Writing.io Jobs

If you’re looking to learn from a winning information technology team and receive outstanding benefits that support your family- while working for a company that takes a people-first approach to business, we invite you to explore our IT Support Engineer position.

• This is an on-site position that requires traveling to and working at client locations in Boston, MA.

Primary Purpose and Function

The overall performance objective of the Support Engineer I is to provide the best possible support and customer service to our clients. They are responsible for handling requests that are submitted by our customers (typically by phone) and in all cases using good judgment and timeliness in responding to and resolving each issue to the customer’s satisfaction. Success is defined by the timely resolution of requests in the best possible order based on priority. The position requires accurate documentation, tracking, and monitoring to ensure a timely resolution.

Essential Functions and Responsibilities

Customer Facing

• Provide front line phone coverage, and participate in various call center groups
• Provide on-site assistance to clients within your local geography
• Provide excellent customer service to Xantrion’s client base.
• Provide technical support as assigned for issues related to computer systems, software, and hardware.
• Log and track support requests in ConnectWise.
• Prioritize and/or escalate tickets as required to ensure customer satisfaction.
• Brief customers, as well as management, on the status of current resolution efforts.
• Work with third party support providers when necessary.
• Follow up with customers to ensure an issue has been resolved.

Administration

• Submit semi-monthly timesheet and expense reports.
• Attending scheduled training and meeting sessions.
• Meet with your manager regularly to discuss opportunities and achievements.

Service Desk Duties

• Ability to work a variable shift any time during Xantrion’s business hours.
• Perform audits of customer information and systems as necessary to ensure accuracy.
• Take support tickets from the dispatcher.
• Update and schedule service tickets until issues have been resolved or further escalated.
• Perform other duties or special projects as assigned.

Position Requirements

Formal Education & Certification

• Bachelor’s degree from a four-year university or equivalent experience (not required)
• Technical certificates are a plus.

Knowledge & Experience

• Minimum of 3 years of technical support experience required
  • On-site technical support experience preferred.
• Basic diagnostic and analytical skills.
• Basic competency in the use and troubleshooting of MS Office products.
• Experience using Windows 7, 10, and/or Mac OS.
• Basic computer literacy across both hardware and software.
• Ability to be proactive and able to take direction and establish ownership of issues through resolution.

Personal Attributes

• Positive attitude.
• Strong written, oral, and interpersonal communication skills.
• Strong telephone presence with organized follow-up skills.
• Ability to follow established operating procedures
• Strong, service-oriented, customer-focused.
• Strong attention to detail.
• Experience working constructively in a team-oriented, collaborative environment.
• Ability to effectively multitask, managing time, prioritizing and executing tasks in a high-pressure environment.
• Demonstrated interpersonal skills, able to foster strong relationships internally and externally.
• Can follow directions, as well as apply judgment and be flexible as the situation warrants.

Performance Metrics

• Manager and peer review of goal achievement.
• Coachability, willingness to work as a member of a team.
• Detailed ticket notes at every step of the resolution.
• Appropriate amount of time is correctly coded per day.
• Ticket queue is properly scheduled. Assigned tasks do not “fall through the cracks”.
• Internal and external customer satisfaction scores.
• Ticket closure rate relative to peers.

Physical Demands

• Sitting or Standing for Long Periods: Ability to remain seated or standing at a workstation for extended durations, with regular breaks to prevent fatigue and maintain comfort.
• Viewing a Computer Monitor: Sustained ability to focus on a computer screen for tasks such as reading, typing, and data entry, with appropriate lighting and screen settings to reduce eye strain.
• Digital Dexterity and Hand/Eye Coordination: Proficient use of hands and fingers to operate office equipment, including frequent alpha/numeric keyboarding, mouse usage, and handling other peripherals with precision.
• Oral Communications: Engaging in clear and effective verbal communication over the phone, video calls, and occasionally in person, requiring strong speech and active listening skills.
• Use of Peripheral Devices: Handling and operating devices such as a mouse, headset, and other computer accessories with precision and ease.
• Basic Ergonomic Adjustments: Ability to adjust seating, monitor height, and other workstation elements to maintain comfort and reduce physical strain.
• Environmental Awareness: Maintaining a workspace free from excessive noise and distractions to ensure focus and productivity.
• Occasional Lifting and Moving: Ability to lift and move light objects, such as laptops, documents, and office supplies, as needed.
• Periodic Travel to Customer Offices: Willingness and ability to travel to customer offices as required, which may involve air travel, driving, ride-sharing, or using public transportation.
• Periodic Travel to Xantrion’s Office: Willingness and ability to travel to Xantrion’s office or shared workspace as needed, which may involve air travel, driving, ride-sharing, or using public transportation.
• Light Lifting and Carrying of Computers and Equipment: Ability to lift and carry computers and related equipment, typically weighing up to 20 pounds.
• Moving Heavy Equipment: Ability to move heavier items such as personal computers, servers, and battery backup systems, weighing up to 75 pounds, using proper lifting techniques and equipment to ensure safety.

Company Policy and Procedure Compliance

• Follow and support company policies and procedures as well as all local, state, and federal laws.
• Always maintain confidentiality of company and customer records and information.
• Maintain a professional image, adhering to Xantrion’s dress code.
• Must have an existing cell phone (running current Android or iOS).
• If applicable, Xantrion will provide a cell phone, internet connection, and home office equipment allowance. See the Xantrion Handbook for details.

When Working Remote

• Must have a reliable, high-speed internet connection that effectively supports work responsibilities, including video conferencing.
• Must have a dedicated, secure, and private workspace. Unless arranged by Xantrion, shared work environments, such as coworking spaces, are unacceptable. Client information must always be kept private.
• Must use Xantrion-provided PC and headset to execute job functions.

Benefits

• Salary range $60K - $65K; depending on experience.
• 100% of medical, dental, and vision for you and your family.
• 401K with company match up to 4% of salary.
• Certification reimbursement and annual training budget.
• 17 Days PTO per year in addition to paid training days.
• Bonuses for referring new clients or employees.

Equal Opportunity Employer

Xantrion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, age, color, sex, religion, sexual orientation, national origin, disability, medical condition, genetic information, pregnancy, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws. All employment is decided on the basis of qualifications, merit, and business needs at the time.

We use AI to support our recruiting team, improve the candidate experiences, and allow our teams to spend more time on meaningful candidate interactions. Our use of AI is limited to administrative tasks such as organizing application information and taking or summarizing interview notes. AI does not screen, advance, or reject candidates, and it does not make hiring or any significant decisions. Applications and candidate qualifications are reviewed by our recruiting team, and all decisions about interviews, advancement, offers, and hiring are made by our recruiters and hiring managers.

We are seeking a Support Services Analyst in our Colorado location.

The Support Services Analyst will be part of the IT support organization and will play a hands-on role in responding to incidents and service requests, supporting end-user devices and applications, coordinating onboarding and offboarding, and troubleshooting technology across office and hybrid environments.

As a Support Services Analyst, you will help ensure employees have reliable access to the devices, applications, collaboration tools, and services they need. You will partner with end users and IT teams to deliver timely resolutions, clear status updates, and an exceptional support experience.

A successful Support Services Analyst will have experience providing first- and second-line technical support, managing incidents through closure, and communicating technical topics to non-technical audiences. They will bring a customer-first mindset, strong troubleshooting skills, and a desire to continuously improve IT service delivery.

Key Responsibilities:

• Triage and respond to support requests and incidents submitted via email or ServiceNow, escalating and resolving issues in accordance with SLAs.
• Provide strong technical support across devices, operating systems, collaboration tools, productivity software, and endpoint security systems.
• Ensure a smooth onboarding and offboarding experience by coordinating local IT setup, access provisioning, and equipment readiness for new hires and departing employees. Act as a subject matter expert in areas such as user access, software configuration, device management, and A/V troubleshooting for in-office and hybrid setups.
• Manage the incident lifecycle and own requests from initial intake to closure, ensuring timely and effective communication with end users.
• Collaborate with Engineering, Enterprise Applications, and other teams on escalated issues, root cause analysis, and service restoration.

YOU MUST HAVE:

• Associate or bachelor’s degree required
• 2+ years of IT support experience across first- and second-line responsibilities, ideally in a global or fast-paced environment.
• Due to national security requirements imposed by the U.S. Government, candidates for this position must not be a People’s Republic of China national or Russian national unless the candidate is also a U.S. citizen.
• Due to contractual requirements, applicants must be a U.S. person, defined as a U.S. citizen, permanent resident or green card holder, or a worker granted asylum or refugee status.

WE VALUE:

• Associate or bachelor’s degree in information technology, Computer Science, or a related field preferred.
• Previous troubleshooting experiences across Windows, Linux, and macOS environments, with familiarity in modern endpoint management tools such as Intune or Jamf.
• Previous experience contributing to service-focused processes and/or ServiceNow-based IT service management.
• Excellent communication and interpersonal skills, with the ability to translate technical topics for non-technical audiences.
• Understanding of networking basics, identity and access management, and SaaS administration.
• A customer-first mindset with a strong desire to improve the IT support experience.

$24 - $29 an hour

Compensation & Benefits:

The pay range for this role is $24 - $29 per hour. Actual compensation within this range may vary based on the candidate’s skills, educational background, professional experience, and unique qualifications for the role.

Quantinuum is a leading quantum computing company delivering a full stack platform designed to make quantum computing deployable in real-world environments. With active engagements spanning pharmaceuticals, material science, financial services, government, industrial sectors, and leading academic and research institutions worldwide, we are helping organizations unlock the transformative potential of quantum computing.

Our global team of more than 800 employees includes many of the world’s leading scientists, engineers, and researchers, with more than 70% of our technology team holding advanced degrees at the Master’s or PhD level. Headquartered in Broomfield, Colorado, Quantinuum operatesacross the United States, United Kingdom, Germany, Japan, and Singapore.

By joining Quantinuum, you’ll help shape the future of quantum computing, pushing the limits of technology, and making the impossible possible.

What’s in it for you?

We believe our people are our greatest strength and offer a comprehensive rewards package that supports your professional growth, well-being, and long-term success.

• For candidates located outside of this state, this role will include a housing stipend of $500 per check/bi-weekly
• A competitive market rate and innovative, game-changing work
• Flexible work schedule
• Employee discounts

Equal Opportunity Employer

Quantinuum is proud to be an equal opportunity employer. We are committed to building an inclusive workplace where all employees and applicants are treated with respect and provided equal opportunities regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, ancestry, marital status, or any other characteristic protected by applicable law.

Know Your Rights: Workplace discrimination is illegal. For more information about Quantinuum, please visit our website.

We are committed to making our recruitment process accessible to all. If you require any reasonable adjustments at any stage of the application or interview process, please let us know use the Lets talk contact form.

Applications will be accepted on an ongoing basis, there is no application deadline for this position.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We are committed to making our recruitment process accessible to all. If you require any reasonable adjustments at any stage of the application or interview process, please let us know use the Lets talk contact form.

We are seeking a Support Services Analyst in our Colorado location.

The Support Services Analyst will be part of the IT support organization and will play a hands-on role in responding to incidents and service requests, supporting end-user devices and applications, coordinating onboarding and offboarding, and troubleshooting technology across office and hybrid environments.

As a Support Services Analyst, you will help ensure employees have reliable access to the devices, applications, collaboration tools, and services they need. You will partner with end users and IT teams to deliver timely resolutions, clear status updates, and an exceptional support experience.

A successful Support Services Analyst will have experience providing first- and second-line technical support, managing incidents through closure, and communicating technical topics to non-technical audiences. They will bring a customer-first mindset, strong troubleshooting skills, and a desire to continuously improve IT service delivery.

Key Responsibilities:

• Triage and respond to support requests and incidents submitted via email or ServiceNow, escalating and resolving issues in accordance with SLAs.
• Provide strong technical support across devices, operating systems, collaboration tools, productivity software, and endpoint security systems.
• Ensure a smooth onboarding and offboarding experience by coordinating local IT setup, access provisioning, and equipment readiness for new hires and departing employees. Act as a subject matter expert in areas such as user access, software configuration, device management, and A/V troubleshooting for in-office and hybrid setups.
• Manage the incident lifecycle and own requests from initial intake to closure, ensuring timely and effective communication with end users.
• Collaborate with Engineering, Enterprise Applications, and other teams on escalated issues, root cause analysis, and service restoration.

YOU MUST HAVE:

• Associate or bachelor’s degree required
• 2+ years of IT support experience across first- and second-line responsibilities, ideally in a global or fast-paced environment.
• Due to national security requirements imposed by the U.S. Government, candidates for this position must not be a People’s Republic of China national or Russian national unless the candidate is also a U.S. citizen.
• Due to contractual requirements, applicants must be a U.S. person, defined as a U.S. citizen, permanent resident or green card holder, or a worker granted asylum or refugee status.

WE VALUE:

• Associate or bachelor’s degree in information technology, Computer Science, or a related field preferred.
• Previous troubleshooting experiences across Windows, Linux, and macOS environments, with familiarity in modern endpoint management tools such as Intune or Jamf.
• Previous experience contributing to service-focused processes and/or ServiceNow-based IT service management.
• Excellent communication and interpersonal skills, with the ability to translate technical topics for non-technical audiences.
• Understanding of networking basics, identity and access management, and SaaS administration.
• A customer-first mindset with a strong desire to improve the IT support experience.

$24 - $29 an hour

Compensation & Benefits:

The pay range for this role is $24 - $29 per hour. Actual compensation within this range may vary based on the candidate’s skills, educational background, professional experience, and unique qualifications for the role.

Quantinuum is a leading quantum computing company delivering a full stack platform designed to make quantum computing deployable in real-world environments. With active engagements spanning pharmaceuticals, material science, financial services, government, industrial sectors, and leading academic and research institutions worldwide, we are helping organizations unlock the transformative potential of quantum computing.

Our global team of more than 800 employees includes many of the world’s leading scientists, engineers, and researchers, with more than 70% of our technology team holding advanced degrees at the Master’s or PhD level. Headquartered in Broomfield, Colorado, Quantinuum operatesacross the United States, United Kingdom, Germany, Japan, and Singapore.

By joining Quantinuum, you’ll help shape the future of quantum computing, pushing the limits of technology, and making the impossible possible.

What’s in it for you?

We believe our people are our greatest strength and offer a comprehensive rewards package that supports your professional growth, well-being, and long-term success.

• For candidates located outside of this state, this role will include a housing stipend of $500 per check/bi-weekly
• A competitive market rate and innovative, game-changing work
• Flexible work schedule
• Employee discounts

Equal Opportunity Employer

Quantinuum is proud to be an equal opportunity employer. We are committed to building an inclusive workplace where all employees and applicants are treated with respect and provided equal opportunities regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, ancestry, marital status, or any other characteristic protected by applicable law.

Know Your Rights: Workplace discrimination is illegal. For more information about Quantinuum, please visit our website.

We are committed to making our recruitment process accessible to all. If you require any reasonable adjustments at any stage of the application or interview process, please let us know use the Lets talk contact form.

Applications will be accepted on an ongoing basis, there is no application deadline for this position.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We are committed to making our recruitment process accessible to all. If you require any reasonable adjustments at any stage of the application or interview process, please let us know use the Lets talk contact form.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Technical Support Engineer – Recording Solutions – Broward County, Florida

Position Description: We are looking for a Technical Support Engineer for our Recording Solutions. Candidates will work supporting large complex Public Safety software clients; have server, network background and excellent problem-solving skills.

As part of NiCE’s Priority Support team for Public Safety you will be working Monday through Friday in Broward County, Florida. Weekly on call shifts will be limited to approximately every 2 weeks per month.

Responsibilities:

• Interfacing with large priority customer accounts

• Work with various NiCE departments (Support and R&D) and customers around the globe for end-to-end resolution of issues

• Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates

• Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations

• Availability during off-hours as per shift rotations as required (nights and weekends) to address critical issues / situations

• Participate in knowledge transfer activities as required

• Work in accordance with NiCE support process, procedures, contractual SLA’s

• Document all interactions related to services requests (SRs) in NICE Support System in accordance with SLA

• Some travel maybe expected to customer sites when required to resolve product issues

Qualifications / Education:

• Bachelor’s degree in computer science / Software Engineering (or similar)

• Experience as IT (Network and system) that worked on Server issues mainly

• Network troubleshooting skills (working with different tools)

• Supporting VOIP telephony systems such as Avaya or Cisco

• Experience in customer support serving global customers.

• 1-3 years’ experience

Personal attributes

• Excellent English verbal and writing communication skills

• Team player – ability to work well in a close team environment

• Fast learner with ability to educate her/himself on relevant technologies

• Ability to multitask and prioritize work

• Ability to remain focused and calm under pressure

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we’re now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!

Location: Must be located in São Paulo, Brazil.

Minimum qualifications

• Native Brazilian speaker with excellent command of English, both spoken and written.
• Must be comfortable working 10am to 7pm BRT.
• 1+ years of experience managing external technical support teams in a SaaS environment while serving as the hands-on, ultimate escalation anchor.
• 5+ years of hands-on experience deploying and maintaining AWS, Azure, or GCP infrastructure.
• Direct experience configuring and troubleshooting Kubernetes clusters and virtualized environments.

Preferred qualifications

• Track record of writing scripts or building tools using AI APIs to automate operational workflows.
• Practical experience managing hybrid-cloud identity, security protocols, and monitoring/logging pipelines.

About the job

As a Solutions Support Engineer Manager, you will be a part of a global team responsible for providing an outstanding technical support experience. In this role, you will manage a technical team of highly skilled engineers and help enable them solve technical problems for customers with a mix of debugging, networking, system administration, and updating documentation. You are expected to be an AI-first leader, not only familiar with AI but actively using and building with it to scale our support offering. You will lead by example, using tools like Claude Code to build out advanced support models and internal tools.

Responsibilities

• Manage, develop, coach and mentor a team of Technical Support Engineers, who are responsible for technical customer support experience within the Wiz product.
• Act as the owner for your team’s accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports.
• Ensure successful training and onboarding of new hires.
• Guide the team through technical-training and additional learning and development needs.
• Drive projects or initiatives to improve team productivity, process or procedure.
• Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary.
• Identify cases that require escalation (either technically or strategically).
• Create, maintain, and coordinate incident management requests to product or engineering.
• Design and implement solutions that scale the support offering through automations.
• Coordinate with Customer Success Managers to address any technical issues impacting a customer’s success.
• Create technical articles or knowledge base (e.g., edit or create news/ knowledge-based articles) that is internal or customer-facing for a better customer support experience.
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.

Please submit your resume in English - we can only consider applications submitted in this language.

Applicants must have the legal right to work in the country where the position is based, without the need forvisa sponsorship.This role does not offervisasponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz’s Privacy Policy.

Who is Credible?

Credible is a leading U.S. consumer finance marketplace, transforming the way consumers access and compare financial products. We operate at a consumer and enterprise level. On the consumer side, we help millions of people make smarter financial decisions by comparing personalized, pre-qualified offers across student loans, personal loans, mortgages, credit cards, and insurance — all without impacting their credit score. On the enterprise side, we power financial product comparison and distribution through deep integrations and partnerships with lenders, insurance carriers, and financial institutions, as well as providing marketplace technology and capabilities to third-party partners and distribution channels.

About the Role:

As a member of Credible’s Client Success Team, you’re enthusiastic about solving problems and answering questions. Using active listening skills and asking probing questions, you provide all the relevant information so that our customers can make informed decisions for their financial future. You’ll respond to customer inquiries and tech support requests by phone, live chat, and email about our product verticals. These include Private Student Loans, Student Loan Refinancing, Personal Loans, and Credit Card offerings as well as our Mortgage Refinance, Home Purchase, and Insurance offerings. Through helping our customers use our service you’ll learn the ins and outs of Credible and prepare yourself to grow into a critical member of the Credible team.

• Compensation: $20.00 per hours
• Schedule: Customer Success is open 6 days a week, weekend and/or evening hours may be required.

THIS ROLE CAN ONLY SIT IN NORTH CAROLINA

Responsibilities:

• Respond to a high volume of inbound client inquiries coming in by phone, live chat, and email
• Complete outbound calling campaigns to help clients move forward with their loan request
• Identify client needs and help clients use specific site features
• Identify trends impacting agent and client experience and communicate issues to Client Success Management
• Have the opportunity to share your thoughts, opinions, and insights with leadership
• Assist other team members with questions/issues they may have through internal team communication
• Perform other outlined projects, initiatives, and responsibilities as assigned by your supervisor

Education and Experience:

• A Bachelor’s degree (preferred, but experience may be considered in place of a degree)
• 1-3 years of customer service experience, ideally in a high-volume call center environment
• Experience using CRM tools, like Salesforce (preferred)
• Highly proficient in basic computer software and navigation; including SaaS applications

Nice to Have:

• Patient, courteous, energetic, and empathetic; both on the phone and in writing
• Customer-focused; you understand what makes people tick and you want to help them succeed
• Good at spotting patterns; you notice when a lot of people are running into similar issues and you are excited to help us make that problem disappear
• Problem Solver; you enjoy troubleshooting and investigating client issues, using critical thinking skills and resources to develop solutions
• Team Oriented; you work well with others and enjoy being part of a larger team, helping and supporting others

Why work at Credible?

We combine the intelligence, expertise, and confidence of a financial advisor with the approachability and honesty of a friend. In other words, we’re the friend you always wish you had in finance.

We are optimistic, challengers, trustworthy, clever, and smart. We are open and transparent. We strive to act as advisors by being friendly, objective, and open in our communication. We use language that is intelligent yet approachable. When appropriate, we’ll drop in a bit of wit to position ourselves as a fresh, reliable voice in the financial world.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

Who is Credible?

Credible is a leading U.S. consumer finance marketplace, transforming the way consumers access and compare financial products. We operate at a consumer and enterprise level. On the consumer side, we help millions of people make smarter financial decisions by comparing personalized, pre-qualified offers across student loans, personal loans, mortgages, credit cards, and insurance — all without impacting their credit score. On the enterprise side, we power financial product comparison and distribution through deep integrations and partnerships with lenders, insurance carriers, and financial institutions, as well as providing marketplace technology and capabilities to third-party partners and distribution channels.

About the Role:

As a member of Credible’s Client Success Team, you’re enthusiastic about solving problems and answering questions. Using active listening skills and asking probing questions, you provide all the relevant information so that our customers can make informed decisions for their financial future. You’ll respond to customer inquiries and tech support requests by phone, live chat, and email about our product verticals. These include Private Student Loans, Student Loan Refinancing, Personal Loans, and Credit Card offerings as well as our Mortgage Refinance, Home Purchase, and Insurance offerings. Through helping our customers use our service you’ll learn the ins and outs of Credible and prepare yourself to grow into a critical member of the Credible team.

• Compensation: $20.00 per hours
• Schedule: Customer Success is open 6 days a week, weekend and/or evening hours may be required.

THIS ROLE CAN ONLY SIT IN NORTH CAROLINA

Responsibilities:

• Respond to a high volume of inbound client inquiries coming in by phone, live chat, and email
• Complete outbound calling campaigns to help clients move forward with their loan request
• Identify client needs and help clients use specific site features
• Identify trends impacting agent and client experience and communicate issues to Client Success Management
• Have the opportunity to share your thoughts, opinions, and insights with leadership
• Assist other team members with questions/issues they may have through internal team communication
• Perform other outlined projects, initiatives, and responsibilities as assigned by your supervisor

Education and Experience:

• A Bachelor’s degree (preferred, but experience may be considered in place of a degree)
• 1-3 years of customer service experience, ideally in a high-volume call center environment
• Experience using CRM tools, like Salesforce (preferred)
• Highly proficient in basic computer software and navigation; including SaaS applications

Nice to Have:

• Patient, courteous, energetic, and empathetic; both on the phone and in writing
• Customer-focused; you understand what makes people tick and you want to help them succeed
• Good at spotting patterns; you notice when a lot of people are running into similar issues and you are excited to help us make that problem disappear
• Problem Solver; you enjoy troubleshooting and investigating client issues, using critical thinking skills and resources to develop solutions
• Team Oriented; you work well with others and enjoy being part of a larger team, helping and supporting others

Why work at Credible?

We combine the intelligence, expertise, and confidence of a financial advisor with the approachability and honesty of a friend. In other words, we’re the friend you always wish you had in finance.

We are optimistic, challengers, trustworthy, clever, and smart. We are open and transparent. We strive to act as advisors by being friendly, objective, and open in our communication. We use language that is intelligent yet approachable. When appropriate, we’ll drop in a bit of wit to position ourselves as a fresh, reliable voice in the financial world.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

ABOUT CORDIAL

We founded Cordial in 2014 on the belief that there should be more humanity and empathy in marketing—both in how brands communicate with their customers and in how technology companies work with brands. We built our company and platform purposefully, driven by a desire to inspire more thoughtful communication and to create experiences that feel more personal and human—for consumers, for the people at the companies we work with, and for Cordial employees. Today, brands like PacSun, Revolve, Abercrombie & Fitch, Realtor.com, L.L. Bean and Forbes rely on Cordial to drive revenue growth by sending a better message.

We chose the name Cordial to symbolize how we empower our clients to communicate with their customers, as well as how we do business: with transparency, collaboration, and trust. We’re building a passionate team of individuals willing to learn, grow, and be thoughtfully challenged on a daily basis to continuously improve our product, company, and culture every single day.

OUR VALUES

• Communicate better than the rest
• Own it, every time
• Solve client problems tenaciously
• Make Waves

POSITION SUMMARY

The Senior Client Success Manager reports to the Senior Director of Client Success and serves as the strategic advisor and executive relationship owner for a portfolio of Cordial’s enterprise clients. Cordial operates a solutions-led model, meaning the Solutions team owns day-to-day client execution: platform configuration, technical problem-solving, and program delivery. The Senior CSM operates above that layer, accountable for client outcomes, commercial performance, and long-term strategic direction. This role is the connective tissue between the client’s business goals and everything Cordial brings to bear on their behalf. Core focus areas include executive engagement, strategic roadmap development, full commercial ownership (renewals and upsells), AI-informed client strategy, escalation management, and proactive competitive positioning.

This role is located in NY and the individual must be willing to visit a client on average 2x per week in the city.

WHAT YOU’LL DO

Serve as the strategic advisor. You are the client’s most senior point of contact at Cordial. Not the day-to-day operator, but the person they call when they’re thinking about where their program needs to go next. You bring a point of view, challenge their thinking, and connect their business goals to Cordial’s capabilities in ways that drive measurable impact.

Own client outcomes, not client tasks. Cordial’s Solutions team handles day-to-day execution. Your job is to ensure that work is always moving in the right direction, aligned to the client’s success plan, tied to their business objectives, and delivered with the level of quality that retains and grows the relationship. You’re accountable for outcomes.

Lead executive engagement. You own business relationships all the way to the C-suite within your client portfolio. You run executive business reviews, bring strategic recommendations, and position Cordial as a long-term growth partner, not just a vendor.

Drive the strategic roadmap. You develop and maintain a forward-looking success plan for each client that reflects their business priorities, martech strategy, and Cordial’s evolving capabilities, including AI-driven features. You help clients think beyond their current program and see what’s possible.

Own the full commercial relationship. You own renewals, upsells, and expansion end to end: from forecasting and opportunity identification through negotiation and contract execution. You proactively find growth by understanding where clients can go deeper with Cordial across new channels, expanded use cases, and emerging capabilities.

Bring AI into the conversation. You stay genuinely current on how AI is reshaping marketing: predictive personalization, send-time optimization, generative content, intelligent segmentation. You help clients understand how to apply these capabilities within Cordial and bring that fluency into every strategy conversation.

Manage escalations with authority. When something goes wrong, clients look to you. You lead escalations with calm and accountability, coordinating internally across Solutions, Product, and Engineering, and communicating clearly with client stakeholders until resolution.

Protect and grow the portfolio. You stay ahead of competitive threats, track client health proactively, and identify risk early. You don’t wait for a renewal conversation to surface a problem.

Represent CS cross-functionally. You are the client’s voice internally, partnering with Product, Engineering, Sales, and Marketing to surface client needs, inform the roadmap, and contribute to Cordial’s go-to-market narrative.

WHAT YOU BRING

• 7+ years in an enterprise client-facing role at a SaaS company, with a strong preference for experience in email, SMS, or digital marketing technology
• A bachelor’s degree or equivalent experience
• Experience operating in a solutions-led or delivery-led model where you owned strategy and outcomes while a technical team owned execution
• Full commercial ownership experience; you’ve carried a renewal and upsell number, managed forecasts, and driven net revenue retention across a portfolio
• A track record of building and maintaining VP and C-suite relationships within enterprise accounts
• Genuine technical curiosity; you can engage meaningfully with a client’s data architecture and martech stack without needing to be the one building it
• Genuine curiosity about AI and its application in marketing technology; you follow the space, experiment with tools, and can translate AI capabilities into real business outcomes for clients
• Comfort using AI tools in your own workflow to drive efficiency, surface insights, and elevate the quality of client work
• Excellent communication skills across audiences; you can lead a strategic roadmap session with a CMO and hold your own in a technical escalation call
• A proven ability to work cross-functionally, particularly with Product, Engineering, and Sales
• Strong organizational skills; you manage a complex portfolio without losing track of the details that matter
• Comfort with ambiguity; you’ve thrived in fast-moving, high-autonomy environments before

BONUS POINTS

• Experience in the enterprise marketing automation space
• Familiarity with tools like JIRA, Harvest, or similar project and time-tracking platforms
• Hands-on experience with email or digital marketing technology, including personalization, segmentation, and advanced automation

COMPENSATION & BENEFITS

$115,000.00 - $145,000.00 base salary annually. The compensation range may be adjusted based on experience and location. In combination with base salary, Cordial’s compensation package includes equity and bonus, a robust benefit plan (medical/dental/vision/life), 401k match, and flexible time off. Additionally, we offer perks such as childcare and continued education yearly reimbursements. We pride ourselves in maintaining a healthy work/life balance, a strong dedication to DE&I efforts, and an overall respectful and open culture!

Cordial is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability status, sex (including pregnancy), age, gender, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

Cordial is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you’ve begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

WORK AUTHORIZATION

As of January 1, 2026, Cordial does not provide visa sponsorship, visa transfers, immigration support, or employment-related documentation for immigration purposes, including letters supporting visa applications, renewals, transfers, or work authorization, for new hires.

Cordial is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability status, sex (including pregnancy), age, gender, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

Cordial is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you’ve begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

ABOUT CORDIAL

We founded Cordial in 2014 on the belief that there should be more humanity and empathy in marketing—both in how brands communicate with their customers and in how technology companies work with brands. We built our company and platform purposefully, driven by a desire to inspire more thoughtful communication and to create experiences that feel more personal and human—for consumers, for the people at the companies we work with, and for Cordial employees. Today, brands like PacSun, Revolve, Abercrombie & Fitch, Realtor.com, L.L. Bean and Forbes rely on Cordial to drive revenue growth by sending a better message.

We chose the name Cordial to symbolize how we empower our clients to communicate with their customers, as well as how we do business: with transparency, collaboration, and trust. We’re building a passionate team of individuals willing to learn, grow, and be thoughtfully challenged on a daily basis to continuously improve our product, company, and culture every single day.

OUR VALUES

• Communicate better than the rest
• Own it, every time
• Solve client problems tenaciously
• Make Waves

POSITION SUMMARY

The Senior Client Success Manager reports to the Senior Director of Client Success and serves as the strategic advisor and executive relationship owner for a portfolio of Cordial’s enterprise clients. Cordial operates a solutions-led model, meaning the Solutions team owns day-to-day client execution: platform configuration, technical problem-solving, and program delivery. The Senior CSM operates above that layer, accountable for client outcomes, commercial performance, and long-term strategic direction. This role is the connective tissue between the client’s business goals and everything Cordial brings to bear on their behalf. Core focus areas include executive engagement, strategic roadmap development, full commercial ownership (renewals and upsells), AI-informed client strategy, escalation management, and proactive competitive positioning.

This role is located in NY and the individual must be willing to visit a client on average 2x per week in the city.

WHAT YOU’LL DO

Serve as the strategic advisor. You are the client’s most senior point of contact at Cordial. Not the day-to-day operator, but the person they call when they’re thinking about where their program needs to go next. You bring a point of view, challenge their thinking, and connect their business goals to Cordial’s capabilities in ways that drive measurable impact.

Own client outcomes, not client tasks. Cordial’s Solutions team handles day-to-day execution. Your job is to ensure that work is always moving in the right direction, aligned to the client’s success plan, tied to their business objectives, and delivered with the level of quality that retains and grows the relationship. You’re accountable for outcomes.

Lead executive engagement. You own business relationships all the way to the C-suite within your client portfolio. You run executive business reviews, bring strategic recommendations, and position Cordial as a long-term growth partner, not just a vendor.

Drive the strategic roadmap. You develop and maintain a forward-looking success plan for each client that reflects their business priorities, martech strategy, and Cordial’s evolving capabilities, including AI-driven features. You help clients think beyond their current program and see what’s possible.

Own the full commercial relationship. You own renewals, upsells, and expansion end to end: from forecasting and opportunity identification through negotiation and contract execution. You proactively find growth by understanding where clients can go deeper with Cordial across new channels, expanded use cases, and emerging capabilities.

Bring AI into the conversation. You stay genuinely current on how AI is reshaping marketing: predictive personalization, send-time optimization, generative content, intelligent segmentation. You help clients understand how to apply these capabilities within Cordial and bring that fluency into every strategy conversation.

Manage escalations with authority. When something goes wrong, clients look to you. You lead escalations with calm and accountability, coordinating internally across Solutions, Product, and Engineering, and communicating clearly with client stakeholders until resolution.

Protect and grow the portfolio. You stay ahead of competitive threats, track client health proactively, and identify risk early. You don’t wait for a renewal conversation to surface a problem.

Represent CS cross-functionally. You are the client’s voice internally, partnering with Product, Engineering, Sales, and Marketing to surface client needs, inform the roadmap, and contribute to Cordial’s go-to-market narrative.

WHAT YOU BRING

• 7+ years in an enterprise client-facing role at a SaaS company, with a strong preference for experience in email, SMS, or digital marketing technology
• A bachelor’s degree or equivalent experience
• Experience operating in a solutions-led or delivery-led model where you owned strategy and outcomes while a technical team owned execution
• Full commercial ownership experience; you’ve carried a renewal and upsell number, managed forecasts, and driven net revenue retention across a portfolio
• A track record of building and maintaining VP and C-suite relationships within enterprise accounts
• Genuine technical curiosity; you can engage meaningfully with a client’s data architecture and martech stack without needing to be the one building it
• Genuine curiosity about AI and its application in marketing technology; you follow the space, experiment with tools, and can translate AI capabilities into real business outcomes for clients
• Comfort using AI tools in your own workflow to drive efficiency, surface insights, and elevate the quality of client work
• Excellent communication skills across audiences; you can lead a strategic roadmap session with a CMO and hold your own in a technical escalation call
• A proven ability to work cross-functionally, particularly with Product, Engineering, and Sales
• Strong organizational skills; you manage a complex portfolio without losing track of the details that matter
• Comfort with ambiguity; you’ve thrived in fast-moving, high-autonomy environments before

BONUS POINTS

• Experience in the enterprise marketing automation space
• Familiarity with tools like JIRA, Harvest, or similar project and time-tracking platforms
• Hands-on experience with email or digital marketing technology, including personalization, segmentation, and advanced automation

COMPENSATION & BENEFITS

$115,000.00 - $145,000.00 base salary annually. The compensation range may be adjusted based on experience and location. In combination with base salary, Cordial’s compensation package includes equity and bonus, a robust benefit plan (medical/dental/vision/life), 401k match, and flexible time off. Additionally, we offer perks such as childcare and continued education yearly reimbursements. We pride ourselves in maintaining a healthy work/life balance, a strong dedication to DE&I efforts, and an overall respectful and open culture!

Cordial is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability status, sex (including pregnancy), age, gender, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

Cordial is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you’ve begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

WORK AUTHORIZATION

As of January 1, 2026, Cordial does not provide visa sponsorship, visa transfers, immigration support, or employment-related documentation for immigration purposes, including letters supporting visa applications, renewals, transfers, or work authorization, for new hires.

Cordial is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability status, sex (including pregnancy), age, gender, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

Cordial is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you’ve begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a “normalized” problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Location: Seattle, WA

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a “normalized” problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

What you will do as a Customer Engineer

The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value—guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. Sitting within the GTM organization and reporting to a Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, leveraging AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey.

Key Responsibilities

• Technical Validation: Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure - DNS, CDN, Zero Trust, Network Security, Workers - to fit-for-purpose Cloudflare architectures and bespoke solutions. . Define, scope, success criteria, and technical evaluations plans for Proof of Concepts (PoCs) and Technical Validations. Deliver tailored technical presentations, architectural diagrams, and demonstrations that show how Cloudflare solves specific performance, security, and reliability challenges. Proactively address complex technical objections, security compliance questions, and edge-case architectural requirements during the sales cycle. Take accountability for a suitable solution deployment strategy (Customer, Partner or Cloudflare Professional services) being an integral part of all proposals.
• Customer Adoption & Value Realization: Provide oversight to technical onboarding and implementation, but not execute the implementation, serving as the primary executive and engineering contact for the customer. Design structured migration and onboarding blueprints tailored to the customer’s environment (e.g. DNS migrations, Zero Trust rollouts, WAF tuning guidance), and act as the lead consultant for customer engineering teams, walking them step-by-step through configuration best practices.  Partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy. Proactively monitor customer health scores and telemetry to ensure rapid time-to-value, resolve integration bottlenecks, and reduce deployment risk.
• Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. Be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives.
• Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion. Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence. Identify potential deployment risks or integration bottlenecks early, and provide remediation strategies to de-risk customer outcomes.
• AI Orchestration & Workflow Automation: Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, basic telemetry monitoring, and internal/external documentation, reclaiming your time for strategic customer advisory.
• Education & Enablement: Partner closely with the Enablement Team to design, build, and govern technical resources. Define, document, and educate both internal teams and customers on deliverables such as Standard Operating Procedures (SOPs), architectural best practices, and technical guides to continuously raise the technical baseline across the organization.

Minimum Qualifications

• Experience: Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services,  Sales Engineering, Technical Account Management, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, Staff, or Principal leveling).
• Architectural Mindset: Ability to white-board, design, and articulate complex enterprise network and security architectures clearly.
• Consultative & Advisory Skills: Excellent communication skills with the ability to translate deeply technical concepts into business outcomes for both hands-on engineers and C-level executives.
• Commercial Mindset: Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
• Communication: Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy.
• Technical Breadth: We do not expect every candidate to be an expert in every domain. Qualified candidates will demonstrate depth in at least four of the technical areas below:
  • Internet fundamentals: Deep understanding of how the Internet works, including OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), and SSL/TLS.
  • Security: Expertise in the security of Internet properties, including WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE concepts.
  • Performance: Expertise in the performance of Internet properties, including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3.
  • AI Proficiency: Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation to augment everyday CE workflows.
  • Coding/Scripting: Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages to write custom integration scripts, API connectors, and edge computing functions.
  • Developer Platform Fluency: Experience designing, building, deploying or scaling applications using RESTful/GraphQL APIs, SDKs, webhooks, and developer tooling in cloud-native environments. Familiarity with infrastructure-as-code (Terraform, Pulumi), CI/CD pipelines, and observability for developer-led deployments.

Strongly Preferred Qualifications (The “Good-to-Haves”)

• Technical Enablement: Track record of creating and delivering technical enablement - workshops, code samples, documentation, or developer onboarding - that accelerates customer adoption of complex platforms.
• Applied AI Knowledge: Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls.
• Regulatory Knowledge: Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2.
• Hyperscaler / Digital Native Background: Talent coming out of hyperscalers, digital natives, distributed systems environments, or startups is strongly valued for its deeper cloud fluency and advanced architecture depth.

Education

Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Travel

This role may require travel up to 20–50% to attend customer meetings, conferences, industry events, and in-person team collaboration.

Compensation

This role features a competitive base salary and a variable compensation structure tied directly to the successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion.

For Washington based hires: Estimated annual salary of $202,000 - $278,000.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers–at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actualrace, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a “normalized” problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Job Location: Singapore

What you will do as a Customer Engineer

The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value—guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. Sitting within the GTM organization and reporting to a Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, leveraging AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey.

Key Responsibilities

• Technical Validation: Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure - DNS, CDN, Zero Trust, Network Security, Workers - to fit-for-purpose Cloudflare architectures and bespoke solutions. . Define, scope, success criteria, and technical evaluations plans for Proof of Concepts (PoCs) and Technical Validations. Deliver tailored technical presentations, architectural diagrams, and demonstrations that show how Cloudflare solves specific performance, security, and reliability challenges. Proactively address complex technical objections, security compliance questions, and edge-case architectural requirements during the sales cycle. Take accountability for a suitable solution deployment strategy (Customer, Partner or Cloudflare Professional services) being an integral part of all proposals.
• Customer Adoption & Value Realization: Provide oversight to technical onboarding and implementation, but not execute the implementation, serving as the primary executive and engineering contact for the customer. Design structured migration and onboarding blueprints tailored to the customer’s environment (e.g. DNS migrations, Zero Trust rollouts, WAF tuning guidance), and act as the lead consultant for customer engineering teams, walking them step-by-step through configuration best practices.  Partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy. Proactively monitor customer health scores and telemetry to ensure rapid time-to-value, resolve integration bottlenecks, and reduce deployment risk.
• Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. Be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives.
• Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion. Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence. Identify potential deployment risks or integration bottlenecks early, and provide remediation strategies to de-risk customer outcomes.
• AI Orchestration & Workflow Automation: Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, basic telemetry monitoring, and internal/external documentation, reclaiming your time for strategic customer advisory.
• Education & Enablement: Partner closely with the Enablement Team to design, build, and govern technical resources. Define, document, and educate both internal teams and customers on deliverables such as Standard Operating Procedures (SOPs), architectural best practices, and technical guides to continuously raise the technical baseline across the organization.

Minimum Qualifications

• Experience: 7+ years of experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services,  Sales Engineering, Technical Account Management, or as a Forward Deployed Engineer
• Architectural Mindset: Ability to white-board, design, and articulate complex enterprise network and security architectures clearly.
• Consultative & Advisory Skills: Excellent communication skills with the ability to translate deeply technical concepts into business outcomes for both hands-on engineers and C-level executives.
• Commercial Mindset: Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
• Communication: Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy.
• Technical Breadth: We do not expect every candidate to be an expert in every domain. Qualified candidates will demonstrate depth in at least four of the technical areas below:
  • Internet fundamentals: Deep understanding of how the Internet works, including OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), and SSL/TLS.
  • Security: Expertise in the security of Internet properties, including WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE concepts.
  • Performance: Expertise in the performance of Internet properties, including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3.
  • AI Proficiency: Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation to augment everyday CE workflows.
  • Coding/Scripting: Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages to write custom integration scripts, API connectors, and edge computing functions.
  • Developer Platform Fluency: Experience designing, building, deploying or scaling applications using RESTful/GraphQL APIs, SDKs, webhooks, and developer tooling in cloud-native environments. Familiarity with infrastructure-as-code (Terraform, Pulumi), CI/CD pipelines, and observability for developer-led deployments.

Strongly Preferred Qualifications (The “Good-to-Haves”)

• Technical Enablement: Track record of creating and delivering technical enablement - workshops, code samples, documentation, or developer onboarding - that accelerates customer adoption of complex platforms.
• Applied AI Knowledge: Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls.
• Regulatory Knowledge: Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2.
• Hyperscaler / Digital Native Background: Talent coming out of hyperscalers, digital natives, distributed systems environments, or startups is strongly valued for its deeper cloud fluency and advanced architecture depth.
• This role requires frequent travel to Indonesia and work directly with clients communicate in Bahasa Indonesia. Fluency in Bahasa Indonesia is preferred.

Education

Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Travel

This role may require travel up to 20–50% to attend customer meetings, conferences, industry events, and in-person team collaboration.

Compensation

This role features a competitive base salary and a variable compensation structure tied directly to the successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers–at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actualrace, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

As a FleetShare Ambassador, you will play a crucial role in providing onsite support to Merchants FleetShare product clients within your assigned territory. Your primary focus will be on delivering superior customer service and expertise in support of the FleetShare product.

Location: Based in or near Rockford, IL

Salary: $70,000

Key responsibilities include:

• Serve as the primary contact for FleetShare locations in your territory, conducting site visits as necessary.
• Act as a subject matter expert within FleetShare, sharing consultative information with clients and internal partners.
• Facilitate documentation for new or renewing FleetShare users.
• Conduct inspections for new vehicles entering the program.
• Manage rental-related inquiries, including repairs, billing, registration, and FleetShare technology access.
• Build and maintain relationships with key onsite contacts within client operations.
• Manage usage in the defined territory to increase utilization and income.
• Facilitate maintenance, repairs, inspections, registrations, and related needs of FleetShare vehicles.
• Provide KPI reporting for the assigned territory internally and externally as required.
• Coordinate vehicle movements and material shipments within the territory.
• Handle billing for charges incurred within the assigned territory.
• Collaborate with cross-departmental teams within Operational and Technical departments.
• Troubleshoot product technology onsite as needed.
• Take on additional projects as assigned.
• Use of personal vehicle is required with travel reimbursement.
• Travel as necessary to current and future FleetShare locations within the territory of Rockford, IL.

Experience:

• Proven experience in managing deadlines and providing feedback on trends and customer challenges.
• Must hold a valid U.S. driver’s license and an acceptable driving record at time of hire.
• Must continue to keep a satisfactory driving record, as determined by Merchants, and remain eligible to be insured by the company’s vehicle insurance carrier. Employee must cooperate in completing any required authorizations or paperwork for regular motor vehicle checks.

Skills:

• Excellent customer service, communication, and listening skills.
• Aptitude to learn FleetShare fleet management system (Agile/TSD), CRM (Salesforce), and LeaseWave.
• Strong Microsoft Office Suite skills; ability to learn and utilize company software.
• Effective time management and organizational skills.
• Critical thinking and problem-solving ability.
• Exceptional verbal, written, presentation, project management, and interpersonal skills.
• Ability to work independently and collaboratively as part of a team.
• Familiarity with telematics software is a plus.
• Must be comfortable working on your feet for extended periods throughout the shift.
• Work is primarily conducted outdoors in varying weather conditions, including heat, cold, rain, or wind.
• Frequent bending, kneeling, and reaching to complete tasks.

Education:

• Bachelor’s degree preferred.

The Company

You’re invigorated by team collaboration and a fast-paced work environment. Opportunities for growth motivate you to always bring your A-game. You’re tired of being told “no” when you think of ways to improve, innovate, and do things better.

There’s a place for people like you. Welcome to Merchants Fleet.

We’ve been around for more than 60 years, but we’re the fastest growing fleet management company in North America. The fleet industry is behind every delivered package, the summertime memories kids make on their way to camp, and the heavy-duty trucks and vans that keep the lights on. That’s a lot of responsibility, and why we want our employees to always be at their best.

Everything at Merchants Fleet is fueled by our entrepreneurial spirit, including:

• Leadership who truly lead and engage with employees
• Real career paths and the tools you need to grow and develop
• A work environment that’s encouraging and collaborative

We know employees won’t stay if they’re not happy, which is why we provide a great benefits package on top of our award-winning work environment. In fact, we’ve just made the “Great Companies to Work For in NH” list for the 10th year and have a 84% employee satisfaction score (higher than the national average of 57%).

So, what are you waiting for? See why a career with Merchants Fleet is the best decision your future self has ever made.

We are fortunate to have an in-house team of Talent Acquisition experts who meet the needs of our business. Because they are AWESOME, we do not need support from external recruiting partners to identify talent or augment staffing for this role.

AI Disclosure: We may use AI-assisted tools throughout the recruiting process to help support activities such as scheduling, communications, note organization, and process efficiency. If you have any questions or concerns about the use of these tools, please let us know. Please be assured that all applications and candidate evaluations are reviewed by people, and hiring decisions are made by our team based on a variety of factors, including skills, experience, and overall fit for the role.

Join Center Stage at Merchants Fleet: Explore More + Apply Today! Merchants Fleet® is the fastest-growing and most electric fleet management company in North America, serving over 20 diverse industries, powered by 525 employees in 29 states with HQ in New Hampshire.

Discover the unique benefits, perks and rewarding culture we offer you — download the Merchants Fleet 2026 Total Rewards Employee Benefits Guide today! Visit www.merchantsfleet.com/explore

Merchants Fleet is an equal opportunity employer committed to diversity and inclusion. Individuals with disabilities and protected veterans are encouraged to apply. If you require an accommodation with our hiring process please send an email to careers@merchantsfleet.com or call (603) 836-6483. To provide all candidates with the highest level of our attention, Merchants Fleet does not accept uninvited solicitations or resumes from third parties. All workplace policies, required notices and guidelines (including EEO posters, CCPA notice for California residents) are available online.

As a FleetShare Ambassador, you will play a crucial role in providing onsite support to Merchants FleetShare product clients within your assigned territory. Your primary focus will be on delivering superior customer service and expertise in support of the FleetShare product.

Location: Based in or near Rockford, IL

Salary: $70,000

Key responsibilities include:

• Serve as the primary contact for FleetShare locations in your territory, conducting site visits as necessary.
• Act as a subject matter expert within FleetShare, sharing consultative information with clients and internal partners.
• Facilitate documentation for new or renewing FleetShare users.
• Conduct inspections for new vehicles entering the program.
• Manage rental-related inquiries, including repairs, billing, registration, and FleetShare technology access.
• Build and maintain relationships with key onsite contacts within client operations.
• Manage usage in the defined territory to increase utilization and income.
• Facilitate maintenance, repairs, inspections, registrations, and related needs of FleetShare vehicles.
• Provide KPI reporting for the assigned territory internally and externally as required.
• Coordinate vehicle movements and material shipments within the territory.
• Handle billing for charges incurred within the assigned territory.
• Collaborate with cross-departmental teams within Operational and Technical departments.
• Troubleshoot product technology onsite as needed.
• Take on additional projects as assigned.
• Use of personal vehicle is required with travel reimbursement.
• Travel as necessary to current and future FleetShare locations within the territory of Rockford, IL.

Experience:

• Proven experience in managing deadlines and providing feedback on trends and customer challenges.
• Must hold a valid U.S. driver’s license and an acceptable driving record at time of hire.
• Must continue to keep a satisfactory driving record, as determined by Merchants, and remain eligible to be insured by the company’s vehicle insurance carrier. Employee must cooperate in completing any required authorizations or paperwork for regular motor vehicle checks.

Skills:

• Excellent customer service, communication, and listening skills.
• Aptitude to learn FleetShare fleet management system (Agile/TSD), CRM (Salesforce), and LeaseWave.
• Strong Microsoft Office Suite skills; ability to learn and utilize company software.
• Effective time management and organizational skills.
• Critical thinking and problem-solving ability.
• Exceptional verbal, written, presentation, project management, and interpersonal skills.
• Ability to work independently and collaboratively as part of a team.
• Familiarity with telematics software is a plus.
• Must be comfortable working on your feet for extended periods throughout the shift.
• Work is primarily conducted outdoors in varying weather conditions, including heat, cold, rain, or wind.
• Frequent bending, kneeling, and reaching to complete tasks.

Education:

• Bachelor’s degree preferred.

The Company

You’re invigorated by team collaboration and a fast-paced work environment. Opportunities for growth motivate you to always bring your A-game. You’re tired of being told “no” when you think of ways to improve, innovate, and do things better.

There’s a place for people like you. Welcome to Merchants Fleet.

We’ve been around for more than 60 years, but we’re the fastest growing fleet management company in North America. The fleet industry is behind every delivered package, the summertime memories kids make on their way to camp, and the heavy-duty trucks and vans that keep the lights on. That’s a lot of responsibility, and why we want our employees to always be at their best.

Everything at Merchants Fleet is fueled by our entrepreneurial spirit, including:

• Leadership who truly lead and engage with employees
• Real career paths and the tools you need to grow and develop
• A work environment that’s encouraging and collaborative

We know employees won’t stay if they’re not happy, which is why we provide a great benefits package on top of our award-winning work environment. In fact, we’ve just made the “Great Companies to Work For in NH” list for the 10th year and have a 84% employee satisfaction score (higher than the national average of 57%).

So, what are you waiting for? See why a career with Merchants Fleet is the best decision your future self has ever made.

We are fortunate to have an in-house team of Talent Acquisition experts who meet the needs of our business. Because they are AWESOME, we do not need support from external recruiting partners to identify talent or augment staffing for this role.

AI Disclosure: We may use AI-assisted tools throughout the recruiting process to help support activities such as scheduling, communications, note organization, and process efficiency. If you have any questions or concerns about the use of these tools, please let us know. Please be assured that all applications and candidate evaluations are reviewed by people, and hiring decisions are made by our team based on a variety of factors, including skills, experience, and overall fit for the role.

Join Center Stage at Merchants Fleet: Explore More + Apply Today! Merchants Fleet® is the fastest-growing and most electric fleet management company in North America, serving over 20 diverse industries, powered by 525 employees in 29 states with HQ in New Hampshire.

Discover the unique benefits, perks and rewarding culture we offer you — download the Merchants Fleet 2026 Total Rewards Employee Benefits Guide today! Visit www.merchantsfleet.com/explore

Merchants Fleet is an equal opportunity employer committed to diversity and inclusion. Individuals with disabilities and protected veterans are encouraged to apply. If you require an accommodation with our hiring process please send an email to careers@merchantsfleet.com or call (603) 836-6483. To provide all candidates with the highest level of our attention, Merchants Fleet does not accept uninvited solicitations or resumes from third parties. All workplace policies, required notices and guidelines (including EEO posters, CCPA notice for California residents) are available online.

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a “normalized” problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Location: Singapore

About the Role

The Customer Experience Manager leads the post-sale customer journey, managing everything from onboarding to long-term retention and contract renewals. Acting as both a trusted advisor and a commercial owner of the account, you will build strategic relationships with stakeholders to clearly articulate ROI and business value. You will collaborate tightly with the Sales team to maintain accurate weekly forecasts and lead critical engagements like Executive Business Reviews. In addition, you will embed AI-driven optimization into your daily workflows—using advanced data analysis to uncover selling opportunities and automating routine tasks to accelerate customer outcomes and maximize operational efficiency.

Responsibilities

Customer Lifecycle & Success

• Manage customer engagement across the entire customer lifecycle, from onboarding through renewal.
• Be a Trusted Advisor to your customers.
• Work with your account teams to plan and execute long term Success Plans with our largest customers to facilitate retention and growth via product and new business unit expansion.
• Maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs.
• Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings, with a track record of successful planning and execution of Executive Business Reviews.
• Demonstrate how your customer engagement directly revenue growth and adoption of Cloudflare solutions and services.

Commercial & Renewals

• Act as the commercial owner and driver of renewal including maintaining and reporting an accurate weekly forecast.
• You are ultimately responsible for the retention and growth of your book of business, taking responsibility for owning and maximizing renewal value of a book of business of existing customers.
• Negotiate and execute renewal contracts in accordance with customer objectives.
• Analyze data and leverage tools to identify selling opportunities and business value.
• Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets.

Cross-Functional & Operational Management

• Develop and maintain long-term relationships with stakeholders in your account portfolio.
• Work cross-functionally with Product, Engineering, Support,Marketing and other teams to resolve customer business issues and work towards each customer’s stated goals.
• Manage customer feedback and product needs by providing feature requests to internal partner teams.
• Able to prioritize effectively to handle multiple deals at the same time.

AI Competencies

• Generative AI: Mastery of LLMs to rapidly draft renewal communications, synthesize quarterly review data, and prepare executive summaries.
• Data Analysis: Proficiency in leveraging AI analytics tools to parse customer usage metrics and instantly highlight up-sell or cross-sell opportunities.
• Workflow Automation: Ability to build automations to synchronize CRM data, update weekly forecasts, and trigger lifecycle alerts.
• AI Problem Solving: The instinct to view AI as a partner in solving tough problems to keep the Internet moving forward.

Desirable Skills, Knowledge, and Experience

• Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales.
• 2+ years of industry experience, with experience in cloud security and/or performance industries preferred.
• Bachelor’s degree and/or other professional qualifications.
• Strong understanding of or willingness to learn about computer networking and “how the internet works,” with network security a plus.
• Experience with project management, account portfolio planning, cloud implementation and prioritization.
• Expertise in SaaS retention and sales process and excellent knowledge of value driven sales.
• Excellent problem solving skills with the ability to creatively achieve resolutions.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers–at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actualrace, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a “normalized” problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Location: Singapore

About the Role

The Customer Experience Manager leads the post-sale customer journey, managing everything from onboarding to long-term retention and contract renewals. Acting as both a trusted advisor and a commercial owner of the account, you will build strategic relationships with stakeholders to clearly articulate ROI and business value. You will collaborate tightly with the Sales team to maintain accurate weekly forecasts and lead critical engagements like Executive Business Reviews. In addition, you will embed AI-driven optimization into your daily workflows—using advanced data analysis to uncover selling opportunities and automating routine tasks to accelerate customer outcomes and maximize operational efficiency.

Responsibilities

Customer Lifecycle & Success

• Manage customer engagement across the entire customer lifecycle, from onboarding through renewal.
• Be a Trusted Advisor to your customers.
• Work with your account teams to plan and execute long term Success Plans with our largest customers to facilitate retention and growth via product and new business unit expansion.
• Maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs.
• Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings, with a track record of successful planning and execution of Executive Business Reviews.
• Demonstrate how your customer engagement directly revenue growth and adoption of Cloudflare solutions and services.

Commercial & Renewals

• Act as the commercial owner and driver of renewal including maintaining and reporting an accurate weekly forecast.
• You are ultimately responsible for the retention and growth of your book of business, taking responsibility for owning and maximizing renewal value of a book of business of existing customers.
• Negotiate and execute renewal contracts in accordance with customer objectives.
• Analyze data and leverage tools to identify selling opportunities and business value.
• Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets.

Cross-Functional & Operational Management

• Develop and maintain long-term relationships with stakeholders in your account portfolio.
• Work cross-functionally with Product, Engineering, Support,Marketing and other teams to resolve customer business issues and work towards each customer’s stated goals.
• Manage customer feedback and product needs by providing feature requests to internal partner teams.
• Able to prioritize effectively to handle multiple deals at the same time.

AI Competencies

• Generative AI: Mastery of LLMs to rapidly draft renewal communications, synthesize quarterly review data, and prepare executive summaries.
• Data Analysis: Proficiency in leveraging AI analytics tools to parse customer usage metrics and instantly highlight up-sell or cross-sell opportunities.
• Workflow Automation: Ability to build automations to synchronize CRM data, update weekly forecasts, and trigger lifecycle alerts.
• AI Problem Solving: The instinct to view AI as a partner in solving tough problems to keep the Internet moving forward.

Desirable Skills, Knowledge, and Experience

• Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales.
• 2+ years of industry experience, with experience in cloud security and/or performance industries preferred.
• Bachelor’s degree and/or other professional qualifications.
• Strong understanding of or willingness to learn about computer networking and “how the internet works,” with network security a plus.
• Experience with project management, account portfolio planning, cloud implementation and prioritization.
• Expertise in SaaS retention and sales process and excellent knowledge of value driven sales.
• Excellent problem solving skills with the ability to creatively achieve resolutions.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers–at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actualrace, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.