention
• Experience working across both transactional and subscription revenue models
• Comfortable running experiments end to end: designing them, setting success criteria, and shipping without waiting for perfect conditions
• Fluent in growth metrics like activation rate, adoption, expansion revenue, and NRR. You run your own analysis
• Experience with tools like Amplitude, HubSpot, and Snowflake or a comparable data warehouse
• Experience building or scaling an AI-powered product is a meaningful differentiator
• Able to lead and develop cross-functional teams in an environment where everyone doesn’t work for you. You work alongside your team, not just above it
• Clear communicator at every level, from executive to analyst
• Based in the US or Canada

Compensation Band: $250,000.00 - $300,000.00 USD

Our compensation ranges are built using multiple market benchmarks and reflect both the scope of the role and current market data. While many hires fall within the beginning to midpoint of the band to allow for growth over time, we tailor offers based on each candidate’s experience, seniority, and demonstrated impact.

🏠 What we offer (US + Canada)

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

🏝️ Vacation/Paid Time Off:

• 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!
• 1 Friday off per month (we call those our laundry days!)
• Company wide paid shutdown for the week between Christmas and New Years
• Flexible time off
• 80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada
• RRSP/401k match
• Generous Parental Leave policy

🤝 Perks:

• We host an annual company retreat with great team building activities
• Ample learning and development opportunities to continue growing your career
• Home office setup stipend
• Internet and phone allowance
• Remote first culture
• Weekly Friday paydays!

🤖 AI Notice

At Roofr, we’re big fans of AI. It helps us write job descriptions that don’t put you to sleep, takes notes during interviews so we can actually listen, and even helps us track down awesome humans like you.

Feel free to use AI to prep, research, or get pumped up for your interview (we see you, ChatGPT power users 👀). But when it’s time to chat, we’d love to meet you, not your AI alter ego. Bring your real, unfiltered self, we promise we will too.

And don’t worry, a real, live human is behind every part of our process. Every application is reviewed by a real person, and you’ll always speak with real humans throughout the interview process. No bots, just good people ☺️

⚠️ Important Notice

We’ve been made aware of an individual impersonating Roofr using a fraudulent domain: roofrr.com (note the extra “r”). Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses, instant messaging platforms, or unsolicited calls.

To ensure your application is legitimate, please apply directly through our official careers page: https://roofr.com/careers.

If you receive any suspicious messages or have questions, reach out to us at talent@roofr.com.

Your safety and security are important to us — thank you for your vigilance!

Roofr is proud to be an equal opportunity employer. We are committed to equal employment opportunity in the workplace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

About the role

Descript’s script-based editing features are at the heart of why creators trust us for their highest-stakes content. Product launches. Client interviews. Marketing campaigns. Content that represents them to their audiences.

As Lead Product Manager of the Narrative Editing team, you’ll own how users capture, edit, and perfect their stories. You’ll shape the script-first editing that makes video as simple as a document, the recording and writing tools that let users create without leaving Descript, and the AI regeneration features that make edits feel seamless and natural.

This is an opportunity to shape features that professional creators depend on while working with cutting-edge AI, a product users love, and a small, collaborative team where your impact is immediate and visible.

What you’ll do

• Develop a deep understanding of our customers, their creative goals, and the evolving AI video landscape — and use those insights to guide the editor roadmap
• Bring Descript’s taste for great video into interactions and defaults, so creators naturally produce polished, professional work
• Continuously expand our editing capabilities with frontier AI technology by partnering with our AI Research team, launching features like video regeneration and automatic speaker identification
• Own the recording, script generation, and translation flows that help users achieve their end-to-end video workflows directly in Descript
• Ensure Descript scales reliably for larger teams and more complex workflows

Who you are

• You’ve built deceptively powerful tools: You have 5 or more years of product management experience shipping creative tools or workflow products that feel simple enough for everyone, but scale to handle sophisticated use cases. You are a systems-minded product thinker who excels at designing intuitive experiences for complex, end-to-end workflows.
• You start with the customer: Plenty of “AI products” start with the technology and they all suck. You care deeply about understanding customers, and have experience in doing customer discovery and defining features that solve real problems.
• You are a fog sculptor: There are aspects to our editor and its design that do not have real competitors yet. The product intuition and design conventions have not been decided. You are attracted to ambiguous problems, know how to ask smart questions, and translate ideas into action.
• You care about craft: Our product is not a hype machine that runs on empty promises and vaporware. We think our product will be successful because people love to use it. That means you sweat the details. But without the sweat, because you aren’t stressed out.
• You are funny, creative, maybe kind of weird: Ok, this isn’t a hard requirement but Descript is kind of a quirky place and the people who love it tend to _like_ that about working here. So, just want to drop a hint early on. Also, the sense of humor is important because even though we take our work seriously it’s still just, like, video creation and editing. We aren’t flying rockets into space so let’s all have a good time.

The base salary range for this role is $225,000 - $290,000. Final offer amounts will carefully consider multiple factors, including prior experience, expertise, location, level, and may vary from the amount above.

About Descript

Descript is building a simple, intuitive, fully-powered editing tool for video and audio — an editing tool built for the age of AI. We are a team of 150 and the backing of some of the world’s greatest investors (OpenAI, Andreessen Horowitz, Redpoint Ventures, Spark Capital).

Descript is the special company that’s in possession of both product market fit and the raw materials (passionate user community, great product, large market) for growth, but is still early enough that each new employee has a measurable influence on the direction of the company.

Benefits include a generous healthcare package, 401k matching program, catered lunches, and flexible vacation time. Our headquarters are located in the Mission District of San Francisco, CA. We’re hiring for a mix of remote roles and hybrid roles.  For those who are remote, we have a handful of opportunities throughout the year for in person collaboration.  For our hybrid roles, we’re flexible, and you’re an adult—we don’t expect or mandate that you’re in the office every day. We do believe there are valuable and serendipitous moments of discovery and collaboration that come from working together in person.

Descript is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We believe in actively building a team rich in diverse backgrounds, experiences, and opinions to better allow our employees, products, and community to thrive.

At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap ahead, we’re excited to continue expanding and leading the market with innovative products.

We have an amazing culture, strong financials, and best-in-class company metrics. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact.

This position is for an existing vacancy.

Roofr is looking for a Director, Product Growth to own how we grow through the product. You’ll work at the intersection of product, data, and go-to-market: designing the activation and expansion paths that keep contractors engaged, surfacing product signals that unlock sales conversations, and building a stronger self-serve experience anchored in friction-less SMB UI/UX. You’ll report to the CPO, sit on the product leadership team, and lead a cross-functional Growth team that includes Engineering, Design, Data Science, and a Principal PM as your direct report.

Initial building blocks are already in place. We have a clear activation metric that guides both our self-serve and sales-assist motion, a hybrid model that is actively evolving, and an AI product line in AI Receptionist that is ready to scale. The job is to take what’s working, sharpen it, and build on top of it.

What You’ll be measured on

• Software adoption across the subscriber base
• Orchestration of the hybrid motion
• Self-serve revenue growth, shared with the GM of Measurements

What You’ll get to do

• Orchestrate the hybrid motion with Sales: Identify the product signals that indicate a contractor is ready for a sales conversation and build the playbooks that turn those signals into pipeline, across both new subscriber acquisition and expansion of the existing base
• Drive activation and expansion: Own the in-product experience that gets new contractors to value fast and design the expansion loops that drive deeper adoption and multi-product retention across the customer base
• Grow self-serve revenue: Own the self-serve motion across transactional and subscription products, with particular focus on Measure+ and in-product upgrade paths
• Lead the team and the metrics: Lead the Growth team, including Engineering, Design, and Data Science, build a fast experimentation culture, and own the growth metrics that matter to leadership

What You’ll bring to the role

• 8 to 12+ years of product growth experience in B2B SaaS; vertical SaaS is a strong plus
• Real experience building a hybrid product-led and sales-led motion. You have felt the friction of making these work together, not just read about it
• Strong activation and expansion instincts. You know how to design user journeys that drive measurable improvement in time-to-value and long-term retention
• Experience working across both transactional and subscription revenue models
• Comfortable running experiments end to end: designing them, setting success criteria, and shipping without waiting for perfect conditions
• Fluent in growth metrics like activation rate, adoption, expansion revenue, and NRR. You run your own analysis
• Experience with tools like Amplitude, HubSpot, and Snowflake or a comparable data warehouse
• Experience building or scaling an AI-powered product is a meaningful differentiator
• Able to lead and develop cross-functional teams in an environment where everyone doesn’t work for you. You work alongside your team, not just above it
• Clear communicator at every level, from executive to analyst
• Based in the US or Canada

Compensation Band: $250,000.00 - $300,000.00 USD

Our compensation ranges are built using multiple market benchmarks and reflect both the scope of the role and current market data. While many hires fall within the beginning to midpoint of the band to allow for growth over time, we tailor offers based on each candidate’s experience, seniority, and demonstrated impact.

🏠 What we offer (US + Canada)

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

🏝️ Vacation/Paid Time Off:

• 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!
• 1 Friday off per month (we call those our laundry days!)
• Company wide paid shutdown for the week between Christmas and New Years
• Flexible time off
• 80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada
• RRSP/401k match
• Generous Parental Leave policy

🤝 Perks:

• We host an annual company retreat with great team building activities
• Ample learning and development opportunities to continue growing your career
• Home office setup stipend
• Internet and phone allowance
• Remote first culture
• Weekly Friday paydays!

🤖 AI Notice

At Roofr, we’re big fans of AI. It helps us write job descriptions that don’t put you to sleep, takes notes during interviews so we can actually listen, and even helps us track down awesome humans like you.

Feel free to use AI to prep, research, or get pumped up for your interview (we see you, ChatGPT power users 👀). But when it’s time to chat, we’d love to meet you, not your AI alter ego. Bring your real, unfiltered self, we promise we will too.

And don’t worry, a real, live human is behind every part of our process. Every application is reviewed by a real person, and you’ll always speak with real humans throughout the interview process. No bots, just good people ☺️

⚠️ Important Notice

We’ve been made aware of an individual impersonating Roofr using a fraudulent domain: roofrr.com (note the extra “r”). Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses, instant messaging platforms, or unsolicited calls.

To ensure your application is legitimate, please apply directly through our official careers page: https://roofr.com/careers.

If you receive any suspicious messages or have questions, reach out to us at talent@roofr.com.

Your safety and security are important to us — thank you for your vigilance!

Roofr is proud to be an equal opportunity employer. We are committed to equal employment opportunity in the workplace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

About the role

Descript’s script-based editing features are at the heart of why creators trust us for their highest-stakes content. Product launches. Client interviews. Marketing campaigns. Content that represents them to their audiences.

As Lead Product Manager of the Narrative Editing team, you’ll own how users capture, edit, and perfect their stories. You’ll shape the script-first editing that makes video as simple as a document, the recording and writing tools that let users create without leaving Descript, and the AI regeneration features that make edits feel seamless and natural.

This is an opportunity to shape features that professional creators depend on while working with cutting-edge AI, a product users love, and a small, collaborative team where your impact is immediate and visible.

What you’ll do

• Develop a deep understanding of our customers, their creative goals, and the evolving AI video landscape — and use those insights to guide the editor roadmap
• Bring Descript’s taste for great video into interactions and defaults, so creators naturally produce polished, professional work
• Continuously expand our editing capabilities with frontier AI technology by partnering with our AI Research team, launching features like video regeneration and automatic speaker identification
• Own the recording, script generation, and translation flows that help users achieve their end-to-end video workflows directly in Descript
• Ensure Descript scales reliably for larger teams and more complex workflows

Who you are

• You’ve built deceptively powerful tools: You have 5 or more years of product management experience shipping creative tools or workflow products that feel simple enough for everyone, but scale to handle sophisticated use cases. You are a systems-minded product thinker who excels at designing intuitive experiences for complex, end-to-end workflows.
• You start with the customer: Plenty of “AI products” start with the technology and they all suck. You care deeply about understanding customers, and have experience in doing customer discovery and defining features that solve real problems.
• You are a fog sculptor: There are aspects to our editor and its design that do not have real competitors yet. The product intuition and design conventions have not been decided. You are attracted to ambiguous problems, know how to ask smart questions, and translate ideas into action.
• You care about craft: Our product is not a hype machine that runs on empty promises and vaporware. We think our product will be successful because people love to use it. That means you sweat the details. But without the sweat, because you aren’t stressed out.
• You are funny, creative, maybe kind of weird: Ok, this isn’t a hard requirement but Descript is kind of a quirky place and the people who love it tend to _like_ that about working here. So, just want to drop a hint early on. Also, the sense of humor is important because even though we take our work seriously it’s still just, like, video creation and editing. We aren’t flying rockets into space so let’s all have a good time.

The base salary range for this role is $225,000 - $290,000. Final offer amounts will carefully consider multiple factors, including prior experience, expertise, location, level, and may vary from the amount above.

About Descript

Descript is building a simple, intuitive, fully-powered editing tool for video and audio — an editing tool built for the age of AI. We are a team of 150 and the backing of some of the world’s greatest investors (OpenAI, Andreessen Horowitz, Redpoint Ventures, Spark Capital).

Descript is the special company that’s in possession of both product market fit and the raw materials (passionate user community, great product, large market) for growth, but is still early enough that each new employee has a measurable influence on the direction of the company.

Benefits include a generous healthcare package, 401k matching program, catered lunches, and flexible vacation time. Our headquarters are located in the Mission District of San Francisco, CA. We’re hiring for a mix of remote roles and hybrid roles.  For those who are remote, we have a handful of opportunities throughout the year for in person collaboration.  For our hybrid roles, we’re flexible, and you’re an adult—we don’t expect or mandate that you’re in the office every day. We do believe there are valuable and serendipitous moments of discovery and collaboration that come from working together in person.

Descript is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We believe in actively building a team rich in diverse backgrounds, experiences, and opinions to better allow our employees, products, and community to thrive.

At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap ahead, we’re excited to continue expanding and leading the market with innovative products.

We have an amazing culture, strong financials, and best-in-class company metrics. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact.

This position is for an existing vacancy.

Roofr is looking for a Director, Product Growth to own how we grow through the product. You’ll work at the intersection of product, data, and go-to-market: designing the activation and expansion paths that keep contractors engaged, surfacing product signals that unlock sales conversations, and building a stronger self-serve experience anchored in friction-less SMB UI/UX. You’ll report to the CPO, sit on the product leadership team, and lead a cross-functional Growth team that includes Engineering, Design, Data Science, and a Principal PM as your direct report.

Initial building blocks are already in place. We have a clear activation metric that guides both our self-serve and sales-assist motion, a hybrid model that is actively evolving, and an AI product line in AI Receptionist that is ready to scale. The job is to take what’s working, sharpen it, and build on top of it.

What You’ll be measured on

• Software adoption across the subscriber base
• Orchestration of the hybrid motion
• Self-serve revenue growth, shared with the GM of Measurements

What You’ll get to do

• Orchestrate the hybrid motion with Sales: Identify the product signals that indicate a contractor is ready for a sales conversation and build the playbooks that turn those signals into pipeline, across both new subscriber acquisition and expansion of the existing base
• Drive activation and expansion: Own the in-product experience that gets new contractors to value fast and design the expansion loops that drive deeper adoption and multi-product retention across the customer base
• Grow self-serve revenue: Own the self-serve motion across transactional and subscription products, with particular focus on Measure+ and in-product upgrade paths
• Lead the team and the metrics: Lead the Growth team, including Engineering, Design, and Data Science, build a fast experimentation culture, and own the growth metrics that matter to leadership

What You’ll bring to the role

• 8 to 12+ years of product growth experience in B2B SaaS; vertical SaaS is a strong plus
• Real experience building a hybrid product-led and sales-led motion. You have felt the friction of making these work together, not just read about it
• Strong activation and expansion instincts. You know how to design user journeys that drive measurable improvement in time-to-value and long-term retention
• Experience working across both transactional and subscription revenue models
• Comfortable running experiments end to end: designing them, setting success criteria, and shipping without waiting for perfect conditions
• Fluent in growth metrics like activation rate, adoption, expansion revenue, and NRR. You run your own analysis
• Experience with tools like Amplitude, HubSpot, and Snowflake or a comparable data warehouse
• Experience building or scaling an AI-powered product is a meaningful differentiator
• Able to lead and develop cross-functional teams in an environment where everyone doesn’t work for you. You work alongside your team, not just above it
• Clear communicator at every level, from executive to analyst
• Based in the US or Canada

Compensation Band: $250,000.00 - $300,000.00 USD

Our compensation ranges are built using multiple market benchmarks and reflect both the scope of the role and current market data. While many hires fall within the beginning to midpoint of the band to allow for growth over time, we tailor offers based on each candidate’s experience, seniority, and demonstrated impact.

🏠 What we offer (US + Canada)

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

🏝️ Vacation/Paid Time Off:

• 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!
• 1 Friday off per month (we call those our laundry days!)
• Company wide paid shutdown for the week between Christmas and New Years
• Flexible time off
• 80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada
• RRSP/401k match
• Generous Parental Leave policy

🤝 Perks:

• We host an annual company retreat with great team building activities
• Ample learning and development opportunities to continue growing your career
• Home office setup stipend
• Internet and phone allowance
• Remote first culture
• Weekly Friday paydays!

🤖 AI Notice

At Roofr, we’re big fans of AI. It helps us write job descriptions that don’t put you to sleep, takes notes during interviews so we can actually listen, and even helps us track down awesome humans like you.

Feel free to use AI to prep, research, or get pumped up for your interview (we see you, ChatGPT power users 👀). But when it’s time to chat, we’d love to meet you, not your AI alter ego. Bring your real, unfiltered self, we promise we will too.

And don’t worry, a real, live human is behind every part of our process. Every application is reviewed by a real person, and you’ll always speak with real humans throughout the interview process. No bots, just good people ☺️

⚠️ Important Notice

We’ve been made aware of an individual impersonating Roofr using a fraudulent domain: roofrr.com (note the extra “r”). Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses, instant messaging platforms, or unsolicited calls.

To ensure your application is legitimate, please apply directly through our official careers page: https://roofr.com/careers.

If you receive any suspicious messages or have questions, reach out to us at talent@roofr.com.

Your safety and security are important to us — thank you for your vigilance!

Roofr is proud to be an equal opportunity employer. We are committed to equal employment opportunity in the workplace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

About the role

Descript’s script-based editing features are at the heart of why creators trust us for their highest-stakes content. Product launches. Client interviews. Marketing campaigns. Content that represents them to their audiences.

As Lead Product Manager of the Narrative Editing team, you’ll own how users capture, edit, and perfect their stories. You’ll shape the script-first editing that makes video as simple as a document, the recording and writing tools that let users create without leaving Descript, and the AI regeneration features that make edits feel seamless and natural.

This is an opportunity to shape features that professional creators depend on while working with cutting-edge AI, a product users love, and a small, collaborative team where your impact is immediate and visible.

What you’ll do

• Develop a deep understanding of our customers, their creative goals, and the evolving AI video landscape — and use those insights to guide the editor roadmap
• Bring Descript’s taste for great video into interactions and defaults, so creators naturally produce polished, professional work
• Continuously expand our editing capabilities with frontier AI technology by partnering with our AI Research team, launching features like video regeneration and automatic speaker identification
• Own the recording, script generation, and translation flows that help users achieve their end-to-end video workflows directly in Descript
• Ensure Descript scales reliably for larger teams and more complex workflows

Who you are

• You’ve built deceptively powerful tools: You have 5 or more years of product management experience shipping creative tools or workflow products that feel simple enough for everyone, but scale to handle sophisticated use cases. You are a systems-minded product thinker who excels at designing intuitive experiences for complex, end-to-end workflows.
• You start with the customer: Plenty of “AI products” start with the technology and they all suck. You care deeply about understanding customers, and have experience in doing customer discovery and defining features that solve real problems.
• You are a fog sculptor: There are aspects to our editor and its design that do not have real competitors yet. The product intuition and design conventions have not been decided. You are attracted to ambiguous problems, know how to ask smart questions, and translate ideas into action.
• You care about craft: Our product is not a hype machine that runs on empty promises and vaporware. We think our product will be successful because people love to use it. That means you sweat the details. But without the sweat, because you aren’t stressed out.
• You are funny, creative, maybe kind of weird: Ok, this isn’t a hard requirement but Descript is kind of a quirky place and the people who love it tend to _like_ that about working here. So, just want to drop a hint early on. Also, the sense of humor is important because even though we take our work seriously it’s still just, like, video creation and editing. We aren’t flying rockets into space so let’s all have a good time.

The base salary range for this role is $225,000 - $290,000. Final offer amounts will carefully consider multiple factors, including prior experience, expertise, location, level, and may vary from the amount above.

About Descript

Descript is building a simple, intuitive, fully-powered editing tool for video and audio — an editing tool built for the age of AI. We are a team of 150 and the backing of some of the world’s greatest investors (OpenAI, Andreessen Horowitz, Redpoint Ventures, Spark Capital).

Descript is the special company that’s in possession of both product market fit and the raw materials (passionate user community, great product, large market) for growth, but is still early enough that each new employee has a measurable influence on the direction of the company.

Benefits include a generous healthcare package, 401k matching program, catered lunches, and flexible vacation time. Our headquarters are located in the Mission District of San Francisco, CA. We’re hiring for a mix of remote roles and hybrid roles.  For those who are remote, we have a handful of opportunities throughout the year for in person collaboration.  For our hybrid roles, we’re flexible, and you’re an adult—we don’t expect or mandate that you’re in the office every day. We do believe there are valuable and serendipitous moments of discovery and collaboration that come from working together in person.

Descript is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We believe in actively building a team rich in diverse backgrounds, experiences, and opinions to better allow our employees, products, and community to thrive.

About the Role

Within Global Customer Experience (GCX), our mission is to advance the HelloFresh customer relationship from reactive resolution to proactive, trust-building service. The compensation function sits at the heart of that mission: it is the mechanism through which the business acknowledges failures, restores customer confidence, and, when done well, turns a bad experience into a reason to stay.

The Associate Director, Customer Compensation & Policy is responsible for the global strategy, architecture, and governance of how HelloFresh compensates customers across all markets and brands. This is not a policy maintenance role. It is a strategic function that sits at the intersection of customer economics, operational data, behavioral experimentation, and cross-functional influence.

You will own one of the most financially material and customer-sensitive levers in the business. You will shape a multi-year roadmap and hold peers in Operations, Technology, Finance, and Market Leadership accountable for the quality of inputs that determine how well and how efficiently we recover customer trust.

The ideal candidate brings a rare combination: analytical rigor sharp enough to architect a global compensation engine from first principles, and the executive presence to drive adoption across a complex, multi-market organization without formal authority over most of the people they need to move.

What You’ll Own

Global Compensation Strategy & Engine Architecture

• Own the end-to-end strategic vision for how HelloFresh categorizes customer errors and determines compensation across all markets, brands, and contact channels.
• Lead the design and continuous evolution of the compensation engine: along with Tech, you’ll define the the rules, thresholds, segmentation logic, and automation frameworks that govern recovery decisions at scale.
• Define the principles that govern trade-offs between customer generosity and cost discipline and translate those principles into operational rules that hold across market complexity and brand variation.
• Partner with Technology to ensure the compensation engine is scalable, auditable, and capable of supporting dynamic, AI-assisted decisioning as the product evolves.

Experimentation & Behavioral Economics

• Set the global roadmap for compensation experimentation: A/B testing across offer types, value levels, channel timing, and segmentation variables.
• Apply behavioral economics frameworks to compensation design understanding how recovery offers shape long-term retention, repurchase behavior, and brand perception, not just immediate satisfaction.
• Define the measurement framework for experimentation: what constitutes a successful test, what confidence warrants global rollout, and how results are synthesized into durable policy change.
• Partner with Analytics & Insights to ensure test design, sample integrity, and rollout analysis meet a rigorous standard of evidence.

Financial Stewardship & Cost Governance

• Own the global compensation P&L line: tracking spend by market, error category, customer segment, and channel — and holding yourself accountable to defined cost-per-incident and avoidable-contact targets.
• Identify and close financial leakage: cases where compensation is being issued without policy justification, at incorrect values, or at the wrong frequency.
• Build the reporting infrastructure that makes compensation economics visible to GCX leadership, market GMs, and Finance — with the granularity and context needed to drive decisions.
• Define the right balance between cost optimization and customer lifetime value investment: not just ‘spend less’ but ‘spend where it earns back.

Fraud Policy & Global Governance

• Own the global fraud and abuse prevention framework: the policies, detection logic, thresholds, and escalation paths that protect the business without creating friction for genuine customers.
• Lead the governance rhythm for policy: quarterly reviews, market exception management, escalation adjudication, and framework versioning across a multi-brand, multi-market environment.
• Act as the final authority on complex, cross-market policy gaps — resolving ambiguity with speed, consistency, and strategic clarity rather than routing decisions upward by default.
• Maintain global standards while creating principled space for market-level adaptation where local context genuinely requires it.

Cross-Functional Leadership & Stakeholder Accountability

• Represent the compensation function in senior forums translating customer economics into requirements that peers in Operations, Technology, Finance, and Market GMs must respond to.
• Hold cross-functional partners accountable for the upstream data quality, operational accuracy, and system reliability that the compensation engine depends on.
• Drive adoption of policy changes across markets and brands, building communication and change management plans that make new frameworks land — not just launch.
• Influence at VP and Director level across multiple functions; escalate only strategic blockers, not routine alignment.

What You’ll Bring

Education

• MBA or equivalent postgraduate qualification required.
• Undergraduate degree in Economics, Business, Engineering, or a quantitative discipline.

Experience

• 8–12 years of progressive experience in customer strategy, pricing, operations, or a directly adjacent domain with meaningful exposure to global, multi-market environments.
• Demonstrated track record of owning a financially significant operational lever and managing it with both analytical precision and strategic judgment.
• Prior experience leading and developing teams; comfort operating as a senior individual contributor and a people leader simultaneously.
• Background in subscription commerce, logistics, or consumer-facing operations strongly preferred. Familiarity with the economics of customer recovery in high-volume, low-margin environments is a distinct advantage.

Technical & Analytical

• Advanced proficiency in SQL and data analysis; able to build and pressure-test the analytical models that underpin policy decisions without delegating the logic to others.
• Fluency with experimentation methodology: test design, statistical significance, holdout analysis, and the translation of results into policy not just reporting.
• Experience working with or alongside engineering teams to define product and system requirements for rules-based or AI-assisted decisioning tools.
• Comfort with financial modeling: building the business case for compensation investment, forecasting spend impact, and tracking actuals against plan.

Leadership & Influence

• Senior executive presence: able to walk into a GM, COO, or CFO conversation with a clear point of view, defend it under pressure, and leave with alignment.
• A credible voice with peers and upward stakeholders not because of title, but because of the quality of analysis and clarity of communication.
• Structured and decisive under ambiguity: able to make a defensible call with incomplete information and adjust as evidence develops.
• Genuinely collaborative across markets and functions able to hold people to standards without damaging the relationships needed to sustain them.

What we offer

• Box Discount-Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness-Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• RRSP Matching-Competitive RRSP matching program offered
• Vacation & PTO-Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance.
• Family Benefits-A parental leave top-up program for expectant parents.
• Growth & Development-We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun-From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives- With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience.

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 3 days in office per week.

#LI-HYBRID

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

Toronto, ON Pay Range

$126,000—$136,000 CAD

About Maze

Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development.

In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today’s AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That’s where Maze comes in.

We believe companies shouldn’t have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision.

Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves.

That’s why Maze was recently named the #1 user research platform in UX Tools’ Design Tools Survey—and why we’re scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as Uber, Amazon, Atlassian, Anthropic & more.

Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce driven by our core values.

Location: Remote , preference for Netherlands, United Kingdom, Ireland, Spain or Portugal.

Key engineering and product teams are based in these locales.

About the Role

Maze customers need to reach the right participants and trust the quality of the people taking part in their studies. Recruitment is a critical part of research.

We’re looking for a Product Lead to own the recruitment and panel experience at Maze. You’ll set the product vision for how customers recruit and manage participants across Maze, working across unmoderated, moderated, AI-moderated, and future research experiences.

This is a highly cross-functional product area that sits at the intersection of product, operations, and our panel partner ecosystem. You’ll work in a trio with Engineering and Design while partnering closely with our Panel Operations team, GTM, Customer Success, Research Partners, and other product teams.

You’ll own the customer and participant experiences as well as the systems behind them, helping Maze deliver a recruitment experience that is high-quality, reliable, and able to scale with increasingly complex customer needs.

You’ll work on:

• Set the product vision and roadmap for recruitment and participant management across Maze.

• Improve participant quality by building stronger feedback loops, quality signals, filtering, and experiences that reduce confusion for participants.

• Make it easier for customers to recruit the audiences they need across different study types, including more complex enterprise use cases.

• Understand panel performance and identify gaps in participant supply, quality, and fulfillment.

• Partner with Panel Operations to continuously improve the tools, workflows, and handoffs used to fulfill recruitment requests.

• Help evaluate and onboard new panel partners and determine where deeper integrations can improve quality, coverage, or efficiency.

• Develop smarter ways to route studies to the right participant supply based on customer and study needs.

• Stay close to the operational side of recruitment so product decisions are grounded in how participant fulfillment actually happens.

• Partner with Sales, Customer Success, and Research Partners on customer needs, recruitment feasibility, packaging, adoption, and opportunities where recruitment capabilities can unlock deals.

• Define and measure success across participant quality, fulfillment, and the overall recruitment experience.

You should apply if:

• You have experience as a Product Lead, or equivalent, owning complex product areas from strategy through execution.

• You’re comfortable working on products that span software, operations, and external partners rather than living entirely within a single product surface.

• You can turn messy, cross-functional problems into a clear product vision and an actionable roadmap.

• You’re comfortable getting close to operational workflows and using what you learn to make better product decisions.

• You have strong product judgment and are comfortable bringing a clear recommendation to the room, even when there isn’t a perfect answer.

• You’re experienced partnering closely with Engineering and Design while bringing stakeholders from across the business into your product process.

• You think in systems and look for scalable product solutions rather than one-off workarounds.

• You’re comfortable balancing customer experience, business needs, operational realities, and technical constraints.

• You thrive in an environment where you can move quickly, make decisions with imperfect information, and continuously learn from customers and internal teams.

Bonus points if you have:

• Experience with user research or research participant recruitment.

• Experience building products with a meaningful operational component.

• Marketplace or supply-and-demand product experience.

• Experience working with external partners, vendors, or integrations that are critical to the customer experience.

• Experience building products for enterprise customers with complex requirements.

Inclusivity and Pay

At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we’d still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture.

Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package.

Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations.

Why Maze is unique

• Early-stage startup: You will join an early-stage startup with less than 150 team members. This means you’ll have the unique opportunity to directly impact success and help shape the future of Maze.

• Market disruption: We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there’s finally a groundswell building around a path forward that eliminates this compromise - and Maze is leading the charge.

• Product-market Fit: Maze is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisions

Benefits

• Health insurance with international coverage, vision, and dental: 100% of the team member premium paid

  • For some locations, coverage options vary, please see our benefits pages for more information

• Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24⁄7 access to resources

• Life and Disability Insurance, 100% of the team member premium paid

• Flexible time off

• Meaningful equity

• Company retreats, fully paid for by Maze

• New MacBook (laptop), paid for by Maze

• Paid Family leave: 16 weeks for birth or adoptive parents

• $500/month to be used for dependent health insurance coverage

  • If you don’t have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a-maze-ing benefits - gym memberships, co-working spaces, food, travel, whatever!

• $1,500 remote work setup fund to ensure you can set up a productive work space

• Flexible work schedule where you manage your own working hours

• Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more

• Virtual social engagements randomly throughout the year

• SWAG, we have some really cool swag

• Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more

Check out all of our a-maze-ing benefits here.

Outreach Notice

We understand you might be excited about the job you’re applying for, we are excited you are interested! However, please refrain from reaching out to our current team members on LinkedIn for referrals. Our policy is that referrals can only be provided by team members who personally know the candidate. With the high volume of interest in our roles, contacting our team members who are not involved in recruitment can be overwhelming. Additionally, please avoid submitting support tickets regarding your application, as our support team is not involved in the hiring process. Rest assured, our recruitment team is diligently reviewing all applications and will reach out directly if there is a match.

Sr. Manager, AI Forward Deployed Engineering (FDE)

FEQ227R363

Mission

The AI Forward Deployed Engineering (AI FDE) team is a highly specialized customer-facing AI team at Databricks. We deliver professional services engagements that help customers build and productionize first-of-its-kind GenAI applications, and we work cross-functionally with AI Product, Research, and Engineering to shape long-term strategic priorities.

We are looking for a world-class leader to lead and grow our AI FDE team. In this role, you will lead customers on their AI transformation with Databricks, push the boundaries of our product, recruit and develop top data scientists/machine learning engineers, and manage a portfolio of key accounts. Candidates should expect to travel at least once a month.

While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered.

The impact you will have:

• Lead and scale a high-performing AI forward deployed engineering team, including hiring, mentoring, and building a team structure to support long-term growth and execution at scale
• Shape cross-functional collaboration by influencing Product, R&D, and GTM, ensuring voice-of-customer insights and delivery learnings help inform the product roadmap and GTM strategy
• Develop and expand executive relationships with key customers and partners (including VP+, CIO/CDO-level stakeholders), acting as a trusted advisor during complex technical engagements and AI transformations
• Partner with Field Engineering and Sales leadership to set strategy for strategic accounts and coordinate delivery across functions
• Lead strategic AI initiatives, practice development, and scalable delivery processes
• Own OKRs for AI-services led accounts, revenue, utilization, and public references
• Represent Databricks as a thought leader in AI through conference talks, published content, etc.

What we look for:

• Experience building and managing high-performing teams of AI/ML scientists, engineers, and leaders
• Ability to scope, sell, and deliver technical engagements in enterprise environments, including managing escalations and ensuring successful customer outcomes
• Strong, current technical depth in AI/ML foundations, with the ability to contribute meaningfully in architecture reviews and the curiosity to stay current as the field evolves
• Experience leading teams that have shipped production AI solutions in cloud environments (AWS, Azure, or GCP)
• Proven success developing strategy with senior executive stakeholders to define program-level goals, align technical vision, and build trust throughout complex enterprise engagements
• Experience driving AI transformation across enterprise customers, spanning applied AI product management, organizational change management, and stakeholder alignment
• Experience working across Sales, Product, and GTM to connect AI delivery to business outcomes
• Graduate degree in a quantitative discipline (Computer Science, Engineering, Statistics, Operations Research, etc.) or equivalent practical experience

Preferred:

• Experience in a customer-facing leadership role
• Experience working with Databricks

Pay Range Transparency

Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles.  Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.

Local Pay Range

$232,900—$320,200 USD

About Databricks

Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.

BenefitsAt Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer’s discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

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