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StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly...

Ideal start timeline: October 2026

Role status: Exempt

Compensation: Our target hiring range is $68,800 - $103,200 participation in our Annual Bonus Program with eligibility for $7000 bonus. Actual compensation will be commensurate with experience and skills.

Campminder’s Flexible Working Location: Our employees have the option to work 100% remotely within the United States in select states where Campminder has established entities or their choice of days at home and at our office in Boulder, Colorado. We host a variety of all-company hybrid meetings and social events. We require anybody working remotely to have a very reliable, high-speed internet connection.

We know the best people can choose to work anywhere.

Here’s a few reasons why 100+ of them choose Campminder:

• With 20+ years experience of serving the industry through its digital transformation, we’re stable, profitable, and have developed a loyal customer base (that continues to grow).
• We build software for summer camps, an industry that enables meaningful experiences for kids.
• We work on interesting, ambitious projects that create real value for our clients.
• We know our team members feel their work has an impact on the organization’s purpose.
• At the same time, we are genuinely committed to work/life balance. Our team members feel they have the flexibility to take time off when needed and feel supported in making use of flexible working arrangements.
• We invest in emerging technology and cutting-edge leadership and are proud to take an “AI-Enabled” approach in our solutions.
• We’ve been listed on Outside Magazine’s 50 Best Places to Work for 8 consecutive years for our values-led culture and employee experience.

This role’s mission & overview:

The Client Support Manager role is responsible for providing timely and comprehensive response(s) to all forms of client and internal staff inquiries while ensuring all identified client service levels are met or exceeded by our Client Support Representatives.  As a management member of the Client Support department, this position is tasked with maintaining and improving pre-determined Campminder service levels. The Client Support Manager uses their knowledge of the Campminder and CampInTouch systems, system supported features and other available resources, including other team members, to provide best in class client service to the industries we serve.

As a Manager on our Support team, you will:

• Lead, manage, and coach the Client Support team — hold the team accountable to KPIs and service levels, run frequent feedback and professional development conversations, and monitor case/call quality for coaching opportunities
• Partner with the Senior Support Manager on hiring, onboarding, and team staffing
• Own day-to-day team operations: case and phone queue management, shift/PTO scheduling and capacity planning, and timely, accurate CRM data
• Serve as the team’s point person for the tools that run Client Support — including call-routing/queue configuration — and adapt as the stack evolves
• Keep team knowledge resources and training (including seasonal refreshers) current
• Own client-facing communication tied to product issues: publishing announcements/notices and closing the loop with clients when an open bug is fixed
• Act as the team’s escalation point for client issues across phone, email, and ticketing
• Partner with CCEO and the Senior Support Manager to monitor, recommend, and implement improvements to department procedures
• Represent Client Support in stakeholder meetings and cross-functional special projects; other duties as assigned, including manager-on-duty coverage

We think a successful candidate will bring:

• Prior managerial/leadership experience, with the judgment to prioritize competing responsibilities
• Exceptional communication and active listening skills, with the tact and diplomacy to de-escalate emotionally charged client situations
• Comfort coaching team members through professional development and performance conversations
• Working knowledge of MS Office and proprietary web applications; comfort owning and administering the software tools that support daily operations (CRM, phone/contact-center, scheduling, workflow automation, issue-tracking) and adapting as the stack evolves
• Ability to multitask and sustain efficiency against service-level targets
• Collaborative, team-oriented working style
• Knowledge of the summer camp industry helpful, not essential

Our Interview Process:

1. 45 min- interview with People & Culture
2. 60 min- interview with Hiring Manager
3. 60 min- interview with future reports on the Support Team
4. 30 min- interview with CCEO

A few of the benefits we are proud to offer:

• Robust medical, dental, and vision coverage options with generous employer contributions, plus a $500 employer HSA contribution for HSA-compatible plans
• Ability to choose where you work - remotely, in the office, or a mix!
• A variety of resources to support mental health and emotional well-being
• 12 weeks of 100% paid parental leave for all new parents, including via adoption, surrogacy, and foster care
• 401(k) with 4% company matching
• Trust-Based (flexible) PTO (and yes, we use it!)
• $900/year wellness allowance
• Company-paid subscriptions, training, and support for using AI professionally and personally. We have a team dedicated to enabling our AI capabilities for our team members and our customers!

We encourage people of all backgrounds to apply:

We’re actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all, including people of color, people from working-class backgrounds, women, and members of the LGBTQ+ community. We welcome and encourage applications from people with these identities or members of other historically marginalized groups.

Research shows that women and people of color tend not to apply to jobs unless they believe they are 100% qualified and apply to fewer senior-level positions. With that in mind, we encourage you to apply if you’re not sure whether you meet our qualifications. We’d love to have the opportunity to consider you!

We encourage applications from parents, parents-to-be, and those responsible for the caretaking of others. We offer paid parental leave for birthing and non-birthing parents (including for adoption, surrogacy, and foster care placement) and paid loss leave to recover from miscarriage or stillbirth. The company’s HSA and wellness allowance contributions may be used toward childcare, eldercare, adoption fees, and fertility treatments like IVF, among other expenses.

Ideal start timeline: October 2026

Role status: Exempt

Compensation: Our target hiring range is $68,800 - $103,200 participation in our Annual Bonus Program with eligibility for $7000 bonus. Actual compensation will be commensurate with experience and skills.

Campminder’s Flexible Working Location: Our employees have the option to work 100% remotely within the United States in select states where Campminder has established entities or their choice of days at home and at our office in Boulder, Colorado. We host a variety of all-company hybrid meetings and social events. We require anybody working remotely to have a very reliable, high-speed internet connection.

We know the best people can choose to work anywhere.

Here’s a few reasons why 100+ of them choose Campminder:

• With 20+ years experience of serving the industry through its digital transformation, we’re stable, profitable, and have developed a loyal customer base (that continues to grow).
• We build software for summer camps, an industry that enables meaningful experiences for kids.
• We work on interesting, ambitious projects that create real value for our clients.
• We know our team members feel their work has an impact on the organization’s purpose.
• At the same time, we are genuinely committed to work/life balance. Our team members feel they have the flexibility to take time off when needed and feel supported in making use of flexible working arrangements.
• We invest in emerging technology and cutting-edge leadership and are proud to take an “AI-Enabled” approach in our solutions.
• We’ve been listed on Outside Magazine’s 50 Best Places to Work for 8 consecutive years for our values-led culture and employee experience.

This role’s mission & overview:

The Client Support Manager role is responsible for providing timely and comprehensive response(s) to all forms of client and internal staff inquiries while ensuring all identified client service levels are met or exceeded by our Client Support Representatives.  As a management member of the Client Support department, this position is tasked with maintaining and improving pre-determined Campminder service levels. The Client Support Manager uses their knowledge of the Campminder and CampInTouch systems, system supported features and other available resources, including other team members, to provide best in class client service to the industries we serve.

As a Manager on our Support team, you will:

• Lead, manage, and coach the Client Support team — hold the team accountable to KPIs and service levels, run frequent feedback and professional development conversations, and monitor case/call quality for coaching opportunities
• Partner with the Senior Support Manager on hiring, onboarding, and team staffing
• Own day-to-day team operations: case and phone queue management, shift/PTO scheduling and capacity planning, and timely, accurate CRM data
• Serve as the team’s point person for the tools that run Client Support — including call-routing/queue configuration — and adapt as the stack evolves
• Keep team knowledge resources and training (including seasonal refreshers) current
• Own client-facing communication tied to product issues: publishing announcements/notices and closing the loop with clients when an open bug is fixed
• Act as the team’s escalation point for client issues across phone, email, and ticketing
• Partner with CCEO and the Senior Support Manager to monitor, recommend, and implement improvements to department procedures
• Represent Client Support in stakeholder meetings and cross-functional special projects; other duties as assigned, including manager-on-duty coverage

We think a successful candidate will bring:

• Prior managerial/leadership experience, with the judgment to prioritize competing responsibilities
• Exceptional communication and active listening skills, with the tact and diplomacy to de-escalate emotionally charged client situations
• Comfort coaching team members through professional development and performance conversations
• Working knowledge of MS Office and proprietary web applications; comfort owning and administering the software tools that support daily operations (CRM, phone/contact-center, scheduling, workflow automation, issue-tracking) and adapting as the stack evolves
• Ability to multitask and sustain efficiency against service-level targets
• Collaborative, team-oriented working style
• Knowledge of the summer camp industry helpful, not essential

Our Interview Process:

1. 45 min- interview with People & Culture
2. 60 min- interview with Hiring Manager
3. 60 min- interview with future reports on the Support Team
4. 30 min- interview with CCEO

A few of the benefits we are proud to offer:

• Robust medical, dental, and vision coverage options with generous employer contributions, plus a $500 employer HSA contribution for HSA-compatible plans
• Ability to choose where you work - remotely, in the office, or a mix!
• A variety of resources to support mental health and emotional well-being
• 12 weeks of 100% paid parental leave for all new parents, including via adoption, surrogacy, and foster care
• 401(k) with 4% company matching
• Trust-Based (flexible) PTO (and yes, we use it!)
• $900/year wellness allowance
• Company-paid subscriptions, training, and support for using AI professionally and personally. We have a team dedicated to enabling our AI capabilities for our team members and our customers!

We encourage people of all backgrounds to apply:

We’re actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all, including people of color, people from working-class backgrounds, women, and members of the LGBTQ+ community. We welcome and encourage applications from people with these identities or members of other historically marginalized groups.

Research shows that women and people of color tend not to apply to jobs unless they believe they are 100% qualified and apply to fewer senior-level positions. With that in mind, we encourage you to apply if you’re not sure whether you meet our qualifications. We’d love to have the opportunity to consider you!

We encourage applications from parents, parents-to-be, and those responsible for the caretaking of others. We offer paid parental leave for birthing and non-birthing parents (including for adoption, surrogacy, and foster care placement) and paid loss leave to recover from miscarriage or stillbirth. The company’s HSA and wellness allowance contributions may be used toward childcare, eldercare, adoption fees, and fertility treatments like IVF, among other expenses.

Description

Sprout Social is looking to hire a Manager, Customer Success, Strategic for the Sales & Customer Experience team.

Why join Sprout’s Sales & Customer Experience team?

At Sprout Social, our Sales and Customer Experience team is the driving force behind how today’s most innovative brands use Sprout to power the future of customer connection. We sell and support the leading social intelligence platform for businesses, helping organizations unlock the full value of social data to drive strategic decisions.  Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact.

In this role, you will collaborate with the brightest minds in the industry to support global giants like Salesforce, Airbnb, and Equifax. Just as importantly, we believe in the power of our people. You’ll find a culture that honors your ambition, encourages you to explore new horizons, and provides the framework for you to build a career that matters. If you’re ready to champion innovation and accelerate your impact, this is where you can do your best work.

What You’ll Do

As Manager, Customer Success, Strategic, you will lead a team of tenured Strategic Customer Success Managers overseeing a high value book of business. Your focus is bringing segment strategy to life with operational rigor, ensuring repeatable team execution, and driving retention and portfolio growth.

• Lead & Develop Senior Talent: Direct and coach an experienced team of CSMs through 1:1s, call reviews, and account planning. Build individualized growth paths, clear operational roadblocks, and set clear performance expectations.
• Drive Operational Rigor & Execution: Translate segment strategy into clear priorities. Establish and refine team operating standards—including Mutual Success Plans, Quarterly Business Reviews (QBRs), account health scoring, and CRM discipline - to ensure consistent performance across the portfolio.
• Own Retention, Risk, & Expansion: Deliver on team retention and quota targets. Pressure-test expansion pipelines, coach opportunity qualification, establish early risk-detection mechanisms, and lead structured save plans for escalating accounts.
• Serve as an Executive Escalation Point: Directly engage with customer executives to reinforce value, support strategic renewals, and articulate social intelligence ROI for C-level audiences.
• Champion AI Innovation: Incorporate generative AI into your workflow and guide the team in using AI tools to streamline research, account prep, and communication without losing strategic oversight.
• Lead Through Change & Cross-Functional Alignment: Guide the team through evolving go-to-market motions with clarity. Partner with Sales, Renewals, Onboarding, and Product to unblock technical hurdles and advocate for customer needs internally.
• Monitor & Report Performance: Track and report key metrics across retention, growth, adoption, and health scores to diagnose portfolio trends and optimize resource allocation.

What You’ll Bring

The ideal candidate is an experienced people leader who thrives on operational discipline and is energized by complex, high-stakes customer relationships. You bring strong business acumen, sound judgment under pressure, and a genuine enthusiasm for the work—staying motivated and forward-looking through ambiguity and difficult stretches, and bringing your team with you.

Minimum qualifications:

• Customer Success Experience: 6+ years in Customer Success or account management, with direct experience owning a strategic or enterprise book of business.
• People Leadership: 1+ years of experience leading client-facing teams, with a track record of coaching, performance management, and developing high-tenured individual contributors serving matrixed enterprise clients.
• Commercial & Operational Track Record: Proven success driving retention and growth targets, paired with strong business acumen across renewals, negotiations, process refinement, and project management.
• Risk & Influence Skills: Exceptional communication and negotiation skills, with the ability to influence key stakeholders and maintain sound judgment under pressure.
• Generative AI Proficiency: Hands-on experience applying generative AI tools (e.g., for research, account prep, communication) to optimize personal and team productivity.
• Travel: Ability to travel for customer on-sites within the U.S. 4+ times per year.

Preferred Qualifications:

• SaaS & Tooling Expertise: Experience in SaaS/subscription business models, with fluency in tools like Salesforce, Gainsight, Tableau, or similar CRM/BI platforms.
• Executive Coaching: Experience coaching CSMs on C-suite presentations and value-based ROI selling.
• Sales Background: Previous experience in direct account management or sales roles.

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to Customer Success
• Meet 1:1 with your team of CSMs and begin reviewing account portfolio health, Mutual Success Plans, and current forecast projections.
• Shadow current QBRs, account planning sessions, and cross-functional syncs with Sales and Renewals partners to map key stakeholder workflows.

Within 3 months, you’ll start hitting your stride by:

• Build connections with members from other teams through active networking and community building
• Begin active strategic coaching in 1:1s—focusing on executive presentation, risk mitigation, and embedding AI-enabled workflows.

Within 6 months, you’ll be making a clear impact through:

• Have your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth
• Consistently meet or exceed team retention targets
• Build individualized career development and stretch plans tailored to senior/tenured ICs on your team.
• Synthesize customer and team feedback to influence cross-functional partners in Product, Professional Services, and GTM leadership.

Within 12 months, you’ll make this role your own by:

• Serve as a recognized mentor and internal advocate for cross-functional collaboration and strategic account excellence.
• Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program:

• Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.
• Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
• Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).
• Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind.
• Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year.
• Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family.
• Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
• Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.
• Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.
• Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line.

* This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits.

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

Our salary ranges reflect the expected earning potential for this role. Individual pay is based on geographic zone, relevant experience, and skills.

Our current hiring range for this role: $145,600.00 – $200,200.00 OTE annually. OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. Offers are made within this range, with opportunities to grow within the broader band based on performance and impact.

We share both our current hiring range and our broader geographic salary bands to provide transparency into our compensation philosophy. This ensures you understand not only your starting potential but also the long-term growth potential available as you progress in your role.

We have two geographic pay zones in the United States:

Zone 1 (New York, California, Washington): $160,200.00– $240,200.00

Zone 2 (All other US states): $145,600.00 – $218,400.00

These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity - race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We’ll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social’s Affirmative Action Statement.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.

Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout’s Global Applicant Privacy Notice.

The Company

Medely is a high-growth series-C technology start-up reimagining the future of healthcare work by providing an on-demand marketplace and workforce management tools. With the support of top-tier investors, Medely has quickly become a go-to platform for healthcare professionals to instantly access high-paying jobs with the freedom and flexibility to work when and where they want.

As a fully remote team of sharp, collaborative, and entrepreneurial individuals, we are dedicated to redefining the way healthcare workers and facilities work together to provide for patients. We are looking for passionate and skilled professionals to join our team and help us take on tough challenges in this fast-expanding healthcare industry segment.

Join us in our mission to transform the healthcare staffing industry and improve patient lives!

The Role

We are looking for a Senior Manager of Customer Success to lead our Strategic and Growth teams. You will empower a team of Customer Success Managers to build proactive, value-driven partnerships with post-acute and outpatient facilities - strengthening retention, identifying expansion opportunities, and delivering measurable customer outcomes.

Compensation: $175,000 - $194,000 OTE (base + commission at plan).

Why This Role Exists

As Medely’s SMB customer base grows, we need a leader who can build a more scalable and consistent Customer Success approach without losing the quality of our customer relationships. This role will strengthen how we segment, engage, and create value for customers across our Strategic and Growth portfolios.

What You’ll Own

Reporting to the Senior Director of Customer Success, you will lead a team of Strategic and Growth CSMs responsible for managing small- and medium-sized books of business. You will refine the team’s retention and expansion strategy, develop repeatable playbooks, and use customer insights, performance data, and market trends to guide priorities. You will also coach and develop CSMs, translate broader company strategy into clear team execution, and help strengthen Medely’s presence within the healthcare community.

Occasional local and overnight travel may be required for client meetings, industry engagement, and market-development activities.

The Impact You’ll Make

• Drive Gross Retention Rate (GRR) and mitigate churn by proactively managing portfolio health across the team’s entire book of business.

• Design and execute strategic account plans and motions to drive retention, expansion, and customer engagement across a high-volume segment.

• Coach and build critical thinking across the team, emphasizing value-based selling, strategic negotiation, executive presentation, and data-driven customer interactions.

• Lead capacity planning and bandwidth forecasting to align team headcount with evolving customer segments and aggressive revenue targets.

• Analyze churn indicators, health scores, and market data to predict emerging trends and proactively adjust team tactics.

• Onboard, train, and mentor new team members while cultivating a high-performance, accountable team culture.

• Champion the “voice of the customer” internally, providing structured qualitative and quantitative insights to Product and Leadership teams.

• Identify risk patterns across the customer lifecycle and deploy rapid risk-mitigation strategies to safeguard vulnerable accounts.

• Serve as the primary escalation point for customers and cross-functional alignment issues

• Maintain subject matter expertise on Medely’s product offerings, healthcare staffing dynamics, competitive intelligence, and broader industry trends.

• Build strong, collaborative relationships across teams, cross-functional partners, and executive stakeholders.

Who You Are

• You bring 4+ years of people-management experience in Customer Success or Account Management, ideally leading teams in a high-volume or SMB environment.

• You have a measurable track record of improving retention, reducing churn, and driving revenue expansion.

• You are a strong people leader who coaches CSMs to become trusted strategic partners and confident commercial operators - balancing empathy and support with clear expectations, direct feedback, and accountability.

• You use data to identify performance gaps, set priorities, and turn customer and operational insights into action.

• You are comfortable with tools such as Salesforce, Gong, Tableau, AI productivity tools, and Google Workspace.

• Bachelor’s degree or bring equivalent practical experience.

What Sets You Apart

• You have led Customer Success teams through meaningful growth or change while maintaining strong customer relationships and a high performance bar.

• You can move comfortably between strategy and execution - setting the direction, building the playbook, and helping your team apply it in real customer conversations.

• You know how to scale Customer Success without reducing it to reactive support or routine check-ins; experience in healthcare technology, SaaS, workforce marketplaces, or EMR ecosystems is a plus.

Why Medely: Benefits & Perks

• Competitive Compensation: Based on experience and performance

• Long-term Incentives: 401k

• Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance

• Flexibility: We believe that work/life balance is important, so we offer flexible and unlimited PTO

• Paid parental leave

• Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry nationally!

• Ownership: Drive meaningful business impact on a team you’ll help build and define!

• Remote: Work in a digital environment with all the tools to achieve your work as though you were in the office!

We’re an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.

Work location is flexible if approved by Medely.

Medely does not accept unsolicited resumes from agencies. We consider any resume (CV) or biography received from an agency or outside recruiter without prior approval from a member of the Medely Human Resources or Recruiting team to be unsolicited and gratuitous, and such submissions will not be recognized by Medely for purposes of “ownership” of the candidate.

We are an E-Verify company.

About Us

Fieldguide is establishing a new state of trust for global commerce and capital markets. We enhance trust by augmenting the work of assurance and audit practitioners with AI agents. Put simply, we build software for the people who enable trust between businesses.

We are based in San Francisco and built as a remote-first company that lets you do your best work from anywhere. We have raised over $125M in venture funding from top investors including Goldman Sachs, Bessemer Venture Partners, 8VC, Floodgate, Y Combinator, Justin Kan, and Elad Gil. More than 50% of the top-100 CPA firms are customers, including several Big 4 firms, with an industry-leading NPS to match.

We value diversity, both in backgrounds and in experiences. We need people from all backgrounds and walks of life to help build the future of audit and advisory. Fieldguide’s team is inclusive, driven, humble and supportive. We are deliberate and self-reflective about the kind of team and culture we are building, and we look for teammates who are strong in their own aptitudes and who care deeply about supporting each other’s growth.

About the Role

Our generalist product support team is the front door to Fieldguide for every firm we serve. It is also our largest team, and it is about to be our most distributed. We currently cover a 12-hour weekday window. Within twelve months, we will cover 24 hours a day, five days a week, using local office hours across the US, London, and Seoul rather than working through the night.

We are looking to bring on a Manager, Product Support, reporting to our Head of Support to oversee our generalist product support team. We need someone skilled in coaching and process gaps. You will own ticket quality before escalation, consistent quality assurance, career development for our specialists, and a real follow-the-sun handoff model.

This hire must be comfortable working 10-7pm Eastern Time.

What You’ll Do:

• Own the team’s numbers. Hold the standard on first response time, median time to close, volume, and SLA adherence. Know where the team sits every day, know who is behind and why, and coach rather than report.

• Build the 24-hour coverage model. Take us from a 12-hour weekday window to 24-hour weekday coverage in your first twelve months. Own shift design, staffing math, and the hiring plan across regions, in partnership with the Head of Support.

• Stand up quality assurance from scratch. We do not have a formal QA process for support tickets today. You will build it. Review ticket handling, documentation quality, and internal notes, then turn what you find into coaching and into changes to how we work.

• Raise the quality of escalations. Define and enforce the paths from generalist support into the product verticals and support engineering. Escalations that leave your team should arrive complete, scoped, and reproducible so they do not burn engineering time. Protect senior and engineering capacity with clear runbooks and escalation gates.

• Own the follow-the-sun handoff. As specialists ramp off shift, open tickets need to move to someone who is online, not sit with someone who is asleep. This is a gap today and it is yours end to end.

• Coach and grow the team. Own hiring, onboarding, and day to day development for the generalist group. Build the career pathing that shows a junior specialist how to get to senior, to a product vertical, or into support engineering.

• Hire across time zones. Partner with recruiting to bring on specialists in London, Seoul, and the US, and get them productive fast in a distributed team.

• Advocate for the customer inside EPD. Support sits under Engineering, Product, and Design at Fieldguide. Bring patterns from the queue into roadmap conversations, and make sure recurring pain gets fixed rather than re-answered.

• Stay hands on. You will still work tickets and take escalations when the queue calls for it. This is a working manager role, not a reporting one.

What You Are:

• 5+ years in customer, product or technical support.

• At least 2+ years managing a team, ideally within an enterprise SaaS company. You have carried a queue yourself and you have coached other people through carrying one.

• You have managed a distributed team across time zones. You have designed or run a shift model, and you understand what handoffs, coverage gaps, and time zone isolation do to a team if nobody is watching.

• You build a process where none exists. A QA rubric, an escalation runbook, an onboarding path. You are comfortable being the first person to write it down.

• You are fluent in the data. First response time, time to close, backlog, CSAT, SLA adherence. You can pull the numbers, spot the trend, and explain what you are going to do about it.

• Hands-on experience in a high-growth startup. Strong communication and problem-solving skills are essential, with a focus on assisting and advising customers through complex issues.

• You are a team player and are mission-first. You are joining a hard-working team that trusts each other deeply. We won’t compromise on this.

• Bias towards action. You take ownership of projects end-to-end and see them through to completion, with minimal direction or oversight.

• Nice to have: experience supporting audit, accounting, or professional services firms; familiarity with Intercom, Shortcut or Jira, and Metabase; experience hiring in the UK or APAC; experience deploying AI-assisted triage in a support queue.

Description

Sprout Social is looking to hire a Manager, Customer Success, Strategic for the Sales & Customer Experience team.

Why join Sprout’s Sales & Customer Experience team?

At Sprout Social, our Sales and Customer Experience team is the driving force behind how today’s most innovative brands use Sprout to power the future of customer connection. We sell and support the leading social intelligence platform for businesses, helping organizations unlock the full value of social data to drive strategic decisions.  Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact.

In this role, you will collaborate with the brightest minds in the industry to support global giants like Salesforce, Airbnb, and Equifax. Just as importantly, we believe in the power of our people. You’ll find a culture that honors your ambition, encourages you to explore new horizons, and provides the framework for you to build a career that matters. If you’re ready to champion innovation and accelerate your impact, this is where you can do your best work.

What You’ll Do

As Manager, Customer Success, Strategic, you will lead a team of tenured Strategic Customer Success Managers overseeing a high value book of business. Your focus is bringing segment strategy to life with operational rigor, ensuring repeatable team execution, and driving retention and portfolio growth.

• Lead & Develop Senior Talent: Direct and coach an experienced team of CSMs through 1:1s, call reviews, and account planning. Build individualized growth paths, clear operational roadblocks, and set clear performance expectations.
• Drive Operational Rigor & Execution: Translate segment strategy into clear priorities. Establish and refine team operating standards—including Mutual Success Plans, Quarterly Business Reviews (QBRs), account health scoring, and CRM discipline - to ensure consistent performance across the portfolio.
• Own Retention, Risk, & Expansion: Deliver on team retention and quota targets. Pressure-test expansion pipelines, coach opportunity qualification, establish early risk-detection mechanisms, and lead structured save plans for escalating accounts.
• Serve as an Executive Escalation Point: Directly engage with customer executives to reinforce value, support strategic renewals, and articulate social intelligence ROI for C-level audiences.
• Champion AI Innovation: Incorporate generative AI into your workflow and guide the team in using AI tools to streamline research, account prep, and communication without losing strategic oversight.
• Lead Through Change & Cross-Functional Alignment: Guide the team through evolving go-to-market motions with clarity. Partner with Sales, Renewals, Onboarding, and Product to unblock technical hurdles and advocate for customer needs internally.
• Monitor & Report Performance: Track and report key metrics across retention, growth, adoption, and health scores to diagnose portfolio trends and optimize resource allocation.

What You’ll Bring

The ideal candidate is an experienced people leader who thrives on operational discipline and is energized by complex, high-stakes customer relationships. You bring strong business acumen, sound judgment under pressure, and a genuine enthusiasm for the work—staying motivated and forward-looking through ambiguity and difficult stretches, and bringing your team with you.

Minimum qualifications:

• Customer Success Experience: 6+ years in Customer Success or account management, with direct experience owning a strategic or enterprise book of business.
• People Leadership: 1+ years of experience leading client-facing teams, with a track record of coaching, performance management, and developing high-tenured individual contributors serving matrixed enterprise clients.
• Commercial & Operational Track Record: Proven success driving retention and growth targets, paired with strong business acumen across renewals, negotiations, process refinement, and project management.
• Risk & Influence Skills: Exceptional communication and negotiation skills, with the ability to influence key stakeholders and maintain sound judgment under pressure.
• Generative AI Proficiency: Hands-on experience applying generative AI tools (e.g., for research, account prep, communication) to optimize personal and team productivity.
• Travel: Ability to travel for customer on-sites within the U.S. 4+ times per year.

Preferred Qualifications:

• SaaS & Tooling Expertise: Experience in SaaS/subscription business models, with fluency in tools like Salesforce, Gainsight, Tableau, or similar CRM/BI platforms.
• Executive Coaching: Experience coaching CSMs on C-suite presentations and value-based ROI selling.
• Sales Background: Previous experience in direct account management or sales roles.

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to Customer Success
• Meet 1:1 with your team of CSMs and begin reviewing account portfolio health, Mutual Success Plans, and current forecast projections.
• Shadow current QBRs, account planning sessions, and cross-functional syncs with Sales and Renewals partners to map key stakeholder workflows.

Within 3 months, you’ll start hitting your stride by:

• Build connections with members from other teams through active networking and community building
• Begin active strategic coaching in 1:1s—focusing on executive presentation, risk mitigation, and embedding AI-enabled workflows.

Within 6 months, you’ll be making a clear impact through:

• Have your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth
• Consistently meet or exceed team retention targets
• Build individualized career development and stretch plans tailored to senior/tenured ICs on your team.
• Synthesize customer and team feedback to influence cross-functional partners in Product, Professional Services, and GTM leadership.

Within 12 months, you’ll make this role your own by:

• Serve as a recognized mentor and internal advocate for cross-functional collaboration and strategic account excellence.
• Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program:

• Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.
• Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
• Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).
• Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind.
• Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year.
• Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family.
• Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
• Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.
• Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.
• Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line.

* This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits.

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

Our salary ranges reflect the expected earning potential for this role. Individual pay is based on geographic zone, relevant experience, and skills.

Our current hiring range for this role: $145,600.00 – $200,200.00 OTE annually. OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. Offers are made within this range, with opportunities to grow within the broader band based on performance and impact.

We share both our current hiring range and our broader geographic salary bands to provide transparency into our compensation philosophy. This ensures you understand not only your starting potential but also the long-term growth potential available as you progress in your role.

We have two geographic pay zones in the United States:

Zone 1 (New York, California, Washington): $160,200.00– $240,200.00

Zone 2 (All other US states): $145,600.00 – $218,400.00

These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity - race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We’ll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social’s Affirmative Action Statement.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.

Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout’s Global Applicant Privacy Notice.

The Company

Medely is a high-growth series-C technology start-up reimagining the future of healthcare work by providing an on-demand marketplace and workforce management tools. With the support of top-tier investors, Medely has quickly become a go-to platform for healthcare professionals to instantly access high-paying jobs with the freedom and flexibility to work when and where they want.

As a fully remote team of sharp, collaborative, and entrepreneurial individuals, we are dedicated to redefining the way healthcare workers and facilities work together to provide for patients. We are looking for passionate and skilled professionals to join our team and help us take on tough challenges in this fast-expanding healthcare industry segment.

Join us in our mission to transform the healthcare staffing industry and improve patient lives!

The Role

We are looking for a Senior Manager of Customer Success to lead our Strategic and Growth teams. You will empower a team of Customer Success Managers to build proactive, value-driven partnerships with post-acute and outpatient facilities - strengthening retention, identifying expansion opportunities, and delivering measurable customer outcomes.

Compensation: $175,000 - $194,000 OTE (base + commission at plan).

Why This Role Exists

As Medely’s SMB customer base grows, we need a leader who can build a more scalable and consistent Customer Success approach without losing the quality of our customer relationships. This role will strengthen how we segment, engage, and create value for customers across our Strategic and Growth portfolios.

What You’ll Own

Reporting to the Senior Director of Customer Success, you will lead a team of Strategic and Growth CSMs responsible for managing small- and medium-sized books of business. You will refine the team’s retention and expansion strategy, develop repeatable playbooks, and use customer insights, performance data, and market trends to guide priorities. You will also coach and develop CSMs, translate broader company strategy into clear team execution, and help strengthen Medely’s presence within the healthcare community.

Occasional local and overnight travel may be required for client meetings, industry engagement, and market-development activities.

The Impact You’ll Make

• Drive Gross Retention Rate (GRR) and mitigate churn by proactively managing portfolio health across the team’s entire book of business.

• Design and execute strategic account plans and motions to drive retention, expansion, and customer engagement across a high-volume segment.

• Coach and build critical thinking across the team, emphasizing value-based selling, strategic negotiation, executive presentation, and data-driven customer interactions.

• Lead capacity planning and bandwidth forecasting to align team headcount with evolving customer segments and aggressive revenue targets.

• Analyze churn indicators, health scores, and market data to predict emerging trends and proactively adjust team tactics.

• Onboard, train, and mentor new team members while cultivating a high-performance, accountable team culture.

• Champion the “voice of the customer” internally, providing structured qualitative and quantitative insights to Product and Leadership teams.

• Identify risk patterns across the customer lifecycle and deploy rapid risk-mitigation strategies to safeguard vulnerable accounts.

• Serve as the primary escalation point for customers and cross-functional alignment issues

• Maintain subject matter expertise on Medely’s product offerings, healthcare staffing dynamics, competitive intelligence, and broader industry trends.

• Build strong, collaborative relationships across teams, cross-functional partners, and executive stakeholders.

Who You Are

• You bring 4+ years of people-management experience in Customer Success or Account Management, ideally leading teams in a high-volume or SMB environment.

• You have a measurable track record of improving retention, reducing churn, and driving revenue expansion.

• You are a strong people leader who coaches CSMs to become trusted strategic partners and confident commercial operators - balancing empathy and support with clear expectations, direct feedback, and accountability.

• You use data to identify performance gaps, set priorities, and turn customer and operational insights into action.

• You are comfortable with tools such as Salesforce, Gong, Tableau, AI productivity tools, and Google Workspace.

• Bachelor’s degree or bring equivalent practical experience.

What Sets You Apart

• You have led Customer Success teams through meaningful growth or change while maintaining strong customer relationships and a high performance bar.

• You can move comfortably between strategy and execution - setting the direction, building the playbook, and helping your team apply it in real customer conversations.

• You know how to scale Customer Success without reducing it to reactive support or routine check-ins; experience in healthcare technology, SaaS, workforce marketplaces, or EMR ecosystems is a plus.

Why Medely: Benefits & Perks

• Competitive Compensation: Based on experience and performance

• Long-term Incentives: 401k

• Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance

• Flexibility: We believe that work/life balance is important, so we offer flexible and unlimited PTO

• Paid parental leave

• Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry nationally!

• Ownership: Drive meaningful business impact on a team you’ll help build and define!

• Remote: Work in a digital environment with all the tools to achieve your work as though you were in the office!

We’re an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.

Work location is flexible if approved by Medely.

Medely does not accept unsolicited resumes from agencies. We consider any resume (CV) or biography received from an agency or outside recruiter without prior approval from a member of the Medely Human Resources or Recruiting team to be unsolicited and gratuitous, and such submissions will not be recognized by Medely for purposes of “ownership” of the candidate.

We are an E-Verify company.

At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they...

Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.

Opportunity & Impact

We are seeking a Customer Success Director, Provider Networks to build a relationship function that does not exist at Redox today: dedicated coverage of the provider systems (hospitals and health systems) connected to our network. Redox largely sells to companies that resell our infrastructure to their own customers — we have strong coverage against those direct customers, but none against our customer’s customer, the provider systems actually running on our network.

This is a high-ownership, high-ambiguity IC role. You will define how Redox engages provider systems from the ground up: who to prioritize, how to build trust with hospital IT and integration teams, and how to turn relationships into referenceability, faster customer introductions, and eventually a path to direct commercial relationships with providers themselves.

You will start with a deliberately narrowed patch, our top 25 health systems and/or all Epic-based customers on the network. Success means providers stay engaged, informed of new Redox capabilities, and willing to serve as references or fast-pass introductions for Redox customers selling into them. If the pilot proves out, this role is the foundation for a full team, with a leader hired to scale it.

We’re a fully remote team within the U.S. that operates with radical transparency and a strong bias toward ownership.

Impact on Team:

We make room for everyone to be heard, regardless of level. We work openly, normalize not knowing things, and treat learning out loud as a feature, not a liability. In this role, you’ll be expected to bring your real perspective on what’s working and what isn’t as you build this function, and to commit fully once a direction is set.

We default to public Slack channels over DMs, document our thinking in writing, and work async whenever possible. There is no existing playbook for this role, you will be building the outreach cadence, prioritization approach, and relationship-tracking process as you go, and bringing recommendations to the table rather than waiting for direction.

We own the relationships we build, not just the introductions on this quarter’s list. You’ll have latitude to define scope, prioritize your own patch, and see the work through from first outreach to a validated, referenceable relationship. We measure ourselves by the value we deliver - engagement, referenceability, and leads - not the process we follow.

Job Responsibilities:

• Own and maintain relationships with an initial patch of provider systems on the Redox network, starting with the top 25 health systems and/or all Epic-based customers.

• Serve as the primary point of contact for assigned provider systems, engaging largely with hospital IT and integration teams who manage the Redox connection day to day.

• Build and track referenceability across your patch, keeping provider systems informed of new Redox features and capabilities, and willing to serve as references for Redox customers.

• Generate fast-pass introductions: when an existing Redox customer wants to sell into a provider system you manage, use the relationship to accelerate that connection.

• Identify and surface signal for direct commercial relationships between Redox and provider systems over time.

• Define and refine the initial outreach cadence and relationship-management process for this function, since no established playbook exists today.

• Track and report on engagement, referenceability status, and lead signal across your patch to validate ROI during the initial 6-month pilot.

• Partner cross-functionally with Customer Success, Sales, and Product to translate provider relationships into stronger network stickiness and customer outcomes.

Required Skills & Experience:

• Proven experience in Customer Success, Account Management, or Provider/Client Relations within health tech, healthcare interoperability, or health data companies.

• Direct experience engaging hospital or health system IT and integration stakeholders, not solely commercial or clinical buyers.

• Comfort operating with high ambiguity and no established playbook, you will be building this function, not executing an existing one.

• Working knowledge of the health data exchange ecosystem, including HIPAA-relevant considerations around health data sharing and network participation.

• Strong track record of building trust-based relationships with technical and operational stakeholders at hospitals and health systems.

• Ability to manage and prioritize a large book of relationships (dozens to hundreds of provider systems) autonomously, without a supporting team.

• Excellent written and verbal communication skills, with the ability to report clearly on engagement, referenceability, and pipeline signal.

• Proficiency with modern customer success and CRM tooling; hands-on experience with platforms such as Vitally (or comparable CS platforms), Salesforce, Zendesk, Gong, and workflow automation tools (e.g., Zapier) strongly preferred.

• Comfortable operating in a remote, asynchronous organizational culture.

• Strong AI proficiency strongly preferred; comfortable using AI tools (e.g., Claude) to accelerate account research, call prep, follow-up drafting, and reporting across a large book of relationships.

Who you’ll be engaging with:

• Top 25 health systems by connection depth on the Redox network.

• Epic-based provider organizations connected to Redox.

• Hospital IT, integration, and interoperability teams managing the Redox relationship day to day.

Nice to have in your background:

• Familiarity with health data exchange frameworks and standards (e.g., Carequality, TEFCA, HL7/FHIR).

• Experience building a net-new function or team within a growth-stage company.

• Familiarity with CRM or Customer Success tooling for relationship and pipeline tracking.

$185,000 - $205,000 a year

Compensation: The base salary range for this position is expected to be $185,000 to $205,000 per year base, plus variable component.

*The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment.

Please note that the compensation details listed above reflect the base salary only, and do not include incentive pay, equity, or benefits. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following:

Benefits & Perks

• 100% remote first culture (must be based in the US)

• Unlimited Flexible Time Off

• 15+ Observed Holidays

• Rest & R^Charge days (guaranteed a 3-day weekend each month)

• R^Charge (6 weeks paid sabbatical + stipend)

• 401k match 50% for up to 8% on Day 1

• Medical/Dental/Vision Benefits on Day 1

• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program

• Paid Parental Leave (16 weeks)

• Productivity Stipend & Wellness Fund

• Redox Issued MacBook

• Virtual and/or in-person Team & Company Events

• Stock Options

• Employee Referral Bonus Program

About Redox - Take a look here: https://youtu.be/4OjENXR6UXA

What We Do

Healthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox’s cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.

This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.

Other Stuff About Us

Redox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.

Successful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S.

Thank you for your interest in Redox!

#LI-TA1

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.

Opportunity & Impact

We are seeking a Customer Success Director, Provider Networks to build a relationship function that does not exist at Redox today: dedicated coverage of the provider systems (hospitals and health systems) connected to our network. Redox largely sells to companies that resell our infrastructure to their own customers — we have strong coverage against those direct customers, but none against our customer’s customer, the provider systems actually running on our network.

This is a high-ownership, high-ambiguity IC role. You will define how Redox engages provider systems from the ground up: who to prioritize, how to build trust with hospital IT and integration teams, and how to turn relationships into referenceability, faster customer introductions, and eventually a path to direct commercial relationships with providers themselves.

You will start with a deliberately narrowed patch, our top 25 health systems and/or all Epic-based customers on the network. Success means providers stay engaged, informed of new Redox capabilities, and willing to serve as references or fast-pass introductions for Redox customers selling into them. If the pilot proves out, this role is the foundation for a full team, with a leader hired to scale it.

We’re a fully remote team within the U.S. that operates with radical transparency and a strong bias toward ownership.

Impact on Team:

We make room for everyone to be heard, regardless of level. We work openly, normalize not knowing things, and treat learning out loud as a feature, not a liability. In this role, you’ll be expected to bring your real perspective on what’s working and what isn’t as you build this function, and to commit fully once a direction is set.

We default to public Slack channels over DMs, document our thinking in writing, and work async whenever possible. There is no existing playbook for this role, you will be building the outreach cadence, prioritization approach, and relationship-tracking process as you go, and bringing recommendations to the table rather than waiting for direction.

We own the relationships we build, not just the introductions on this quarter’s list. You’ll have latitude to define scope, prioritize your own patch, and see the work through from first outreach to a validated, referenceable relationship. We measure ourselves by the value we deliver - engagement, referenceability, and leads - not the process we follow.

Job Responsibilities:

• Own and maintain relationships with an initial patch of provider systems on the Redox network, starting with the top 25 health systems and/or all Epic-based customers.

• Serve as the primary point of contact for assigned provider systems, engaging largely with hospital IT and integration teams who manage the Redox connection day to day.

• Build and track referenceability across your patch, keeping provider systems informed of new Redox features and capabilities, and willing to serve as references for Redox customers.

• Generate fast-pass introductions: when an existing Redox customer wants to sell into a provider system you manage, use the relationship to accelerate that connection.

• Identify and surface signal for direct commercial relationships between Redox and provider systems over time.

• Define and refine the initial outreach cadence and relationship-management process for this function, since no established playbook exists today.

• Track and report on engagement, referenceability status, and lead signal across your patch to validate ROI during the initial 6-month pilot.

• Partner cross-functionally with Customer Success, Sales, and Product to translate provider relationships into stronger network stickiness and customer outcomes.

Required Skills & Experience:

• Proven experience in Customer Success, Account Management, or Provider/Client Relations within health tech, healthcare interoperability, or health data companies.

• Direct experience engaging hospital or health system IT and integration stakeholders, not solely commercial or clinical buyers.

• Comfort operating with high ambiguity and no established playbook, you will be building this function, not executing an existing one.

• Working knowledge of the health data exchange ecosystem, including HIPAA-relevant considerations around health data sharing and network participation.

• Strong track record of building trust-based relationships with technical and operational stakeholders at hospitals and health systems.

• Ability to manage and prioritize a large book of relationships (dozens to hundreds of provider systems) autonomously, without a supporting team.

• Excellent written and verbal communication skills, with the ability to report clearly on engagement, referenceability, and pipeline signal.

• Proficiency with modern customer success and CRM tooling; hands-on experience with platforms such as Vitally (or comparable CS platforms), Salesforce, Zendesk, Gong, and workflow automation tools (e.g., Zapier) strongly preferred.

• Comfortable operating in a remote, asynchronous organizational culture.

• Strong AI proficiency strongly preferred; comfortable using AI tools (e.g., Claude) to accelerate account research, call prep, follow-up drafting, and reporting across a large book of relationships.

Who you’ll be engaging with:

• Top 25 health systems by connection depth on the Redox network.

• Epic-based provider organizations connected to Redox.

• Hospital IT, integration, and interoperability teams managing the Redox relationship day to day.

Nice to have in your background:

• Familiarity with health data exchange frameworks and standards (e.g., Carequality, TEFCA, HL7/FHIR).

• Experience building a net-new function or team within a growth-stage company.

• Familiarity with CRM or Customer Success tooling for relationship and pipeline tracking.

$185,000 - $205,000 a year

Compensation: The base salary range for this position is expected to be $185,000 to $205,000 per year base, plus variable component.

*The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment.

Please note that the compensation details listed above reflect the base salary only, and do not include incentive pay, equity, or benefits. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following:

Benefits & Perks

• 100% remote first culture (must be based in the US)

• Unlimited Flexible Time Off

• 15+ Observed Holidays

• Rest & R^Charge days (guaranteed a 3-day weekend each month)

• R^Charge (6 weeks paid sabbatical + stipend)

• 401k match 50% for up to 8% on Day 1

• Medical/Dental/Vision Benefits on Day 1

• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program

• Paid Parental Leave (16 weeks)

• Productivity Stipend & Wellness Fund

• Redox Issued MacBook

• Virtual and/or in-person Team & Company Events

• Stock Options

• Employee Referral Bonus Program

About Redox - Take a look here: https://youtu.be/4OjENXR6UXA

What We Do

Healthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox’s cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.

This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.

Other Stuff About Us

Redox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.

Successful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S.

Thank you for your interest in Redox!

#LI-TA1

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At Dscout, we’re building the most flexible and powerful UX research platform on the market—trusted by the world’s top brands in finance (JP Morgan Chase, Intuit, Charles Schwab, PayPal), healthcare...

What Makes Cloudbeds UniqueAt Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties...

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we’re now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!

Location: Must be located in São Paulo, Brazil.

Minimum qualifications

• Native Brazilian speaker with excellent command of English, both spoken and written.
• Must be comfortable working 10am to 7pm BRT.
• 1+ years of experience managing external technical support teams in a SaaS environment while serving as the hands-on, ultimate escalation anchor.
• 5+ years of hands-on experience deploying and maintaining AWS, Azure, or GCP infrastructure.
• Direct experience configuring and troubleshooting Kubernetes clusters and virtualized environments.

Preferred qualifications

• Track record of writing scripts or building tools using AI APIs to automate operational workflows.
• Practical experience managing hybrid-cloud identity, security protocols, and monitoring/logging pipelines.

About the job

As a Solutions Support Engineer Manager, you will be a part of a global team responsible for providing an outstanding technical support experience. In this role, you will manage a technical team of highly skilled engineers and help enable them solve technical problems for customers with a mix of debugging, networking, system administration, and updating documentation. You are expected to be an AI-first leader, not only familiar with AI but actively using and building with it to scale our support offering. You will lead by example, using tools like Claude Code to build out advanced support models and internal tools.

Responsibilities

• Manage, develop, coach and mentor a team of Technical Support Engineers, who are responsible for technical customer support experience within the Wiz product.
• Act as the owner for your team’s accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports.
• Ensure successful training and onboarding of new hires.
• Guide the team through technical-training and additional learning and development needs.
• Drive projects or initiatives to improve team productivity, process or procedure.
• Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary.
• Identify cases that require escalation (either technically or strategically).
• Create, maintain, and coordinate incident management requests to product or engineering.
• Design and implement solutions that scale the support offering through automations.
• Coordinate with Customer Success Managers to address any technical issues impacting a customer’s success.
• Create technical articles or knowledge base (e.g., edit or create news/ knowledge-based articles) that is internal or customer-facing for a better customer support experience.
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.

Please submit your resume in English - we can only consider applications submitted in this language.

Applicants must have the legal right to work in the country where the position is based, without the need forvisa sponsorship.This role does not offervisasponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz’s Privacy Policy.

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy...

Our Mission:

6sense’s mission is to multiply what matters: growth, retention, and efficiency.  We envision a future where companies, teams and people reach their full potential.

Our People:

People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging.  Every 6sensor plays a part in defining the future of our industry-leading technology.  6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers.  We want 6sense to be the best chapter of your career.

The Role

As a Manager, Customer Success, you will lead a team of approximately 7-8 Customer Success Managers responsible for a combined portfolio of Upmarket customers with annual contract values ranging from $100K to $500K and representing approximately $15M-$20M in ARR.

You will be responsible for driving customer retention, adoption, customer value realization, and operational excellence across your team’s portfolio while developing and coaching a high-performing team of Customer Success Managers. This role requires a strong people leader who can balance business performance, talent development, forecasting discipline, and customer outcomes.

Success in this role requires the ability to develop top talent, create accountability, establish operational rigor, and partner cross-functionally to ensure customers realize measurable business value from their investment in 6sense.

You will work closely with Sales, Professional Services, Support, Product, Marketing, and Revenue Operations to help customers achieve their goals while contributing to the continued growth and scale of the Customer Success organization.

What You’ll Do

Lead and Develop a High-Performing Team

• Lead, coach, and develop a team of approximately 7-8 Customer Success Managers supporting Upmarket customers.
• Create a culture of accountability, customer-centricity, collaboration, and continuous improvement.
• Conduct regular coaching sessions, performance reviews, talent assessments, and career development conversations.
• Establish clear expectations and operating rhythms that drive consistent execution and customer outcomes.
• Recruit, onboard, and develop Customer Success talent while supporting succession planning across the organization.
• Inspire and motivate a team that consistently delivers exceptional customer experiences and business results.

Drive Customer Success Outcomes

• Lead a team responsible for customers with annual contract values between $100K and $500K and a combined portfolio of approximately $15M-$20M in ARR.
• Drive strong Gross Revenue Retention (GRR), customer adoption, customer satisfaction, and value realization across the portfolio.
• Coach Customer Success Managers on account strategy, executive stakeholder engagement, success planning, renewal strategy, risk mitigation, and value delivery, ensuring they understand and own the renewal process.
• Ensure Customer Success Managers proactively identify customer risks and execute strategies to improve retention outcomes.
• Partner with Sales leadership to align on customer health, growth opportunities, and strategic account planning.
• Drive a high level of customer engagement and executive alignment across key accounts.

Drive Operational Excellence

• Own portfolio forecasting processes, renewal inspections, customer health reviews, and risk management practices.
• Ensure consistent execution of success plans, Executive Business Reviews (EBRs), account reviews, and customer engagement standards.
• Use data and analytics to identify trends, improve performance, and drive informed decision-making.
• Drive adoption of Customer Success processes, tools, and best practices across the team.
• Champion initiatives that improve efficiency, scalability, forecast accuracy, and customer outcomes.

Partner Across the Business

• Collaborate closely with Sales, Product, Professional Services, Support, Marketing, and RevOps to deliver a world-class customer experience.
• Act as a voice of the customer and advocate for customer needs across the organization.
• Support strategic initiatives focused on customer retention, product adoption, operational scale, and customer value realization.
• Help shape the future of Customer Success programs, processes, and operating models as the business continues to grow.

What We’re Looking For

• 5+ years of people leadership experience leading customer-facing teams within a SaaS organization.
• 8+ years of experience in Customer Success, Account Management, Professional Services, Consulting, or other customer-facing roles.
• Proven track record of building, developing, and retaining high-performing teams.
• Experience leading teams responsible for customer retention, adoption, and customer outcomes.
• Strong understanding of SaaS business models and key metrics, including GRR, churn, forecasting, customer health, and product adoption.
• Experience coaching teams on executive engagement, account strategy, value realization, and risk management.
• Excellent communication, coaching, and leadership skills.
• Demonstrated ability to drive operational rigor and accountability through data-driven management practices.
• Strong analytical and problem-solving skills with the ability to translate data into action.
• Comfortable leveraging AI-powered tools and workflows to improve team productivity, customer insights, coaching effectiveness, and operational scale.
• Ability to thrive in a fast-paced, high-growth environment.
• Ability to travel up to 25% for customer meetings, team events, and company programs.

Preferred Qualifications

• Experience leading Customer Success teams supporting enterprise or upmarket SaaS customers.
• Experience managing teams responsible for portfolios between $15M and $20M in ARR.
• Experience within MarTech, AdTech, SalesTech, Revenue Technology, or related B2B SaaS industries.
• Familiarity with Salesforce, Gainsight, Clari, Gong, and other customer success technologies.
• Experience helping scale Customer Success organizations, teams, and operating models.

Why 6sense

At 6sense, you’ll have the opportunity to lead a talented team, influence the future of Customer Success, and directly impact customer retention and business outcomes across a diverse portfolio of Upmarket customers.

You’ll work alongside some of the industry’s most innovative leaders while helping customers transform how they identify, engage, and convert buyers. You’ll have the autonomy to make an impact, the support of a world-class leadership team, and the opportunity to grow your career while developing the next generation of Customer Success talent.

If you’re passionate about building great teams, creating exceptional customer outcomes, and helping scale a world-class Customer Success organization, we’d love to hear from you.

Base Salary Range: $113,400-150,100. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote

Notice of Collection and Use of Personal Information for California Residents: California Recruitment Privacy Notice and Policy

Our Benefits:

Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices.

We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.

Equal Opportunity Employer:

6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com.

We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to jobs@6sense.com

Our Mission:

6sense’s mission is to multiply what matters: growth, retention, and efficiency.  We envision a future where companies, teams and people reach their full potential.

Our People:

People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging.  Every 6sensor plays a part in defining the future of our industry-leading technology.  6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers.  We want 6sense to be the best chapter of your career.

The Role

As a Manager, Customer Success, you will lead a team of approximately 7-8 Customer Success Managers responsible for a combined portfolio of Upmarket customers with annual contract values ranging from $100K to $500K and representing approximately $15M-$20M in ARR.

You will be responsible for driving customer retention, adoption, customer value realization, and operational excellence across your team’s portfolio while developing and coaching a high-performing team of Customer Success Managers. This role requires a strong people leader who can balance business performance, talent development, forecasting discipline, and customer outcomes.

Success in this role requires the ability to develop top talent, create accountability, establish operational rigor, and partner cross-functionally to ensure customers realize measurable business value from their investment in 6sense.

You will work closely with Sales, Professional Services, Support, Product, Marketing, and Revenue Operations to help customers achieve their goals while contributing to the continued growth and scale of the Customer Success organization.

What You’ll Do

Lead and Develop a High-Performing Team

• Lead, coach, and develop a team of approximately 7-8 Customer Success Managers supporting Upmarket customers.
• Create a culture of accountability, customer-centricity, collaboration, and continuous improvement.
• Conduct regular coaching sessions, performance reviews, talent assessments, and career development conversations.
• Establish clear expectations and operating rhythms that drive consistent execution and customer outcomes.
• Recruit, onboard, and develop Customer Success talent while supporting succession planning across the organization.
• Inspire and motivate a team that consistently delivers exceptional customer experiences and business results.

Drive Customer Success Outcomes

• Lead a team responsible for customers with annual contract values between $100K and $500K and a combined portfolio of approximately $15M-$20M in ARR.
• Drive strong Gross Revenue Retention (GRR), customer adoption, customer satisfaction, and value realization across the portfolio.
• Coach Customer Success Managers on account strategy, executive stakeholder engagement, success planning, renewal strategy, risk mitigation, and value delivery, ensuring they understand and own the renewal process.
• Ensure Customer Success Managers proactively identify customer risks and execute strategies to improve retention outcomes.
• Partner with Sales leadership to align on customer health, growth opportunities, and strategic account planning.
• Drive a high level of customer engagement and executive alignment across key accounts.

Drive Operational Excellence

• Own portfolio forecasting processes, renewal inspections, customer health reviews, and risk management practices.
• Ensure consistent execution of success plans, Executive Business Reviews (EBRs), account reviews, and customer engagement standards.
• Use data and analytics to identify trends, improve performance, and drive informed decision-making.
• Drive adoption of Customer Success processes, tools, and best practices across the team.
• Champion initiatives that improve efficiency, scalability, forecast accuracy, and customer outcomes.

Partner Across the Business

• Collaborate closely with Sales, Product, Professional Services, Support, Marketing, and RevOps to deliver a world-class customer experience.
• Act as a voice of the customer and advocate for customer needs across the organization.
• Support strategic initiatives focused on customer retention, product adoption, operational scale, and customer value realization.
• Help shape the future of Customer Success programs, processes, and operating models as the business continues to grow.

What We’re Looking For

• 5+ years of people leadership experience leading customer-facing teams within a SaaS organization.
• 8+ years of experience in Customer Success, Account Management, Professional Services, Consulting, or other customer-facing roles.
• Proven track record of building, developing, and retaining high-performing teams.
• Experience leading teams responsible for customer retention, adoption, and customer outcomes.
• Strong understanding of SaaS business models and key metrics, including GRR, churn, forecasting, customer health, and product adoption.
• Experience coaching teams on executive engagement, account strategy, value realization, and risk management.
• Excellent communication, coaching, and leadership skills.
• Demonstrated ability to drive operational rigor and accountability through data-driven management practices.
• Strong analytical and problem-solving skills with the ability to translate data into action.
• Comfortable leveraging AI-powered tools and workflows to improve team productivity, customer insights, coaching effectiveness, and operational scale.
• Ability to thrive in a fast-paced, high-growth environment.
• Ability to travel up to 25% for customer meetings, team events, and company programs.

Preferred Qualifications

• Experience leading Customer Success teams supporting enterprise or upmarket SaaS customers.
• Experience managing teams responsible for portfolios between $15M and $20M in ARR.
• Experience within MarTech, AdTech, SalesTech, Revenue Technology, or related B2B SaaS industries.
• Familiarity with Salesforce, Gainsight, Clari, Gong, and other customer success technologies.
• Experience helping scale Customer Success organizations, teams, and operating models.

Why 6sense

At 6sense, you’ll have the opportunity to lead a talented team, influence the future of Customer Success, and directly impact customer retention and business outcomes across a diverse portfolio of Upmarket customers.

You’ll work alongside some of the industry’s most innovative leaders while helping customers transform how they identify, engage, and convert buyers. You’ll have the autonomy to make an impact, the support of a world-class leadership team, and the opportunity to grow your career while developing the next generation of Customer Success talent.

If you’re passionate about building great teams, creating exceptional customer outcomes, and helping scale a world-class Customer Success organization, we’d love to hear from you.

Base Salary Range: $113,400-150,100. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote

Notice of Collection and Use of Personal Information for California Residents: California Recruitment Privacy Notice and Policy

Our Benefits:

Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices.

We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.

Equal Opportunity Employer:

6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com.

We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to jobs@6sense.com

What is PerfectServe?

PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue.

PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians.

Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach:

1. In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader.
2. PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years.

At PerfectServe, you’ll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don’t have to be in product to make in impact — everybody at PerfectServe contributes to important work that moves the business forward.

If you’re looking for a well-established, tech-forward company full of smart people doing meaningful work, you’ve found the right place!

The Technical Lead supports a portfolio of customers and provides technical expertise to account teams and clients, driving optimization, adoption, and ensuring service excellence. This role delivers tactical day-to-day support, manages escalated issues, and oversees complex configuration changes for all business segments.

What You Will Do

• Provide tactical day-to-day technical support to operational contacts.

• Understand clinical workflows and apply PerfectServe solutions to improve them.

• Partner with customer contacts to enhance adoption, train on self-administration best practices, and optimize account configurations.

• Utilize Zendesk to ensure accurate and timely resolution of service requests in collaboration with the Support Center.

• Manage, resolve and document complex and escalated requests and configuration changes.

• Prepare and analyze reports for business reviews, utilizing custom reporting and analytics tools.

• Contribute to product, process, and best practice documentation.

• Provide tier-three technical support and collaborate on product feedback and enhancement requests.

• Investigate and thoroughly document reported technical client concerns

What You Will Bring

• Strong technical expertise and ability to apply PerfectServe solutions in complex environments.

• Ability to manage multiple tasks and resolve technical issues under pressure.

• Excellent relationship-building, written, and verbal communication skills.

• Exceptional customer service mindset with a commitment to exceeding expectations.

• Adaptability, strong work ethic, and motivation to grow professionally.

Essential Qualifications

• Bachelor’s degree or equivalent experience.

• 1+ years experience with PerfectServe implementation or support preferred.

• 2+ years experience supporting SaaS customers or troubleshooting technical workflows.

• Healthcare or clinical workflow experience preferred.

• Proficiency in reporting tools (e.g., Looker) is a plus.

• Ability to travel occasionally (less than 10%).

Why Join PerfectServe?

At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.

We offer a salary range of $50,000 - $55,000 USD per year, with compensation tailored to your background, strengths, and potential to grow within the team. The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support.We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.

Benefits:

• Remote first work environment
• Health, Dental, Vision, Life and Disability Insurance options available day one.
• 401K - with match and immediately vested.
• 17 company holidays, 2 floating holidays plus competitive paid time off policy
• Internal Advancement Opportunities

PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world’s most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity...