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LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Everyperson is unique, and our technology makes it possible for companies, including leading brands like HSBC,...

Headquarters: Remote, US

Description

Keeper is hiring a passionate B2B Customer Support Representative to contribute knowledge and expertise to our B2B Support team. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally.  Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing best-in-class technical support to Keeper customers.

About Keeper

Keeper Security is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.

About the Job

As a B2B Customer Support Representative with Keeper, you will handle client requests and feedback via phone and email through Salesforce (including technical troubleshooting and real time assistance). The Customer Support Representative will be a highly organized go-getter and problem-solver who seeks to enhance our customer experience by delivering accurate, quick and professional assistance.

Responsibilities

• Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns
• Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies
• Know when to escalate more in-depth issues to the Tier 2 team
• Provide excellent B2B customer service and top notch support
• Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them

Requirements

• 1+ years of experience in a business to business (B2B) technical support role
• Experience with Google Docs and MS-office tools
• Excellent communication and presentation skills, both written and verbal
• Ability to work independently and as part of a team in a fast-paced, high-growth environment
• Proven history of maintaining a high level of professionalism with clients

Preferred

• Bachelor's degree
• Salesforce experience
• ServiceNow experience
• Technical proficiency with smartphones, tablets and computers

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401k (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Non-Exempt

#LI-Remote

 

Keeper Candidate Privacy Notice

This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).

1. Data We Collect

Information You provide:

• Contact details, CV/resume, cover letter
• Employment history, qualifications, work eligibility
• Application responses and uploaded documents

Information We generate:

• Interview notes, assessments, communications
• Scheduling information

Information From Others:

• Recruiter/referral information who submit your profile
• References (with your consent, before final offer)
• Public professional profiles
• Background verification (post offer)

Voluntary Diversity and Equal Opportunity Information

• We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements

2. How We Use Your Data

• Assess your application and suitability
• Manage interviews and recruitment workflow
• Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
• Comply with employment law obligations

3. Legal Basis

• Legitimate Interests (recruitment management, security and integrity of the hiring process)
• Contracting steps (for progressed candidates)
• Legal and regulatory compliance obligations; explicit consent where required

4. Who We Share Information With

Internal:

• HR, hiring managers, interviewers*, IT support for system administration

*Note - diversity and equal opportunity data is not shared with hiring managers.

Third Parties:

Service providers who assist with:

• Applicant tracking, recruitment systems and assessment providers
• Background verification vendors (post offer)
• Recruitment agencies (where applicable)
• Tools to support communication, collaboration and to securely store your data

Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.

5. International Transfers

Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.

6. Security

We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.

7. Retention

We keep your data for 24 months from your last application activity, then delete or anonymize it.

Exceptions:

• You opt into our talent database for further retention by providing consent (extended retention)
• You're hired (transfers to employee records)

8. Your Rights

You have the following rights and can contact us at the email below to exercise them:

• Access, correct, or delete your data, subject to applicable law and retention requirements
• Object to or restrict processing
• Withdraw consent (where applicable)
• Request data portability
• Lodge a complaint with your data protection authority

If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. 

When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.

9. Automated Decisions

Keeper does not make hiring decisions using solely automated processing.

10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com

 

To apply: https://weworkremotely.com/remote-jobs/keeper-security-b2b-customer-support-representative

Company Description

Today, Assystem is among the top three independent nuclear engineering firms worldwide. With over 60 years of experience in highly regulated sectors, the group supports public and industrial stakeholders in the execution of complex and strategic infrastructure projects, subject to high safety and security requirements.

Assystem mobilizes 8,000 experts in 13 countries and intervenes across the entire project lifecycle, in engineering, project management and digital solutions.

Job Description

🔐 Security Assistant

Reporting to the Personnel Security Manager, the Security Assistant will support the company’s Personnel Security activities, with a focus on security vetting, aftercare and security compliance.

📍 Location: Bolton

🏢 Working pattern: Hybrid – 2–3 days per week in the office

🔹 Key Responsibilities

🛡️ Process vetting applications for staff and contractors, providing guidance on all types of vetting.

🔄 Monitor security clearances and ensure renewals are completed promptly.

📋 Communicate changes to vetting policies and procedures.

🤝 Liaise with external agencies and verify internal and external clearances.

🔎 Conduct thorough checks and maintain effective Personnel Security controls.

💬 Act as the main contact for vetting and security enquiries, handling information sensitively and in line with data protection requirements.

🚨 Support security incident reporting, follow-up actions and lessons learned.

📁 Provide security support for key projects.

🎫 Manage site-specific security responsibilities, including issuing site passes.

📢 Support the wider Security Department with general security activities, communications and awareness campaigns.

Qualifications

🎓 Essential Experience & Qualifications

💻 Experienced user of Microsoft Office, particularly Word and Excel

⭐ Desirable Experience

🛡️ Previous experience in a similar security role

🎓 DISA Training

👤 Person Specification

⏰ Reliable and dependable

🚀 Self-motivated and proactive

🤝 Honest and trustworthy

📋 Well organised

🎯 Able to meet deadlines and prioritise workload

🔎 Methodical and accurate

🔐 Able to gain and maintain the appropriate security clearance

Additional Information

Due to the nature of work to be undertaken applicants will be required to meet certain residency criteria in order to attain a minimum level of UK security clearance if not already security cleared to a minimum SC level.

NOTICE TO CANDIDATES ON RECRUITMENT FRAUD - We are committed to safeguarding candidates from fraudulent activity associated with our recruitment process. Please note that we will never offer specialist CV writing services, request payment or ask for sensitive personal information during the recruitment process.

We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter !. Bring your unique contributions and help us shape the future.

The Solutions Marketing Associate helps Sales create more quality client conversations while delivering fast, polished support for everyday opportunities.

Position Purpose: Observe preceptors and participate in various projects to learn and develop skills related to the Managed Care industry.

Gana dinero grabando actividades de tu vida diariaBuscamos personas para grabar actividades cotidianas desde una perspectiva en primera persona utilizando una aplicación móvil.

Please submit your resume in English and indicate your level of English proficiency.

About the jobMercor connects elite creative and technical talent with leading AI research labs.

Gana dinero grabando actividades de tu vida diariaBuscamos personas para grabar actividades cotidianas desde una perspectiva en primera persona utilizando una aplicación móvil.

Gana dinero grabando actividades de tu vida diariaBuscamos personas para grabar actividades cotidianas desde una perspectiva en primera persona utilizando una aplicación móvil.

Associate Data Analyst

Location: Remote

Clearance Level: Active Secret

Overview

Rackner is seeking an Associate Data Analyst to support the development, modernization, and maintenance of enterprise analytics and business intelligence solutions using Power BI and governed data sources within the Microsoft Fabric environment.

The Associate Data Analyst will develop dashboards, reports, semantic models, and data visualizations supporting education, workforce, financial, procurement, and operational analytics. This role will work with senior analysts, data engineers, governance teams, and Government stakeholders to translate reporting needs into reliable and user-friendly analytics products.

The Associate Data Analyst will also support dashboard migration, requirements gathering, documentation, training materials, and self-service analytics initiatives.

Responsibilities

• Develop dashboards, reports, and data visualizations using Microsoft Power BI
• Build analytics products using governed data sources from the Microsoft Fabric Lakehouse
• Build and maintain semantic models supporting standardized enterprise reporting
• Develop calculated measures, KPIs, and reusable analytical logic using DAX
• Use Power Query to prepare, transform, and validate data for analytics products
• Support implementation and maintenance of row-level security and workspace access controls
• Assist with dashboard and report migration from legacy environments to the modernized analytics platform
• Validate migrated dashboards to ensure data accuracy, functionality, and alignment with user requirements
• Develop and maintain analytics products supporting areas such as:
  • Student outcomes and performance
  • Assessment analytics
  • Enrollment and demographic trends
  • HR and workforce analytics
  • Financial reporting
  • Procurement and acquisition analysis
  • Operational and administrative reporting
• Perform data analysis, validation, and reconciliation to identify inconsistencies or reporting issues
• Support development and maintenance of KPI frameworks and standardized reporting definitions
• Assist with self-service analytics enablement for business and operational users
• Support evaluation of Copilot-assisted analytics and other AI-enabled business intelligence capabilities
• Participate in requirements gathering sessions with Government and business stakeholders
• Document current-state reporting processes, data needs, and analytical requirements
• Translate stakeholder needs into analytics use cases, process flows, functional requirements, and acceptance criteria
• Support user acceptance testing and validation of dashboards and reporting products
• Develop user documentation, quick-reference guides, training materials, and other supporting documentation
• Assist with analytics demonstrations, training sessions, and user adoption activities
• Collaborate with Senior Data Analysts, Data Engineers, Data Governance Specialists, and source-system owners to resolve reporting and data issues
• Support troubleshooting of dashboard, semantic model, data quality, and access-control issues
• Maintain documentation for reports, data sources, business logic, KPIs, and analytics processes
• Follow established analytics, governance, visualization, and data quality standards

Qualifications

• Experience with Microsoft Power BI
• Experience developing dashboards, reports, and data visualizations
• Working knowledge of DAX and calculated measures
• Experience with Power Query or comparable data transformation tools
• SQL proficiency for querying, validating, and analyzing data
• Experience developing reports for diverse technical and non-technical user audiences
• Understanding of data visualization and dashboard design principles
• Ability to analyze data and identify trends, inconsistencies, and reporting issues
• Experience gathering or documenting business and reporting requirements
• Strong organizational, analytical, communication, and documentation skills
• Ability to work collaboratively with technical teams and business stakeholders
• Active Secret clearance

Preferred Qualifications

• Experience with Microsoft Fabric
• Experience working with Fabric Lakehouse data sources
• Experience building or maintaining Power BI semantic models
• Familiarity with row-level security and Power BI workspace permissions
• Experience supporting dashboard migrations or reporting modernization initiatives
• Familiarity with education data, student information systems, or education analytics
• Familiarity with federal reporting requirements or Government data environments
• Experience with student outcomes, assessment, enrollment, HR, financial, or procurement analytics
• Familiarity with self-service analytics concepts
• Exposure to Copilot-assisted analytics or other AI-enabled business intelligence tools
• Experience developing user guides, training materials, or analytics documentation

About Rackner

Rackner is a software consultancy focused on building mission-critical systems for the U.S. government. Our teams work across cloud platforms, DevSecOps, AI/ML, distributed systems, and modern software engineering initiatives supporting federal agencies and national security missions. Rackner engineers and technical teams collaborate closely with leadership, program teams, and mission stakeholders to design, demonstrate, and improve software systems that address complex operational challenges.

Benefits & Perks

At Rackner, we believe that when our people grow, our company grows with them, and we are committed to supporting their growth, development and success. We are proud to offer a creative and forward-thinking environment that includes:

• Company-supported certifications aligned to current and future program work,

including cloud, Kubernetes, DevSecOps, security, AI/ML, project management, and

related technical areas

• Clear advancement tracks and future leadership opportunities

• 401(k) with 100% match up to 6%

• Comprehensive medical, dental, vision, life, and disability coverage

• Generous PTO and paid holidays

• Home-office equipment plan and remote work support

• Fitness and wellness reimbursement

• Weekly pay schedule and modern perks, including team events

Equal Opportunity

Rackner is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Associate Training & Communications Specialist

Location: Remote

Clearance Level: Active Secret

Overview

Rackner is seeking an Associate Training & Communications Specialist to support the design, development, delivery, and maintenance of training and communications products for enterprise data, analytics, governance, and artificial intelligence initiatives.

The Associate Training & Communications Specialist will develop engaging learning experiences for adult professional audiences using e-learning, multimedia, written, and instructor-led formats. This role will help translate technical concepts into accessible training and communications materials that enable users to effectively adopt new data, analytics, and AI capabilities.

The specialist will also support learning management systems, SharePoint content publishing, stakeholder engagement, training pilots, and lifecycle management of training products.

Responsibilities

• Design and develop training content supporting data literacy, AI literacy, analytics, governance, and related modernization initiatives
• Develop competency-based learning experiences aligned with defined learning objectives and audience needs
• Apply adult learning principles and andragogical best practices when designing instructional content
• Create training products across multiple delivery formats, including:
  • Interactive e-learning modules
  • Written articles and reference materials
  • Voice-over slide presentations
  • Short-form instructional videos
  • Instructor-led training materials
  • Interactive exercises and knowledge checks
• Develop multimedia and interactive content that makes technical concepts accessible to diverse professional audiences
• Create assessments and other instruments to measure learner understanding and competency
• Develop facilitator guides, instructor materials, and supporting resources that enable Government staff and Educational Technologists to independently deliver training
• Develop user guides, job aids, quick-reference guides, FAQs, and other performance-support materials
• Support development of data literacy and AI literacy resources for enterprise users
• Produce stakeholder engagement materials and communications products supporting data and technology initiatives
• Develop communications materials supporting adoption of:
  • Data governance processes and policies
  • Analytics modernization
  • Data literacy initiatives
  • AI and automation capabilities
  • New data platforms and analytical products
• Translate technical and program information into clear, concise content appropriate for non-technical audiences
• Support communications planning and stakeholder outreach across modernization workstreams
• Support learning management system administration, course organization, publishing, and maintenance
• Publish and maintain training and communications content within Government SharePoint environments
• Maintain organized libraries of training materials, source files, templates, and supporting resources
• Support the lifecycle management of the training portfolio, including version control, updates, retirement, and replacement of learning products
• Pilot training modules with representative users before final delivery
• Collect, document, and analyze participant and stakeholder feedback
• Incorporate pilot results and feedback into revised training products
• Support training delivery, demonstrations, workshops, and other stakeholder engagement activities
• Coordinate with subject matter experts, technical teams, analysts, data engineers, AI/ML specialists, and Government stakeholders to validate training content
• Support requirements gathering to identify training needs, target audiences, learning objectives, and delivery approaches
• Ensure learning products meet accessibility, usability, and organizational standards
• Maintain editable source files and supporting documentation for training and communications products
• Produce deliverables in formats that enable Government personnel to maintain, modify, and reuse materials independently
• Support knowledge transfer and transition of training products to Government personnel

Qualifications

• Experience developing training, instructional content, or e-learning products for adult professional audiences
• Experience with e-learning authoring tools such as Articulate Storyline, Articulate Rise, or equivalent platforms
• Demonstrated understanding of adult learning principles and andragogical instructional design
• Experience developing competency-based learning or skills-focused training
• Experience creating instructional materials across multiple formats, including written, visual, interactive, and multimedia content
• Experience developing user guides, job aids, quick-reference materials, or similar performance-support products
• Strong writing, editing, and verbal communication skills
• Ability to translate technical or complex concepts into clear content for non-technical audiences
• Experience collaborating with subject matter experts to develop and validate instructional content
• Strong organizational skills and attention to detail
• Ability to manage multiple training and communications products concurrently
• Experience incorporating stakeholder and learner feedback into revised materials
• Active Secret clearance

Preferred Qualifications

• Experience with Articulate Storyline and Articulate Rise
• Experience publishing and maintaining content within Microsoft SharePoint
• Experience with learning management systems and digital training platforms
• Familiarity with competency-based learning frameworks
• Experience developing data literacy or AI literacy training
• Experience developing training for analytics, data governance, business intelligence, AI, or technology modernization initiatives
• Experience producing short-form instructional videos or narrated training content
• Experience designing assessments, knowledge checks, or competency evaluations
• Familiarity with Power BI, Microsoft Fabric, Microsoft Power Platform, or AI-enabled Microsoft technologies
• Experience developing facilitator guides for instructor-led training
• Experience supporting communications, stakeholder engagement, or technology adoption initiatives
• Familiarity with Section 508 accessibility requirements and accessible instructional design
• Experience working within Department of Defense, federal, or education environments

About Rackner

Rackner is a software consultancy focused on building mission-critical systems for the U.S. government. Our teams work across cloud platforms, DevSecOps, AI/ML, distributed systems, and modern software engineering initiatives supporting federal agencies and national security missions. Rackner engineers and technical teams collaborate closely with leadership, program teams, and mission stakeholders to design, demonstrate, and improve software systems that address complex operational challenges.

Benefits & Perks

At Rackner, we believe that when our people grow, our company grows with them, and we are committed to supporting their growth, development and success. We are proud to offer a creative and forward-thinking environment that includes:

• Company-supported certifications aligned to current and future program work,

including cloud, Kubernetes, DevSecOps, security, AI/ML, project management, and

related technical areas

• Clear advancement tracks and future leadership opportunities

• 401(k) with 100% match up to 6%

• Comprehensive medical, dental, vision, life, and disability coverage

• Generous PTO and paid holidays

• Home-office equipment plan and remote work support

• Fitness and wellness reimbursement

• Weekly pay schedule and modern perks, including team events

Equal Opportunity

Rackner is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Associate Training & Communications Specialist

Location: Remote

Clearance Level: Active Secret

Overview

Rackner is seeking an Associate Training & Communications Specialist to support the design, development, delivery, and maintenance of training and communications products for enterprise data, analytics, governance, and artificial intelligence initiatives.

The Associate Training & Communications Specialist will develop engaging learning experiences for adult professional audiences using e-learning, multimedia, written, and instructor-led formats. This role will help translate technical concepts into accessible training and communications materials that enable users to effectively adopt new data, analytics, and AI capabilities.

The specialist will also support learning management systems, SharePoint content publishing, stakeholder engagement, training pilots, and lifecycle management of training products.

Responsibilities

• Design and develop training content supporting data literacy, AI literacy, analytics, governance, and related modernization initiatives
• Develop competency-based learning experiences aligned with defined learning objectives and audience needs
• Apply adult learning principles and andragogical best practices when designing instructional content
• Create training products across multiple delivery formats, including:
  • Interactive e-learning modules
  • Written articles and reference materials
  • Voice-over slide presentations
  • Short-form instructional videos
  • Instructor-led training materials
  • Interactive exercises and knowledge checks
• Develop multimedia and interactive content that makes technical concepts accessible to diverse professional audiences
• Create assessments and other instruments to measure learner understanding and competency
• Develop facilitator guides, instructor materials, and supporting resources that enable Government staff and Educational Technologists to independently deliver training
• Develop user guides, job aids, quick-reference guides, FAQs, and other performance-support materials
• Support development of data literacy and AI literacy resources for enterprise users
• Produce stakeholder engagement materials and communications products supporting data and technology initiatives
• Develop communications materials supporting adoption of:
  • Data governance processes and policies
  • Analytics modernization
  • Data literacy initiatives
  • AI and automation capabilities
  • New data platforms and analytical products
• Translate technical and program information into clear, concise content appropriate for non-technical audiences
• Support communications planning and stakeholder outreach across modernization workstreams
• Support learning management system administration, course organization, publishing, and maintenance
• Publish and maintain training and communications content within Government SharePoint environments
• Maintain organized libraries of training materials, source files, templates, and supporting resources
• Support the lifecycle management of the training portfolio, including version control, updates, retirement, and replacement of learning products
• Pilot training modules with representative users before final delivery
• Collect, document, and analyze participant and stakeholder feedback
• Incorporate pilot results and feedback into revised training products
• Support training delivery, demonstrations, workshops, and other stakeholder engagement activities
• Coordinate with subject matter experts, technical teams, analysts, data engineers, AI/ML specialists, and Government stakeholders to validate training content
• Support requirements gathering to identify training needs, target audiences, learning objectives, and delivery approaches
• Ensure learning products meet accessibility, usability, and organizational standards
• Maintain editable source files and supporting documentation for training and communications products
• Produce deliverables in formats that enable Government personnel to maintain, modify, and reuse materials independently
• Support knowledge transfer and transition of training products to Government personnel

Qualifications

• Experience developing training, instructional content, or e-learning products for adult professional audiences
• Experience with e-learning authoring tools such as Articulate Storyline, Articulate Rise, or equivalent platforms
• Demonstrated understanding of adult learning principles and andragogical instructional design
• Experience developing competency-based learning or skills-focused training
• Experience creating instructional materials across multiple formats, including written, visual, interactive, and multimedia content
• Experience developing user guides, job aids, quick-reference materials, or similar performance-support products
• Strong writing, editing, and verbal communication skills
• Ability to translate technical or complex concepts into clear content for non-technical audiences
• Experience collaborating with subject matter experts to develop and validate instructional content
• Strong organizational skills and attention to detail
• Ability to manage multiple training and communications products concurrently
• Experience incorporating stakeholder and learner feedback into revised materials
• Active Secret clearance

Preferred Qualifications

• Experience with Articulate Storyline and Articulate Rise
• Experience publishing and maintaining content within Microsoft SharePoint
• Experience with learning management systems and digital training platforms
• Familiarity with competency-based learning frameworks
• Experience developing data literacy or AI literacy training
• Experience developing training for analytics, data governance, business intelligence, AI, or technology modernization initiatives
• Experience producing short-form instructional videos or narrated training content
• Experience designing assessments, knowledge checks, or competency evaluations
• Familiarity with Power BI, Microsoft Fabric, Microsoft Power Platform, or AI-enabled Microsoft technologies
• Experience developing facilitator guides for instructor-led training
• Experience supporting communications, stakeholder engagement, or technology adoption initiatives
• Familiarity with Section 508 accessibility requirements and accessible instructional design
• Experience working within Department of Defense, federal, or education environments

About Rackner

Rackner is a software consultancy focused on building mission-critical systems for the U.S. government. Our teams work across cloud platforms, DevSecOps, AI/ML, distributed systems, and modern software engineering initiatives supporting federal agencies and national security missions. Rackner engineers and technical teams collaborate closely with leadership, program teams, and mission stakeholders to design, demonstrate, and improve software systems that address complex operational challenges.

Benefits & Perks

At Rackner, we believe that when our people grow, our company grows with them, and we are committed to supporting their growth, development and success. We are proud to offer a creative and forward-thinking environment that includes:

• Company-supported certifications aligned to current and future program work,

including cloud, Kubernetes, DevSecOps, security, AI/ML, project management, and

related technical areas

• Clear advancement tracks and future leadership opportunities

• 401(k) with 100% match up to 6%

• Comprehensive medical, dental, vision, life, and disability coverage

• Generous PTO and paid holidays

• Home-office equipment plan and remote work support

• Fitness and wellness reimbursement

• Weekly pay schedule and modern perks, including team events

Equal Opportunity

Rackner is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Company Description

BlueOptima provides industry-leading objective metrics in software development using its proprietary Coding Effort Analytics, enabling large organisations to deliver better software, faster and at lower cost. Founded in 2006, BlueOptima is a profitable, independent software company whose core technology was originally devised in research carried out at Cambridge University.

Headquartered in London, UK, BlueOptima operates through subsidiaries and offices across the UK, India, Mexico, the United States and Japan. Its technology is deployed by global enterprises — including Fortune 50 companies, major global banks and leading S&P constituents — to drive value from their software development activities, running complex analytics over very large source-code data sets.

BlueOptima is an Equal Opportunities employer.

Job Description

We are seeking an Associate SDET, with experience in automating tests for scalable application components, which are remotely deployed. Our distributed solution requires highly motivated and talented engineers to understand the depth of the problem and ensure its quality is maintained to a high standard.

We are looking for an individual with great attention to detail, who is genuine, committed and not only passionate about technology, but is keen to own the solution end to end and collaborate with other engineers to improve the QA process.

Your team: The Belfast team at BlueOptima caters to all current and upcoming product changes in Active MultiSite, which is our distributed version control solution. The team develops and maintains sets of automated test cases across UI and API, focusing on data-centric as well as integration test cases.

The team is responsible for making sure that manual efforts, and in turn the release cycles, are reduced by automating tests based on priority, along with integrating the test suites with CI/CD pipelines to ensure smooth delivery of features and products in an automated manner.

Responsibilities and tasks: the role will focus on, but not exclusively, the following:

Ensuring product quality:

• Work with engineering and architecture to implement the plan developed for automating test cases and ensuring adequate automation coverage
• Create and maintain of test automation (both UI and API) within CI/CD pipelines
• Ensure the expected behaviour of code prior to product releases
• Increase overall coverage of automation suite
• Curate reports for the stakeholders

Qualifications

Key Proficiencies:

• Bachelor’s degree in Computer Science, Software Engineering, IT, or a related technical discipline with projects work on automation and testing (recent graduates encouraged to apply)

• Experience writing code in an Object-Oriented language such as Java

• Experience with version control systems such as Git, Subversion

Desired Skills:

• Academic projects, internships, or practical experience involving test automation (preferably using Selenium and Java)

• Basic understanding of testing distributed systems

• Exposure to Linux administration, command-line usage, and scripting (Shell, Bash, Python)

• Knowledge of virtualization/containerization technologies (e.g., Docker)

• Familiarity with test automation frameworks such as JUnit or TestNG

Additional Information

Benefits:

• Hybrid - 3 days in office, 2 remote
• 32 days holiday including bank holidays
• 12 weeks paid maternity and paternity leave
• 4 weeks per year flexible remote working from anywhere
• Annual Leave purchase (up to 10 extra days)
• Work from Home Equipment allowance
• Pet friendly office
• Sponsored Learning Opportunities
• Cycle2work scheme
• Team Socials

Stay connected with us on LinkedIn or keep an eye on our career page for future opportunities!

Associate Data Analyst

Location: Remote

Clearance Level: Active Secret

Overview

Rackner is seeking an Associate Data Analyst to support the development, modernization, and maintenance of enterprise analytics and business intelligence solutions using Power BI and governed data sources within the Microsoft Fabric environment.

The Associate Data Analyst will develop dashboards, reports, semantic models, and data visualizations supporting education, workforce, financial, procurement, and operational analytics. This role will work with senior analysts, data engineers, governance teams, and Government stakeholders to translate reporting needs into reliable and user-friendly analytics products.

The Associate Data Analyst will also support dashboard migration, requirements gathering, documentation, training materials, and self-service analytics initiatives.

Responsibilities

• Develop dashboards, reports, and data visualizations using Microsoft Power BI
• Build analytics products using governed data sources from the Microsoft Fabric Lakehouse
• Build and maintain semantic models supporting standardized enterprise reporting
• Develop calculated measures, KPIs, and reusable analytical logic using DAX
• Use Power Query to prepare, transform, and validate data for analytics products
• Support implementation and maintenance of row-level security and workspace access controls
• Assist with dashboard and report migration from legacy environments to the modernized analytics platform
• Validate migrated dashboards to ensure data accuracy, functionality, and alignment with user requirements
• Develop and maintain analytics products supporting areas such as:
  • Student outcomes and performance
  • Assessment analytics
  • Enrollment and demographic trends
  • HR and workforce analytics
  • Financial reporting
  • Procurement and acquisition analysis
  • Operational and administrative reporting
• Perform data analysis, validation, and reconciliation to identify inconsistencies or reporting issues
• Support development and maintenance of KPI frameworks and standardized reporting definitions
• Assist with self-service analytics enablement for business and operational users
• Support evaluation of Copilot-assisted analytics and other AI-enabled business intelligence capabilities
• Participate in requirements gathering sessions with Government and business stakeholders
• Document current-state reporting processes, data needs, and analytical requirements
• Translate stakeholder needs into analytics use cases, process flows, functional requirements, and acceptance criteria
• Support user acceptance testing and validation of dashboards and reporting products
• Develop user documentation, quick-reference guides, training materials, and other supporting documentation
• Assist with analytics demonstrations, training sessions, and user adoption activities
• Collaborate with Senior Data Analysts, Data Engineers, Data Governance Specialists, and source-system owners to resolve reporting and data issues
• Support troubleshooting of dashboard, semantic model, data quality, and access-control issues
• Maintain documentation for reports, data sources, business logic, KPIs, and analytics processes
• Follow established analytics, governance, visualization, and data quality standards

Qualifications

• Experience with Microsoft Power BI
• Experience developing dashboards, reports, and data visualizations
• Working knowledge of DAX and calculated measures
• Experience with Power Query or comparable data transformation tools
• SQL proficiency for querying, validating, and analyzing data
• Experience developing reports for diverse technical and non-technical user audiences
• Understanding of data visualization and dashboard design principles
• Ability to analyze data and identify trends, inconsistencies, and reporting issues
• Experience gathering or documenting business and reporting requirements
• Strong organizational, analytical, communication, and documentation skills
• Ability to work collaboratively with technical teams and business stakeholders
• Active Secret clearance

Preferred Qualifications

• Experience with Microsoft Fabric
• Experience working with Fabric Lakehouse data sources
• Experience building or maintaining Power BI semantic models
• Familiarity with row-level security and Power BI workspace permissions
• Experience supporting dashboard migrations or reporting modernization initiatives
• Familiarity with education data, student information systems, or education analytics
• Familiarity with federal reporting requirements or Government data environments
• Experience with student outcomes, assessment, enrollment, HR, financial, or procurement analytics
• Familiarity with self-service analytics concepts
• Exposure to Copilot-assisted analytics or other AI-enabled business intelligence tools
• Experience developing user guides, training materials, or analytics documentation

About Rackner

Rackner is a software consultancy focused on building mission-critical systems for the U.S. government. Our teams work across cloud platforms, DevSecOps, AI/ML, distributed systems, and modern software engineering initiatives supporting federal agencies and national security missions. Rackner engineers and technical teams collaborate closely with leadership, program teams, and mission stakeholders to design, demonstrate, and improve software systems that address complex operational challenges.

Benefits & Perks

At Rackner, we believe that when our people grow, our company grows with them, and we are committed to supporting their growth, development and success. We are proud to offer a creative and forward-thinking environment that includes:

• Company-supported certifications aligned to current and future program work,

including cloud, Kubernetes, DevSecOps, security, AI/ML, project management, and

related technical areas

• Clear advancement tracks and future leadership opportunities

• 401(k) with 100% match up to 6%

• Comprehensive medical, dental, vision, life, and disability coverage

• Generous PTO and paid holidays

• Home-office equipment plan and remote work support

• Fitness and wellness reimbursement

• Weekly pay schedule and modern perks, including team events

Equal Opportunity

Rackner is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Job Description

WHAT YOU WILL BE WORKING ON​

What you will focus on

Deliver polished 3D content with technical compliance and minimal supervision, and provide suggestions on new content creation. By handling modeling, UV mapping, normal mapping, and integration with minimal oversight.

What it means on a daily basis​

• Deliver low-poly 3D models for characters, environment, and props
• Deliver high-poly sculpture with high-quality respect for the art brief, instructions, and received feedback
• Handle all 3D production steps, including modeling, map baking (UV, Normal, Specular…), texturing, rendering, and implementation in the engine
• Correctly get and update the tasks from Jira and provide clear status updates to the team.

What success will look like

• Deliver art assets that meet the technical requirements defined and overseen by the Art and Tech leaders of the project, allowing a smooth handling of the asset to other artists following the pipeline and/or allowing a smooth integration into the game engine.
• Be able to adjust to new tools, engines, workflows/pipelines, art styles, and directions
• Deliver art assets within the timeline defined by the Art and Project leaders for this project and the junior seniority (can be an average of delivery time, as some assets might be delayed but others finished ahead of time)

​ Who you would be working with

• You will be working with the GFX Studio Artist Lead, Producer, GFX team, GD team, Dev team, and QA team

Where can this role take you?

• Advance into focused roles such as Character Artist, Environment Artist, Technical Artist, or VFX Artist.
• Opportunities to contribute to 2D Art, Concept Design, and Rigging/Animation.
• Step up to Senior 3D Artist, GFX Lead, or Art Director positions on new and live titles.
• Direct one-on-one mentorship, internal art workshops, and ongoing training in production pipelines.

Recruitment Journey

Only candidates whose qualifications align with the role will be contacted. We sincerely appreciate your understanding.

• (1) Screening call with HR (30 mins)
• (2) Test
• (3) Interview(s)
• (4) Offer

Qualifications

WHAT YOU NEED TO SUCCEED​

• Solid foundation in 3D modeling, texturing, lighting, and rendering optimized for mobile games.
• Proficiency with industry-standard 3D software (e.g., Maya, 3ds Max, Blender, ZBrush) and texturing tools (Substance 3D Painter, Photoshop).
• Understanding of mobile performance constraints (poly counts, texture atlasing, and LODs).
• Well-developed eye for form, silhouette, color, and visual storytelling in stylized or realistic art styles.
• Collaborative mindset with openness to feedback and cross-discipline teamwork.

WHO YOU ARE

• Take constructive critique positively.
• You communicate clearly and work effectively.
• Stay flexible when priorities or pipelines shift.
• Have a real interest in video games and a keen willingness to learn new tools, pipelines, and techniques.

Additional Information

WHAT’S IN IT FOR YOU

Benefits

• A hybrid working model (5 working days per week – max 3 days WFH) ​
• A range of well-being events and policies to support employees (leave scheme, medical check-up, wellness gift, wedding/condolences, etc.)
• An attractive salary package with the full salary for the probation period​
• Monthly lunch allowance and home office support​
• Yearly salary review & bonuses​
• Minimum 12 days of paid annual leave, plus 5 days of paid sick leave, Christmas leave, Birthday leave, …
• 100% coverage of mandatory insurance and extra healthcare insurance. ​
• Various training packages, including internal training, sponsorship training, and e-learning (iLearn, Udemy, O’Reilly, …). ​
• Opportunities to collaborate and train with Gameloft worldwide experts and develop yourselves. ​
• Relocation support for international candidates joining from overseas.
• Other benefits from one of the best employers in Vietnam.

Life at Gameloft

• A multicultural environment with 6+ nationalities, where hundreds of world-renowned game titles were born.​
• An open-space office, a cafeteria, a ping-pong table, and a foosball table.
• A gaming area equipped with multiple devices (PS, Nintendo Switch, …)
• A wide range of internal events and sports clubs to boost connection and work-life balance.

Work Location: 3&4 Floor, Lilama 10 Building, 56 To Huu, Dai Mo Ward, Ha Noi, Vietnam.

How to proceed

Ready to get started? Click I’m interested/Apply and send us your updated CV and portfolio in English!

Please note:

To ensure a fair and compliant recruitment process under the General Data Protection Regulation (GDPR), please submit your application through the official job posting, via Gameloft website, Gameloft or Gameloft Vietnam LinkedIn pages, or SmartRecruiters. Applications sent via email or LinkedIn messages will not be considered.

Due to the high volume of applications, only candidates whose profiles most closely match the role needs will be contacted by our recruiters. We sincerely appreciate your understanding and interest.

What’s more?

Want to know more? Visit our websites:

• Hanoi Studio website
• LinkedIn page
• Facebook page

Company Description

BlueOptima provides industry-leading objective metrics in software development using its proprietary Coding Effort Analytics, enabling large organisations to deliver better software, faster and at lower cost. Founded in 2006, BlueOptima is a profitable, independent software company whose core technology was originally devised in research carried out at Cambridge University.

Headquartered in London, UK, BlueOptima operates through subsidiaries and offices across the UK, India, Mexico, the United States and Japan. Its technology is deployed by global enterprises — including Fortune 50 companies, major global banks and leading S&P constituents — to drive value from their software development activities, running complex analytics over very large source-code data sets.

BlueOptima is an Equal Opportunities employer.

Job Description

We are seeking an Associate SDET, with experience in automating tests for scalable application components, which are remotely deployed. Our distributed solution requires highly motivated and talented engineers to understand the depth of the problem and ensure its quality is maintained to a high standard.

We are looking for an individual with great attention to detail, who is genuine, committed and not only passionate about technology, but is keen to own the solution end to end and collaborate with other engineers to improve the QA process.

Your team: The Belfast team at BlueOptima caters to all current and upcoming product changes in Active MultiSite, which is our distributed version control solution. The team develops and maintains sets of automated test cases across UI and API, focusing on data-centric as well as integration test cases.

The team is responsible for making sure that manual efforts, and in turn the release cycles, are reduced by automating tests based on priority, along with integrating the test suites with CI/CD pipelines to ensure smooth delivery of features and products in an automated manner.

Responsibilities and tasks: the role will focus on, but not exclusively, the following:

Ensuring product quality:

• Work with engineering and architecture to implement the plan developed for automating test cases and ensuring adequate automation coverage
• Create and maintain of test automation (both UI and API) within CI/CD pipelines
• Ensure the expected behaviour of code prior to product releases
• Increase overall coverage of automation suite
• Curate reports for the stakeholders

Qualifications

Key Proficiencies:

• Bachelor’s degree in Computer Science, Software Engineering, IT, or a related technical discipline with projects work on automation and testing (recent graduates encouraged to apply)

• Experience writing code in an Object-Oriented language such as Java

• Experience with version control systems such as Git, Subversion

Desired Skills:

• Academic projects, internships, or practical experience involving test automation (preferably using Selenium and Java)

• Basic understanding of testing distributed systems

• Exposure to Linux administration, command-line usage, and scripting (Shell, Bash, Python)

• Knowledge of virtualization/containerization technologies (e.g., Docker)

• Familiarity with test automation frameworks such as JUnit or TestNG

Additional Information

Benefits:

• Hybrid - 3 days in office, 2 remote
• 32 days holiday including bank holidays
• 12 weeks paid maternity and paternity leave
• 4 weeks per year flexible remote working from anywhere
• Annual Leave purchase (up to 10 extra days)
• Work from Home Equipment allowance
• Pet friendly office
• Sponsored Learning Opportunities
• Cycle2work scheme
• Team Socials

Stay connected with us on LinkedIn or keep an eye on our career page for future opportunities!

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