Writing.io Jobs

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City, our culture has been recognized by Inc Magazine as a “Best Workplace,” by Crain’s NY as a “Best Places to Work in NYC,” and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of theWorld’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

About the Role:

What You Will Do

We are hiring a seasoned executive leader to scale and modernize our global Customer Success organization. You will be responsible for:

• Global Leadership & Excellence: Lead, coach, and train a world-class team, pushing for excellence across every global region to ensure a unified, high-standard customer experience.
• Innovation & AI Integration: Design and implement “rock solid,” efficient processes energized by AI to ensure the organization remains lean, agile, and ahead of the curve in automated customer health tracking.
• Operational Accountability: Run a “tight ship” by driving deep accountability both within the CS org and cross-functionally with Sales, Product, and Engineering.
• Complex Process Management: Orchestrate high-level, complex customer journeys, ensuring the team is organized, reliable, and capable of navigating the intricacies of large enterprise risk teams.
• Strategic Growth: Partner with the VP of Sales to ensure seamless handoffs and a consultative approach that puts the customer’s needs first to solve their security challenges.

Attributes

• Authentic & Ethical: Does the right thing, acts in the best interest of the company with transparency, and uses a consultative approach that puts the customer first.
• Proactive & Reliable: On top of the details and able to lean-in to rectify deals or accounts when they go south.
• Active Listener: Completely present and engaged when talking to stakeholders to build strong relationships and unlock business outcomes.
• Inquisitive: Naturally curious and able to synthesize complex information to articulate a strategy or solution on the fly.

Traits and Skills

• High-Level Management: Ability to design lean, excellent processes that drive global efficiency.
• Command: Enthusiastic and energetic in nature; able to lead a room and drive a culture of excellence.
• Competitive & Driven:“Hate to lose” mentality regarding churn, with a relentless focus on quota retirement and retention targets.
• Methodology Driven: Expert in account planning and qualification methodologies such as MEDDPIC.
• Communication: Effective verbal and written communication with the ability to lead senior-level engagements.

Required Qualifications:

• 12+ years of experience in enterprise software leadership with a focus on post-sales excellence and customer acquisition/growth.
• 5+ years of experience in the cybersecurity space.
• Proven track record of managing high-value enterprise accounts and achieving consistent over-attainment of retention and expansion goals.
• Extensive experience with 6 and 7-figure enterprise deals.
• Demonstrated ability to build, train, and lead global teams while maintaining a metrics-driven approach to pipeline and deal sizing.

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position.   #LI-DNI

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City, our culture has been recognized by Inc Magazine as a “Best Workplace,” by Crain’s NY as a “Best Places to Work in NYC,” and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of theWorld’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

About the Role:

What You Will Do

We are hiring a seasoned executive leader to scale and modernize our global Customer Success organization. You will be responsible for:

• Global Leadership & Excellence: Lead, coach, and train a world-class team, pushing for excellence across every global region to ensure a unified, high-standard customer experience.
• Innovation & AI Integration: Design and implement “rock solid,” efficient processes energized by AI to ensure the organization remains lean, agile, and ahead of the curve in automated customer health tracking.
• Operational Accountability: Run a “tight ship” by driving deep accountability both within the CS org and cross-functionally with Sales, Product, and Engineering.
• Complex Process Management: Orchestrate high-level, complex customer journeys, ensuring the team is organized, reliable, and capable of navigating the intricacies of large enterprise risk teams.
• Strategic Growth: Partner with the VP of Sales to ensure seamless handoffs and a consultative approach that puts the customer’s needs first to solve their security challenges.

Attributes

• Authentic & Ethical: Does the right thing, acts in the best interest of the company with transparency, and uses a consultative approach that puts the customer first.
• Proactive & Reliable: On top of the details and able to lean-in to rectify deals or accounts when they go south.
• Active Listener: Completely present and engaged when talking to stakeholders to build strong relationships and unlock business outcomes.
• Inquisitive: Naturally curious and able to synthesize complex information to articulate a strategy or solution on the fly.

Traits and Skills

• High-Level Management: Ability to design lean, excellent processes that drive global efficiency.
• Command: Enthusiastic and energetic in nature; able to lead a room and drive a culture of excellence.
• Competitive & Driven:“Hate to lose” mentality regarding churn, with a relentless focus on quota retirement and retention targets.
• Methodology Driven: Expert in account planning and qualification methodologies such as MEDDPIC.
• Communication: Effective verbal and written communication with the ability to lead senior-level engagements.

Required Qualifications:

• 12+ years of experience in enterprise software leadership with a focus on post-sales excellence and customer acquisition/growth.
• 5+ years of experience in the cybersecurity space.
• Proven track record of managing high-value enterprise accounts and achieving consistent over-attainment of retention and expansion goals.
• Extensive experience with 6 and 7-figure enterprise deals.
• Demonstrated ability to build, train, and lead global teams while maintaining a metrics-driven approach to pipeline and deal sizing.

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position.   #LI-DNI

Position OverviewThe Chief Client Officer is responsible for leading the organization's client strategy, relationship management, and client success functions across all segments.

About the Role

Abnormal AI is looking for an experienced Senior Director of Customer Success to lead our Enterprise Customer Success organization across the Americas (AMER). This leader will oversee a high-performing team of regional Directors and Managers who lead teams of Customer Success Managers, responsible for driving retention, adoption, and expansion across some of our largest global customers.

As a key member of the Customer Success leadership team, you’ll shape the strategy for how we engage and retain enterprise customers, strengthen executive relationships, and scale customer outcomes in partnership with Product, Engineering, and Sales. The ideal candidate brings deep experience in SaaS account management, a proven ability to build and inspire teams, and a passion for helping customers realize measurable value from enterprise-grade security technology. The role will report directly to the global VP of CS.

What you will do

• Lead and develop the Enterprise Customer Success team across AMER, including multiple levels of leadership (Directors and Managers).
• Drive customer retention, satisfaction, and expansion across a large, complex enterprise customer base.
• Establish and execute the Enterprise Customer Success strategy, ensuring alignment with company goals and operational excellence. This includes further refining our segmented motions within Enterprise, including for government and Strategics/Majors customers.
• Partner cross-functionally with Sales, Renewals, Support, and Product to ensure seamless customer experiences and maximize lifetime value.
• Build and maintain executive relationships with strategic customers to understand business objectives and guide long-term success. Take an active, customer-facing role in escalations and customer issue resolution where needed.
• Implement scalable success planning, executive business reviews, and value realization frameworks tailored to enterprise customers.
• Use data-driven insights to improve customer health, forecast retention risk, and guide proactive engagement.
• Coach and mentor CS leaders to build high-performing teams that deliver measurable impact and operate with accountability.
• Represent the customer voice across the organization, influencing product direction and go-to-market priorities.
• Travel up to 25% to meet with key customers and internal teams.

Must Haves

• 10+ years of experience in Customer Success, Account Management, or Post-Sales leadership within a B2B SaaS environment; 5+ years leading large or multi-level teams.
• Proven success managing Enterprise or Global customers, ideally in the cybersecurity, email security, or infrastructure SaaS space.
• Strong business acumen and ability to partner with senior executives at Fortune 500 organizations.
• Demonstrated ability to scale teams and processes in a high-growth environment.
• Experience driving retention and expansion strategies through data, systems, and strong cross-functional collaboration.
• Exceptional communication, executive presence, and relationship management skills.
• Strategic thinker who thrives in ambiguity and acts with ownership and urgency.
• Understanding of renewals and expansion motions in partnership with Renewal Management / Sales.
• Experience building and operationalizing impactful AI-driven processes for post sales functions

Nice to Have

• Experience in email security, cybersecurity, or enterprise infrastructure software.
• Familiarity with API-based SaaS solutions and cloud-native architectures.
• Prior experience leading global or multi-regional teams in a high-velocity SaaS company.

#LI-LM3

Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.

In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.

Base salary range:

$255,040—$300,000 USD

A note on AI in our process: Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore. They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI’s policies relevant to our security and privacy standards.

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.